TicketsWest.com
TicketsWest is a regional mobile-first ticketing platform serving Eastern Washington, Northern Idaho, and parts of the Pacific Northwest, operating as a division of Patron Solutions/Paciolan. It sells concert, theater, sports, and event tickets via convenience fees on behalf of venue partners including Spokane Arena, Northern Quest, and Gonzaga athletics.
- Company typePrivate
- Founded1987
- HeadquartersSpokane, United States
- Headcount101–250
- GTM typeB2C
- OfferingDigital Commerce or Content
What TicketsWest.com does
TicketsWest.com is a regional consumer-facing ticketing platform headquartered in Spokane, Washington, that sells event tickets on behalf of venue partners, promoters, teams, and artists across Eastern Washington, Northern Idaho, and selected Pacific Northwest markets. Founded in 1987 and operating with 101-250 employees, the company runs a mobile-first ticketing system built on the Paciolan (evenue.net) technology platform through its parent entity, Patron Solutions, LLC, which is associated with the Learfield family of companies. The platform aggregates event categories including concerts, theater, sports, comedy, family entertainment, and festivals, distributing tickets via its website, phone sales (1-800-403-7523), email marketing, and physical venue box offices.
The core product is a mobile ticketing platform featuring NFC-based 'Tap & Go' contactless entry, Apple Wallet and Google Pay integration, and Apple Account Binding for security and anti-piracy. Supporting modules include digital ticket transfer, gift cards redeemable at partner box offices, and optional FanShield ticket insurance at checkout. TicketsWest serves as the primary ticketing partner for marquee regional venues including Spokane Arena (Numerica Veterans Arena), Northern Quest Resort & Casino, First Interstate Center for the Arts, Spokane Chiefs (WHL), Gonzaga University athletics, USL Spokane (Velocity FC and Zephyr FC), Coeur d'Alene Casino Resort, Montana State University, and Bing Crosby Theater. The company's strategic differentiator is its exclusive or primary status at these venues, which provides a regional distribution moat.
The business model is transaction-fee based: TicketsWest does not set ticket prices, but earns convenience fees, facility fees, parking fees (passed through to venues), and order processing/delivery charges per ticket sold. Revenue is not publicly disclosed and the company is privately held with no venture funding rounds reported. Marketing channels are predominantly email newsletter and website content, with regional segmentation for Eastern Washington/Idaho versus Oregon/Western Washington markets.
TicketsWest.com firmographics
Firmographics- Name
- TicketsWest.com
- Legal name
- Patron Solutions, LLC
- Website
- https://ticketswest.com
- Company type
- Private
- Founded year
- 1987
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- TicketsWest is a regional mobile-first ticketing platform serving Eastern Washington, Northern Idaho, and parts of the Pacific Northwest, operating as a division of Patron Solutions/Paciolan. It sells concert, theater, sports, and event tickets via convenience fees on behalf of venue partners including Spokane Arena, Northern Quest, and Gonzaga athletics.
- Ownership category
- akta.pro rank
TicketsWest.com industry classification
Industry- Product category
- Event Ticketing Platform
- NAICS
- Promoters of Performing Arts, Sports, and Similar Events without Facilities (711320), Convention and Trade Show Organizers (56192)
- SIC
- Services-Amusement & Recreation Services (7900), Services-Miscellaneous Amusement & Recreation (7990)
- akta.pro primary industry
- Ticketing Platforms & Primary Ticketing (MPAIAFAD)
- akta.pro secondary industries
- Live Event Ticketing (Concerts, Festivals, Comedy) (HSACALAA), Ticketing, Registration & Event Technology (Badging, Apps) (BPAFAGAL)
Keywords
Where TicketsWest.com is headquartered
LocationHeadquarters
- HQ city
- Spokane
- HQ country
- United States
- HQ region
- North America
Markets served
TicketsWest.com business model
Business model- GTM type
- B2C
- Offering type
- Digital Commerce or Content
- Cost components
- Technology or R&D, Operations, Personnel, Marketing or Sales, Infrastructure
Revenue model
- Ticket Sales Commission and Convenience Fees: TicketsWest sells tickets on behalf of event providers (venues, promoters, teams, artists) and earns convenience fees per ticket, facility fees, and order processing/delivery charges. The company does not set ticket prices or seating locations.
