What Pacific Heating & Cooling does

Pacific Heating & Cooling is a family-owned residential HVAC and plumbing service contractor founded in 1984 (originally as Pacific Air Systems) and headquartered in Tacoma, Washington. The company serves homeowners across the South Sound region — spanning Pierce, South King, and Thurston counties — through two operational bases (Tacoma HQ and Tumwater). Its offering is organized around four service pillars: Heating (furnaces, heat pumps, ductless mini-splits, hybrid systems), Cooling (central AC, heat pumps, ductless mini-splits), Air Quality (duct cleaning, duct sealing, filtration), and Plumbing (water heaters, leak repair, fixtures, drains, water filtration). NATE-certified, background-checked technicians deliver service via scheduled home visits with 2-hour arrival windows, same-day/next-day availability, and one-day installation promises on most equipment replacements.

The company's revenue model combines one-time transactional service and installation revenue with a recurring subscription layer. HVAC repair is priced via flat-rate diagnostics (e.g., $119 furnace diagnostic, $179-$199 precision tune-ups), and installations generate larger tickets ($1,200-$2,800 tank water heaters; $9,795+ central AC installs) that are facilitated through Wells Fargo and Generations credit union financing partnerships. The Peace of Mind Club membership — covering 12,000+ members — provides the recurring revenue layer through annual seasonal tune-ups, priority scheduling, 24/7 emergency support, and member-only discounts. Bradford White is positioned as the exclusive tank water heater brand, available only through licensed contractors, reinforcing the contractor-only distribution channel.

Customer acquisition is anchored by an exceptionally strong local reputation: 6,000+ five-star Google reviews (4.9 stars across 7,017 reviews), BBB accreditation, HomeAdvisor Screened & Approved and Top Rated badges, and the Best of SoSo 2025 recognition. The go-to-market motion is sales-led and direct-to-consumer: customers schedule via phone ((253) 248-6260) or online booking, with referrals and word-of-mouth reinforced by the Club membership and review base. No AI/ML capabilities, public funding, M&A activity, or third-party investor backing are disclosed; the business operates under continuous founder-family ownership.

Name

Pacific Heating & Cooling

Legal name

Pacific Heating & Cooling

Website

https://pacificheatingcooling.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

51–100 employees

Short description

Pacific Heating & Cooling is a family-owned residential HVAC and plumbing service contractor, founded in 1984 and headquartered in Tacoma, Washington, serving homeowners across the Pierce, South King, and Thurston counties of Western Washington with heating, cooling, air quality, plumbing, and a Peace of Mind Club membership.

Ownership category

akta.pro rank

Product category

Residential HVAC and Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220), Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Refrigeration & Service Industry Machinery (3580), Auto Controls For Regulating Residential & Comml Environments (3822)

akta.pro primary industry

Residential HVAC System Installation (Furnace/AC/Heat Pump) (HSAOAGAA)

akta.pro secondary industries

HVAC System Replacement & Change-Outs (HSAOAGAB), Heat Pump Repair & Maintenance (HSAOAHAD)

Keywords

• Residential HVAC services
• Heating system repair
• Air conditioning installation
• Indoor air quality
• Residential plumbing services

Headquarters

HQ city

Tacoma

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure

Revenue model

1. HVAC Repair Services: One-time service revenue from diagnosing and repairing heating systems (furnaces, heat pumps, ductless mini-splits) and cooling systems (central AC, heat pumps). Priced via flat-rate diagnostic fees (e.g., $119 furnace diagnostic, $199 cooling tune-up) with additional labor and parts charges. Repair revenue is supplemented by a Club membership discount incentive.
2. HVAC Installation & Replacement: One-time revenue from installing and replacing heating and cooling systems (furnaces, heat pumps, central AC, ductless mini-splits). The company offers financing options (Wells Fargo, Generations credit union) and promotional pricing (e.g., $1,500 instant savings on qualifying systems). Installation revenue is a major revenue driver, with 1-day install promises and whole-home analysis preceding quotes.
3. Plumbing Services: Revenue from plumbing repair, fixture installation, water heater services, drain cleaning, pipe repair, repiping, gas line services, and water filtration. Includes both one-time repair visits and installation/replacement projects (e.g., water heater installation ranging $1,200-$2,800).
4. Annual Maintenance / Club Membership (Peace of Mind Club): Recurring subscription revenue from the Peace of Mind Club membership, which provides seasonal tune-ups, priority scheduling, 24/7 emergency support, no after-hours fees, and exclusive discounts on repairs and installations for 12,000+ members.
5. Financing Partnership Revenue Support: The company facilitates financing (Wells Fargo Home Projects credit card, Generations credit union) for customers purchasing installations or replacements, which helps close higher-value transactions. Financing partnerships support larger one-time revenue tickets.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Pacific Heating & Cooling provides residential HVAC, indoor air quality, water heater, and plumbing services for homeowners in the Greater Tacoma and South Sound region. It sells repair, installation, replacement, maintenance, and Peace of Mind Club membership services delivered through licensed and NATE-certified home-service technicians.

