LogicomUSA

What LogicomUSA does

LogicomUSA is a US-based telecommunications services provider founded in 2004 and headquartered in Scotch Plains, New Jersey. The company sold three core product lines to the US market: voice services, network services, and contact center services, with its primary go-to-market focused on broadband providers (internet service providers) and electric cooperatives that need technical support and inbound/outbound customer contact capabilities. Its stated differentiator was specialized expertise in technical support paired with "innovative" contact center platforms aimed at operators expanding their customer support footprint without building in-house infrastructure.

Commercially, LogicomUSA operated as a small specialist services firm (11-50 employees) targeting a narrow vertical: rural and regional communications operators, including electric cooperatives diversifying into broadband. No public pricing, contract structures, or revenue figures were disclosed. The company was acquired in March 2025 by JSI, a communications infrastructure solutions company itself backed by private equity sponsor Stone-Goff, and ceased operating as an independent entity. Within JSI's portfolio, LogicomUSA's voice and contact center capabilities extend the parent's broadband and network services practice for ILECs, CLECs, data centers, and electric cooperative clients.

From a technology standpoint, the input data does not disclose any proprietary AI/ML components, patents, or data assets; service delivery is described in conventional telecom-operations terms, and the principal technical narrative centers on contact center platform deployment and customer support operations for broadband clients.

Name

LogicomUSA

Website

https://logicomusa.net

Company type

Private

Founded year

2004

Operating status

Acquired

Headcount range

11–50 employees

Short description

LogicomUSA, founded in 2004 and based in Scotch Plains, NJ, sold voice, network, and contact center services to US broadband providers and electric cooperatives. The company was acquired by JSI in March 2025, ending its independent operations.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), All Other Telecommunications (517810), Telephone Call Centers (56142)

SIC

Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK)

akta.pro secondary industry

Billing, Payments & Account Administration Centers (BPAAAAAF)

Keywords

• Voice services
• Network services
• Contact center solutions
• Broadband infrastructure
• Telecommunications support

Headquarters

HQ city

Scotch Plains

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Core offering

LogicomUSA provided voice communication services, network infrastructure and connectivity services, and contact center solutions (including platform and technical support) to broadband providers and electric cooperatives in the United States. The company specialized in serving ISPs and utility cooperatives that were expanding into or operating telecommunications services.

Product overview

LogicomUSA was a telecommunications provider offering voice, network, and contact center services to broadband providers and electric cooperatives in the US. The company specialized in technical support and innovative contact center platforms. In March 2025, LogicomUSA was acquired by JSI to enhance JSI's broadband solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Voice Services Voice communication services provided to broadband providers and electric cooperatives in the United States, supporting their end-user telephony offerings.
• Network Services Network infrastructure and connectivity services that serve broadband providers and electric cooperatives operating or expanding into telecom services.
• Contact Center Services Contact center solutions including innovative contact center platforms and technical support for broadband providers and electric cooperatives.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves2 records

Expansion highlights3 records

Direct peers

• Alianza: Alianza provides cloud-based voice and UCaaS solutions purpose-built for broadband providers, making it the closest direct competitor to LogicomUSA's voice carrier-of-record offering for ISP customers.
• TPx Communications: TPx provides managed communications, UCaaS, and contact center services to SMB and mid-market customers, comparable in scope to LogicomUSA's bundled offering.
• JSI (parent): JSI is LogicomUSA's parent company and offers overlapping communications infrastructure, network, and operational services to rural broadband providers and electric cooperatives, making it both parent and most direct functional peer.
• Granite Telecommunications: Granite delivers managed voice, network, and contact center services to multi-site businesses and service providers, overlapping significantly with LogicomUSA's bundled telecom services portfolio.

Broad incumbents

• Five9: Five9 is a leading cloud contact center platform serving enterprises and BPOs; it competes with LogicomUSA's contact center services line for outsourced customer experience deployments.
• Consolidated Communications: Consolidated Communications is a larger incumbent telecom provider offering voice, network, and managed services to broadband and business customers, with overlapping capabilities to LogicomUSA but at much greater scale.
• 8x8: 8x8 provides cloud voice, UCaaS, and contact center as a service for enterprises and service providers, competing broadly with LogicomUSA's contact center platform offering.
• RingCentral: RingCentral is a leading UCaaS and contact center platform serving businesses of all sizes; while not specialized in broadband provider enablement, its voice and contact center offerings overlap with LogicomUSA's contact center services line.
• Windstream Enterprise: Windstream Enterprise delivers managed voice, network, and UCaaS solutions to business customers, providing a broader portfolio alternative to LogicomUSA's telecom services bundle.

Emerging players

• Talkdesk: Talkdesk provides AI-powered cloud contact center solutions to enterprises across industries; it represents a next-generation competitor to LogicomUSA's contact center services as customers modernize their CX stacks.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/Logicom_USA
• Facebookfacebook.com/logicomusa

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LogicomUSA