Direct Health Solutions

What Direct Health Solutions does

Direct Health Solutions, now operating as Sedgwick Health Solutions, is an Australian telehealth and workforce-management specialist headquartered in North Sydney. The company self-identifies as Australia's largest 24x7 telehealth provider for employers and was founded in 2005, today employing between 11 and 50 staff. It is a subsidiary of Sedgwick, a global diversified claims management and insurance services group, and has rebranded from Direct Health Solutions (DHS) to Sedgwick Health Solutions to align with the parent group's corporate identity.

The product architecture combines four purpose-built SaaS platforms — AbsenceTrack for absence management, IncidentTrack for safety and incident management, ERTrack for HR case management, and MedTrack for employment medical assessments — with two bundled 24x7 telehealth service lines, AbsenceAssist and InjuryAssist, delivered by tele-nurses, tele-doctors, tele-physios and tele-psychs via a centralised contact centre. Clinical triage uses structured decision protocols to provide advice, self-care guidance and escalation across multiple concurrent client programs. A complementary offering, Tailored Corporate Health Solutions, supplies bespoke nurse-led telehealth programs designed to scale with demand.

Commercially, the business sells enterprise-level annual subscriptions to its software platforms, bundled with managed telehealth services and adjacently priced professional services for medical assessments, training and consulting. Pricing is not publicly disclosed and is quote-based per organisation. Go-to-market is direct B2B enterprise sales via dedicated Australian sales phone lines, supported by a website-based ROI calculator, an insights blog, and an active LinkedIn presence. Named enterprise customers include Coca-Cola Amatil, Crown Resorts and G8 Education, with documented case-study outcomes across Aged Care, Health Care, Manufacturing, Telecommunications, Transport & Logistics and Consumer Services verticals.

Name

Direct Health Solutions

Legal name

Sedgwick Health Solutions Pty Ltd

Website

https://dhs.net.au

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

51–100 employees

Short description

Direct Health Solutions (now Sedgwick Health Solutions) is Australia's largest 24x7 employer-focused telehealth provider, combining nurse-led absence, injury, HR case management, and employment medical services with four proprietary SaaS platforms for large enterprise workforces.

Ownership category

akta.pro rank

Product category

Employer Health Management Software

NAICS

Ambulatory Health Care Services (621)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA)

Keywords

• Employer telehealth services
• Absence management software
• Workforce injury management
• Return to work programs
• Employment medical assessments

Headquarters

HQ city

North Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Revenue model

1. Software Platform Subscriptions: Organisation-level subscription to AbsenceTrack, IncidentTrack, ERTrack and MedTrack software platforms. Offered on a customisable and scalable basis, implying tiered or enterprise-level subscription pricing.
2. Telehealth Services: 24x7 nurse-led telehealth services (AbsenceAssist, InjuryAssist) delivered via tele-nurses, tele-doctors, tele-physios and tele-psychs, bundled with software platforms as part of integrated absence and injury management programs.
3. Medical Assessment Services: Employment medical programs including pre-employment medicals, periodic/compliance medicals, drug and alcohol testing and specialist services.
4. Training & Consulting: Advisory and consulting services for absence management, injury management and HR case management, sold alongside or independently of software platforms.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Direct Health Solutions provides B2B employer-based telehealth and workforce health management software for tracking employee absences, workplace incidents, early intervention, and employment medical assessments. The company operates a 24x7 telehealth contact centre staffed by registered nurses and clinical specialists to support absence verification and injury triage for employers. It sells modular SaaS platforms (AbsenceTrack, IncidentTrack, ERTrack, MedTrack) alongside accompanying telehealth service lines such as AbsenceAssist and InjuryAssist.

Product overview

Direct Health Solutions (now Sedgwick Health Solutions) operates as a platform-plus-services architecture. The core product portfolio consists of four software platforms—AbsenceTrack, IncidentTrack, ERTrack, and MedTrack—which centralise workforce data for absence management, injury management, HR case management, and employment medical screening respectively. These platforms are underpinned by telehealth services (AbsenceAssist, InjuryAssist) staffed by tele-nurses, tele-doctors, tele-physios, and tele-psychs, providing 24x7 clinical support. A fifth service offering, Tailored Corporate Health Solutions, delivers bespoke nurse-led telehealth programs. All products are designed to scale across different client requirements while maintaining clinical quality and safety.

Differentiator

Problem solved

Functional benefit

Brands

• AbsenceTrack: Industry leading absence management software that allows you to record, monitor and manage employee absenteeism in real-time. Combines powerful dashboards, insight tools, and workflow functionality.
• IncidentTrack
• ERTrack
• MedTrack
• AbsenceAssist
• InjuryAssist

Products and services

• AbsenceTrack

Quantifiable outcome

• 25% reduction in absence costs (benchmark cited)
• +4 more outcomes

Named customers3 records

Segments7 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Regional players

• MedHealth: Australian allied health, occupational rehabilitation and workplace health services provider. Comparable as an Australian workforce-health and injury management services operator with enterprise employer relationships.
• IPN Medical Centres: Australian operator of occupational health and primary care clinics serving employers with injury management and pre-employment medicals. Comparable employment-medical and injury management footprint, primarily via in-person rather than telehealth channels.
• Eucalyptus: Australia-focused digital health platform offering telehealth consultations across multiple verticals. Comparable as an Australian employer- and consumer-facing virtual care operator, though focused on primary care and specialty conditions rather than absence/injury.

Direct peers

• Sonder: Australian-headquartered employee safety, wellbeing and telehealth provider for employers. Highly comparable as an employer-sponsored, Australia-focused telehealth and workforce support platform with hybrid technology-plus-services delivery.
• Sonic HealthPlus: Australian occupational health, injury management and pre-employment medical provider serving large employers. Directly overlaps with DHS's injury management, MedTrack employment medicals and AbsenceAssist nurse triage offerings.
• Medgate: Swiss-founded global teleconsultation and triage operator serving employers, insurers and healthcare systems. Comparable as a 24x7 nurse/doctor-led telehealth platform sold to enterprise clients for non-emergency triage, absence and injury support.
• Cority: Provider of enterprise EHS (environment, health and safety) and occupational health software including incident, injury and case management modules. Comparable to IncidentTrack and ERTrack capabilities within a broader workforce risk platform.

Broad incumbents

• Teladoc Health: Global telehealth incumbent offering virtual primary care, mental health and chronic condition management to employers, insurers and health systems. Overlaps with DHS on employer-sponsored virtual care and triage but operates at vastly greater scale and breadth.
• Amwell: US-listed enterprise telehealth platform powering virtual care for health plans, providers and employers. Comparable as a B2B enterprise virtual-care platform with integrated triage and clinical workflows, but at a much larger scale and broader clinical scope.

Emerging players

• Lyra Health: Employer-sponsored mental health platform with live therapist coaching and tele-psychiatry. Partial overlap with DHS's tele-psych capability within a broader employer health benefits offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/sedgwick-health-solutions

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Direct Health Solutions