What Ticketsolve does

Ticketsolve is a Dublin-headquartered SaaS company that provides a cloud-native ticketing, box office, and live-experience platform for arts, cultural, and live-events organisations across the UK and Ireland. Its product suite spans ticketing, box office, marketing, fundraising, CRM, payments (TS Pay), ticket protection (TS Protect), upsell and secondary revenue (Event Hub), workflow management (Projects), and real-time data and insights, all delivered as a unified platform with weekly updates, mobile scanning, and integrations including Queue-It for high-demand on-sales. The company serves 400+ customers including theatres, arts centres, festivals, museums, galleries, and visitor attractions, with named users such as London Museum, Liverpool's Royal Court, Ipswich Theatres, Venue Cymru, and The Book of Kells Experience.

The platform is built on Ruby on Rails and was rebuilt as a modern, cloud-native system in 2020, with subsequent launches of Event Hub, TS Pay, TS Protect, and Projects expanding the surface area into payments, ancillary revenue, and operational workflows. Ticketsolve monetises via a single all-inclusive annual subscription that includes onboarding, data migration, training, and a dedicated Customer Success Manager, with no disclosed tiered pricing or hidden fees. Go-to-market is sales-led, demo-driven, and reinforced by community-led growth through a 400+ organisation network, industry-body partnerships (Arts Marketing Association, UK Theatre, Performing Arts Forum, STAR, Audience Agency, Thrive), and presence at sector events such as TPC and RECHARGE.

The company is privately held, founder-led by CEO Sean Hanly and Managing Director Paul Fadden, with a leadership team that includes a CPO with prior GoDaddy experience and a CTO overseeing a distributed engineering function. It operates from Dublin (HQ), Manchester, and remote engineering locations including Belgrade, and reports 48+ employees. The company is bootstrapped with no disclosed external funding, and has evolved from a single ticketing tool founded in 2007 into a vertically specialised operating system for the UK and Irish live-experience economy.

Name

Ticketsolve

Legal name

Ticketsolve

Website

https://ticketsolve.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Ticketsolve provides a unified cloud-native ticketing, box office, fundraising, CRM, and live-experience platform for 400+ arts, cultural, and live-events organisations across the UK and Ireland, delivered via annual subscription with full onboarding and sector-specific support.

Ownership category

akta.pro rank

Product category

Ticketing and Box Office Software for Arts and Cultural Venues

NAICS

Promoters of Performing Arts, Sports, and Similar Events without Facilities (711320)

SIC

Services-Amusement & Recreation Services (7900), Services-Miscellaneous Amusement & Recreation (7990)

akta.pro primary industry

Primary Ticketing Platforms & Box Office Systems (MPAGAJAA)

akta.pro secondary industries

Ticketing, Box Office & Access Control (MPAGAAAD), Access Control, Credentialing & Entry Management (Scan/Turnstiles/RFID) (MPAGAJAG), Ticketing, Registration & Event Technology (Badging, Apps) (BPAFAGAL)

Keywords

• Ticketing software
• Box office management
• Live experience platform
• Arts venue CRM
• Event fundraising software

Headquarters

HQ city

Dublin

HQ country

Ireland

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Platform Subscription: Single all-inclusive licence fee covering the entire platform with unlimited users, unlimited events, and unlimited customers. All features included from day one with optional extras like Event Hub or Postcode Lookup available when needed. Pricing is tailored to organisation's specific needs.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

Ticketsolve provides a single subscription-licensed, cloud-native live experience platform for arts, cultural, and live event organisations in the UK and Ireland. The platform unifies ticketing, box office, marketing, fundraising, CRM, payments, project management, and data insights, sold under one all-inclusive annual licence with optional add-ons such as Event Hub, TS Pay, TS Protect, and Projects.

Product overview

Ticketsolve is a unified live experience platform combining ticketing, box office, marketing, fundraising, CRM, and data insights into a single integrated system. The platform architecture consists of core modules (Ticketing, Box Office, Marketing, Fundraising, CRM, Data & Insights, Integrations) plus optional add-on modules including TS Pay (payment processing), TS Protect (ticket protection), Event Hub (upsells and secondary revenue), and Projects (workflow management). The platform is designed specifically for arts, cultural, and live experience organisations across the UK and Ireland, serving theatres, arts centres, festivals, museums, galleries, and visitor attractions.

Differentiator

Problem solved

Functional benefit

Products and services

• Ticketing Core ticketing module enabling online, on-site, and mobile ticket sales with flexible pricing, reserved seating, season ticket management, and multi-venue capability for arts and live event organisations.
• Box Office Point-of-sale and box office management module for handling walk-up sales, memberships, and customer service interactions in a single interface.
• Marketing Campaign management and email marketing automation tools enabling data-driven campaigns that reach audiences at the right time.
• Fundraising Donor management and fundraising tools supporting donation campaigns, membership growth, and long-term supporter cultivation for cultural organisations.
• CRM Customer relationship management module providing audience segmentation, engagement tools, and relationship-building capabilities for audience growth.
• Data & Insights Real-time dashboards and analytics providing operational performance visibility and data-driven decision-making capabilities.
• TS Pay Integrated payment processing solution providing secure, all-in-one payments fully embedded within the ticketing platform.
• TS Protect Ticket protection and refund assurance product offering customers peace of mind with ticket protection options.
• Event Hub Secondary revenue and audience experience module enabling seamless, insight-driven event journeys with upsells for pre-show dining, merchandise, and add-ons.
• Projects Project and workflow management workspace connecting sales, marketing, and operations across the organisation for unified project tracking via Kanban-style boards.
• Ticketsolve Live Experience Platform Unified all-in-one annual subscription platform combining ticketing, box office, marketing, fundraising, CRM, integrated payments, ticket protection, Event Hub upsells, Projects workflow, and data insights under a single licence for arts and cultural organisations in the UK and Ireland.

