OMNINGAGE
Omningage is a UK-based, AWS-exclusive professional services firm (11–50 employees, founded 2017) that delivers customer experience and AI solutions built on Amazon Connect, targeting enterprise contact-centre clients and expanding into North America via a partnership with Cresyn.
- Company typePrivate
- Founded2017
- HeadquartersBlackpool, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What OMNINGAGE does
Omningage is a UK-based, privately-held company founded in 2017 that positions itself as an AWS-exclusive customer experience and AI specialist focused on Amazon Connect. The company operates with a headcount of 11–50 employees from its base in Blackpool, United Kingdom, and targets enterprise organizations seeking to implement or optimize Amazon Connect-based contact centre deployments. Its value proposition centres on deep platform specialization — combining consulting, implementation, and ongoing optimization services for Amazon Connect — rather than multi-cloud or multi-platform delivery.
The company's underlying technology stack is AWS-native, with Amazon Connect as the core platform augmented by AI capabilities intended for customer experience optimization (e.g., conversational AI, agent assistance, CX analytics). No proprietary product names, patents, SDKs, APIs, or distinct software modules are disclosed in available sources; the offering is described in services terms ("CX Solutions for Amazon Connect") rather than as a packaged product suite.
Omningage operates on a professional services revenue model, with pricing that is not publicly disclosed and likely quote-based and enterprise-customized. Go-to-market in the U.S. is executed indirectly through Cresyn, a specialized U.S. market expansion firm founded by Brian Shore and Kevin Parrett, which leverages a network of 350+ partners to drive North American revenue. No named customers, funding rounds, headcount trends, or management team details are available, limiting visibility into the company's commercial traction.
OMNINGAGE firmographics
Firmographics- Name
- OMNINGAGE
- Legal name
- Omningage
- Website
- https://omningage.cloud
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Omningage is a UK-based, AWS-exclusive professional services firm (11–50 employees, founded 2017) that delivers customer experience and AI solutions built on Amazon Connect, targeting enterprise contact-centre clients and expanding into North America via a partnership with Cresyn.
- Ownership category
- akta.pro rank
OMNINGAGE industry classification
Industry- Product category
- Cloud Contact Center Services
- NAICS
- Information (51)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Enterprise Application UX, Portals & Low-Code Extensions (BPAEAGAM)
Keywords
Where OMNINGAGE is headquartered
LocationHeadquarters
- HQ city
- Blackpool
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
OMNINGAGE business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- CX/AI Services for Amazon Connect: Omningage generates revenue through professional services and solutions delivery for Amazon Connect implementations. As a specialized AWS-exclusive CX and AI specialist, the company likely operates on a services-based model combining consulting, implementation, and ongoing optimization services for enterprise customers.
Go-to-market motion1 record
Distribution channels1 record
OMNINGAGE product offering
Product offeringCore offering
Omningage is an AWS-exclusive customer experience and AI specialist that delivers professional services and solutions built on Amazon Connect. The company helps enterprise organizations implement, optimize, and augment their contact center operations through consulting, implementation, and ongoing AI-driven customer experience optimization on AWS infrastructure.
Product overview
Omningage is a UK-based AWS-exclusive customer experience and AI specialist focused on Amazon Connect. The company offers customer experience solutions built exclusively on AWS infrastructure leveraging Amazon Connect as its primary platform, though specific named products or modules are not detailed in the available source material.
Differentiator
Problem solved
Functional benefit
Products and services
- Amazon Connect CX Solutions
Companies that use OMNINGAGE
Customer profileSegments1 record
Ideal customer profiles1 record
OMNINGAGE technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
OMNINGAGE partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- CresyncoreCresyn is Omningage's first strategic partner for U.S. market expansion. Founded by industry veterans Brian Shore and Kevin Parrett, Cresyn is a specialized U.S. market expansion and go-to-market execution company. Cresyn leverages an established network of over 350 partners and decades of experience to help technology providers accelerate growth in the U.S. market. For Omningage, Cresyn leads U.S. go-to-market strategy and revenue acceleration across North America.
