Doctorcall
Doctorcall is a UK-based private GP service, founded in 1989, operating 24/7 home visiting doctors across London and the M25 plus telephone/video consultations. It serves individual private patients, corporate clients, hotel guests, university students, and international visitors via memberships, pay-as-you-go, and insurance billing.
- Company typePrivate
- Founded1989
- HeadquartersLondon, United Kingdom
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What Doctorcall does
Doctorcall is the first, largest, and longest-established private 24-hour home visiting doctor service in the United Kingdom, founded in 1989 by Dr Charles Levinson and headquartered at 121 Harley Street, London, with a registered office in Manchester. The company operates a CQC-registered clinical platform delivering private GP consultations through three delivery modes: in-person home/hotel/office visits across all London boroughs within the M25 boundary, remote telephone and video consultations, and same-day or emergency appointments. Operational technology includes live ETA tracking for arriving doctors, real-time telephone interpretation in 240+ languages to serve international patients, a dispensing practice enabling on-site medication supply, and a partner pathology network producing blood test results within approximately 24 hours.
The business model blends usage-based pay-as-you-go consultations with ancillary fees (medications, pathology, courier, referrals, sick notes), recurring private and corporate GP memberships on 12-month minimum terms billed monthly by direct debit, B2B corporate health services (workplace flu vaccinations, employee health checks, on-site company doctors), and direct billing for policyholders of BUPA Global, AXA Global Health, Allianz Care, and Now Health. The service is delivered by UK-accredited GMC-registered GPs covering subspecialties including geriatrics, pediatrics, emergency medicine, cardiology, and sports medicine, with clinical operations led by Dr Nahrin Raza.
Customer acquisition is hybrid: B2C individuals (London residents, tourists, international visitors) book via website or phone; B2B distribution flows through hotel concierge referrals (with embedded Westminster partnerships), insurance network routing, corporate sales ([email protected]), and partnership agreements with universities (Imperial College London) and gig-economy platforms (Uber/TfL driver medicals). A wholly-owned subsidiary, Doctorcall Occupational Health Limited, consolidates corporate occupational health delivery. The firm remains privately held with no disclosed external funding and is bootstrapped over 35 years of continuous operation.
Doctorcall firmographics
Firmographics- Name
- Doctorcall
- Legal name
- Doctorcall Ltd
- Website
- https://doctorcall.co.uk
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Doctorcall is a UK-based private GP service, founded in 1989, operating 24/7 home visiting doctors across London and the M25 plus telephone/video consultations. It serves individual private patients, corporate clients, hotel guests, university students, and international visitors via memberships, pay-as-you-go, and insurance billing.
- Ownership category
- akta.pro rank
Doctorcall industry classification
Industry- Product category
- Private GP Services
- NAICS
- Offices of Physicians (except Mental Health Specialists) (621111), Offices of Physicians (62111)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Home Health Care Services (8082)
- akta.pro primary industry
- Home-Based Primary Care / Medical House Call Practices (HLAFAEAI)
Keywords
Where Doctorcall is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
Doctorcall business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure
Revenue model
- Private GP Home Visits: Pay-as-you-go home visiting doctor service where patients pay per consultation. Additional charges apply for medications, pathology tests, courier services, referrals, and sick notes.
- Membership Subscriptions: Monthly membership subscriptions (12-month minimum term) providing discounted access to home visits, telephone/video consultations, and priority appointments. Annual fees charged monthly via direct debit.
- Corporate Health Services: B2B services including workplace flu vaccinations, flu vouchers, employee health checks, on-site company doctor services, and company doctor memberships for corporate clients.
- Insurance Billing: Direct billing services for patients with private medical insurance from accepted providers including BUPA Global, AXA Global Health, Allianz Care, and Now Health.
- Additional Medical Services: Additional services including blood tests, injections, medical certificates, referrals, and courier services charged on a per-service basis.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Pay-As-You-Go - Individual home visits and consultations |
| Subscription | Monthly | Private GP Membership - Monthly subscription for individuals |
| Subscription | Annual | Company Doctor Membership - Corporate subscription for businesses |
| Other | Pay-as-you-go | Workplace Flu Services - Corporate flu vaccination programs |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels9 records
Doctorcall product offering
Product offeringCore offering
Doctorcall provides a 24/7 private GP home visiting service across London and the M25 area, sending UK-accredited doctors to patients' homes, hotels, or offices typically within 90 minutes. The offering is supplemented by telephone and video consultations, a private individual membership with priority access, a corporate company doctor membership, diagnostic services (private blood tests, health screenings, STI testing), and occupational health services (workplace flu vaccinations, employee health checks, on-site company doctor, and TfL driver medicals).
