Genatec
Genatec is a Canadian managed IT services provider founded in 1998, delivering consulting, outsourcing, security, infrastructure, and support to 1,786 small and medium-sized businesses across Quebec and Ontario via 83 technical experts.
- Company typePrivate
- Founded1998
- HeadquartersSaint Laurent, Canada
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Genatec does
Genatec Inc. is a Canadian managed IT services provider founded in 1998 and headquartered in Lachine (Montreal), Quebec, with additional offices in Ottawa, Sherbrooke, Quebec City, and Toronto. The company delivers IT consulting, outsourcing, security, infrastructure, and maintenance/support services to small and medium-sized businesses, with 83 technical experts serving 1,786 customers nationwide and resolving approximately 47,385 support tickets annually. The portfolio extends into specialized solution lines including Sage 300 ERP consulting, Salesforce CRM integration, Apple enterprise hardware, and Fortinet/Veeam-backed cybersecurity services, and the firm holds SOC 2 Type 1, ISO 27001, ISO 27000, and Cyber AB certifications alongside Microsoft Gold Partner and HP Gold Partner designations.
The business model is anchored in recurring managed services contracts bundled with a free IT audit lead-generation mechanism, supplemented by project-based IT consulting and pass-through hardware sales. GTM motion is sales-led, with dedicated advisors running audits and consultation meetings, plus enterprise field sales that assigns architects and technicians to full IT outsourcing accounts. Customer evidence spans multiple verticals — transportation (VIA Rail), retail (Batteries Expert, Adonis), telecommunications (Cellcom), real estate (Plaza Reit), legal (Crochetière Pétrin Avocats), and construction (Groupe Petra) — with no single logo dominating revenue. The company is founder-operated by Naji Abi Nader, with Mario Chartouni as Chief Transformation Officer, and is privately held with no disclosed institutional investors, funding rounds, or M&A history. Geographic reach is limited to Quebec and Ontario, leaving Western and Atlantic Canada as unmonetized expansion headroom for a firm whose brand positioning and compliance posture are already established in the Canadian SMB market.
Genatec firmographics
Firmographics- Name
- Genatec
- Legal name
- Genatec Inc.
- Website
- https://genatec.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Genatec is a Canadian managed IT services provider founded in 1998, delivering consulting, outsourcing, security, infrastructure, and support to 1,786 small and medium-sized businesses across Quebec and Ontario via 83 technical experts.
- Ownership category
- akta.pro rank
Where Genatec is headquartered
LocationHeadquarters
- HQ city
- Saint Laurent
- HQ country
- Canada
- HQ region
- North America
Offices5 records
Markets served
Genatec business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Managed IT Services: Recurring managed IT services revenue model providing comprehensive IT support, infrastructure management, security, and consulting services on a subscription basis. Customers receive ongoing support, monitoring, and maintenance as part of their service agreement.
- IT Consulting: Strategic IT consulting services providing analysis, recommendations, and implementation support for technology modernization and optimization.
- Hardware Sales: Apple hardware sales including devices and equipment as part of solution offerings.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Genatec product offering
Product offeringCore offering
Genatec is a Canadian managed IT services provider that delivers outsourced IT operations, infrastructure management, cybersecurity, IT consulting, and 24/7 technical support to small and medium-sized businesses. Its offering combines recurring managed services, on-demand consulting, and resale of business software/hardware (Apple, Sage 300, Salesforce), enabling clients to access a full IT department without building one in-house.
Product overview
Genatec is a managed IT services provider offering a comprehensive portfolio of services organized around a core Managed IT Services platform. The core offering encompasses IT Consulting, IT Outsourcing, IT Security, IT Infrastructure, and IT Maintenance & Support, all delivered by a team of 83 technology experts serving 1,786 customers across Canada. Specialized solution add-ons include Sage 300 Consulting, Cybersecurity Solutions, Apple Solutions, and Salesforce Services, with Apple Hardware as a complementary product category. Together, these services form an integrated managed services ecosystem designed for small and medium-sized businesses seeking to modernize, secure, and optimize their technology operations.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Core managed IT services offering providing ongoing monitoring, maintenance, and support for small and medium-sized businesses. Includes strategic IT planning, IT operations reform, technical support, and a comprehensive client portal for real-time visibility into operations.
- IT Consulting IT consulting services that help businesses modernize tools and systems, providing IT audits, implementation support, proactive monitoring, practical training, and on-site technical assistance.
- IT Outsourcing Full IT department outsourcing services enabling businesses to reduce IT costs by up to 50%, including network administration, storage management, data backup and recovery, and flexible service plans.
- IT Security IT security services focused on cybersecurity strategy, employee awareness training, proactive 24/7/365 monitoring, disaster recovery and business continuity, and cybersecurity audits.
- IT Infrastructure IT infrastructure services including regular infrastructure audits, network optimization, 24/7/365 infrastructure monitoring, and cloud migration with partial or complete cloud transition support.
