Combodo
Combodo is a French open-source software publisher founded in 2010 that develops iTop, an IT Service Management and Configuration Management Database platform with three subscription tiers, serving over 3,800 organizations globally across SMB, mid-market, and enterprise segments.
- Company typePrivate
- Founded2010
- HeadquartersÉchirolles, France
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Combodo firmographics
Firmographics- Name
- Combodo
- Legal name
- SAS Combodo
- Website
- https://combodo.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Combodo is a French open-source software publisher founded in 2010 that develops iTop, an IT Service Management and Configuration Management Database platform with three subscription tiers, serving over 3,800 organizations globally across SMB, mid-market, and enterprise segments.
- Ownership category
- akta.pro rank
Combodo industry classification
Industry- Product category
- IT Service Management Software
- NAICS
- Software Publishers (5132), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Configuration Management Database (CMDB) Platforms (HDAEALAE)
- akta.pro secondary industry
- ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)
Keywords
Where Combodo is headquartered
LocationHeadquarters
- HQ city
- Échirolles
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
Combodo business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Software Subscriptions (iTop Community, Atelier, Forge): Tiered subscription model with three editions: Community (free, up to 10 agents), Atelier (paid, up to 50 agents), and Forge (paid, 50+ agents). Subscriptions include support, upgrades, Designer access, training, and variable quotas for database, environments, and backups.
- iTop SaaS (Cloud Hosting): Cloud-hosted subscription with 99.3% availability commitment, automatic security updates, regular platform upgrades, and dedicated customer relationship manager.
- Professional Services (Training): Expert-led training courses on ITSM, CMDB, Designer, Portal Configuration, and Developer customization. Sessions offered monthly in French and English, both in-person and online formats.
- Consultancy Services: Personalized consultancy for IT transformation, implementation, migration support, and end-to-end project management by Combodo's French-based engineering team.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | iTop Community - Free base edition for simple IT management |
| Subscription | Annual | iTop Atelier - Operational ITIL solution tailored to needs |
| Subscription | Annual | iTop Forge - Industrialized 100% customized solution with expert support |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels10 records
Combodo product offering
Product offeringCore offering
Combodo develops and sells iTop, an open-source IT Service Management (ITSM) and Configuration Management Database (CMDB) platform. The product is offered in three subscription tiers (Community free, Atelier up to 50 agents, Forge 50+ agents) and includes integrated modules for service management, incident/request management, problem/change management, CMDB, automation, and low-code customization. Combodo also provides SaaS cloud hosting, professional training, and implementation consultancy services.
Product overview
Combodo offers iTop, a French open-source ITSM and CMDB platform available in three subscription tiers: Community (free, up to 10 agents), Atelier (operational tier, up to 50 agents), and Forge (industrial tier, 50+ agents). The core iTop platform includes integrated modules for service management, request/incident management, problem/change management, CMDB, activity monitoring, integration, customization, security, project management, and automation. Key add-ons include iTop Designer (low-code customization tool available in Pro and Developer tiers), iTop REST API for external integrations, iTop Portal for customer self-service, and iTop Hub for community resources. The platform also offers professional services including expert-led training programs for ITSM, CMDB, Designer, and Developer certifications, along with consultancy and support services.
Differentiator
Problem solved
Functional benefit
Brands
- iTop: Open-source ITSM and CMDB solution developed by Combodo, offering service management, request and incident management, problem and change management, and automation features.
- iTop Community
- iTop Atelier
- iTop Forge
Products and services
- iTop Open-source ITSM and CMDB platform providing flexibility, automation, and control for IT service management, including service management, request/incident management, problem/change management, CMDB, activity monitoring, integration, customization, security, project management, and automation capabilities.
- iTop Community Free and functional base edition ideal for simple yet comprehensive IT management in teams. Supports up to 10 agents with standard service management features, available on-premise.
- iTop Atelier Operational subscription tier for teams needing ITIL solution tailored to needs with wide scope. Supports up to 50 agents with advanced service management features, automation capabilities, and professional support, available as SaaS or on-premise.
- iTop Forge Industrial subscription tier for organizations requiring 100% customized solution with expert support. For 50+ agents, includes Designer Pro and Developer access, industrialized service management, datacenter management, and maximum customization capabilities.
