CloudHesive
CloudHesive is an AWS Premier Consulting Partner that delivers cloud migration, managed services, security, and proprietary ConnectPath CX contact-center software to more than 500 enterprise and public-sector clients across the United States and Latin America from offices in Fort Lauderdale, Denver, New York, Santiago, Bogotá, and Buenos Aires.
- Company typePrivate
- Founded2014
- HeadquartersFort Lauderdale, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What CloudHesive does
CloudHesive is a privately held, AWS Premier Consulting Partner founded in 2014 and headquartered in Fort Lauderdale, Florida. The company delivers AWS cloud migration, managed services, security, and application modernization to more than 500 commercial and public-sector clients across the United States and Latin America, with offices in Denver, New York, Santiago, Bogotá, and Buenos Aires. Its core proprietary asset is ConnectPath CX, a Contact Center as a Service platform built on Amazon Connect and integrated with Salesforce, Microsoft Dynamics, Zendesk, Epic, Teneo.ai, and Anthropic Claude models delivered through AWS Bedrock. Acquisitions of Dextr Flex (2022) and Eplexity (2023), backed by growth equity from Strattam Capital, expanded its contact-center IP and customer footprint.
CloudHesive operates a platform-plus-services model. Revenue is generated through three streams: professional services engagements (AWS migrations, cloud-native development, application modernization, DevOps pipelines), recurring managed services (Managed Cloud Services, Managed Amazon Connect, Managed Compliance, Managed AWS Security), and SaaS subscriptions to ConnectPath CX sold direct and via AWS Marketplace. Distribution combines direct enterprise field sales with AWS co-sell motions, channel partnerships, and Marketplace procurement. The company targets seven primary verticals — public sector, healthcare, financial services, education, technology, retail, and hospitality — with documented customers including Lockheed Martin, Sabre, Itaú, City Furniture, AJE, Onapsis, Servicio de Impuestos Internos, and Boulder Medical Center, among others. It holds nine AWS competency and partner designations, including Premier, MSP, Generative AI Services, Lambda, ECS, EKS, Amazon Connect Service Delivery, WAF Delivery, and SMB Services, and has launched an Anthropic AI Consulting Practice to capture implementation margin on enterprise generative AI deployments.
CloudHesive firmographics
Firmographics- Name
- CloudHesive
- Legal name
- CloudHesive
- Website
- https://cloudhesive.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- CloudHesive is an AWS Premier Consulting Partner that delivers cloud migration, managed services, security, and proprietary ConnectPath CX contact-center software to more than 500 enterprise and public-sector clients across the United States and Latin America from offices in Fort Lauderdale, Denver, New York, Santiago, Bogotá, and Buenos Aires.
- Ownership category
- akta.pro rank
CloudHesive industry classification
Industry- Product category
- Cloud Consulting and Managed Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design Services (541512)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Cloud Landing Zone & Architecture (Network, IAM, Governance) (BPAEACAE)
- akta.pro secondary industries
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)
Keywords
Where CloudHesive is headquartered
LocationHeadquarters
- HQ city
- Fort Lauderdale
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
CloudHesive business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Professional Services: CloudHesive generates revenue through cloud consulting services including AWS migrations, cloud-native development, application modernization, and DevOps pipeline deployment. Services are delivered by certified AWS professionals across multiple geographies.
- Managed Services: Ongoing managed services including Managed Cloud Services, Managed Amazon Connect, and Managed Compliance. Provides continuous monitoring, optimization, and support for AWS environments.
- ConnectPath CX Platform: CloudHesive's proprietary CCaaS platform sold as a SaaS subscription, available through AWS Marketplace and direct sales. Delivers AI-powered omnichannel contact center capabilities.
- Security Services: Managed AWS Security services including cloud security, managed compliance, and security managed services. Includes AWS WAF deployment and CMMC compliance services for defense sector clients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Custom enterprise pricing based on service scope and requirements |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
CloudHesive product offering
Product offeringCore offering
CloudHesive is an AWS Premier Consulting Partner that delivers cloud migration, managed cloud services, managed AWS security, and application modernization to enterprise and public-sector customers across the United States and Latin America. Its flagship software product, ConnectPath CX, is a Contact-Center-as-a-Service platform built natively on Amazon Connect, augmented with Teneo.ai-powered conversational AI and Anthropic Claude GenAI capabilities for omnichannel customer experience. The company also resells and deploys AWS services (including AWS Bedrock, Lambda, ECS, EKS, QuickSight, and WAF) and operates authorized reseller relationships with Anthropic and other technology partners.
