United Services
United Services is a private, non-profit Certified Community Behavioral Health Clinic founded in 1964, operating 12 locations across 21 towns in Northeastern Connecticut with approximately 250 professionals delivering over 30 integrated mental health, addiction recovery, primary care, domestic violence, family, and senior services programs.
- Company typePrivate
- Founded1964
- HeadquartersDayville, United States
- Headcount251–500
- GTM typeB2C
- OfferingServices
What United Services does
United Services, Inc. is a private, non-profit Certified Community Behavioral Health Clinic founded in 1964 and headquartered in Dayville, Connecticut. It operates 12 locations across 21 towns in Northeastern Connecticut with approximately 250 professionals delivering over 30 programs under a single integrated administration. The organization is the sole provider of domestic violence shelter and advocacy services in the region, holds Joint Commission accreditation (Gold Seal), and is the only designated CCBHC in its service area.
Core service lines span mental health care (Crisis Response, Child Guidance Clinic, Young Adult Services, Adult Mental Health outpatient, and Mental Health Supportive Services including supportive housing, case management, and behavioral health home models); addiction recovery (outpatient program plus Medication Assisted Treatment for opioid, alcohol, and tobacco use); integrated primary care; the Domestic Violence Program (24/7 hotline, emergency shelter, advocacy, school- and community-based outreach); family services (Triple P parenting, Parent Education, Kinship Care, Reunification); senior services (outreach, Healthy IDEAS depression awareness); and business and community services (Employee Assistance Program, Mental Health First Aid, QPR suicide prevention training, Youth Service Bureau). The Windham Regional Health and Wellness Center, a 28,000-square-foot facility opened in June 2019, serves as the integrated-care hub, co-locating behavioral health, primary care, and an on-site Genoa Pharmacy.
Revenue mechanics are diversified across government contracts (CT Department of Mental Health and Addiction Services, CT Department of Children and Families, CT Department of Social Services, and the CT Judicial Branch Court Support Services Division), commercial and Medicaid insurance reimbursements (HUSKY, Healthy Start), a sliding fee scale for uninsured and underinsured clients, donations, and event-based fundraising (Irish Night, Particle Accelerator music festival). Distribution is direct: clients are served at physical locations through referrals from state agencies, hospitals, courts, behavioral health clinics, therapists, and self-referrals, with a sales-led GTM motion targeting the rural 'Quiet Corner' catchment. There is no proprietary technology platform; service delivery is staff-led using evidence-based modalities (TF-CBT, MATCH-ADTC, DBT, CBT, Seeking Safety, Motivational Interviewing).
United Services firmographics
Firmographics- Name
- United Services
- Legal name
- United Services, Inc.
- Website
- https://unitedservicesct.org
- Company type
- Private
- Founded year
- 1964
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- United Services is a private, non-profit Certified Community Behavioral Health Clinic founded in 1964, operating 12 locations across 21 towns in Northeastern Connecticut with approximately 250 professionals delivering over 30 integrated mental health, addiction recovery, primary care, domestic violence, family, and senior services programs.
- Ownership category
- akta.pro rank
United Services industry classification
Industry- Product category
- Community Behavioral Health Services
- NAICS
- Outpatient Mental Health and Substance Abuse Centers (621420), Services for the Elderly and Persons with Disabilities (624120), Child and Youth Services (62411)
- SIC
- Services-Social Services (8300), Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)
- akta.pro primary industry
- Integrated Primary Care in Behavioral Health Settings (HLAFAGAM)
- akta.pro secondary industries
- Behavioral Health for Children & Adolescents (Youth Services) (HLAFACAL), Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO), Mental Health Counseling & Psychotherapy Services (EDALAFAB), Local Public Health & Human Services Administration (BPAIACAK)
Keywords
Where United Services is headquartered
LocationHeadquarters
- HQ city
- Dayville
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
United Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Government Funding: Partial funding from CT Department of Mental Health and Addiction Services (DMHAS), CT Department of Children and Families (DCF), CT Judicial Branch Court Support Services Division, and Connecticut Department of Social Services
- Insurance Reimbursements: Accepts most insurance plans; staff obtains health insurance authorization and reauthorizations. Staff assistance available for Medicaid, HUSKY, or Healthy Start applications.
- Donations and Fundraising: Annual appeals, major gifts, planned giving, corporate donations through Neighborhood Assistance Act, community donations, and event-based fundraising including Irish Night and Particle Accelerator music festival.
