Innovation Hub Group

What Innovation Hub Group does

Innovation Hub Group (Pty) Ltd is a South African managed ICT solutions provider operating from Johannesburg (head office), Cape Town, and KwaZulu-Natal, serving approximately 1,400 client locations across SMB, mid-market, and enterprise customers. The company offers an integrated portfolio of thirteen core services including IT infrastructure and support, cybersecurity (next-generation firewalls with machine-learning threat detection, antivirus), cloud and on-premise server hosting, web and email hosting, business internet (Fibre, LTE/4G/5G, microwave), Tier 1 VOIP and PABX telephony, Microsoft 365/Copilot/Azure/Dynamics 365 implementation, CRM and bespoke ERP software, copier/printer solutions from Canon/HP/Kyocera, CCTV and biometrics, integrated backup power solutions (3KVA/5KVA with scaling to 27kW/45kW) targeting South Africa's load-shedding conditions, and equipment financing.

The business model is anchored in recurring revenue: monthly subscriptions for managed services, connectivity, software, telephony, and backup power, supplemented by one-time hardware sales, installations, and professional services. Pricing is openly disclosed across many tiers, ranging from R69/month (software suites, remote monitoring) to R2,219/month (5KVA power backup), with usage-based VOIP at R0.29/minute and custom pricing for fibre, hardware, and Microsoft 365 deployments. Distribution is direct-to-customer via regional sales offices and dedicated account management, supported by email newsletters, social media, and downloadable company profile content. The company is founder-led (Donovan Delport as Lead Innovator, Andre Miles as Operations Innovator), privately held, and does not have disclosed external institutional investment.

Name

Innovation Hub Group

Legal name

Innovation Hub Group (Pty) Ltd

Website

https://innovation-hub.co.za

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Innovation Hub Group is a South African managed ICT solutions provider serving 1,400+ client locations from Johannesburg, Cape Town, and KwaZulu-Natal with bundled connectivity, hosting, security, software, telephony, and backup power services for SMBs and enterprises.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Software Publishers (51321), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Computer Programming Services (7371), Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

Network, Infrastructure & Data Center Integration (BPAEAAAK)

akta.pro secondary industries

Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings) (BPAEAIAD), Workplace Migration & Refresh Programs (Win11/M365 migrations, device refresh/IMAC) (BPAEAIAL), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• Managed IT services
• ICT infrastructure solutions
• Business connectivity services
• IT security solutions
• Cloud hosting services

Headquarters

HQ city

Johannesburg

HQ country

South Africa

HQ region

Africa

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed ICT Services: Comprehensive managed services covering IT infrastructure, security, server hosting, web hosting, software, and hardware maintenance. Provided through monthly SLAs or on-demand support contracts, offering recurring revenue through service agreements.
2. Internet Connectivity Services: Business fibre, LTE/4G/5G, and microwave internet solutions offered on subscription basis with various speed tiers up to 10Gbps.
3. Hardware Sales and Rental: Sale and rental of IT hardware including copiers, printers, backup power systems, CCTV, biometrics, servers, desktops, laptops, firewalls, and networking equipment.
4. Software Solutions: Software suites including CRM, accounting software, and custom-built bespoke ERP systems. Also includes Microsoft 365 and related Microsoft product implementations.
5. Telephony Services: VOIP calling at 29c per minute and cloud-hosted PABX at R55 per extension per month. On-premise PABX systems also available.
6. Professional Services: IT audits, compliance assessments, customized consultations, installations, and configuration services.
7. Financial Services: Financing solutions for equipment and services, providing rental options for IT hardware and financing of office equipment over flexible periods.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Innovation Hub Group is a South African managed ICT solutions provider offering end-to-end IT infrastructure, cybersecurity, server and web hosting, internet connectivity (fibre, LTE, 5G, microwave), VoIP/PABX telephony, business software (CRM, ERP, Microsoft 365), hardware sales/rental (copiers, printers, servers, firewalls), power backup systems, and CCTV/biometrics. The company bundles these services under monthly SLAs or on-demand support contracts, with after-sales service as its primary differentiator, and serves SMBs through to enterprises across Johannesburg, Cape Town, and KwaZulu-Natal.

Product overview

Innovation Hub Group is a South African managed ICT solutions provider offering a comprehensive portfolio of 13 distinct services under one roof. The core offering centers on IT infrastructure, security, and connectivity solutions including IT Solutions (hardware/installations/monitoring), IT Security (firewall/antivirus), Server Hosting (cloud/on-premise), Web Hosting (email/domain), and Internet Solutions (fibre/LTE/5G). The Microsoft Suite serves as a key product offering providing Microsoft 365, SharePoint, Azure, and CoPilot AI. Additional services include VOIP & PABX telephony, Copiers & Printers (Canon/HP/Kyocera), Power Backup systems, CCTV & Biometrics security, Software Services (CRM/ERP/custom software), Financial Services (equipment financing), and LAN/WAN Networking. The company operates from three South African locations: Johannesburg (head office), Cape Town, and Kwazulu-Natal.

Differentiator

Problem solved

Functional benefit

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature4 records

Partnerships

One partnership is on record.

• MicrosoftcoreTechnology or IntegrationStrategic technology partnership providing Microsoft 365, Copilot AI, SharePoint, Azure, and Dynamics 365 solutions to customers. IHG delivers setup, support, and implementation of Microsoft Suite services including enterprise-grade security with Microsoft Defender and Purview.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• BCX (Business Connexion): One of South Africa's largest managed ICT services providers, owned by Telkom. Directly competes with IHG across managed IT, networking, hosting, cloud, and security for enterprise and public-sector customers — overlapping portfolio and customer base, though at materially larger scale.
• Vox Telecom: South African ICT and telecommunications provider offering fibre, LTE/5G, hosted PBX, cloud, and managed IT services to SMB and enterprise. Highly comparable to IHG's bundled connectivity + telephony + managed-services proposition.
• RSAWEB: South African hosting, connectivity, and managed cloud provider serving SMB and mid-market. Overlaps directly with IHG's web hosting, server hosting, fibre/LTE, and managed services lines.
• Liquid Intelligent Technologies: Pan-African fibre operator and managed ICT/cloud services provider with deep South African presence. Competes on connectivity, hosting, and managed services, with the advantage of a continent-wide network footprint.
• Nashua: South African managed document, printing, and ICT services group. Comparable to IHG's copier/printer subscription, managed services, and finance/rental offerings, with similar SMB/mid-market focus.
• iConnect: South African SMB-focused managed IT services, connectivity, and cloud provider. Closely comparable to IHG in target customer (SMB/mid-market), service bundling, and regional presence.

Broad incumbents

• Dimension Data (NTT DATA): Global systems integrator with strong South African roots and a broad managed-services, networking, and security portfolio. Competes for the same enterprise customers as IHG but operates at substantially larger scale across multiple geographies.
• Bytes Technology Group: One of South Africa's largest IT distribution and managed-services companies. Overlaps with IHG on hardware/software supply, Microsoft licensing, and managed services, but at enterprise scale and with a broader geographic reach.
• Vodacom Business: Enterprise arm of Vodacom Group offering connectivity, IoT, cloud, and managed ICT in South Africa. Competes directly with IHG on internet solutions and managed services, leveraging carrier-grade network assets.
• MTN Business: Enterprise division of MTN Group providing connectivity, cloud, and managed ICT services across South Africa. Comparable offerings to IHG, particularly in connectivity and unified communications, with substantially greater scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/innovationhubg1
• Facebookfacebook.com/Kwenz.CEO
• LinkedInlinkedin.com/company/innovation-hub-group

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Innovation Hub Group