Fund Social Vienna

What Fund Social Vienna does

Fund Social Vienna (legal name: Fonds Soziales Wien, FSW) is the municipal social fund of the City of Vienna, established in 2004 to organize and finance social services for Viennese residents. The organization coordinates four statutory service areas: Pflege und Betreuung (care and support for 59,510 elderly and ill residents), Leben mit Behinderung (disability services for 15,520 people), Wohnungslosenhilfe (homeless assistance for 13,260 people), and Grundversorgung (basic care for 35,600 refugees and displaced persons). It also runs supplementary programs including debt counseling, financial literacy education (the FSW-Finanzfuhrerschein, which has reached 16,000 students since 2020), Community Nursing, and the 24/7 1450 telephone health advice line (handling 420,000 calls annually).

FSW operates through a hybrid centralized/decentralized model. The organization employs approximately 2,900 people across its headquarters at Guglgasse 7-9 in Vienna's 3rd district, four wholly-owned operating subsidiaries (AWZ Soziales Wien for education, Obdach Wien for shelter, FSW Wiener Pflege- und Betreuungsdienste for mobile nursing, and Schuldnerberatung Wien for debt counseling), and a partner network of approximately 170 service-delivery organizations. Customer access is multi-channel: seven in-person Beratung und Service-Center locations, a daily 8am-8pm customer service line handling 291,000 calls, the "Mitten in Wien" mobile outreach program, and the MeinFSW digital portal for online applications.

The business model is non-commercial: FSW's €2.9 billion 2025 expenditure derives entirely from the City of Vienna's municipal budget, with 93.1% flowing directly as service funding and financing. Services are provided free of charge or at income-adjusted cost contributions (Kostenbeitrag) for specific offerings such as residential care and fully-supervised living. The organization is led by a three-person management team chaired by DSA Anita Bauer, with Sozialstadtrat Peter Hacker as the responsible city councilor. FSW's technology stack is conventional enterprise/web infrastructure (Siteimprove Analytics, Google Maps, YouTube) with no evidenced AI/ML capabilities.

Name

Fund Social Vienna

Legal name

Fonds Soziales Wien

Website

https://fsw.at

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Fund Social Vienna (Fonds Soziales Wien) is the City of Vienna's municipal social fund, coordinating care, disability, homelessness, and refugee services for 133,500 residents annually through a €2.9 billion budget, 2,900 employees, and 170 partner organizations.

Ownership category

akta.pro rank

Product category

Public Social Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Individual and Family Services (6241), Temporary Shelters (624221), Emergency and Other Relief Services (624230), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Health Services (8000)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Refugee & Immigrant Support Services (BPAGAEAI), Disability Services & Independent Living Support (BPAGACAG)

Keywords

• Social services
• Elderly care services
• Disability support services
• Homeless assistance services
• Refugee basic care

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government funding from City of Vienna: FSW is a municipal social fund of the City of Vienna. Its primary funding comes from the city's budget. In 2025, total expenditure was approximately 2.9 billion euros. 93.1% of funds flow directly as service funding and financing to social services for Viennese residents.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

Fund Social Vienna (Fonds Soziales Wien, FSW) is the municipal social fund of the City of Vienna, organizing and financing care and support, disability assistance, homeless help, and basic care for refugees. It directly operates home nursing, day care, community nursing, customer service hotlines (01 24 5 24 and 1450), the MeinFSW online portal, debt counseling, financial education, and an ombudsman office, while funding approximately 170 partner organizations to deliver services to roughly 133,500 Viennese residents annually.

Product overview

Fund Social Vienna (Fonds Soziales Wien - FSW) operates as a social services organization providing a comprehensive portfolio of interconnected services for Vienna residents. The organization functions as a platform spanning four core service areas: (1) Care and Support (Pflege und Betreuung) including home care, day care, and residential facilities; (2) Living with Disability (Leben mit Behinderung) offering assistance, housing, and work integration; (3) Homeless Assistance (Wohnungslosenhilfe) with day centers, emergency shelter, and supported housing; and (4) Basic Care for Refugees (Grundversorgung) for asylum seekers and displaced persons. These core services are supported by digital infrastructure including the MeinFSW customer portal for online applications, the FSW-Kund:innentelefon (01/24 5 24) contact center, the 1450 health hotline, and Community Nursing programs. Supplementary offerings include debt counseling, financial education (FSW-Finanzführerschein), and an ombudsman service. The FSW collaborates with approximately 170 partner organizations to deliver services to approximately 133,000 Viennese residents annually, funded through a budget of approximately 2.9 billion euros.