- iTop Training Expert-led training courses covering ITSM, CMDB, Designer, Portal Configuration, and Developer customization, offered monthly in French and English in-person and online formats.
- iTop Consultancy Services Personalized consultancy for IT transformation, implementation, migration support, and end-to-end project management delivered by Combodo's French-based engineering team.
- iTop SaaS Cloud Hosting Cloud-hosted iTop subscription with 99.3% availability commitment, automatic security updates, regular platform upgrades, and dedicated customer relationship manager, hosted on OVH's ISO 27001 and HDS-certified European infrastructure.
Quantifiable outcome
- Cut IT costs by 20% while boosting efficiency
- +3 more outcomes
Companies that use Combodo
Customer profileNamed customers11 records
Segments5 records
Ideal customer profiles4 records
Combodo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability4 records
Feature7 records
Combodo partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core and minor.
- ITOMIG GmbHcoreOEM partner with highest partnership level for German-speaking market (Austria, Germany, Luxembourg, Switzerland). Since 2010, provides iTop professional services including implementation, customization, configuration, training, and German-language support. Creator of ITIL-certified iTop Professional Plus and iTop Enterprise Plus extensions.
- AGE2coreMaster partner operating in South America and Spain. Provides IT governance, managed services, infrastructure, cybersecurity through ITIL-compliant ITSM experts. Carries out full project lifecycle: analysis, installation, configuration, implementation, and training for domestic and international clients.
- EORISminorFrench company based in Lyon specializing in IT system management and optimization for businesses and public organizations. Provides systems & network administration, infrastructure monitoring, BI, ITSM, ERP, and AI integration services.
- TeamWorkminorSwiss-based international SAP services and solutions firm with 600 employees and €70M annual turnover. 16 sites worldwide (Switzerland, France, Vietnam, Singapore, China). Partnership enhances service offering through ITIL practices.
- SynairgiscoreOEM partner based in Montreal (Canada) with offices in Montpellier and Toulouse (France) since 2005. Combines ITIL, ITAM, Cobit, Lean Six Sigma, BCS Green IT. Provides iTop integration team certified in iTop and ITIL v4. Editor of 'iTop for Business' extensions covering IT, HR, security, and premises.
- ITSM FactoryminorSpecializes in IT service quality improvement support for IT departments. Provides expertise in service quality, security, and compliance management. Helps customers plan for ISO 9001, 20000, and 27001 certification with iTop integration.
- Sapiens GroupminorFlexible organization since 2003 with ITIL Consulting subsidiary. Assists key accounts in implementing ITIL processes with iTop. Offices in Paris, Toulouse, Nantes, Lille, Lyon. Provides technological and financial independence.
- Super-VisionsminorOperating in Belgium, Luxembourg, and Netherlands since 2007. Provides solutions for complete IT control through infrastructure and user request management processes with focus on standardization, automation, compliance, visibility, and diagnostics.
- SEIminorITSM solutions integration specialist based in Montreal, serving Canada and USA. Certified team provides transparency and integrity throughout IT projects with long-term solution focus.
- ITOPOminorFocused solely on iTop implementation in Central European region (Czech Republic, Poland, Slovakia) with 5+ years experience. Team holds certifications including ITIL Foundation, TOGAF Certified, PRINCE2 Practitioner, iTOP expert.
- ITOPO.huminorIT operations team with banking and corporate experience operating in Hungary, Romania, and Croatia. Provides complete ITSM solution with SLAs covering system design, implementation, customization, operation, end-user support, infrastructure, and data center management.
- Braam IT Management (BITM)minorMarco Braam with 20 years IT/ITSM experience, specializing in iTop implementations for Dutch market. Services include hosting/managed application services, consultancy (Design, Customization, Configuration, Implementation, Training), and support.
- Jeffrey BostoenminorLong-time iTop community contributor since 2015, official iTop partner in Belgium and Netherlands. Provides expert support, custom training, professional services, and extensions (map/geometry support, ticket merging, article suggestions).
- IEC Conseil (Fabrice Vincent)minorIndependent consultant in Grenoble with 20+ years experience in IT solutions. Provides impartial support for architecture upgrades and best practice implementation. Recommends iTop for CMDB and ITSM visibility.
