What Silver Touch Technologies Canada does

Silver Touch Technologies Canada Ltd. is a private, Markham, Ontario-headquartered IT services firm founded in 1995 that delivers enterprise resource planning (ERP) implementation, digital transformation, and managed-cloud services to Canadian mid-market and enterprise clients. The company operates as the Canadian arm of a broader Silver Touch Technologies-branded group with delivery capacity across Canada, USA, UK, and India, totaling 1,400+ qualified IT professionals globally, and runs a hybrid onshore/offshore model anchored by a Markham headquarters at 55 Albert Street.

Its core offering consists of two parallel ERP practices: an Odoo Silver Partner practice covering Odoo ERP implementation, customization, development, integration, migration, consulting, training, and support; and an SAP Gold Partner practice delivering SAP Business One (including HANA, Cloud, Express, and AI-embedded variants) and SAP S/4HANA Public Cloud implementations. Adjacent service lines include robotic process automation (RPA) across five vendor platforms (UiPath, Automation Anywhere, Microsoft Power Automate, Blue Prism, SAP Intelligent RPA), AI chatbot development, AWS and Azure managed-cloud services, Power BI/Tableau analytics, Salesforce CRM consulting, Mulesoft iPaaS integration, and web and mobile application development. Proprietary assets include the Silver Touch Accelerator Tools for SAP Activate Methodology, the Silver Cloud hosting brand, and the SilverHub Wholesale product — a fixed-price, rapid-deployment SAP GROW solution for wholesale distributors combining SAP Cloud ERP, BTP, and Joule AI.

The business model is professional services-led with quote-based enterprise contracts, supplemented by fixed-fee productized packages (SilverHub Wholesale Foundation at $280K USD and Growth at $430K USD with multi-year contract cadence) and recurring cloud managed services. The company targets verticalized segments including manufacturing, wholesale distribution, retail, life sciences, financial services, legal, government, and education. Certifications include CMMI Level 3, ISO 27001, GDPR compliance posture, BBB accreditation, and SAP Gold Partner status with a 2024 Rookie of the Year award from the SAP Partner Summit. Go-to-market is direct enterprise field sales supplemented by partner co-marketing with SAP, Odoo, AWS, Azure, and Canadian business networks including CFIB and Indo-Canada Chambers of Commerce.

Name

Silver Touch Technologies Canada

Legal name

Silver Touch Technologies Canada Ltd.

Website

https://silvertouch.ca

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Silver Touch Technologies Canada is a Markham, Ontario-headquartered IT services firm founded in 1995 that implements SAP and Odoo ERP systems, RPA, cloud, and AI chatbot solutions for Canadian mid-market and enterprise clients, operating as part of a 1,400-person global delivery group across Canada, USA, UK, and India.

Ownership category

akta.pro rank

Product category

ERP Implementation Services

NAICS

Computer Systems Design and Related Services (54151), Other Computer Related Services (541519)

SIC

Services-Computer Programming Services (7371), Services-Management Consulting Services (8742)

akta.pro primary industry

Strategy & IT Advisory (BPAEAAAA)

akta.pro secondary industry

Custom Application Development (Web/Mobile/Desktop) (BPAEAFAA)

Keywords

• ERP implementation services
• SAP consulting
• Odoo implementation
• Cloud managed services
• Robotic process automation

Headquarters

HQ city

Markham

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. ERP Implementation Services: Professional services for Odoo and SAP ERP implementation, customization, integration, migration, and support services for Canadian businesses
2. Cloud Managed Services: Ongoing cloud infrastructure management, support, and optimization services for deployed ERP systems
3. RPA and Automation Services: Robotic Process Automation consulting, bot development, and implementation services
4. Modern App Development: Custom application development, web and mobile app development services

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Silver Touch Technologies Canada is a professional services firm that implements, customizes, integrates, and supports ERP systems for Canadian businesses. As a SAP Gold Partner and Odoo Silver Partner, it delivers end-to-end digital transformation services including Odoo ERP, SAP Business One, SAP S/4HANA Public Cloud, RPA, AI chatbot, cloud managed services, and custom application development for mid-market and enterprise clients.

