Carewatch Care Services

What Carewatch Care Services does

Carewatch Care Services is a UK private, for-profit home care provider that delivers personalised, person-centred domiciliary care and facility-based Extra Care services primarily to adults with care and support needs. Established in 2002 (with the firmographic record also citing 1993) and operated as a trading brand under Clece Care Services Ltd — itself a subsidiary of the Spanish Clece S.A. group and ultimately owned by Madrid-listed Actividades de Construcción y Servicios S.A. (ACS) — the company is registered with the Care Quality Commission and serves more than 1,000 service users across branches in Sheffield (including at least seven Extra Care housing facilities such as White Willows, Brunswick Gardens Village, Guildford Grange, The Meadows, Roman Ridge and Buchanan Green), Norfolk (Dereham), Corby and a London head office.

Service delivery spans end-of-life care, dementia support, respite, waking nights, social and assisted visits, physical disability services, practical support, reablement, and specialist offerings including live-in care, supported living, complex care, palliative care and learning disabilities support. Core technology is operational rather than proprietary: standard care-rostering and visit-tracking systems with timestamped, detailed care notes, the Access Learning e-learning platform (70+ courses) for staff training, and Google Analytics on the marketing site. The company holds ISO 9001:2015 and ISO 37001:2016 (group), is GDPR-compliant, and carries Social Value Quality Mark Level 1 and Real Living Wage employer accreditations.

Revenue is generated through managed-services care contracts with Local Authorities and the NHS, private-pay home care packages (priced per quotation following free home care assessments, billed monthly), and long-term Extra Care contractual arrangements with housing associations. The go-to-market is sales-led through a regional branch network with direct outreach to families, individuals and referral sources, supplemented by content marketing, SEO, community partnerships (including Age UK Camden) and free assessment-led conversion. The registered workforce is reported at 250+ skilled carers, with group-level staffing placing total headcount in the 1,001–5,000 range.

Name

Carewatch Care Services

Legal name

Clece Care Services Limited

Website

https://www.carewatch.co.uk

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Carewatch Care Services is a UK Care Quality Commission-registered domiciliary and Extra Care home care provider, part of Clece Care Services Ltd / Spanish Clece S.A. / ACS Group, serving more than 1,000 adults across branches in Sheffield, Norfolk, Corby and London through Local Authority, NHS, housing-association and private-pay contracts.

Ownership category

akta.pro rank

Product category

Domiciliary Home Care

NAICS

Home Health Care Services (6216), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Dementia/Alzheimer’s In-Home Care (Non-Medical) (HLADAGAG)

akta.pro secondary industries

Live-In Care (Single Caregiver, 24-Hour Presence) (HSABAHAB), Conversation, Cognitive Stimulation & Activity Facilitation (HSABAAAB), Respite Hospice Care (Short-Term Relief) (HSABAFAD), Dementia & Alzheimer’s Respite Care (HSABAGAF)

Keywords

• Domiciliary care services
• Home care services
• Specialist dementia care
• End of life care
• Supported living services

Headquarters

HQ city

Milton Keynes

HQ country

United Kingdom

HQ region

Europe

Offices10 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Domiciliary Home Care Services: Ongoing home care services delivered in service users' own homes, including personal care, domestic assistance, companionship, and specialist care. Revenue generated through local authority contracts, NHS contracts, and private pay arrangements.
2. Extra Care Scheme Services: Care and support services at designated Extra Care housing facilities across Sheffield. These are long-term contractual arrangements with housing associations and local authorities for facility-based care delivery.
3. Specialist Care Services: Specialist services including dementia care, palliative/end of life care, complex care, and learning disabilities support, delivered as part of personalised care packages.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Carewatch Care Services delivers personalised home care and supported living services to adults across multiple UK regions, including personal care, dementia support, end of life care, respite care, and Extra Care schemes at dedicated housing facilities. Services are provided by trained care assistants through a regional branch network, contracted with local authorities, the NHS, housing associations, and private-pay individuals.

