Visaya Knowledge Process Outsourcing Corporation

Name

Visaya Knowledge Process Outsourcing Corporation

Legal name

Visaya Knowledge Process Outsourcing Corporation

Website

https://visayakpo.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Makati

HQ country

Philippines

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Contact Center Services Revenue: Revenue generated from providing omnichannel customer experience solutions, technical support, back office support, and debt collection services to enterprise clients across multiple industries
2. Health Information Management Services Revenue: Healthcare-specific BPO services including chronic care management, revenue cycle management, transitional care management, medical records retrieval, and telehealth services
3. Finance and Accounting BPO Revenue: Financial process outsourcing services covering general ledger, accounts payable/receivable, procurement, and order fulfillment

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

VISAYA KPO is a Philippines-based business process outsourcing firm that delivers three core outsourced service lines to global enterprise clients: Contact Center Services (omnichannel CX, technical support, back-office support, debt collection, and customer experience management), Health Information Management Services (chronic care management, revenue cycle management, medical records retrieval, transitional care services, and telehealth support), and Finance and Accounting Services (general ledger maintenance, accounts payable and receivable, sourcing and procurement, and order fulfillment). Operations run from multiple Philippine delivery sites with 1,900+ seats providing 24/7 coverage.

Product overview

Visaya KPO is a Filipino BPO (Business Process Outsourcing) firm founded in 2007 offering a comprehensive portfolio of outsourced business services. The company's offerings are organized into three main service lines: Contact Center Services (including Omnichannel CX Solutions, Technical Support, Back Office Support, Debt Collection, and Customer Experience Services), Health Information Management Services (including Chronic Care Management, Revenue Cycle Management, Medical Records Retrieval, Transitional Care Services, and Telehealth), and Finance and Accounting Services (including General Ledger Maintenance, Accounts Payable, Accounts Receivable, Sourcing and Procurement, and Order Fulfillment). The company serves multiple industries including Healthcare, Education, Banking and Finance, Communications/Media/Technology, Travel, eCommerce, Energy & Utilities, Insurance, and Mortgage sectors, combining global best practices with local insights while maintaining a 'malasakit' (care/compassion) cultural approach.

Differentiator

Problem solved

Functional benefit

Products and services

• Omnichannel CX Solutions Multi-channel customer experience service enabling businesses to engage end-customers across phone, email, chat, and social media platforms through a 24/7 delivery model.
• Technical Support Services Outsourced technical assistance and troubleshooting support that helps enterprise clients resolve customer technical issues and maintain product functionality.
• Back Office Outsourcing Services Administrative and operational outsourcing covering data entry, document processing, and operational support to improve business efficiency for enterprise clients.
• Debt Collection Solutions Professional outsourced debt collection services that help businesses recover outstanding payments while preserving customer relationships.
• Customer Experience (CX) Services Comprehensive outsourced customer experience management centered on empathy-driven interactions to exceed customer expectations and build lasting client relationships.
• Chronic Care Management Outsourced ongoing support for patients with two or more chronic conditions, managing care remotely via phone, email, or patient portals to prevent complications and reduce hospital stays.
• Revenue Cycle Management Outsourced management of healthcare financial processes including billing, claims processing, and reimbursement to optimize revenue flow for healthcare providers.
• Medical Records Retrieval Secure outsourced retrieval, management, and organization of patient medical records for healthcare organizations.
• Transitional Care Services Outsourced management of patient care transitions between healthcare settings to ensure continuity of care and prevent readmissions.
• Telehealth Support Services Outsourced telehealth operations including virtual consultations, remote patient monitoring, and health education support to improve care accessibility.
• General Ledger Maintenance Outsourced general ledger accounting services including journal entries, reconciliations, and financial reporting to maintain accurate financial records.
• Accounts Payable Services Outsourced vendor payment management and processing of accounts payable to ensure timely and accurate outgoing financial transactions.
• Accounts Receivable Services Outsourced management of incoming payments and receivable accounts to optimize cash flow and maintain customer payment relationships.
• Sourcing and Procurement Services Outsourced procurement process management including supplier identification, negotiation, and purchasing to optimize supply chain operations.
• Order Fulfillment Services Outsourced end-to-end order processing workflow from order receipt through delivery, ensuring efficient and accurate order fulfillment.

