Name

facilioo

Legal name

facilioo GmbH

Website

https://facilioo.de

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Property Management Software

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Customer Service, Support & Contact Center CRM (HDAEAFAC)

akta.pro secondary industry

Field Service CRM (Dispatch, Scheduling & Mobile Service) (HDAEAFAL)

Keywords

• Property management software
• CRM software
• Workflow automation
• Tenant communication
• Document management

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software-as-a-Service Subscription (Mitgliedschaft): facilioo operates on a SaaS subscription model. Users can register for a free time-limited membership, which can be upgraded to a paid membership (Mitgliedschaft) that unlocks additional or extended functions. The membership is billed per the selected tariff plan. The service is provided via web applications, mobile apps (including white-labeled apps for property managers), and web services.
2. Freemium / Free Membership: New users acquire a free, time-limited membership. Contractors assigned by a facilioo customer receive a free, unlimited membership for assigned work only. The free tier serves as a lead-generation and onboarding mechanism for conversion to paid membership.
3. Referral / Vermittlungsgebühr (Referral Fee): When cooperation is established between users through the platform, a referral fee (Vermittlungsgebühr) is charged to the commissioned user. Facilitation of connections between property managers, contractors, and other stakeholders generates transaction-based revenue.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels8 records

Core offering

facilioo is a cloud-based SaaS platform for German property managers (Hausverwalter) that centralizes CRM, communication, document management, and workflow automation in a single system. It integrates with 75+ ERP, DMS, and third-party property management systems and connects all stakeholders — property managers, owners, tenants, and contractors — through web and mobile applications. The platform is sold primarily as a freemium-to-paid subscription (Mitgliedschaft) with paid modules covering AI telephony, hybrid owner meetings, and enterprise integrations.

Product overview

facilioo is a unified SaaS platform for property management that combines CRM, communication, automation, and AI capabilities in a modular architecture. The core platform consists of facilioo CRM for case management, craftsman coordination, and document handling; paired with the Kommunikation module for unified communications including email, WhatsApp, and digital mail; and the Automatisierung & KI module for workflow automation and AI features. Key add-on modules include the KI-Telefonassistent for AI-powered telephony, Kundenportal/App for tenant/owner self-service, Eigentümerversammlung 4.0 for hybrid property owner meetings, and the Protokoll-App for digital inspection protocols. Integration capabilities are provided through facilioo Connect and Connect Enterprise, connecting with major ERP systems (Aareon, Domus, Wodis) and document management platforms (DocuWare, SharePoint). The platform also includes a community forum and training academy for user enablement.

Differentiator

Problem solved

Functional benefit

Products and services

• facilioo CRM Central CRM module for property management covering case management, craftsman coordination, time tracking, insurance damage management, technical property management, document management, maintenance operations, and protocol app. Sold to professional property management companies in Germany.
• facilioo Connect

Quantifiable outcome

• Up to 80% reduction in processing time per case through the document interface integration
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration34 records

AI capability7 records

Feature8 records

Partnerships

Seven partnerships are on record, tiered core.

• Verwalten mit Zukunft (Initiative)coreStrategic or Co-development Partner · 4 October 2019Industry initiative co-founded by facilioo at Expo Real 2019 to provide orientation and support for property managers in digitalization. The initiative aims to accelerate digital transformation in the German real estate management sector.
• Aareon ConnectcoreTechnology or IntegrationIntegration partnership enabling connection between facilioo and Aareon's property management ERP systems. Aareon is a leading European provider of property management software.
• istacoreTechnology or IntegrationIntegration and partnership for energy management and meter reading data. ista is a leading provider of digital meter reading and energy efficiency solutions for buildings.
• DocuWarecoreTechnology or IntegrationIntegration with DocuWare document management system, enabling seamless document exchange between DocuWare and the facilioo platform.
• GDW (Gemeinschaft Deutlicher Wohnungsunternehmen)coreChannel Partner/ Reseller/ DistributorPartnership with GDW, a German housing industry association. GDW member companies are introduced to and supported in using the facilioo platform.
• VDIV (Verband der Immobilienverwalter Deutschland)coreChannel Partner/ Reseller/ DistributorPartnership with VDIV, the German association of property managers. Facilicio participates in VDIV events (Deutscher Verwaltertag) and serves as a trusted platform for member companies.
• MicrosoftcoreTechnology or IntegrationSingle Sign-On (SSO) integration via Microsoft Azure AD/Office 365. Users can authenticate using their Microsoft corporate credentials. Also integrated via MS Power Automate for workflow automation and MS SharePoint for document management.

Scale indicators5 records

Recent moves2 records

Expansion highlights6 records

Direct peers

• Immoware24: Immoware24 is a German SaaS platform for property managers covering administration, accounting, and tenant communication. It competes head-to-head with facilioo in the SMB Hausverwalter segment and is listed as a supported integration target.
• iDWELL: iDWELL provides a property management app and tenant/owner communication platform for German and European property managers. It overlaps with facilioo's Kundenportal/App and communication suite, targeting the same SMB and mid-market property manager segment.
• Flowfact: Flowfact is a German CRM and ERP software provider for real estate professionals, including property managers, brokers, and agents. It is listed as a facilioo integration partner and competes in adjacent workflows within the German real estate software market.
• Casavi: Casavi is a Germany-based property management communication and customer portal platform serving Hausverwalter, owners, and tenants. It is the most direct competitor to facilioo, offering similar CRM, communication, and portal functionality in the same German-speaking market.

Regional players

• Assetti: Assetti is a Nordic/Baltic property management SaaS platform serving asset managers and property owners. It is comparable in functionality and vertical focus but does not directly compete in the German-speaking market where facilioo operates.

Broad incumbents

• Domus (ERP): Domus is an established German property management ERP system. While it primarily serves as an integration partner for facilioo (Domus Cloud Connect), it represents a broader incumbent whose roadmap could expand into CRM territory.
• Haufe Group: Haufe Group is a major German software and content provider serving tax, legal, real estate, and HR professionals. Its property management software offerings overlap with facilioo's target market and serve as a broader incumbent alternative.
• Aareon: Aareon is the dominant European ERP and software provider for the housing and property management industry. As both an integration partner and a potential competitive threat, Aareon could absorb CRM/communication functionality natively into its ERP suite, posing strategic risk to facilioo's best-of-breed positioning.
• Planon: Planon is a Netherlands-based provider of real estate and facility management software serving large enterprise portfolios across Europe. It operates as a broader incumbent in the real estate/facilities software category that facilioo's enterprise tier could compete against.

Emerging players

• BuildingMinds: BuildingMinds is a Berlin-based digital platform for real estate data, sustainability, and portfolio management. As an emerging German proptech player with overlapping customer segments (property managers and owners), it represents a potential adjacent competitor or partner for facilioo.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about facilioo