- Sliding Fee Scale Program: Sliding fee scale available for people without insurance or whose income is insufficient to pay outstanding balances. No charge for certain services like CT Breast and Cervical Cancer Early Detection Program.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Monthly | Sliding Fee Scale based on income |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
United Services product offering
Product offeringCore offering
United Services provides integrated behavioral health and social services across more than 30 programs at 12 locations in Northeastern Connecticut. Its core offerings include outpatient mental health treatment for children, adolescents, and adults (including 24/7 crisis response), addiction recovery services with medication-assisted treatment, integrated primary care, domestic violence victim services including emergency shelter, family support programs (parenting education, kinship care, court-ordered parent education), senior outreach and case management, and business and community services such as Employee Assistance Programs and Mental Health First Aid training.
Product overview
United Services is a Certified Community Behavioral Health Clinic providing over 30 different programs under one integrated administration. The organization operates as a single unified service offering with multiple interconnected programs including Mental Health Services (with sub-programs: Crisis Response Services, Child Guidance Clinic, Young Adult Services, Adult Mental Health Services, and Supportive Services), Addiction Recovery Services (Addiction Recovery Program and Medication Assisted Treatment), Primary Care, Domestic Violence Program (Victim Services, Community Outreach & Education, Resources), Family Services (Parenting Support Services, Parent Education Program, Kinship Care, Reunification & Therapeutic Family Time), Senior Services (Senior Outreach & Engagement, Healthy IDEAS), and Business & Community Services (Employee Assistance Program, QPR Suicide Prevention Training, Youth Service Bureau, substance prevention coalitions). The Windham Regional Health and Wellness Center serves as the primary facility hub for these integrated services.
Differentiator
Problem solved
Functional benefit
Products and services
- Mental Health Services Comprehensive mental health care for children, teens, and adults, including 24/7 emergency assistance for those in crisis. Encompasses Crisis Response Services, Child Guidance Clinic, Young Adult Services, Adult Mental Health Services (CBT, DBT, Seeking Safety), and Supportive Services (Case Management, Supportive Housing, Social Rehabilitation, Employment Services, Behavioral Health Home, InSHAPE fitness, ABI Services, Mental Health Waiver).
- Addiction Recovery Services Whole-person addiction recovery program offering physical, social, emotional, and spiritual healing from addictions including alcohol, drugs, gambling, and codependency. Includes the Addiction Recovery Program (individual and group treatment, relapse prevention, recovery education) and Medication Assisted Treatment (MAT) with Buprenorphine/Naloxone (Suboxone), Sublocade injections, Naltrexone (Vivitrol), and tobacco cessation medications.
- Primary Care Integrated primary care providing comprehensive medical care including assessment, diagnosis and treatment of illness, physical examinations, women's health care and GYN, chronic disease management, specialty referrals, immunizations, and on-site testing. Co-located with behavioral health services at the Windham Regional Health and Wellness Center.
- Domestic Violence Program Comprehensive services for domestic violence victims in Northeastern Connecticut, including a 24/7 hotline, emergency shelter, advocacy, counseling, community outreach and education, support groups, and CTSafeConnect court-based advocacy. The only domestic violence shelters and services in Northeastern Connecticut.
- Family Services Programs for families with infants through teens including Parenting Support Services (Triple P for ages 3-12 and 13-17, Circle of Security for ages birth-3), Parent Education Program (six-hour court-ordered classes in English and Spanish), Kinship Care Social Group for extended family caregivers, and Reunification and Therapeutic Family Time services.
- Senior Services Programs to help seniors maintain independence and address the challenges of growing older, including Senior Outreach and Engagement, Healthy IDEAS (depression awareness program), and case management services for at-risk older adults age 55+ seeking to remain in the community with dignity.
- Business and Community Services Programs including Employee Assistance Program (EAP) for businesses, Mental Health First Aid training, QPR Suicide Prevention Training, Youth Service Bureau, Killingly Youth Substance Prevention Coalition, and the Partnerships for Success substance prevention program. Delivered to employers, community organizations, schools, and local government agencies.
Quantifiable outcome
- Over 250% increase in outpatient behavioral health services volume since 2007
- +1 more outcomes
Companies that use United Services
Customer profileNamed customers3 records
Segments7 records
Ideal customer profiles2 records
United Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
United Services partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Connie (Connecticut Health Information Exchange)coreConnie, Connecticut's state-designated Health Information Exchange, partnered with United Services for an ASTP/ONC Behavioral Health Interoperability Pilot Grant. The pilot implements an electronic consent management solution for substance use disorder treatment data, testing USCDI+ Behavioral Health data exchange to improve care coordination between behavioral health and primary care providers.
- Community Health ResourcescorePartner in the USCDI+ Behavioral Health data exchange pilot program with Connie and United Services, focused on improving care coordination between behavioral health and primary care providers in Connecticut.
- Connecticut Coalition Against Domestic Violence (CCADV)coreCCADV is the state's leading voice for domestic violence victims and member organization of 18 domestic violence service agencies. United Services Domestic Violence Program operates under CCADV's auspices, providing Enhanced Child Advocacy Programs under the Violence Against Women Act.
