Community & Home Assistance to Seniors

What Community & Home Assistance to Seniors does

CHATS - Community & Home Assistance to Seniors is a Canadian not-for-profit charitable organization founded in 1985 and headquartered in Aurora, Ontario, delivering home and community services to older adults and family caregivers across York Region and South Simcoe. It operates a one-stop-shop portfolio of programs including Adult Day Programs, in-home personal care and homemaking, Community Transportation (iRIDEplus), Meals on Wheels, home safety and adaptation services (HAMP, Lifeline Medical Alert, Visiting Program, Snow Clearing), caregiver support and education, interpretation in 200+ languages, Home at Last hospital discharge support, and the newly opened CIBPA PLACE Residential Respite Dementia Care Centre. Service delivery is organized around a Relationship Based Care philosophy and a Wellness Framework spanning physical, cognitive, emotional, social, and spiritual domains, coordinated through individualized care plans recorded in a secure client database.

The organization runs four physical offices, seven Adult Day Program sites, and operates with approximately 340 staff and 450+ volunteers serving 8,500+ seniors and caregivers annually across 12 municipalities. CHATS is a system partner in three Ontario Health Teams (Eastern York Region North Durham, Western York Region, Northern York South Simcoe) and maintains referral relationships with five regional hospitals, giving it a structural position in the publicly-funded care continuum.

The revenue model mixes four streams: government funding via Central LHIN, Ontario Ministry of Health and Long-Term Care, and Ontario Health Teams (the primary operating subsidy); United Way of Toronto & York Region support for designated programs; client service fees (transportation, Meals on Wheels, Adult Day Programs) geared to income with subsidies and pre-authorized payment plans; and donations/fundraising through annual events, monthly giving, legacy bequests, securities, and cryptocurrency donations. The Marketing and GTM motion is community-led: intake-driven referrals from Ontario Health Teams and hospitals combined with multicultural outreach, volunteer engagement, and direct service coordination.

Name

Community & Home Assistance to Seniors

Legal name

CHATS - Community & Home Assistance to Seniors

Website

https://chats.on.ca

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

101–250 employees

Short description

CHATS is a Canadian not-for-profit charitable organization delivering integrated home and community services — including transportation, Meals on Wheels, in-home personal care, adult day programs, caregiver support, and dementia respite — to 8,500+ older adults and family caregivers across 12 municipalities in York Region and South Simcoe, Ontario.

Ownership category

akta.pro rank

Product category

Senior Home and Community Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Other Residential Care Facilities (6239)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Companionship & Social Engagement Visits (HSABAAAA), Companion Care & Social Support (non-clinical) (HLADAGAB), Dementia Companion & Engagement Care (HSABAEAA), Community Resources, Social Services & Transportation Coordination (HLADALAK), Social Adult Day Care (Non-Medical Supervision & Activities) (HSABANAA)

Keywords

• Senior home care services
• Community support for seniors
• Caregiver respite programs
• Meals on wheels delivery
• Senior transportation services

Headquarters

HQ city

Aurora

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Government Funding: CHATS is partially funded by the Central Local Health Integration Network (LHIN), Ontario Ministry of Health and Long-Term Care, and Ontario Health Teams. This constitutes the primary public funding stream for core operations.
2. United Way Support: Partially funded by the United Way of Toronto & York Region, which supports specific programs including the Hoarding and De-Cluttering Support Program and Diversity, Wellness and Outreach Programs.
3. Client Service Fees: Fees are charged for transportation services, Meals on Wheels, and certain community programs. Fees are geared to income and subsidies are available based on financial assessment. Pre-authorized payment plans are offered.
4. Donations and Fundraising: CHATS depends on the generosity of donors to supplement government funding. Fundraising channels include annual events (Tim Jones Charity Golf Classic, Swing for Seniors, Holiday Home Online Auction), monthly giving, legacy/bequest giving, securities donations, and cryptocurrency donations.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

CHATS delivers a one-stop-shop portfolio of integrated home and community services for older adults and caregivers across York Region and South Simcoe. Core offerings include Adult Day Programs, in-home personal care and homemaking, community transportation (iRIDEplus), Meals on Wheels, caregiver respite and education, home adaptation and maintenance, Lifeline medical alert, dementia respite care, and free interpretation in over 200 languages. Services are accessed through a structured intake, assessment, and personalized care-planning process.