Product overview
CloudHesive is an AWS Premier Consulting Partner offering a unified cloud solutions portfolio combining consulting services, managed services, and a proprietary software platform. The core product is ConnectPath CX, a CCaaS (Contact Center as a Service) platform built on Amazon Connect with AI-powered omnichannel capabilities. This platform is complemented by professional services including AWS Migrations, Managed Cloud Services, Managed AWS Security, Application Modernization, and specialized AI services (Gen AI Services, Agentic AI, Data Analytics). The product architecture follows a platform-plus-services model where ConnectPath CX serves as the flagship SaaS product, with all consulting and managed services designed to support customers throughout their cloud journey and maximize value from AWS investments.
Differentiator
Problem solved
Functional benefit
Brands
- ConnectPath CX: CloudHesive's flagship Contact Center as a Service (CCaaS) platform powered by Amazon Connect, providing omnichannel customer experiences with AI-driven self-service features.
Products and services
- ConnectPath CX CloudHesive's flagship Contact Center as a Service (CCaaS) platform built natively on Amazon Connect, delivering omnichannel AI-powered customer experiences with agent management, intelligent routing, real-time interaction summaries, AI copilots, workforce optimization, and pre-built integrations with Salesforce, Microsoft Dynamics, Zendesk, and Epic. Sold as a SaaS subscription through AWS Marketplace and direct enterprise sales to mid-market, enterprise, and public-sector customers.
- Managed Amazon Connect Fully managed Amazon Connect deployment service for enterprises and public-sector customers, providing ongoing support, monitoring, optimization, and operational management of contact center infrastructure built on Amazon Connect.
- AWS Migrations End-to-end AWS cloud migration services including AI-powered planning, automated workload assessment, and zero-downtime execution for cloud, data, infrastructure, and VMware migrations. Includes migrations quick start, cloud migration assessment, operational and cost optimization, AWS foundational implementations, and disaster recovery strategies.
- Managed Cloud Services Comprehensive managed services for AWS infrastructure including 24/7 monitoring, optimization, cost management, and operational support for production AWS environments across enterprise and public-sector customers.
- Managed AWS Security Cloud cybersecurity services including managed compliance, security operations, AWS WAF delivery implementation, and managed security services for regulated industries. Achieved AWS WAF Delivery validation and integrates with Arctic Wolf's security operations platform for 50% reduction in alert volume.
- Application Modernization Cloud-native development, DevOps pipeline deployment, application refactoring and replatforming, Moodle-as-a-Service, and end-to-end modernization services transforming legacy applications to cloud-native architectures on AWS.
- Gen AI Services Generative AI consulting and implementation services including agentic AI deployment, Anthropic Claude model deployment via AWS Bedrock, and AI-powered automation for enterprise contact center modernization, intelligent document processing, and workflow automation.
- Data Analytics and Gen AI Data analytics, machine learning, and generative AI consulting services leveraging Amazon QuickSight for business intelligence, real-time dashboards, and predictive analytics covering customer behavior, sales, inventory, and marketing performance metrics.
- Agentic AI for Contact Centers AI agent services for contact centers that automate customer interactions, enable intelligent routing, and deliver workforce optimization. Powered by Teneo.ai NLU Accuracy Booster with 99% intent recognition, reducing misrouted calls by 90% and automating 100% of Level 1 and 50% of Level 2 inquiries.
- End User Computing Solutions Cloud-native end user computing solutions powered by Amazon WorkSpaces (virtual desktop infrastructure) and Amazon AppStream 2.0 (application streaming) for distributed workforces, secure remote access, and on-demand desktop delivery.
Quantifiable outcome
- 60% reduction in wait times, 40% increase in first-call resolution
- +5 more outcomes
Companies that use CloudHesive
Customer profileNamed customers14 records
Segments7 records
Ideal customer profiles2 records
CloudHesive technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability9 records
Feature4 records
CloudHesive partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered major and core.
- Gryphon AImajorPartnership to deliver secure, scalable compliance solutions for finance and insurance organizations leveraging AWS Cloud. Integrates Gryphon AI's compliance platform with CloudHesive's AWS-native architectures to enhance regulatory compliance and operational efficiency.
- Teneo.aicoreStrategic partnership integrating Teneo.ai's conversational AI capabilities including NLU Accuracy Booster into CloudHesive's ConnectPath CX platform. Delivers 99% intent recognition accuracy, automates 100% of Level 1 and 50% of Level 2 customer inquiries, reduces costs up to 30%, and cuts misrouted calls by 90%.
- EplexitycoreCloudHesive acquired fellow AWS Premier Partner Eplexity to enhance cloud and application modernization capabilities. The combined entity serves over 500 clients across the US and Latin America, expanding CloudHesive's presence in contact center and application optimization markets.
- DextrmajorCloudHesive acquired Dextr Flex contact center cloud product line, integrating comprehensive agent dashboard and contact center functions into its Amazon Connect portfolio. Dextr Flex provides agent management, operations, and reporting capabilities.
- Amazon Web Services (AWS)coreAWS Premier Consulting Partner and MSP Partner with Generative AI Services Competency. CloudHesive resells and deploys AWS services along with proprietary solutions. The partnership includes ConnectPath CX availability on AWS Marketplace and authorized reseller status for Anthropic products.
