Westside Family Healthcare

What Westside Family Healthcare does

Westside Family Healthcare is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC) founded in 1988 in Wilmington, Delaware, operating as a Primary Care Medical Home that delivers comprehensive medical, dental, behavioral health, women's health, pediatric, and prenatal care across five fixed health centers and one mobile health unit. The organization serves approximately 27,000 unique patients with 100,000+ annual visits across New Castle, Kent, and Sussex counties, with a payer mix of 43% Medicare/Medicaid and 41% uninsured. Its care model is anchored by an EMR implemented in 2007, the FollowMyHealth patient portal, a Doxy.me-based telehealth platform integrated in 2021, Dentrix dental practice management software, and Delaware Health Information Network (DHIN) integration for cross-provider record sharing. Differentiated offerings include the Reach Out and Read literacy program, breastfeeding peer counselors, and the Rural Health Outreach mobile unit serving agricultural workers.

The organization's revenue is diversified across four streams: patient services revenue (~46%), federal grants under Section 330(e) and 330(g) of the US Public Health Service Act (~39%), state and local grants (~3%), and other support including donations, corporate sponsorships, and foundation funding (~12%). Pricing combines a sliding fee scale based on household income and family size for uninsured patients with standard billing across major Delaware Medicaid managed care plans (UnitedHealthcare Community Plan, AmeriHealth Caritas of Delaware, Highmark Health Options), Medicare, Delaware Healthy Children Program, and Screening for Life. Service delivery combines scheduled appointments at fixed locations, telehealth video/phone visits, walk-in triage for existing patients, and a mobile unit reaching farms and housing communities.

Westside operates within a dense clinical ecosystem anchored by residency affiliations with Christiana Care Health System (Family Medicine and General Practice Dentistry), specialty partnerships with Nemours/Alfred I. DuPont Hospital for Children, and referral agreements with Bayhealth Medical Center and St. Francis Healthcare. The organization holds continuous Joint Commission accreditation since 2000, Primary Care Medical Home certification since 2012, HRSA Health Center Quality Leader Gold and High Impact awards in 2022, and Federal Tort Claims Act liability coverage. Following the 33-year tenure of founder-era CEO Lolita Lopez (retired June 2023), Chris Fraser was selected as President & CEO in July 2023.

Name

Westside Family Healthcare

Legal name

Westside Family Healthcare

Website

https://westsidehealth.org

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

101–250 employees

Short description

Westside Family Healthcare is a Delaware-based Federally Qualified Health Center operating five health centers and one mobile unit, serving approximately 27,000 unique patients annually with integrated medical, dental, behavioral health, and prenatal care regardless of ability to pay.

Ownership category

akta.pro rank

Product category

Community Health Center Services

NAICS

Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industry

Rural Health Clinics (RHCs) (HLAFAGAL)

Keywords

• Community health services
• Federally qualified health center
• Primary care medical home
• Behavioral health care
• Pediatric dental care

Headquarters

HQ city

Wilmington

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Patient Services Revenue: Patient services revenue constitutes approximately 46% of total revenue. Services provided regardless of insurance status or ability to pay, with sliding fee scale for eligible patients.
2. Federal Grants: Federal grants (Section 330(e) and Section 330(g) US Public Health Service funds) constitute approximately 39% of revenue. Includes HRSA and HHS funding as a Federally Qualified Health Center.
3. State and Local Grants: State and local grants constitute approximately 3% of revenue.
4. Other Support: Other support including donations, corporate sponsorships, and foundation support constitutes approximately 12% of revenue.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Westside Family Healthcare is a Federally Qualified Health Center (FQHC) operating as a Primary Care Medical Home that provides integrated medical, dental, behavioral health, and support services across five health center locations and one mobile health unit in Delaware. Services are provided to all patients regardless of insurance status or ability to pay, using a sliding fee scale for eligible patients. The organization serves over 27,000 unique patients annually through 100,000 patient visits, with a strong focus on underserved, uninsured, and rural populations.

Product overview

Westside Family Healthcare is a Federally Qualified Health Center operating as a Primary Care Medical Home, providing a comprehensive suite of integrated healthcare services through five physical health center locations and one mobile health unit across Delaware. The portfolio consists of core medical/dental services, women's health with the We Deliver prenatal program, pediatric health, behavioral health care, and Support Programs including nutrition counseling, diabetes education, care coordination, cancer screening navigation, and home visiting services. Telehealth services enable remote care delivery, while the Patient Portal (FollowMyHealth) provides 24/7 digital access to health records and provider communication. The Rural Health Outreach Program extends services to underserved farmworker communities via mobile unit. Financial assistance programs including sliding fee scale and insurance enrollment support ensure access regardless of ability to pay.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical and Dental Services Primary Care Medical Home offering comprehensive medical services (preventive care, diagnosis, treatment) and dental services (teeth cleanings, crowns, fillings, extractions) for adults, children, and teens at five health center locations in Delaware.
• Women's Health Services Comprehensive women's health services including family planning, birth control, and the We Deliver prenatal program providing medical services for healthy pregnancy and postpartum care for women of all ages in Delaware.
• Pediatric Health Services Pediatric medical and dental services for infants, children, and teens including well-child checks, immunizations, sick care, developmental screening, and behavioral health counseling for Delaware families.
• Breastfeeding Peer Counselors Personalized breastfeeding support services including prenatal/postpartum consultations, breastfeeding technique assistance, supplies, breast pump provision, and virtual support groups for expectant and new mothers.
• Behavioral Health Care Behavioral health services integrated with primary care at all sites to address stress, depression, anxiety, and substance use disorder, with 24/7 crisis support via Mobile Crisis Intervention Services (dial 988).
• Support Programs Suite of support services including nutrition counseling, certified diabetes education, care coordination, social support services, cancer screening navigation, Reach Out and Read literacy program, language interpretation services, and home visiting community health worker program.
• Telehealth Services Video and phone-based medical appointments enabling patients to receive care remotely. Services available for sick care, routine follow-ups, diabetes/hypertension management, pediatric care, reproductive health, behavioral health, nutrition consultations, and work clearances.
• Financial Assistance Programs Comprehensive financial support including Health Insurance Marketplace enrollment assistance, Medicaid applications, sliding fee scale, medication assistance programs, and healthcare connection services for uninsured patients.
• Rural Health Outreach Program Mobile health unit program delivering care and resources directly to farms and housing communities in Kent and western Sussex counties, including Farm to Fork annual fundraiser event.

