What Teamtel does

Teamtel is a Belgian managed IT and telecom services provider headquartered in Zaventem, Belgium, serving more than 1,200 Belgian SMEs. Founded in 2010 by Cédric Hamelryck and Arnoud Van Der Kelen, the company bundles cloud telephony, managed connectivity, IT support, and cybersecurity into a single managed-service offering. Its flagship product is 3CX cloud-based VoIP telephony, augmented by an OpenAI-powered virtual AI call agent, managed WiFi, business internet, SIP trunking, Microsoft 365 modern workplace solutions, endpoint security with ML/AI-based threat prediction, and 24/7 managed firewall services. Teamtel holds the largest Titanium 3CX partner status in the Benelux, supported by approximately 12 staff and a 4.7/5 Google review rating.

The business model is recurring subscription-based, with fixed monthly package pricing (rather than per-seat) for telephony and connectivity, and per-employee monthly pricing for modern workplace and IT support. Go-to-market is direct and sales-led, anchored on a trilingual website (Dutch/French/English), downloadable transparent price lists, and a "Word klant" / "Become a customer" web form that triggers a 24-hour callback. Customer segments span Belgian SMEs primarily in Flanders, with enterprise anchors across media (DPG Media/Qmusic), retail (Delhaize, Cardoen), real estate (Century21 Belgium), healthcare (Armonea across 85 sites, AniCura), banking (Argenta, Bestin Group), accounting (PIA Group across ~60 Benelux offices), legal, and government (Gemeente Vorselaar, VOKA).

The underlying technology stack rests on 3CX as the core telephony platform, integrated with Microsoft Teams and Microsoft 365, and layered with third-party AI capabilities (OpenAI for the AI receptionist) and ML-driven endpoint security. As a managed services partner rather than a software developer, the firm's proprietary value sits in implementation depth, multi-vendor integration across the Microsoft/3CX/OpenAI stack, and 24/7 managed-service delivery rather than in-house IP. On November 7, 2025, AXI Group announced the acquisition of Teamtel, with Teamtel continuing to operate as a brand under the AXI Group umbrella — a structural change that creates optionality for accelerated cross-sell, geographic expansion beyond Flanders into the broader Benelux, and portfolio upsell (notably AI and cybersecurity) into the existing 1,200+ customer base.

Name

Teamtel

Legal name

Teamtel

Website

https://teamtel.be

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

Teamtel is a Belgian managed IT and telecom services provider serving 1,200+ SMEs from Zaventem with 3CX cloud telephony, managed WiFi, cybersecurity, and Microsoft 365 workplace solutions on fixed monthly subscriptions. The firm is the largest Titanium 3CX partner in Benelux and was acquired by AXI Group in November 2025.

Ownership category

akta.pro rank

Product category

Managed IT and Telecom Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Business Messaging & Team Collaboration (HDAIAHAE), End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

Keywords

• Managed IT services
• Cloud VoIP telephony
• Managed WiFi solutions
• Cybersecurity services
• IT support outsourcing

Headquarters

HQ city

Zaventem

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT & Telecom Subscription Services: Teamtel generates recurring monthly revenue through subscription-based managed IT services. Services are priced as fixed monthly packages (not per-person), covering VoIP telephony, business internet, managed WiFi, cybersecurity, firewall, IT support, and modern workplace solutions. The fixed-price model means costs decrease per employee as teams grow.
2. IT Support Services: For one fixed price per month based on number of employees, Teamtel provides comprehensive IT support including on-site and remote assistance, maintenance, and troubleshooting. 24/7 availability included.
3. Cloud Telephony / VoIP Packages: 3CX cloud telephony offered as a fixed monthly package price, not per person. Teams of 10+ can save up to 60% compared to traditional telephony providers. Price remains the same whether for 10 or 20 persons.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Teamtel is a Belgian managed IT and telecom services provider selling 3CX-based cloud VoIP telephony, managed WiFi, business internet, cybersecurity, firewall, and Microsoft 365 modern workplace solutions as bundled subscription-based managed services. They serve 1,200+ Belgian SMEs and larger enterprises with 24/7 IT support and transparent fixed monthly package pricing. Their flagship offering is 3CX cloud telephony delivered through managed services with on-site deployment across Flanders.

Product overview

Teamtel is an IT and telecom managed services provider offering a unified portfolio of products and services for Belgian SMEs. The core offering centers on 3CX VoIP telephony (with AI receptionist capabilities), complemented by managed connectivity services (WiFi, business internet, SIP trunk), and IT support/management solutions (cybersecurity, firewall, modern workplace, network management). All services are offered as managed services from their Zaventem headquarters with 24/7 support and transparent pricing.