Product overview

Carewatch Care Services is a home care provider offering a comprehensive portfolio of personalized care services delivered primarily in clients' own homes across the UK. The core offering consists of multiple care types including Home Care, Dementia Support Services, End of Life Care, Respite Care, Waking Nights, Social and Assisted Visits, Physical Disability Services, Practical Support/Domestic Tasks, Reablement Care, and Extra Care Schemes. Specialist services include Live-in Care, Supported Living Services, Complex Care, Palliative Care, and Learning Disabilities Support. The company operates across multiple UK locations (Midlands, Sheffield, Norfolk) through branch offices, with headquarters in London. Services are customized through personalized care plans developed following free home care assessments, emphasizing continuity of care with familiar carers and person-centred support.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Care Personalised home care services delivered by trained care assistants to help individuals live independently in their own homes, including assistance with daily activities, personal care, and empowerment to maintain independence.
• Dementia Support Services Specialist dementia care provided by trained staff to support individuals and their families in their own homes, helping maintain familiarity and reducing anxiety through consistent routines.
• End of Life Care Compassionate end of life care for individuals who prefer to remain in their own home during their final stages of life, providing comfort, dignity, and family presence.
• Respite Care Home care and support services available on a regular basis or for short-term needs, providing relief for family caregivers and temporary support for care recipients.
• Waking Nights Night-time care and support services where committed night staff are available throughout the night to assist individuals in their own homes.
• Social and Assisted Visits Domestic assistance, social activities, and companionship care services to support individuals with daily tasks and provide meaningful social interaction.
• Physical Disability Services Dedicated care assistants who assist individuals with tasks that promote independent living at home for people with physical disabilities.
• Practical Support / Domestic Tasks Support with day-to-day activities and domestic tasks including car journeys, in-person support, online shopping assistance, and general household tasks.
• Reablement Care Support services designed to help individuals recover after a hospital stay and regain their usual routines and independence during the healing process.
• Extra Care Schemes Specialized care services provided within Extra Care facilities across multiple Sheffield locations, offering supported living for elderly and vulnerable individuals in a community setting under contractual arrangements with housing providers and local authorities.
• Live-in Care Round-the-clock care provided in the individual's own home by dedicated care professionals who live with the client to provide continuous support.
• Supported Living Services Supported living services that enable individuals to live independently with appropriate care and support tailored to their specific needs.
• Complex Care Specialized care services for individuals with complex health needs requiring more intensive support and clinical expertise.
• Palliative Care Specialized care focused on providing relief from symptoms and stress of serious illness, improving quality of life for both patient and family.
• Learning Disabilities Support Specialist support services for individuals with learning disabilities, helping them live fulfilling lives with appropriate care and assistance.

Quantifiable outcome

• 91% satisfaction rate reported
• +2 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Three partnerships are on record, tiered minor and core.

• Age UK CamdenminorGTM or Marketing PartnerPartnership for community outreach and referral relationships. Age UK Camden is a local charity providing services to older people in Camden, with Carewatch featured as a partner on their website.
• Care Quality Commission (CQC)coreOthersCarewatch is registered with and regulated by the Care Quality Commission. CQC is the independent regulator of health and adult social care in England, ensuring services meet fundamental standards of quality and safety.
• Clece Care Services Ltd (Parent Company)coreStrategic or Co-development PartnerCarewatch is a subsidiary of Clece Care Services Ltd, part of the Clece S.A. group headquartered in Spain. Clece Care Services operates multiple regional care companies providing domiciliary care services across the UK, with contracts primarily with Local Authorities and the NHS. Clece Care Services provides group-level policies, quality management, anti-bribery programmes (ISO 37001), and shared services including HR, legal, and financial functions.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• HC-One: One of the UK's largest care home operators, also offering home care and dementia services. Broad incumbent comparison to Carewatch given its scale advantage in dementia care, though Carewatch operates in the in-home segment rather than residential.
• Mears Group plc: Large UK housing and care provider operating domiciliary care, extra care schemes, and supported living services for local authorities. Comparable to Carewatch on Extra Care scheme contracts and local-authority relationships, though Mears is much larger and more diversified.

Regional players

• Aveanna Healthcare: Large US-based home health and private duty nursing provider. Thematically comparable to Carewatch on home-based pediatric and adult care delivery, though operating in a different regulatory and reimbursement environment (US Medicaid/private duty).

Direct peers

• Home Instead Senior Care UK: One of the largest UK home care franchise networks providing personalised in-home care for older adults, including dementia, palliative, and respite services. Directly comparable to Carewatch on service mix, target market, and local-authority/NHS contract model.
• Bluebird Care: UK-wide home care franchise network delivering personal care, dementia care, respite, and live-in services to older adults and disabled individuals. Comparable on service portfolio and target customer base, with similar local-authority contract exposure.
• Right at Home UK: UK franchise network providing personalised home care for older adults and people with physical disabilities, including dementia, end-of-life, and respite care. Directly comparable to Carewatch on service mix and quality-led positioning.
• Helping Hands Home Care: Established UK home care provider offering visiting care, live-in care, dementia support, and respite services across England and Wales. Comparable to Carewatch as a medium-large UK domiciliary care specialist with private-pay and local-authority funding mix.
• Totally plc: UK healthcare services group providing urgent care, planned care, and home health services including complex care in patients' homes. Comparable to Carewatch as a contracted NHS/local-authority home care provider, though with more focus on clinical complexity.
• Visiting Angels UK: UK home care provider offering companionship, personal care, dementia support, and live-in services for elderly clients. Comparable mid-sized operator serving similar private-pay and local-authority-funded customer segments as Carewatch.

Others

• Clece S.A. (parent): Spanish parent company of Carewatch Care Services, providing facility services, social/health care, and cleaning across Spain and Portugal. Listed as a peer because it is the direct corporate parent and captures group-level revenue, capital allocation, and strategic priorities affecting Carewatch.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/carewatch
• Facebookfacebook.com/CarewatchUK

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A5 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carewatch Care Services