- Gift Card Sales: Sale of TicketsWest gift cards valid for purchases at select venue box offices or over the phone at 1-800-403-7523.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Standard ticket purchase with fees |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels2 records
TicketsWest.com product offering
Product offeringCore offering
TicketsWest operates a regional online and mobile ticketing platform selling event tickets on behalf of venues, promoters, teams, and artists across Eastern Washington, Northern Idaho, and surrounding regions. The company offers NFC contactless mobile ticketing via Apple Wallet and Google Pay, digital ticket transfer, gift cards, optional ticket insurance, and account management features through its website, phone center, and partner venue box offices.
Product overview
TicketsWest operates as a regional ticketing platform serving Eastern Washington, Northern Idaho, and surrounding areas. The core product is a mobile-first ticketing platform built on the Paciolan (evenue.net) ticketing system. Key integrated products include NFC-enabled contactless ticketing via Apple Wallet and Google Wallet, Apple Account Binding for enhanced security, digital ticket transfer capabilities, gift cards, and optional ticket insurance through FanShield. The platform aggregates events across multiple categories including concerts, sports, theatre/arts, comedy, family/kids, and festivals, distributing tickets through its website, mobile apps, phone centers, and partnered venue box offices. Account management features connect users to multiple venue partners including BroadwaySpokane, Bing Crosby Theater, Coeur d'Alene Casino, Spokane Chiefs, and USL Spokane teams.
Differentiator
Problem solved
Functional benefit
Products and services
- Mobile Ticketing Platform Primary ticketing platform enabling online purchase and mobile delivery of event tickets. Supports ticket sales across multiple event categories including concerts, sports, theatre, comedy, and family events throughout Eastern Washington, Northern Idaho, and surrounding regions.
- NFC Ticketing (Tap & Go) Contactless 'Tap & Go' ticketing technology using Near Field Communication. Tickets are stored in mobile wallets and scanned by holding the device near a reader, eliminating the need for barcodes or printed tickets.
- TicketsWest Gift Cards Prepaid gift cards redeemable for event tickets at select venue box offices or over the phone at 1-800-403-7523. Available in Eastern Washington and Northern Idaho regions.
- FanShield Ticket Insurance Optional insurance product offered at checkout covering various incident scenarios including transportation delays, mechanical breakdown, illness, injury, death of family member, and severe weather conditions.
Companies that use TicketsWest.com
Customer profileSegments2 records
Ideal customer profiles2 records
TicketsWest.com technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature3 records
TicketsWest.com partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- PaciolancoreTicketsWest is a division of Patron Solutions, LLC, doing business as Paciolan. Paciolan is the parent company providing ticketing technology and platform infrastructure. TicketsWest operates under the Paciolan brand and technology stack.
- Northern Quest Resort & CasinocoreMajor venue partner in Airway Heights, WA hosting concerts, comedy shows, and events at BECU Live outdoor venue and Indoor venue. TicketsWest handles ticketing for events at this casino resort.
- Spokane Arena / Numerica Veterans ArenacoreMajor sports and entertainment venue in Spokane, WA. Hosts concerts, comedy shows, and sporting events. TicketsWest provides ticketing services for venue events.
- First Interstate Center for the ArtscoreBroadway theater venue in Spokane hosting touring Broadway productions. TicketsWest handles ticketing for Broadway Spokane series.
- USL Spokane (Spokane Velocity FC & Spokane Zephyr FC)coreProfessional soccer teams playing at ONE Spokane Stadium. TicketsWest handles ticketing for USL soccer matches including season tickets and individual game sales.
- Coeur d'Alene Casino ResortminorCasino resort in Worley, ID hosting concerts and entertainment events. TicketsWest provides ticketing services for Coeur d'Alene Casino events.
- Spokane ChiefscoreWHL junior hockey team playing at Spokane Arena. TicketsWest provides ticketing for Spokane Chiefs home games.
- Bing Crosby TheaterminorHistoric theater venue in Spokane hosting performing arts events. TicketsWest provides ticketing services for Bing Crosby Theater events.