- Genoa PharmacyminorPharmacy located within the Windham Regional Health and Wellness Center, allowing individuals with limited transportation to receive medications at the time of their appointments.
- Jewett City Savings BankminorCommunity room at Windham Regional Health and Wellness Center named after Jewett City Savings Bank, offering space for trainings or meetings for community organizations.
Scale indicators8 records
Recent moves7 records
Expansion highlights5 records
United Services competitors and assessment
Company assessmentDirect peers
- Wheeler Clinic: Connecticut-based non-profit CCBHC offering integrated behavioral health, primary care, and family services across multiple locations. Wheeler operates an almost identical community behavioral health + primary care model in adjacent regions of Connecticut, making it the closest direct peer.
- Wellmore Behavioral Health: Connecticut non-profit behavioral health agency providing outpatient mental health, addiction recovery, and family services. Operates a comparable program portfolio (children, adults, family services) and competes for similar state funding streams in CT.
- Community Health Resources (CHR): Connecticut CCBHC and behavioral health provider that is both a USCDI+ pilot partner and a direct peer. CHR operates an integrated behavioral health and primary care model with comparable program scope across CT.
- Sound Community Services: Connecticut-based CCBHC providing outpatient mental health, addiction recovery, and supportive housing. Operates a similar integrated community behavioral health model with comparable state contracting structure.
- United Community and Family Services (UCFS): Connecticut non-profit Federally Qualified Health Center offering integrated behavioral health, primary care, and family services in Eastern CT. Directly comparable in scope, payer mix, and integrated delivery model.
Broad incumbents
- Rushford (Hartford HealthCare): Connecticut-based behavioral health provider affiliated with Hartford HealthCare system, offering mental health and addiction services at scale across CT. Competes for similar patients and state contracts, with broader geographic reach and system-level resources.
- Natchaug Hospital (Hartford HealthCare): Connecticut psychiatric hospital within Hartford HealthCare offering inpatient and outpatient behavioral health. Competes for shared patient populations in Eastern CT and offers a broader continuum of care including inpatient services that United Services does not provide.
- Centerstone: National non-profit CCBHC operating across multiple states, providing mental health, addiction, and integrated care services. Offers a comparable community behavioral health model at materially larger scale, useful as an aspirational scale benchmark.
Others
- Connecticut Mental Health Affiliates (CMHA): Connecticut industry/trade association representing CCBHCs and community behavioral health providers. Not a direct competitor but an ecosystem participant that influences state policy, funding advocacy, and peer benchmarking for organizations like United Services.
Regional players
- Behavioral Health Network (BHN): Massachusetts-based non-profit behavioral health provider offering integrated mental health, addiction, and recovery services. Operates a comparable CCBHC-equivalent model in a neighboring New England state with similar scope and funding structure.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
United Services social profiles
Digital presenceUnited Services compliance and trust
Trust signalCompliance1 record
United Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
United Services leadership team
Management profileNumber of profiles
Profiles10 records
United Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
United Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about United Services
What does United Services do?
United Services provides integrated behavioral health and social services across more than 30 programs at 12 locations in Northeastern Connecticut. Its core offerings include outpatient mental health treatment for children, adolescents, and adults (including 24/7 crisis response), addiction recovery services with medication-assisted treatment, integrated primary care, domestic violence victim services including emergency shelter, family support programs (parenting education, kinship care, court-ordered parent education), senior outreach and case management, and business and community services such as Employee Assistance Programs and Mental Health First Aid training.
Is United Services a public or private company?
United Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was United Services founded?
United Services was founded in 1964. It employs 251 to 500 people.
Where is United Services based?
United Services is headquartered in Dayville, United States, in the North America region.
How does United Services make money?
Four revenue lines are on record. Government Funding is the primary driver. The others are insurance Reimbursements, donations and Fundraising and sliding Fee Scale Program.
Who are United Services's main competitors?
Direct peers on record are Wheeler Clinic, Wellmore Behavioral Health, Community Health Resources (CHR), Sound Community Services and United Community and Family Services (UCFS). Broad incumbents are Rushford (Hartford HealthCare), Natchaug Hospital (Hartford HealthCare) and Centerstone. Connecticut Mental Health Affiliates (CMHA) is listed as an others. Behavioral Health Network (BHN) is listed as a regional player.
Does United Services have an API?
No public API is recorded for United Services.
What industry is United Services in?
United Services's product category is Community Behavioral Health Services. Its primary akta.pro industry code is HLAFAGAM, Integrated Primary Care in Behavioral Health Settings, with a secondary code of HLAFACAL, Behavioral Health for Children & Adolescents (Youth Services). Its NAICS code is 621420 and its SIC code is 8300.