Scale indicators1 record
Recent moves2 records
Expansion highlights3 records
OMNINGAGE competitors and assessment
Company assessmentDirect peers
- VoiceFoundry: VoiceFoundry is an Amazon Connect-focused consulting and managed services specialist that implements and optimizes cloud contact center solutions on AWS. It directly competes with Omningage for the same Amazon Connect professional services deals.
- Modality Systems: Modality Systems is a specialist consultancy focused on Amazon Connect and Microsoft Teams contact center deployments. It competes head-to-head with Omningage in the niche of AWS-exclusive CX implementation services.
- CloudHesive: CloudHesive is an AWS Premier Tier Services Partner with a strong contact center practice around Amazon Connect and Genesys Cloud. It serves the same enterprise buyer with overlapping AWS-native CX implementation capabilities.
- XConnect Global: XConnect Global is a consulting firm specialized in Amazon Connect implementations and cloud contact center modernization. It targets the same enterprise Amazon Connect buyer with similar professional services.
Emerging players
- InGen Dynamics: InGen Dynamics is an AWS partner focused on cloud contact center and CX solutions using Amazon Connect. As a smaller specialist it overlaps with Omningage in target customers and service offering.
Broad incumbents
- Slalom: Slalom is a large global consulting firm with a substantial AWS and customer experience practice that delivers Amazon Connect transformations. It competes for the same enterprise deals at much larger scale.
- AWS Professional Services: Amazon's own Professional Services organization directly sells Amazon Connect implementation and migration engagements. It is both Omningage's primary platform vendor and a direct competitor for the same enterprise CX transformation work.
- Perficient: Perficient is a large digital consultancy with an AWS practice and significant contact center/CX delivery capabilities. It competes for enterprise Amazon Connect engagements as part of a broader services portfolio.
- Five9: Five9 is a leading cloud contact center platform vendor. While not a direct services competitor, it shapes the competitive landscape against Amazon Connect and influences the demand for partner-led implementations like Omningage's.
- Genesys: Genesys is a major cloud and on-prem contact center platform vendor. Its ecosystem of implementation partners overlaps with the buyer audience Omningage targets for Amazon Connect migrations away from incumbent platforms.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks6 records
Key highlights5 records
Customer concentration
OMNINGAGE social profiles
Digital presenceOMNINGAGE financial estimates
Financial estimateRevenue estimate
Valuation estimate
OMNINGAGE leadership team
Management profileNumber of profiles
OMNINGAGE funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OMNINGAGE M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OMNINGAGE
What does OMNINGAGE do?
Omningage is an AWS-exclusive customer experience and AI specialist that delivers professional services and solutions built on Amazon Connect. The company helps enterprise organizations implement, optimize, and augment their contact center operations through consulting, implementation, and ongoing AI-driven customer experience optimization on AWS infrastructure.
Is OMNINGAGE a public or private company?
OMNINGAGE is a private company. It is classified as unknown and is currently operating.
When was OMNINGAGE founded?
OMNINGAGE was founded in 2017. It employs 11 to 50 people.
Where is OMNINGAGE based?
OMNINGAGE is headquartered in Blackpool, United Kingdom, in the Europe region.
How does OMNINGAGE make money?
One revenue line is on record: CX/AI Services for Amazon Connect.
Who are OMNINGAGE's main competitors?
Direct peers on record are VoiceFoundry, Modality Systems, CloudHesive and XConnect Global. InGen Dynamics is listed as an emerging player. Broad incumbents are Slalom, AWS Professional Services, Perficient, Five9 and Genesys.
Does OMNINGAGE have an API?
No public API is recorded for OMNINGAGE.
What industry is OMNINGAGE in?
OMNINGAGE's product category is Cloud Contact Center Services. Its primary akta.pro industry code is BPAEAGAM, Enterprise Application UX, Portals & Low-Code Extensions. Its NAICS code is 51 and its SIC code is 7370.