- MariaDBcoreTechnology partnership for database backend. MariaDB is commonly used for iTop deployments supporting ITSM and CMDB environments. MariaDB MaxScale extends high availability, scalability, and security for mission-critical iTop environments with transparent failover, load balancing, and traffic routing.
Scale indicators6 records
Recent moves7 records
Expansion highlights6 records
Combodo competitors and assessment
Company assessmentDirect peers
- GLPI: French open-source ITSM and CMDB platform with a similar open-core model, freemium tier, and customization philosophy. Direct head-to-head competitor to iTop in the European open-source ITSM market.
- ManageEngine ServiceDesk Plus: Zoho-owned ITSM platform offering tiered editions from free to enterprise, integrating CMDB and helpdesk functionality. Competes with iTop in the SMB and mid-market ITSM segment with a similar feature breadth.
- OTRS (Znuny): Open-source ITSM solution with a comparable community-driven development model and tiered commercial offerings. Direct open-source competitor with overlapping ticket management and CMDB features.
- Freshworks Freshservice: Mid-market ITSM and IT asset management SaaS with tiered pricing and freemium onboarding. Closely comparable to iTop in target customer profile and self-service adoption motion.
- SysAid: ITSM platform offering service desk, CMDB, and automation for mid-sized organizations. Competes with iTop in incident management, asset management, and ITIL-aligned workflows.
Broad incumbents
- ServiceNow: Largest pure-play ITSM/ESM platform globally, dominating enterprise IT service management. Overlaps with iTop in incident, change, problem, and CMDB capabilities but serves a much higher enterprise tier.
- Atlassian Jira Service Management: ITSM solution from Atlassian targeting IT and business teams, especially software development organizations. Strong overlap with iTop's incident, change, and CMDB functionality at mid-market and enterprise.
- BMC Helix ITSM: Enterprise ITSM and digital service management platform from BMC Software. Competes with iTop in change, incident, problem, and CMDB at large enterprise scale.
- Ivanti Neurons for ITSM: Unified endpoint management and ITSM suite serving enterprise and mid-market. Overlaps with iTop in service desk, CMDB, and incident management but with a much larger product portfolio.
Emerging players
- Zammad: Open-source helpdesk and ticket system popular in Europe, offering comparable open-source service desk functionality to iTop with a similar freemium community-led approach.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Combodo social profiles
Digital presenceCombodo compliance and trust
Trust signalCompliance3 records
Combodo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Combodo leadership team
Management profileNumber of profiles
Profiles4 records
Combodo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Combodo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Combodo
What does Combodo do?
Combodo develops and sells iTop, an open-source IT Service Management (ITSM) and Configuration Management Database (CMDB) platform. The product is offered in three subscription tiers (Community free, Atelier up to 50 agents, Forge 50+ agents) and includes integrated modules for service management, incident/request management, problem/change management, CMDB, automation, and low-code customization. Combodo also provides SaaS cloud hosting, professional training, and implementation consultancy services.
Is Combodo a public or private company?
Combodo is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Combodo founded?
Combodo was founded in 2010. It employs 11 to 50 people.
Where is Combodo based?
Combodo is headquartered in Échirolles, France, in the Europe region.
How does Combodo make money?
Four revenue lines are on record. Software Subscriptions (iTop Community, Atelier, Forge) is the primary driver. The others are iTop SaaS (Cloud Hosting), professional Services (Training) and consultancy Services.
Who are Combodo's main competitors?
Direct peers on record are GLPI, ManageEngine ServiceDesk Plus, OTRS (Znuny), Freshworks Freshservice and SysAid. Broad incumbents are ServiceNow, Atlassian Jira Service Management, BMC Helix ITSM and Ivanti Neurons for ITSM. Zammad is listed as an emerging player.
Does Combodo have an API?
Yes. iTop REST API enables read, create, and modify operations on all object classes in the data model, including newly created or modified classes and attributes. It supports JSON format for integration with external tools. Developer documentation is at www.itophub.io/wiki/page?id=start.
What industry is Combodo in?
Combodo's product category is IT Service Management Software. Its primary akta.pro industry code is HDAEALAE, Configuration Management Database (CMDB) Platforms, with a secondary code of BPAEAJAC, ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.). Its NAICS code is 5132 and its SIC code is 7372.