Product overview

Silver Touch Technologies Canada is a professional services firm (established 1995) offering a portfolio of ERP implementation, cloud, and digital transformation services. The core offering consists of Odoo ERP (open-source, modular platform) and SAP Business One / SAP S/4HANA (enterprise ERP platforms) — both offered with a full suite of sub-services including customisation, development, integration, migration, training, and support. Adjacent service lines include AI Chatbot, RPA (Robotic Process Automation), Modern App Development (web and mobile), Cloud Managed Services (AWS/Azure), Power BI/Tableau analytics, Salesforce Solutions, and Mulesoft Consulting. Silver Touch also offers its own pre-configured product — SilverHub Wholesale — a rapid-deployment SAP GROW solution for wholesale distributors combining SAP Cloud ERP, BTP, and Joule AI.

Differentiator

Problem solved

Functional benefit

Brands

• SilverCloud: Cloud-based solution offering under the Silver Touch portfolio.

Products and services

• Odoo ERP Implementation Full-lifecycle implementation of Odoo open-source ERP platform for Canadian businesses, covering discovery, design, configuration, testing, data migration, go-live, and hypercare for finance, inventory, CRM, sales, e-commerce, and HR modules.
• SAP Business One Implementation Implementation of SAP Business One ERP for small and mid-sized Canadian businesses, covering finance, operations, inventory, sales, and customer relationship management from a single integrated platform.
• SAP S/4HANA Public Cloud Implementation Implementation of SAP S/4HANA Public Cloud SaaS ERP for growing Canadian enterprises, delivering real-time financial close, supply chain visibility, and embedded analytics on SAP HANA in-memory computing.
• Robotic Process Automation (RPA) Services Intelligent RPA services deploying software bots across UiPath, Microsoft Power Automate, Automation Anywhere, Blue Prism, and SAP Intelligent RPA to automate rule-based, high-volume business processes for Canadian enterprises.
• AI Chatbot Solution AI-powered chatbot solution delivering 24/7 conversational customer support for Canadian businesses, automating lead qualification, order tracking, appointment scheduling, and multilingual engagement in English and French.
• Cloud Managed Services Managed cloud services providing secure, scalable infrastructure management, 24/7 support, and operational oversight for AWS and Azure environments serving modern Canadian enterprises.
• Modern App Development Agile, scalable custom application development services building web and mobile applications for digital transformation initiatives across Canadian industries.
• Data Analytics Consulting (Power BI/Tableau) Data analytics consulting services using Microsoft Power BI and Tableau to transform raw business data into meaningful insights, live dashboards, and performance optimization reports for Canadian clients.
• Salesforce Solutions Salesforce CRM consulting and implementation services integrating customer relationship management into the broader digital transformation stack for Canadian enterprises.
• Mulesoft Consulting Solutions Mulesoft integration platform consulting providing API-led connectivity, enterprise system integration, and iPaaS architecture design for Canadian clients.
• SilverHub Wholesale A pre-configured, rapid-deployment SAP solution developed by Silver Touch Technologies under the SAP GROW programme for wholesale distributors, combining SAP Cloud ERP, SAP BTP, and Joule AI with handheld device integration for warehouse operations.
• Silver Cloud Silver Touch's own proprietary cloud infrastructure and hosting brand providing private and managed cloud environments for ERP and business applications, including SAP B1 Private Cloud Hosting.

Quantifiable outcome

• Organizations implementing RPA report 30-60% process cost reductions and 95%+ error elimination rates
• +3 more outcomes

Named customers20 records

Segments14 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability8 records

Feature3 records

Partnerships

13 partnerships are on record, tiered core, strategic and minor.