Differentiator

Problem solved

Functional benefit

Products and services

• 3CX VoIP Telephony Cloud-based VoIP telephony system built on 3CX software, offering crystal-clear audio, call recording, advanced telephony rules, and integration with Microsoft Teams. Supports fixed and mobile numbers via computer, desk phone, or smartphone app.
• 3CX AI Receptionist AI-powered virtual telephone assistant powered by OpenAI that handles incoming calls 24/7, providing instant customer assistance and reducing operational costs through autonomous query handling.
• Cybersecurity Comprehensive cybersecurity services including endpoint security with machine learning and AI-based threat prediction, managed antivirus, and firewall protection for Belgian SMEs.
• Managed Firewall Professionally managed security solution protecting networks from unwanted traffic, hackers, and cyber attacks with continuous patches, updates, and monitoring.
• Managed WiFi Fully managed wireless network solution (WiFi-as-a-Service) with spectrum analysis, optimal Wi-Fi coverage, installation, maintenance, and security included as a service.
• Business Internet High-speed professional internet connectivity via COAX or fiber up to 1 gigabit per second with guaranteed bandwidth for businesses.
• SIP Trunk Internet-based voice services using Session Initiation Protocol, allowing multiple call lines simultaneously with cost savings compared to traditional telephony.
• Cloud Telephony Internet-based telephony eliminating the need for physical telephone systems, working via any device with advanced call management features.
• IT Support 360-degree IT support and assistance including 24/7 support, preventive maintenance, managed IT services, network security, data backup and recovery.
• Modern Workplace Digital modern workplace solutions enabling flexible, secure, and efficient work from any location using Microsoft 365, managed devices, and security solutions.
• Network Management Complete network infrastructure management including design, implementation, and maintenance of routers, switches, firewalls, and Wi-Fi solutions with 24/7 monitoring.
• Managed Service Provider Full outsourced IT and telecom management service taking responsibility for internet, wifi, telephony, software, hardware, and security with proactive problem-solving.

Quantifiable outcome

• Up to 60% cost reduction on cloud telephony compared to traditional telephony
• +2 more outcomes

Named customers13 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability5 records

Feature5 records

Partnerships

Three partnerships are on record, tiered flagship and core.

• AXI GroupflagshipOthers · 7 November 2025AXI Group, an IT services provider, announced the acquisition of Teamtel on November 7, 2025. The acquisition strengthens AXI Group's position in the Belgian SME market. Teamtel continues to operate as a brand under AXI Group.
• 3CXcoreTechnology or IntegrationTeamtel is the largest and Titanium 3CX partner in the Benelux. They use 3CX software as the core platform for their cloud telephony offerings. 3CX is a globally recognized cloud telephony technology used by companies such as McDonald's, Hugo Boss, and American Express. Teamtel has been a 3CX partner for 15+ years.
• MicrosoftcoreTechnology or IntegrationTeamtel is described as Microsoft experts, integrating their cloud telephony with Microsoft Teams. They provide Microsoft 365 solutions as part of their modern workplace offerings, including cloud solutions and Microsoft-based software and hardware management.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Cegeka: Belgian-headquartered IT services and managed services provider serving SMEs and large enterprises across Benelux with cloud, workplace, and connectivity offerings. Highly comparable business model to Teamtel but at substantially greater scale.
• Xylos: Belgian managed IT services firm offering workplace, cloud, and infrastructure services to SMEs and mid-market. Directly competes with Teamtel for Belgian SME IT partnership deals.
• Voys Telecom: Dutch VoIP and telephony provider targeting SMEs with hosted telephony and connectivity services. Similar SME-focused model and technology positioning as Teamtel, with regional overlap in Benelux.

Broad incumbents

• Proximus: Belgium's incumbent telecom operator offering business VoIP (Proximus Voice), connectivity, and managed IT services. Competes with Teamtel on telephony but offers a much broader portfolio and serves enterprise customers as well.
• Telenet (Fluvius/Verizon-style business): Major Belgian cable and business telecom operator offering voice, connectivity, and managed services to businesses. Competes with Teamtel's bundled connectivity + telephony proposition.
• Computacenter: Large European IT services provider offering managed workplace, networking, and security services to enterprise customers. Overlaps with Teamtel's modern workplace and managed IT services but at substantially larger scale.
• Econocom: European technology services and financing company offering managed workplace, connectivity, and telecom services to mid-market and enterprise. Comparable managed services positioning to Teamtel at a much larger scale.

Regional players

• RoutIT: Dutch managed services provider offering VoIP, connectivity, and cloud workplace services primarily to Dutch SMEs. Comparable business model and product mix, though geographically focused on the Netherlands.

Others

• 3CX: Software vendor whose cloud PBX platform Teamtel resells and integrates. Not a direct competitor but a critical partner — Teamtel's entire telephony proposition is built on 3CX.
• AXI Group: Belgian IT services provider that acquired Teamtel in November 2025. Not a peer in the traditional sense but the parent entity and likely channel for Teamtel's future growth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/_teamtel_
• Facebookfacebook.com/Teamtelecommunicatie
• LinkedInlinkedin.com/company/teamtel
• Instagraminstagram.com/teamtel

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Teamtel