What National Commercial Services does

National Commercial Services (NCS), founded in 1991 and incorporated as a standalone entity in 1996, is a privately held U.S. provider of subrogation recovery and commercial debt collection services, headquartered in Van Nuys, California with branch offices in Fort Worth, Atlanta, Appleton, and Detroit. The company sells to insurance carriers (national and regional P&C, captives, TPAs, self-insureds) and B2B commercial enterprises (utilities, retail, construction, property management, trucking/transportation), offering claims handling across auto, property, bodily injury, carrier-to-carrier, agribusiness, unjust enrichment, restitution, and post-judgment categories. NCS is licensed across all 50 states and is bonded and insured, with documented regulatory credentials including NMLS ID 931967 and California Collection Agency License 10386-99.

The company's core product is the proprietary "One Source Recovery Solution," which integrates a Resolution Center, Arbitration Department, In-House Legal Department, National Attorney Network, and Post-Judgment Recovery under a single point of contact. Underlying technology includes proprietary claim management software, a 24/7 secure client web portal, two-way API feeds for enterprise clients (typically provisioned within a few days), electronic Push/Pull placement mechanisms, and Robotic Process Automation (RPA) options for repetitive claim workflows. The platform is supported by SOC 1 Type II, SOC 2 Type II, and PCI-DSS certifications audited annually by Kirkpatrick Price.

Revenue is generated through a contingency-based fee model with no advance or upfront costs across all service lines (subrogation recovery, commercial collections, and legal services). Recovered funds are held in escrow for 20 days to protect against chargebacks before monthly remittance to clients. Distribution is direct B2B sales with dedicated account management, exclusive vendor agreements, and custom integrations into client claim systems of record. The leadership team comprises founder/CEO Zoran Jovanovski and SVP/COO Natalie Mansour, who together contribute 200+ combined years of management experience. Cumulative claims processed exceed $3 billion, and the company reports long-tenured client partnerships (12-20+ years) with documented year-over-year recovery-rate gains.

Name

National Commercial Services

Legal name

National Commercial Services

Website

https://ncssubro.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

101–250 employees

Short description

National Commercial Services is a U.S. provider of subrogation recovery and commercial debt collection services for insurance carriers, TPAs, captives, self-insureds, and B2B enterprises across all 50 states, operating on a contingency-based fee model via its proprietary One Source Recovery Solution platform.

Ownership category

akta.pro rank

Headquarters

HQ city

Van Nuys

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Contingency-Based Subrogation Recovery: NCS charges contingency-based fees on successful recoveries. There are no advance or upfront fees - clients pay only when NCS successfully recovers money. The contingency fee is deducted from the recovered amount, and funds are held in escrow for 20 days before remittance to protect against chargebacks or NSF checks.
2. Contingency-Based Commercial Collections: Same contingency-based model applies to commercial debt collection services, where NCS earns a percentage of amounts successfully recovered from commercial debtors.
3. Legal Services (National Attorney Network): In-house legal department and national attorney network provide litigation support when necessary, with costs covered under the contingency model - no costs incurred until successful recovery.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

National Commercial Services (NCS) provides a proprietary 'One Source Recovery Solution' that delivers contingency-based subrogation recovery and commercial collections services for insurance carriers and commercial enterprises across all 50 states. Services include Resolution Center, Arbitration Department, In-House Legal Department, National Attorney Network, and Post-Judgment Recovery, executed under a single point of contact with no upfront fees.

Product overview

National Commercial Services (NCS) offers the One Source Recovery Solution, a proprietary integrated subrogation and commercial collections recovery platform. The platform unifies Resolution Center, Arbitration Department, In-House Legal Department, National Attorney Network, and Post-Judgment Recovery services under one roof with a single point of contact across all 50 states. NCS handles a comprehensive range of claim types including subrogation (auto, property, bodily injury, construction, product defects, agribusiness), commercial collections, carrier-to-carrier disputes, and specialty areas such as unjust enrichment, restitution, and post-judgment recovery. The company operates with proprietary claim management software, a client portal for 24/7 access, and robotic process automation capabilities. Founded in 1996, NCS has over 30 years of experience recovering over $3 billion in claims.