Differentiator

Problem solved

Functional benefit

Brands

• FSW-Finanzführerschein: Financial literacy education program for young Viennese students teaching responsible money management and debt prevention
• MeinFSW
• 1450 Gesundheitsberatung
• FSW Schuldenberatung
• FSW Mobile Hauskrankenpflege
• FSW Obdach
• Community Nursing

Products and services

• Pflege und Betreuung (Care and Support) Comprehensive care and support services for Viennese residents including home care, day care, residential and nursing homes, counseling and therapy, and support for caregiving relatives.
• Leben mit Behinderung (Living with Disability) Support services for people with disabilities in Vienna promoting self-determined living, including assistance with daily tasks, work and education support, housing options (fully and partially assisted living), and mobility/leisure offerings.
• Wohnungslosenhilfe (Homeless Assistance) Support services for people without housing or shelter in Vienna, including day centers (such as the JOSI Tageszentrum), street social work, emergency accommodation, housing with support, and health promotion services.
• Grundversorgung (Basic Care for Refugees) Temporary services for foreigners in need of assistance and protection in Vienna, including asylum seekers, subsidiary protection beneficiaries, recognized refugees, and displaced persons from Ukraine under the Vertriebenenverordnung.
• MeinFSW Kund:innenportal (Customer Portal) Online customer portal enabling Viennese residents to submit applications for funding of services digitally from home at any time, with support for electronic signatures via ID Austria and PrimeSign.
• FSW-Kund:innentelefon (Customer Service Hotline 01 24 5 24) Central customer service hotline available daily 8:00 to 20:00 including weekends and holidays, providing information and advice on care and support as well as living with disability. Handles 291,000 calls per year.
• Community Nursing Community nursing service providing free health promotion consultations across Vienna through events, personal counseling at FSW locations, individual home visits, and telephone consultations.
• 1450 Gesundheitsberatung (Health Hotline) Telephone health counseling service available 24/7 operated on behalf of the City of Vienna, handling 420,000 calls annually. Citizens call for health guidance before deciding whether to visit a doctor.
• Mitten in Wien (Outreach Advisory Service) Mobile advisory service bringing consultation on care and support directly to citizens in shopping centers, health centers, clinics, and banks throughout Vienna on a weekly rotating schedule.
• FSW-Finanzführerschein (Financial Passport) Free financial literacy education program for Viennese youth in polytechnic and vocational schools, teaching fundamental financial competencies from banking to debt prevention. Implemented with support from AK Wien and in cooperation with Bildungsdirektion Wien.
• FSW Schuldenberatung (Debt Counseling) Free debt counseling service for indebted private individuals living in Vienna, covering legal aspects of debt, financial situation analysis, and problem solution development.
• FSW Ombudsstelle (Ombudsman Office) Independent complaint handling office for customers dissatisfied with FSW-funded services, providing information, advice, mediation, and resolution.
• FSW Mobile Hauskrankenpflege (Mobile Home Nursing) Mobile home nursing service operated by subsidiary FSW Wiener Pflege- und Betreuungsdienste GmbH, providing professional healthcare at patients' homes across Vienna.
• FSW Bildungszentrum (Education Center) Training and continuing education center for social and health professions, operated by subsidiary AWZ Soziales Wien GmbH.
• FSW Obdach (Homeless Services) Services for homeless individuals including supported housing and temporary accommodation facilities, operated by subsidiary Obdach Wien gemeinnützige GmbH.

Quantifiable outcome

• 59,510 people received care and support services (+1.6% year-over-year)
• +5 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core, major and minor.