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered industry and government.

• CCAP (Contact Center Association of the Philippines)industryOthersVISAYA KPO is a member of CCAP, the industry association representing contact center and BPO companies in the Philippines. Membership provides industry networking, best practice sharing, and representation in the Philippine BPO ecosystem.
• HIMAP (Healthcare Information Management Association of the Philippines)industryOthersVISAYA KPO maintains membership in HIMAP, positioning the company within the healthcare information management industry in the Philippines. This association supports healthcare BPO industry standards and networking.
• IBPAP (IT and Business Process Association of the Philippines)industryOthersVISAYA KPO holds membership in IBPAP, the umbrella organization for the IT-BPM industry in the Philippines. IBPAP promotes the country as a global services destination and advocates for industry interests.
• PEZA (Philippine Economic Zone Authority)governmentOthersVISAYA KPO operates with PEZA accreditation, which provides incentives for IT-BPM companies operating within designated economic zones in the Philippines. This government partnership enables competitive operations.
• HIMS (Healthcare Information Management Systems)industryOthersVISAYA KPO participates in HIMS events and conferences, including sponsoring HIMSCON 2025 where the company named its first 'Hymns of HIMS Champion'. Active involvement in healthcare IT standards and education.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• TaskUs: Philippines- and US-based BPO with contact center, content moderation, and healthcare/fintech back office offerings. Most directly comparable to Visaya given shared Philippine delivery footprint and mid-market enterprise GTM.
• Concentrix: Global BPO with a large Philippines delivery footprint spanning contact center, CX, and F&A. Closest scaled comparison to Visaya's three service pillars and serves the same enterprise buyer set.
• Foundever: Global CX/BPO (formerly Sitel) with significant Philippines presence, offering contact center, back office, and CX consulting. Comparable service mix and similar mid-market to enterprise client focus as Visaya.
• TTEC: Global CX BPO with Philippines and Asia-Pacific delivery; offers omnichannel customer care, tech support, and back office. Similar service breadth to Visaya and competes for the same mid-market enterprise accounts.
• IBEX Limited: Publicly listed BPO with Philippines-based contact center operations focused on CX, digital, and back-office work for mid-market and enterprise clients. Strongest Philippines-headquartered head-to-head comparable.
• WNS Holdings: India-based global BPO with particularly strong Finance & Accounting (F&A) and healthcare/insurance process outsourcing verticals. Closest peer for Visaya's F&A and HIM lines and competes in the same offshore process outsourcing market.
• Genpact: Global process outsourcing firm with leading F&A BPO, healthcare revenue cycle, and digital operations practices. Highly comparable to Visaya's F&A and HIM offerings from a buyer perspective, though at considerably larger scale.
• StarTek: Global omnichannel CX BPO with strong Philippines and South Africa delivery presence, focused on voice, digital, and back-office customer management. Mirrors Visaya's primary contact center GTM.

Broad incumbents

• Teleperformance: World's largest omnichannel contact center BPO with major Philippines operations. Overlaps with Visaya on enterprise contact center, multilingual CX, and back-office services, but at vastly greater scale.
• Accenture Operations: Accenture's Operations & Managed Services practice competes broadly across contact center BPO, F&A, and healthcare process operations. Overlaps with Visaya's offerings as part of a much wider digital transformation portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/vkpo_official
• Facebookfacebook.com/VISAYAKPO
• LinkedInlinkedin.com/company/visayakpo
• Instagraminstagram.com/visayacareers

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Visaya Knowledge Process Outsourcing Corporation