- Montana State UniversityminorUniversity ticketing for athletic events and performing arts in Montana. TicketsWest provides ticketing platform services.
- Gonzaga UniversitycoreUniversity athletics ticketing for men's basketball games including high-profile matchups like Gonzaga vs. LSU. TicketsWest handles ticket sales for GU sports events.
Scale indicators2 records
Recent moves6 records
Expansion highlights4 records
TicketsWest.com competitors and assessment
Company assessmentDirect peers
- Brown Paper Tickets: Independently owned ticketing platform serving theaters, festivals, and small-to-mid venues. Similar customer base and self-serve model for live event ticketing.
- TicketWeb: Primary ticketing platform owned by Ticketmaster/Live Nation targeting independent venues and music promoters. Comparable in focus on mid-market venues and live entertainment.
- Etix: Regional and mid-market primary ticketing platform serving venues, festivals, and performing arts centers across the U.S. Closely comparable in business model and target market to TicketsWest.
- See Tickets: Primary and secondary ticketing platform serving theaters, festivals, and live events across multiple regions. Comparable in technology offering and venue-centric service model.
- Tessitura Network: Ticketing and CRM platform specialized for performing arts venues and cultural organizations. Directly comparable for TicketsWest's Broadway Spokane and theater venue partnerships.
Broad incumbents
- AXS (AEG): Major primary ticketing platform operated by AEG, serving arenas, stadiums, and theaters nationwide. Competes for the same venue partnerships as TicketsWest with broader geographic reach.
- Ticketmaster: Dominant national primary ticketing platform owned by Live Nation, serving the same concerts, sports, and theater verticals across the U.S. Directly competes for venue contracts in markets where TicketsWest operates.
- Eventbrite: Self-service event ticketing and registration platform with broad consumer reach. Overlaps with TicketsWest on consumer event ticketing but skews toward smaller/community events rather than venue-primary ticketing.
Emerging players
- Universe (by Universe/Ticketmaster): Self-service ticketing platform focused on smaller venues and independent event organizers. Adjacent offering competing for the same consumer live-event ticketing demand.
Others
- Paciolan (parent): TicketsWest's parent ticketing platform serving college athletics and performing arts venues nationwide. Provides underlying technology for TicketsWest but also competes indirectly for venue contracts at the national level.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
TicketsWest.com social profiles
Digital presenceTicketsWest.com financial estimates
Financial estimateRevenue estimate
Valuation estimate
TicketsWest.com leadership team
Management profileNumber of profiles
TicketsWest.com funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TicketsWest.com M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TicketsWest.com
What does TicketsWest.com do?
TicketsWest operates a regional online and mobile ticketing platform selling event tickets on behalf of venues, promoters, teams, and artists across Eastern Washington, Northern Idaho, and surrounding regions. The company offers NFC contactless mobile ticketing via Apple Wallet and Google Pay, digital ticket transfer, gift cards, optional ticket insurance, and account management features through its website, phone center, and partner venue box offices.
Is TicketsWest.com a public or private company?
TicketsWest.com is a private company. It is classified as corporate owned and is currently operating.
When was TicketsWest.com founded?
TicketsWest.com was founded in 1987. It employs 101 to 250 people.
Where is TicketsWest.com based?
TicketsWest.com is headquartered in Spokane, United States, in the North America region.
How does TicketsWest.com make money?
Two revenue lines are on record. Ticket Sales Commission and Convenience Fees are the primary driver. The others are gift Card Sales.
Who are TicketsWest.com's main competitors?
Direct peers on record are Brown Paper Tickets, TicketWeb, Etix, See Tickets and Tessitura Network. Broad incumbents are AXS (AEG), Ticketmaster and Eventbrite. Universe (by Universe/Ticketmaster) is listed as an emerging player. Paciolan (parent) is listed as an others.
Does TicketsWest.com have an API?
No public API is recorded for TicketsWest.com.
What industry is TicketsWest.com in?
TicketsWest.com's product category is Event Ticketing Platform. Its primary akta.pro industry code is MPAIAFAD, Ticketing Platforms & Primary Ticketing, with a secondary code of HSACALAA, Live Event Ticketing (Concerts, Festivals, Comedy). Its NAICS code is 711320 and its SIC code is 7900.