- IT Maintenance & Support Maintenance and technical support services providing 24/7 assistance for hardware and software needs, patch management, and technical support with an average 2-minute response time.
- Sage 300 Consulting Specialized consulting services for Sage 300 ERP implementation, configuration, and optimization for businesses using this accounting and enterprise management software.
- Cybersecurity Solutions Comprehensive cybersecurity solutions including threat detection, network security, data security, IT monitoring, disaster recovery, and incident response protocol development.
- Salesforce Services Salesforce consulting and integration services helping businesses implement and optimize their CRM capabilities.
- Apple Solutions Apple-focused technology solutions including hardware, software integration, and support specifically designed for Apple-based business environments.
- Apple Hardware Apple hardware products and equipment including Macs, iPads, and accessories for business deployment and management.
Quantifiable outcome
- Cost reduction of up to 50% through IT outsourcing
- +4 more outcomes
Companies that use Genatec
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles3 records
Genatec technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Genatec partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft Gold Partner status indicates deep technical expertise and certified capabilities in Microsoft technologies and cloud solutions.
- SagecoreCertified Sage 300 consulting partner providing ERP implementation and support services.
- SalesforcecoreCertified Salesforce partner offering implementation and consulting services.
- FortinetcoreFortinet security solutions integrated into cybersecurity offerings.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Genatec competitors and assessment
Company assessmentDirect peers
- Jolera: Canadian-headquartered managed IT services and cloud solutions provider serving SMB and mid-market customers across North America. Most direct comparable to Genatec by geography, customer profile, and managed-services model.
- Compugen: Canadian IT solutions and managed services provider with a strong vendor-partner model (Microsoft, HPE, Cisco) and broad infrastructure practice. Overlaps with Genatec in SMB/mid-market managed services and Microsoft Gold Partner positioning.
- Long View Systems: Canadian IT services and cloud managed services firm with offices across Western and Central Canada. Comparable to Genatec in managed IT delivery model and Canadian SMB/mid-market focus.
- Softchoice: Canadian-origin IT solutions and managed services provider (now part of CDW). Highly comparable given shared Microsoft-partner DNA, hybrid managed-services offerings, and Canadian SMB customer base.
- Converge Technology Solutions: Canadian hybrid IT solutions provider and managed services firm with a roll-up acquisition strategy. Comparable in services portfolio and Canadian footprint, with a more aggressive M&A-driven growth model.
- ThinkOn: Canadian managed cloud services provider focused on data protection, infrastructure, and security for SMB and enterprise customers. Closely comparable on the infrastructure, security, and managed-cloud layer of Genatec's portfolio.
- OnX Enterprise Solutions: Canadian IT solutions and managed services provider serving mid-market and enterprise customers. Comparable on managed services, cloud, and security solutions with similar vendor-partner orientation.
Broad incumbents
- CDW: Large U.S.-headquartered broadline IT solutions and services provider with significant Canadian operations. Overlaps with Genatec in managed services, infrastructure, and SMB/mid-market coverage, but at vastly greater scale and as a multi-product portfolio rather than a focused MSP.
- Insight Enterprises: Global IT solutions and managed services provider with North American coverage. Comparable on the managed IT and infrastructure services layer, but as a broad incumbent serving enterprise and mid-market rather than SMB specialists.
Regional players
- eGroup: U.S.-headquartered managed services and cloud provider focused on Microsoft, security, and modern workspace offerings. Comparable in service mix and SMB/mid-market positioning, but operating primarily in the U.S. Southeast rather than Canada.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
Genatec social profiles
Digital presenceGenatec compliance and trust
Trust signalCompliance4 records
Genatec financial estimates
Financial estimateRevenue estimate
Valuation estimate
Genatec leadership team
Management profileNumber of profiles
Profiles3 records
Genatec funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Genatec M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Genatec
What does Genatec do?
Genatec is a Canadian managed IT services provider that delivers outsourced IT operations, infrastructure management, cybersecurity, IT consulting, and 24/7 technical support to small and medium-sized businesses. Its offering combines recurring managed services, on-demand consulting, and resale of business software/hardware (Apple, Sage 300, Salesforce), enabling clients to access a full IT department without building one in-house.
Is Genatec a public or private company?
Genatec is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Genatec founded?
Genatec was founded in 1998. It employs 101 to 250 people.
Where is Genatec based?
Genatec is headquartered in Saint Laurent, Canada, in the North America region.
How does Genatec make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are IT Consulting and hardware Sales.
Who are Genatec's main competitors?
Direct peers on record are Jolera, Compugen, Long View Systems, Softchoice, Converge Technology Solutions, ThinkOn and OnX Enterprise Solutions. Broad incumbents are CDW and Insight Enterprises. eGroup is listed as a regional player.
Does Genatec have an API?
No public API is recorded for Genatec.