Product overview

Pacific Heating & Cooling is a family-owned residential HVAC and plumbing service company serving the Greater Tacoma and South Sound region since 1984. Its offering is organized around four core service pillars: Heating (furnaces, heat pumps, ductless mini-splits, hybrid systems), Cooling (central AC, heat pumps, ductless mini-splits), Air Quality (duct cleaning, duct sealing, air filtration), and Plumbing (water heaters, pipe repair, fixture installation, drain services, water filtration). The company operates primarily as a service-delivery business with NATE-certified technicians, backed by flat-rate pricing, 100% satisfaction guarantees, and a Peace of Mind Club membership program. Financing options are available through Wells Fargo and Generations credit union partnerships.

Differentiator

Problem solved

Functional benefit

Products and services

• Furnace Installation & Replacement
• Heating Repair Services
• Heating Maintenance (Precision Tune-Up)
• Heat Pump Services
• Ductless Mini-Split Services
• Cooling Installation & Replacement
• Cooling Maintenance (Precision Tune-Up)
• Cooling Repair Services
• Air Conditioner Services
• Water Heater Installation & Repair
• Burst & Leaky Pipe Repair
• Plumbing Fixture Installation & Replacement
• Clogged Drain Service
• Water Filtration Installation & Repair
• Toilet, Sink & Faucet Repair
• Repiping Services
• Gas Line Services
• Air Duct Cleaning
• Air Duct Sealing
• Air Filtration
• Peace of Mind Club (Membership)

Quantifiable outcome

• 6,000+ five-star Google reviews and 4.9-star rating as of 2025
• +4 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Bradford Whitepreferred supplierOthersPacific Heating & Cooling exclusively installs Bradford White tank water heaters, described as a professional-grade brand built in the USA and available only through licensed contractors. Bradford White is positioned as offering industry-leading durability, strong warranties, and consistent performance compared to retail big-box alternatives.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Neighborly: Multi-brand home services franchisor (Aire Serv, Mr. Rooter, etc.). Represents the roll-up/PE-backed aggregator that consolidates the fragmented residential HVAC and plumbing market Pacific operates in.
• Ferguson Home Services: HVAC/plumbing distributor with growing residential service and installation arms. Adjacent incumbent leveraging deep equipment-supply relationships to enter the install/service market Pacific serves.
• Roto-Rooter: Large national plumbing and drain service brand with expanding HVAC/water-heater offerings. Much broader geographic footprint and brand reach; competes for the same residential plumbing wallet share Pacific targets.

Direct peers

• Benjamin Franklin Plumbing: Authority Brands national residential plumbing franchise. Comparable on the plumbing side of Pacific's business with similar upfront-pricing, on-time-guarantee, and licensed-trade positioning.
• One Hour Heating & Air Conditioning: Authority Brands residential HVAC franchise emphasizing upfront flat-rate pricing, 2-hour arrival windows, and 24/7 emergency service. Nearly identical value proposition and operating model to Pacific Heating & Cooling.
• Mr. Rooter Plumbing: Neighborly-owned national residential plumbing service franchise. Closest multi-trade comparable given Pacific's significant plumbing revenue stream (water heaters, leak repair, drains, fixtures).
• Aire Serv: Neighborly-owned national franchise network of residential HVAC service providers. Directly comparable business model — NATE-style certified techs, repair/installation/maintenance, membership-style service agreements — and competes for the same homeowner customers in WA markets.

Others

• ServiceTitan: Vertical SaaS platform for residential HVAC, plumbing, and electrical contractors. Not a direct competitor but a key technology enabler/supplier in the space, and a proxy for the digital-first disruptor risk to traditional contractors.

Regional players

• Washington Energy Services: Long-established Seattle/Puget Sound residential HVAC, heat pump, and home-efficiency contractor. Direct regional comparable in the same Pacific Northwest service market with overlapping heat pump and HVAC replacement offerings.
• Robison Heating & Cooling: Family-owned residential HVAC contractor based in the Pacific Northwest serving similar South Sound / Puget Sound communities. Closest geographic competitor with overlapping furnace, heat pump, and AC service lines.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/pacificheatac
• Facebookfacebook.com/PacificHeatAC

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pacific Heating & Cooling