Product overview
Doctorcall operates as a unified private GP service platform offering a single integrated system of healthcare delivery. The core product is the 24/7 Home Visiting Doctor Service, supported by Telephone & Video Consultation capabilities for remote care. The company offers two membership subscription programs (Private GP Membership and Company Doctor Membership) providing priority access and discounted services. Diagnostic offerings include Private Blood Tests (with Full Blood Count, Cholesterol, and Diabetes tests), Health Screenings, and Private STI Testing. Corporate/Occupational Health services encompass Workplace Flu Vaccination, Employee Health Checks, On-site Company Doctor, and TfL Driver Medical assessments. Additional specialty services include Student Healthcare, Hotel Visiting Service, Same-Day GP, Emergency Doctor, Out of Hours GP, and Pharmacy Finder. The portfolio is unified under the Doctorcall brand with services accessible via phone, online booking, and mobile contact.
Differentiator
Problem solved
Functional benefit
Products and services
- 24/7 Home Visiting Doctor Service Private GP home visiting service available 24 hours a day, 7 days a week, providing medical consultations at patients' homes, hotels, or offices across London and the M25 area, with doctors typically arriving within 90 minutes.
- Telephone and Video Consultation
- Doctorcall Private GP Membership
- Company Doctor Membership
- Private Blood Tests
- Health Screenings London
- Private STI Testing London
- Workplace Flu Vaccination Service
- Flu Vaccination Vouchers
- Employee Health Checks
- On-site Company Doctor
- Emergency Doctor London
- Same-Day GP London
- Out of Hours GP London
- Student Healthcare Services
- Hotel Visiting Service
- TfL Driver Medical with Uber
- Private COVID-19 Vaccine Booster
- Doctor's Letter and Sick Notes
Quantifiable outcome
- 301 verified Google reviews with Excellent rating demonstrating high customer satisfaction
- +3 more outcomes
Companies that use Doctorcall
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles3 records
Doctorcall technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Doctorcall partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- BUPA GlobalcoreBUPA Global is an international health insurance provider. Doctorcall accepts BUPA Global insurance for direct billing of private GP consultations and home visits, allowing policyholders to access services with seamless insurance coverage.
- AXA Global HealthcoreAXA Global Health is an international private health insurance provider. Doctorcall accepts AXA Global Health insurance policies for direct billing of medical services, providing convenient access for insured patients.
- Allianz CarecoreAllianz Care is a global health insurance brand. Doctorcall accepts Allianz Care insurance for direct billing, enabling policyholders to use services with insurance coverage.
- Now HealthcoreNow Health is a private international health insurance provider. Doctorcall accepts Now Health insurance policies for direct billing of consultations and home visits.
- Partner PharmaciescoreNetwork of pharmacy partners including Boots, Star Pharmacy, Dolphins Pharmacy, Victoria Pharmacy, Authentic Pharmacy, and extended-hours pharmacies for dispensing medications and pharmacy supplies when doctors cannot dispense on-site.
- Partner Pathology LaboratoriescorePartnership with pathology laboratories for blood testing and diagnostic services. Samples collected during home visits are sent via rapid courier for processing with results typically within 24 hours.
- Hotel PartnerscorePartnerships with hotels throughout London to provide visiting doctor services to hotel guests. The company provides medical care for guests at their hotel location, with doctors arriving within approximately 90 minutes. Notable partnerships in Westminster area include major hotels such as The Conrad St James, The Corinthia, The Royal Horseguards Hotel, and many others.
- Private GPs and Healthcare ProvidersminorPartnerships with other private GPs and healthcare providers for out-of-hours coverage, enabling Doctorcall to provide 24/7 medical cover in London for the private medical sector.
- Assistance and Insurance CompaniescorePartnerships with international assistance companies worldwide that arrange medical care for their clients. Doctorcall provides efficient and reliable service with timely and accurate reporting for large numbers of patients at short notice.