• OdoocoreChannel Partner/ Reseller/ DistributorOdoo Silver Partner providing implementation, customization, integration, migration, consulting, training, and support services for Odoo ERP in Canada. Offers full lifecycle Odoo services including Odoo 17 and newer versions.
• SAPcoreChannel Partner/ Reseller/ DistributorSAP Gold Partner offering SAP Business One, SAP S/4HANA Public Cloud, SAP Business One Hana, and SAP B1 Express Edition implementations. Winner of Rookie of the Year Award at SAP Partner Summit 2024.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS cloud services partner providing cloud managed services, infrastructure deployment, and cloud optimization for enterprise ERP workloads.
• Microsoft AzurecoreTechnology or IntegrationAzure cloud services partner for cloud managed services and enterprise cloud deployments.
• UI PathstrategicTechnology or IntegrationRPA technology partnership for robotic process automation implementation services using UI Path platform.
• Automation AnywherestrategicTechnology or IntegrationRPA technology partnership for enterprise automation solutions using Automation Anywhere platform.
• Microsoft Power AutomatestrategicTechnology or IntegrationMicrosoft ecosystem RPA partnership for Power Automate-based automation solutions within Microsoft 365 and Azure environments.
• Ingram MicrostrategicChannel Partner/ Reseller/ DistributorDistribution partnership for technology resale and channel distribution of SAP and other technology solutions.
• CFIB (Canadian Federation of Independent Business)minorGTM or Marketing PartnerBusiness association partnership for market reach and Canadian business network access.
• Indo-Canada Chambers of CommerceminorGTM or Marketing PartnerBilateral trade chamber partnership facilitating Indo-Canadian business connections.
• TechConnexminorGTM or Marketing PartnerTechnology business network partnership in Canadian tech ecosystem.
• Toronto GlobalminorGTM or Marketing PartnerToronto region economic development organization partnership for tech sector networking.
• TechTOminorGTM or Marketing PartnerToronto technology community partnership for networking and talent access.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Capgemini Canada: Global IT services and SAP partner with a Canadian practice serving enterprise customers across ERP, cloud, and digital transformation; competes in overlapping enterprise RFPs.
• Tata Consultancy Services (TCS): Global IT services giant and major SAP implementation partner with a large Canadian delivery presence, comparable to Silver Touch's India-backed hybrid delivery model but at vastly larger scale.
• Accenture: Global systems integrator and one of SAP's largest global partners, with a substantial Canadian SAP S/4HANA and cloud practice serving enterprise clients; competes for larger Canadian ERP deals.
• Avanade: Accenture/Microsoft joint venture specializing in Microsoft Dynamics, Azure, and Power Platform implementations; overlaps with Silver Touch's Microsoft-centric ERP and cloud managed services practice.
• Deloitte Canada: Big Four firm with a large SAP, Oracle, and digital transformation practice in Canada; competes for marquee ERP and cloud mandates alongside mid-tier players like Silver Touch.

Direct peers

• RSM Canada: Mid-market focused accounting and technology consulting firm with significant ERP and Microsoft/SAP implementation practices targeting Canadian SMEs and mid-market enterprises.
• BDO Canada: Canadian mid-market professional services and ERP implementation firm offering SAP, Microsoft Dynamics, and digital transformation services; comparable customer base and service portfolio.
• Syntax Systems: Global ERP-focused managed services and implementation firm (formerly SCC/Syntax) specializing in SAP, Microsoft, and Oracle platforms for mid-market enterprises, similar in service mix.
• Slalom: North American mid-market technology and ERP consulting firm with strong SAP and cloud practices serving Canadian and US enterprise clients, directly comparable in size, go-to-market, and service mix to Silver Touch.
• Lemongrass Consulting: SAP HANA and S/4HANA migration specialist consulting firm focused on cloud transformation projects for mid-market and enterprise customers; overlapping capability and customer profile.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/silvertouchca

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Silver Touch Technologies Canada