Quantifiable outcome

• 38% overall revenue growth at Liverpool's Royal Court with integrated upselling
• +11 more outcomes

Named customers29 records

Segments5 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature14 records

Partnerships

Ten partnerships are on record, tiered core.

• Arts Marketing AssociationcoreStrategic or Co-development PartnerPartnership gives front-row insight into strategies shaping audience engagement across the UK. Allows direct connection with marketing professionals, shared learnings, and exploration of new ways to support sustainable growth for cultural organisations.
• Arts ProfessionalcoreGTM or Marketing PartnerMedia partnership bridging real-world challenges with sector-wide insight. From spotlighting ticketing disruption to co-hosting the live Partner Pod at RECHARGE, collaboration is rooted in shared expertise and honest storytelling.
• Audience AgencycoreStrategic or Co-development PartnerThrough tools like Audience Answers and Audience Spectrum, helping organisations unlock data-led insights that drive deeper engagement, sharper strategies, and stronger connections. Shaping audience growth across the arts and cultural landscape together.
• Performing Arts ForumcoreStrategic or Co-development PartnerSupporting a stronger, more connected sector through collaboration, shared sector insights, and data-led solutions. Joint initiatives and strategic conversations fuel sustainable progress for Ireland's performing arts community.
• STAR (Society of Ticket Agents and Retailers)coreStrategic or Co-development PartnerPartnership with the UK's ticketing regulator for cross-industry leadership on consumer protection and fraud prevention. Supports shared goal of delivering secure, seamless experiences for audiences and organisations.
• ThrivecoreStrategic or Co-development PartnerSupporting cultural organisations in Northern Ireland to translate audience data into meaningful action. Research-led approach combined with the Ticketsolve platform helps organisations see who they are reaching and who they are missing.
• Ticketing Professionals Conference (TPC)coreGTM or Marketing PartnerExchange of ideas with live entertainment leaders across the ticketing landscape. Space for growth together, shaping standards, and building a stronger, more connected ticketing community.
• UK TheatrecoreStrategic or Co-development PartnerConnecting with UK's performing arts leaders, from venues to producers and policy shapers. Through this trusted network, accessing and contributing to latest thinking in audience development, ticketing, and operations.
• SalesforcecoreTechnology or IntegrationUsed as the Customer Relationship Manager (CRM) system. Data Processor for Ticketsolve. Servers based in the US with EU-US Privacy Shield and Swiss-US Privacy Shield certification.
• ZendeskcoreTechnology or IntegrationHelp Centre platform for customer support resources. Used to build self-service help centres (e.g., Ipswich Theatres' Zendesk-powered help centre with 73,000+ views).

Scale indicators23 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Spektrix: Spektrix is the closest direct competitor - a UK-based cloud ticketing, CRM and fundraising platform built specifically for arts and cultural organisations, serving a very similar customer base across theatres, galleries, and museums in the UK and Ireland.
• Tessitura Network: Tessitura is a leading arts and culture CRM/ticketing platform used by major performing arts organisations globally. It competes with Ticketsolve in the arts sector with deeper CRM and fundraising functionality, though anchored to larger enterprises.
• Patronbase: Patronbase provides integrated ticketing, CRM, and fundraising software for arts venues and charities, primarily in the UK and Ireland - a very similar segment and product scope to Ticketsolve.
• Stager (formerly TixTrack): Stager provides cloud-based ticketing and patron management for performing arts venues, with comparable feature breadth (ticketing, CRM, fundraising) and a similar target customer profile in arts organisations.
• Boxoffice Software (AudienceView SMB line): Boxoffice Software is a cloud ticketing and event management platform used by performing arts venues, festivals, and museums - a direct functional competitor for mid-market venues in Ticketsolve's segment.

Broad incumbents

• AudienceView: AudienceView is a broad incumbent offering ticketing, marketing, and CRM across performing arts, sports, and live events. It is a comparable platform but spans multiple verticals beyond arts/culture.
• Eventbrite: Eventbrite is a general-purpose event ticketing and discovery platform serving millions of organisers. While not arts-specialist, it overlaps with Ticketsolve on ticketing functionality and is sometimes used by smaller festivals and visitor attractions.
• Cvent: Cvent is a broad event management and registration platform. It is comparable as event technology serving venues and event organisers, though rooted in MICE and corporate events rather than arts/culture.

Emerging players

• TodayTix: TodayTix is a mobile-first ticketing consumer app and operator-side platform in performing arts. It overlaps with Ticketsolve on box office and ticketing for theatres but is more consumer-facing.

Others

• Culture24 (Audience Agency / cultural-sector data): While not a direct ticketing competitor, the Audience Agency is a sector enabler that Ticketsolve partners with for audience insights data; it represents the broader audience-intelligence ecosystem that intersects with Ticketsolve's data and CRM offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/ticketsolve
• Xx.com/ticketsolvers

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ticketsolve