- AnthropiccoreCloudHesive is an authorized reseller of Anthropic products and launched an Anthropic AI Consulting Practice on AWS. The practice provides enterprise access to Claude AI models via AWS Bedrock for three use cases: Contact Center & CX Modernization, Intelligent Document Processing, and Workflow Automation.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
CloudHesive competitors and assessment
Company assessmentDirect peers
- Slalom: AWS Premier Tier Services Partner delivering cloud migration, managed services, and analytics consulting. Closely comparable to CloudHesive in business model (professional services + managed services around AWS) but at significantly larger scale and broader industry footprint.
- Onix: AWS Premier Tier Partner focused on cloud migrations, data & analytics, and AI/ML services. Directly comparable to CloudHesive in AWS-centric consulting model, target mid-market/enterprise customers, and emphasis on AI/ML capabilities.
- Reliant Holdings: AWS Premier Tier Partner providing cloud consulting, managed services, and application modernisation. Closely aligned with CloudHesive's services portfolio, including migrations, managed cloud, and AI services for regulated industries.
- Five9: Pure-play CCaaS vendor and direct competitor to ConnectPath CX in the contact-center market. Comparable in product category (cloud contact center) and target customers (enterprise contact center operators), though Five9 is a pure SaaS vendor at materially larger scale.
- 2nd Watch (now part of Trace3): AWS Premier Tier managed cloud services provider offering migration, managed operations, and cloud optimisation. Highly comparable to CloudHesive's managed-services and migration practice, with similar target customer profile.
Broad incumbents
- NICE inContact: Large incumbent CCaaS and customer experience vendor (part of NICE Ltd) competing with ConnectPath CX. Overlapping capabilities in omnichannel contact center, AI-driven routing, and workforce optimisation, but with a much broader product portfolio and global footprint.
- Genesys: Global CCaaS and CX platform incumbent competing directly with ConnectPath CX. Comparable in product category and target enterprise customers, though Genesys operates as a much larger, multi-product platform vendor.
- 8x8: Public CCaaS and UCaaS vendor competing with ConnectPath CX. Comparable in cloud contact center offering and enterprise customer base, with the addition of voice/UC capabilities CloudHesive does not directly provide.
- Deloitte AWS Business Group: Global consulting firm's AWS practice competing for large enterprise cloud transformation mandates. Overlaps with CloudHesive in cloud migration and managed services, though at substantially larger scale and broader capability set.
- Cognizant AWS Business Group: Global IT services firm's AWS practice competing for enterprise cloud migration and managed services deals. Comparable in cloud services portfolio and target enterprise customers, though Cognizant operates at vastly larger scale and global reach.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
CloudHesive social profiles
Digital presenceCloudHesive compliance and trust
Trust signalCompliance10 records
CloudHesive financial estimates
Financial estimateRevenue estimate
Valuation estimate
CloudHesive leadership team
Management profileNumber of profiles
Profiles5 records
CloudHesive subsidiaries and ownership
Company hierarchySubsidiaries2 records
CloudHesive funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CloudHesive M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CloudHesive
What does CloudHesive do?
CloudHesive is an AWS Premier Consulting Partner that delivers cloud migration, managed cloud services, managed AWS security, and application modernization to enterprise and public-sector customers across the United States and Latin America. Its flagship software product, ConnectPath CX, is a Contact-Center-as-a-Service platform built natively on Amazon Connect, augmented with Teneo.ai-powered conversational AI and Anthropic Claude GenAI capabilities for omnichannel customer experience. The company also resells and deploys AWS services (including AWS Bedrock, Lambda, ECS, EKS, QuickSight, and WAF) and operates authorized reseller relationships with Anthropic and other technology partners.
Is CloudHesive a public or private company?
CloudHesive is a private company. It is classified as venture growth investor backed and is currently operating.
When was CloudHesive founded?
CloudHesive was founded in 2014. It employs 101 to 250 people.
Where is CloudHesive based?
CloudHesive is headquartered in Fort Lauderdale, United States, in the North America region.
How does CloudHesive make money?
Four revenue lines are on record. Professional Services are the primary driver. The others are managed Services, connectPath CX Platform and security Services.
Who are CloudHesive's main competitors?
Direct peers on record are Slalom, Onix, Reliant Holdings, Five9 and 2nd Watch (now part of Trace3). Broad incumbents are NICE inContact, Genesys, 8x8, Deloitte AWS Business Group and Cognizant AWS Business Group.
Does CloudHesive have an API?
No public API is recorded for CloudHesive.
What industry is CloudHesive in?
CloudHesive's product category is Cloud Consulting and Managed Services. Its primary akta.pro industry code is BPAEACAE, Cloud Landing Zone & Architecture (Network, IAM, Governance), with a secondary code of HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 54151 and its SIC code is 7373.