Differentiator

Problem solved

Functional benefit

Products and services

• One Source Recovery Solution NCS's proprietary comprehensive subrogation and commercial collections recovery platform providing all necessary services (Resolution Center, Arbitration, In-House Legal, National Attorney Network, Post-Judgment Recovery) executed in one location under a single point of contact across all 50 states.
• Subrogation Services Recovery services for property and casualty insurance subrogation including auto, property, bodily injury, construction, and product defects.
• Commercial Collections Business-to-business accounts recovery involving liabilities, disputes, unpaid charges, and loss of use income in service-related industries.
• Post-Judgment Recovery Proactive recovery work to collect funds after judgment has been attained, including immediate recording, follow-up with employment and asset verification. NCS also works older judgments not being actively worked.
• Uninsured Auto Recovery Recovery of funds for damages from at-fault parties without insurance coverage.
• Carrier-to-Carrier Dispute Resolution Claims processing against the at-fault party's carriers to accept liability and pay the claim.
• Property Subrogation Recovery for physical damages to structures of all types in construction and product defects.
• Bodily Injury Recovery Compensation recovery for injury-related expenses sustained by all parties involved in an accident.
• Fleet Truck & Auto Rental Recovery Property damages recovery caused by uninsured drivers for national rental companies.
• Trucking & Transportation Recovery Revenue recovery from cargo and physical damages incurred during transport.
• Agribusiness Recovery Recovery of income on losses related to persons and property in agricultural business.
• Construction Defect Recovery Construction defect and product defect claims involving electrical, plumbing, drywall, gas lines, windows, and concrete installation.
• Property Management Recovery Recovery of breach of contract, damages, unpaid rent, and eviction expenses.
• Retail Collections Recovery of money owed to businesses involving non-sufficient funds, short-paid and unpaid invoices for goods and services provided.
• Gas & Utilities Recovery Recovery of unpaid invoices, unreturned equipment, and loss of use for utility and gas providers.
• Deductible Recovery Recovery of out-of-pocket costs for the carrier and/or policyholder, including double payment errors.
• Unjust Enrichment Recovery Recovery of funds when dollars are paid to claimants by two different insurance companies on the same claim erroneously.
• Restitution Recovery Court-ordered restitution recovery for individuals to compensate for losses suffered because of crime or unjust actions.
• Client Portal Secure 24/7 remote web access for clients to read claim status, file notes, and payment information in real time, including placement and recovery results by current month, previous month, and year-to-date figures.

Quantifiable outcome

• 28.4% increase in annual revenue for a 20-year partnership client
• +7 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability3 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core and minor.

• ARB Forums (Signatory Carriers)coreStrategic or Co-development PartnerNCS has an Arbitration Department enabling filing of claims against Signatory ARB Forums Carriers as a last resort for recovery after all attempts for resolution fail. This partnership allows NCS to resolve disputes through arbitration where liability and payment amounts are contested.
• National Attorney NetworkcoreStrategic or Co-development PartnerNCS maintains a national network of attorneys who litigate claims across the country when out-of-court settlement attempts are unsuccessful. The network supports the company's in-house legal department for comprehensive litigation services.
• Kirkpatrick PriceminorOthersIndependent third-party auditor that conducts annual SOC 1 Type II and SOC 2 Type II certification audits to validate NCS's internal control environment and compliance with security and privacy standards.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• The CMI Group: The CMI Group provides subrogation recovery and commercial collections to insurance carriers and commercial enterprises across the US, directly overlapping NCS's core subrogation, commercial collections, and recovery service lines.
• Alacrity Solutions: Alacrity Solutions offers claims recovery, subrogation, and litigation support services for property and casualty insurers, comparable to NCS's One Source Recovery Solution spanning recovery, arbitration, and post-judgment enforcement.
• Brown & Joseph: Brown & Joseph is a subrogation-focused recovery firm serving national and regional insurance carriers, directly comparable to NCS's subrogation and carrier-to-carrier recovery offerings.
• ConServe: ConServe (part of FFAM 360) provides commercial debt collection and B2B recovery services, closely comparable to NCS's commercial collections and accounts-recovery practice serving utilities, retail, and construction clients.
• GC Services: GC Services is a large US contact-center and commercial collections provider serving enterprise and government clients, overlapping with NCS's contingency-based commercial collections and client-portal-driven recovery delivery model.
• Transworld Systems: Transworld Systems provides commercial and consumer debt recovery, first-party placements, and skip-tracing services to businesses, comparable to NCS's B2B collections and contingency-recovery offerings.
• Hunter Warfield: Hunter Warfield is a commercial debt collection agency focused on B2B receivables and post-judgment recovery, directly comparable to NCS's commercial collections and post-judgment enforcement capabilities.

Broad incumbents

• Crawford & Company: Crawford & Company is a large global claims management provider whose subrogation and recovery services (including EDJCG) compete with NCS at the top end of the carrier market, though Crawford operates across a much broader claims-services portfolio.
• PRA Group: PRA Group is a large public debt-buying and recovery firm; while its core business is debt purchasing rather than contingency recovery for carriers, it competes for B2B recovery wallet and sets market benchmarks for recovery economics in adjacent segments.
• Encore Capital Group: Encore Capital Group is a large public debt buyer and recovery operator with B2B recovery capabilities (e.g., Midland Funding / Cabot Credit Management), providing scale and capital benchmarks relevant to a PE thesis on NCS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/national-commercial-services

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about National Commercial Services