Product overview

CHATS (Community & Home Assistance to Seniors) is a not-for-profit home and community care organization offering a comprehensive portfolio of services designed to help older adults age safely at home with dignity and choice. The organization operates as a multi-service provider rather than a single product platform. Core services include Adult Day Programs (offering exercise, mental stimulation, crafts, and entertainment), In-Home Services (Home Help, Personal Care, Assisted Living, In-Home Caregiver Relief, ADP @ Home SPOKE), Community Transportation (iRIDEplus providing over 3,500 drives monthly), Meals on Wheels (100+ menu options with dietary accommodations), Home Safety Services (HAMP, Lifeline, Visiting Program, Vulnerable Persons Registry, Snow Clearing), Residential Respite Dementia Care (CIBPA PLACE), Home at Last hospital discharge support, Caregiver Support & Education, Interpretation Services (200+ languages including ASL), and Diversity Wellness & Outreach Programs. The organization serves York Region and South Simcoe through a network of staff, over 450 volunteers, and partnerships with Ontario Health Teams.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 8,500+ seniors and caregivers supported annually across York Region and South Simcoe
• +5 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles2 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Solara Health PartnerscoreGTM or Marketing Partner · 11 February 2026Solara Health Partners joined as a Community Builder Partner Sponsor to support seniors across York Region and South Simcoe through sponsored activities and events within CHATS Programs. As a Community Builder Partner Sponsor, Solara supports monthly on-site activities and events that encourage interaction, creativity, and shared experiences for seniors. Both organizations share the belief that every senior deserves to live a full, vibrant life, with a focus on advancing awareness of community-based supports.
• Eastern York Region North Durham Ontario Health Team (EYRND OHT)coreStrategic or Co-development PartnerCHATS is a proud member of the Eastern York Region North Durham Ontario Health Team, which serves Township of Uxbridge, City of Markham, Town of Whitchurch-Stouffville, and Thornhill. EYRND OHT focuses on integrated services for mental health and addiction, people living with dementia, unattached patients, frail/complex older adults, and patients with chronic conditions.
• Western York Region Ontario Health TeamcoreStrategic or Co-development PartnerCHATS is a partner of the Western York Region Ontario Health Team, focused on co-ordinating services with community partners to provide better care in Western York Region (King, Vaughan, and Richmond Hill). The goal is to deliver co-ordinated services and a pathway to better living.
• Northern York South Simcoe Ontario Health TeamcoreStrategic or Co-development PartnerCHATS is a partner of the Northern York South Simcoe Ontario Health Team, which serves Town of Aurora, Town of Newmarket, Town of East Gwillimbury, Town of Georgina, and Town of Bradford. The team works together to improve access to care and quality of care for the broader population.
• Safer SpacesminorStrategic or Co-development PartnerCHATS is a partner of Safer Spaces, which provides organizational assessments, professional development workshops, and consultation services to create more inclusive programs and workplaces for 2SLGBTQ+ communities. 100% of CHATS' leadership team and 30% of frontline staff participated in Safer Spaces training.
• Care as OnecoreStrategic or Co-development PartnerCare as One is collaborating with CHATS on York Region's first Not-for-Profit Residential Respite Dementia Care Centre. This collaboration brings together expertise and compassion to make a lasting impact on individuals with dementia and their caregivers.
• Participating Hospitals (Home at Last Program)coreStrategic or Co-development PartnerHome at Last program is arranged through hospitals including Oak Valley Health (Markham Stouffville Site), Southlake Regional Health Centre, Stevenson Memorial Hospital, Mackenzie Health, and Cortellucci Vaughan Sites. CHATS PSWs provide transportation home from hospital and settlement support.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• VON Canada (Victorian Order of Nurses): National Canadian charitable non-profit delivering home care, personal support, Meals on Wheels, transportation, caregiver respite and adult day programs across multiple provinces. The most direct analogue to CHATS given its non-profit, multi-service community support model serving seniors.
• SE Health (Saint Elizabeth Health Care): Large Canadian home and community care provider offering in-home personal support, nursing, rehabilitation, and caregiver services, with contracts across Ontario Health Teams. Comparable in service breadth and OHT partnership orientation.
• Bayshore HealthCare: Major Canadian home and community health services provider offering personal care, nursing, home support and government-funded home care across Ontario, including York Region catchment areas. Comparable in core in-home PSW service lines.
• ParaMed (Extendicare): National home care provider delivering PSW, nursing, and personal support services to seniors across Ontario, including government-funded and private-pay models. Comparable in in-home services and OHT contracting.
• Right at Home Canada: Franchise-based provider of non-medical in-home care, companionship, dementia care, transportation, and respite for Canadian seniors. Comparable in dementia support, transportation, and respite services in a home and community setting.

Broad incumbents

• Home Instead Senior Care: Large North American franchise network specializing in non-medical in-home personal care, companionship, transportation and respite for seniors. Comparable offering to CHATS in-home and companionship lines but operating via a franchise/owner-operator model rather than a non-profit.
• Comfort Keepers: International franchise network providing non-medical in-home companion and personal care services for seniors, including transportation, meal prep, and respite. Comparable in companion/personal-care scope though operating for-profit rather than as a non-profit.
• CBI Health Group: Large Canadian provider of home health, rehabilitation, and community care services including personal support and clinic-based care. Overlaps with CHATS on in-home support and Ontario Health Team contracting at greater scale.

Regional players

• Alzheimer Society of York Region: Regional non-profit serving York Region with dementia-specific day programs, caregiver support, education, and respite — directly overlapping with CHATS dementia services (including CIBPA PLACE) in the same catchment area.

Emerging players

• March of Dimes Canada: National non-profit providing home and community support, attendant services, and post-stroke rehabilitation across Canada, including seniors. Overlaps with CHATS on non-medical personal support and accessibility-related home modifications.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CHATSseniors
• YouTubeyoutube.com/channel/UCXWui15QEh32eFZ0hKPPDDw/featured
• Facebookfacebook.com/CommunityHomeAssistanceToSeniors
• LinkedInca.linkedin.com/company/chatsseniors
• Instagraminstagram.com/chatsseniors

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community & Home Assistance to Seniors