Quantifiable outcome

• 100,000 patient visits annually serving 24,000+ unique patients
• +2 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Christiana Care Health SystemcoreStrategic or Co-development PartnerAffiliated partnership with Christiana Care's Family Medicine Residency program and General Practice Dentistry Residency program. Family Medicine residents provide care at the Family Medicine Center at Westside. Also a clinical partnership improving transitions of care and providing diagnostic/specialty services.
• Nemours/Alfred I. DuPont Hospital for ChildrencoreStrategic or Co-development PartnerClinical partnership providing access to pediatric specialists for Westside patients. Nemours Trauma Program partnership for car seat safety sessions.
• Bayhealth Medical CenterminorStrategic or Co-development PartnerHospital partnership for patient referrals and specialty care services.
• St. Francis HealthcareminorStrategic or Co-development PartnerHospital partnership for patient referrals and specialty care services.
• Delaware Division of Public HealthcoreStrategic or Co-development PartnerState public health partnership for community health initiatives and population health programs.
• Upstream USAcoreStrategic or Co-development PartnerPartner in the Delaware CAN initiative aimed at improving public health by creating an environment where women can achieve their reproductive goals.
• Women, Infants and Children (WIC)coreStrategic or Co-development PartnerPartnership to provide food and care for low-income women and children up to age five. Westside provides referrals to WIC for patients.
• Reach Out and ReadcoreStrategic or Co-development PartnerNational organization supporting local programs that connect health and early childhood literacy. Westside providers use children's books during well-child checks.
• Delaware Breastfeeding CoalitionminorStrategic or Co-development PartnerCommunity partnership for breastfeeding support resources and education.
• LabCorpminorImplementation/ SI/ Consulting PartnerOn-site laboratory services at Bear health center location for patient diagnostic testing.

Scale indicators6 records

Recent moves13 records

Expansion highlights6 records

Direct peers

• Family First Health: Pennsylvania-based FQHC serving York and Adams counties with primary care, dental, behavioral health, and care coordination on a sliding fee scale — comparable mid-size FQHC operating in the mid-Atlantic region.
• Sun River Health: Large New York-based FQHC network delivering primary care, dental, behavioral health, and care coordination across the Hudson Valley, New York City, and Long Island — directly comparable integrated FQHC service model.
• Unity Health Care: Washington, D.C.-based FQHC network operating multiple health centers with primary care, pediatrics, behavioral health, and support services for underserved populations — comparable multi-site FQHC model.
• Zufall Health: New Jersey FQHC providing primary medical, dental, and behavioral health care on a sliding fee scale to underserved populations across multiple counties — closely comparable mission, payer mix, and service model.
• La Red Health Center: FQHC operating across Kent and Sussex counties in Delaware with medical, dental, women's health, and behavioral health services — directly overlapping Westside's Sussex/Kent footprint.
• Chase Brexton Health Care: Maryland-based FQHC providing integrated primary medical, dental, behavioral health, and pharmacy services with a sliding fee scale — closely comparable service portfolio and population-health mission.
• Open Door Family Medical Centers: New York-based FQHC network operating multiple health centers across Westchester and Putnam counties offering medical, dental, and behavioral health on a sliding fee scale — closely comparable integrated FQHC service model and patient demographic mix.
• Henrietta Johnson Medical Center: Delaware-based FQHC serving Wilmington and surrounding New Castle County with primary medical, dental, and behavioral health services on a sliding fee scale — the most directly comparable local competitor to Westside.
• HealthNet: Indianapolis-based FQHC operating multiple health centers providing primary medical, dental, behavioral health, and OB/GYN services on a sliding fee scale — comparable multi-site FQHC model with similar payer mix pressures.

Broad incumbents

• Community Health Center, Inc. Connecticut-based FQHC and one of the largest community health center networks in the U.S., offering medical, dental, behavioral health, and specialty services with extensive residency programs — represents the scaled FQHC archetype Westside could aspire to.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/westsidefamilyhealthcare
• Xx.com/westsidehealth

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Westside Family Healthcare