- Uber / TfLminorPartnership for TfL (Transport for London) driver medical examinations required for Uber drivers to obtain or renew their Private Hire Vehicle licence.
- Imperial College LondonminorPartnership with Imperial College London to provide healthcare services for students, including 24/7 GP visits to halls of residence and medical consultations.
Scale indicators9 records
Recent moves6 records
Expansion highlights7 records
Doctorcall competitors and assessment
Company assessmentBroad incumbents
- Bupa Health Clinics: Large UK private healthcare operator with health clinics, insurance, and corporate wellness offerings. Overlaps with Doctorcall on corporate health and insurance-billed primary care but at much broader scale and portfolio.
- HCA Healthcare UK: Major UK private hospital and outpatient operator. Doctorcall refers patients into HCA's specialist network; comparable as a broader incumbent in the same private primary-to-secondary care value chain.
- Nuffield Health: UK not-for-profit private healthcare group running hospitals, fitness clubs, and employee wellbeing programmes. Comparable to Doctorcall on the corporate wellness and employee health check side of the portfolio.
Direct peers
- London Doctors Clinic: Private GP provider in London offering same-day appointments, walk-in services, and corporate health cover. Overlaps with Doctorcall on the same-day, private-pay, corporate-channel proposition.
- Doctor Care Anywhere: UK telehealth GP platform offering video and telephone consultations, often integrated with private medical insurers. Comparable to Doctorcall's virtual care arm and shared insurance billing partners (BUPA, AXA).
- DocTap: London-based private GP service providing same-day in-clinic and home visit appointments at transparent fixed prices. Competes head-to-head with Doctorcall for price-sensitive private patients in central London.
- Concierge Medical Practice: UK private GP service offering home visits and out-of-hours care with membership options. Directly comparable to Doctorcall in service model, target customer (private patients and corporates), and geographic focus on London and the South East.
- The Private GP Group: UK private GP provider delivering home visits and in-clinic consultations across multiple regions. Closely aligned with Doctorcall on private-pay, in-home, multi-region GP service offering.
- Livi: European telehealth GP service operating in the UK, providing video consultations via NHS and private channels. Competes for the same remote-consultation demand that supplements Doctorcall's house-call core.
Emerging players
- Doctor Now: Smaller UK private GP service focused on same-day and home visits. Comparable to Doctorcall's core house-call proposition, though with a smaller footprint and lower brand awareness.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Doctorcall social profiles
Digital presenceDoctorcall compliance and trust
Trust signalCompliance2 records
Doctorcall financial estimates
Financial estimateRevenue estimate
Valuation estimate
Doctorcall leadership team
Management profileNumber of profiles
Profiles2 records
Doctorcall subsidiaries and ownership
Company hierarchySubsidiaries1 record
Doctorcall funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Doctorcall M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Doctorcall
What does Doctorcall do?
Doctorcall provides a 24/7 private GP home visiting service across London and the M25 area, sending UK-accredited doctors to patients' homes, hotels, or offices typically within 90 minutes. The offering is supplemented by telephone and video consultations, a private individual membership with priority access, a corporate company doctor membership, diagnostic services (private blood tests, health screenings, STI testing), and occupational health services (workplace flu vaccinations, employee health checks, on-site company doctor, and TfL driver medicals).
Is Doctorcall a public or private company?
Doctorcall is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Doctorcall founded?
Doctorcall was founded in 1989. It employs 101 to 250 people.
Where is Doctorcall based?
Doctorcall is headquartered in London, United Kingdom, in the Europe region.
How does Doctorcall make money?
Five revenue lines are on record. Private GP Home Visits are the primary driver. The others are membership Subscriptions, corporate Health Services, insurance Billing and additional Medical Services.
Who are Doctorcall's main competitors?
Broad incumbents on record are Bupa Health Clinics, HCA Healthcare UK and Nuffield Health. Direct peers are London Doctors Clinic, Doctor Care Anywhere, DocTap, Concierge Medical Practice, The Private GP Group and Livi. Doctor Now is listed as an emerging player.
Does Doctorcall have an API?
No public API is recorded for Doctorcall.
What industry is Doctorcall in?
Doctorcall's product category is Private GP Services. Its primary akta.pro industry code is HLAFAEAI, Home-Based Primary Care / Medical House Call Practices. Its NAICS code is 621111 and its SIC code is 8011.