• Approximately 170 partner organizations in ViennacoreChannel Partner/ Reseller/ DistributorFSW works with approximately 170 partner organizations that directly deliver social services to Viennese residents. These include care providers, disability service organizations, homeless shelters, refugee housing facilities, and healthcare providers. FSW funds and coordinates these organizations to create a comprehensive social safety network.
• Arbeiterkammer Wien (AK Wien)majorStrategic or Co-development PartnerArbeiterkammer Wien (AK Wien) supports the FSW Financial License (Finanzführerschein) program, which provides financial literacy education to Viennese youth. AK Wien provides expertise and endorsement for the financial education curriculum.
• Bildungsdirektion Wien (Vienna Education Authority)majorStrategic or Co-development PartnerBildungsdirektion Wien cooperates with FSW to implement the Financial License program in Viennese polytechnic schools and vocational schools. This partnership enables FSW to reach thousands of students annually with financial education.
• Caritas WienmajorChannel Partner/ Reseller/ DistributorCaritas Wien operates the Asylzentrum (asylum center) at Inzersdorfer Straße 127 where FSW processes basic care applications for displaced persons. Caritas also operates P7, a key service for homeless people in Vienna, which coordinates night shelter placement with FSW.
• Diakonie WienmajorChannel Partner/ Reseller/ DistributorDiakonie Wien and FSW opened the Chancenhaus Rossauer Lände, a new housing facility for homeless people with 70 places, including barrier-free areas and separate spaces for women, men, and TIN persons.
• MA 40 (Soziales, Sozial- und Gesundheitsrecht)majorOthersMagistratsabteilung 40 (MA 40) is the municipal department responsible for social affairs, social law, and health law in Vienna. FSW coordinates closely with MA 40 on social welfare policies and funding.
• MA 11 (Wiener Kinder- und Jugendhilfe)minorOthersMA 11 handles child and youth welfare in Vienna. FSW refers families with children facing housing instability to MA 11 for support.
• MA 35 (Einwanderung und Staatsbürgerschaft)minorOthersMA 35 handles immigration and citizenship matters. FSW shares data on basic care recipients with MA 35 for citizenship application processing (verifying sufficient livelihood).
• 1450 Gesundheitsberatung WienmajorStrategic or Co-development PartnerFSW operates the 1450 telephone health advice line for Vienna, a 24/7 service handling 420,000 calls annually. This integrates with Vienna's broader healthcare system and is promoted through FSW channels.
• Agentur Sonnenklar – Drehscheibe Peer-StreitschlichtungminorStrategic or Co-development PartnerFSW funds the Sonnenklar agency to improve violence prevention in Viennese disability assistance through peer dispute resolution services.
• Volkshilfe Wien (FAWOS)minorChannel Partner/ Reseller/ DistributorFAWOS (Fachstelle für Wohnungssicherung) is the central contact point for Vienna residents in private or cooperative housing at risk of losing their homes. FSW refers customers to FAWOS for housing security support.

Scale indicators14 records

Recent moves6 records

Expansion highlights5 records

Others

• Magistratisches Bezirksamt Wien (MA 40): MA 40 (Soziales, Sozial- und Gesundheitsrecht) is Vienna's municipal department for social affairs that closely coordinates with FSW on social welfare policy and funding. It is more of a policy/government coordination counterpart than a service-delivery peer, but it shares the same end-customer base and funding chain.

Direct peers

• Caritas Wien: Caritas Wien is one of FSW's largest partner organizations and a direct peer in Vienna's social services landscape. It delivers similar services including refugee housing (operates the Asylzentrum where FSW processes applications), homeless services (P7 night shelter coordination), and care/disability support — directly competing for the same service mandate within the same geography.
• Volkshilfe Wien: Volkshilfe Wien operates FAWOS (Fachstelle für Wohnungssicherung), an FSW-referred service for residents at risk of losing housing. It delivers social services including housing security, homeless assistance, and poverty relief in Vienna, overlapping directly with FSW's Wohnungslosenhilfe mandate.
• Wiener Hilfswerk: Wiener Hilfswerk is a major Vienna-based nonprofit providing home care, mobile nursing, and family support services. As both an FSW partner organization and a standalone service provider, it offers the same core care and support services to overlapping customer segments under similar funding models.
• Arbeiterkammer Wien (AK Wien): AK Wien co-funds and provides curriculum expertise for FSW's Finanzführerschein financial education program and operates its own debt counseling and consumer protection services. It serves overlapping customer segments (workers, financially distressed Viennese residents) with complementary social support offerings.
• Diakonie Wien: Diakonie Wien is a strategic FSW partner (co-opening the Chancenhaus Rossauer Lände homeless facility with 70 places) and an independent operator of similar services. It provides disability services, refugee housing, and homeless assistance in Vienna, serving overlapping populations with similar social services models.

Regional players

• Münchner Sozialreferat: Munich's municipal Social Services Department is a comparable German-city government social services coordinator. It administers social assistance, housing support, refugee services, and elderly care for Munich residents, providing a structural peer to FSW's Vienna municipal social fund model.
• Stadt Zürich Sozialdepartement: Zürich's municipal social department operates as a comparable statutory social fund in a different geography (Switzerland). It funds and coordinates similar social services including disability support, refugee care, elderly care, and social assistance, serving as a structural analog to FSW at the cantonal level.

Emerging players

• Asylkoordination Österreich: Asylkoordination Österreich is a national NGO coordinating refugee support services across Austria. It addresses a subset of FSW's Grundversorgung mandate at the federal advocacy level, providing a niche peer for refugee-specific social services.
• pro mente Wien: Pro Mente Wien is a Vienna-based nonprofit specializing in psychosocial services and mental health support for people with disabilities and those facing social challenges. It overlaps with FSW's disability services segment but focuses more narrowly on mental health and psychosocial rehabilitation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xxing.com/companies/fondssozialeswien
• YouTubeyoutube.com/user/FondsSozialesWien
• Facebookfacebook.com/TeamFSW
• LinkedInlinkedin.com/company/fonds-soziales-wien
• Instagraminstagram.com/fonds.soziales.wien

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fund Social Vienna