Microworks Pos Solutions

What Microworks Pos Solutions does

Microworks POS Solutions, Inc. is a privately held restaurant point-of-sale software and hardware provider founded in 1989 and headquartered at 2112 Empire Blvd, Webster, NY (Rochester metro). The company designs, assembles, and supports the Prism POS platform, a turnkey touchscreen system that replaces cash registers, time clocks, and manual bookkeeping for pizza, casual dining, delivery, and multi-unit franchise operators. The platform is built on a proprietary software foundation refined over three decades based on customer feedback, paired with Dell hardware assembled and quality-tested in the company's on-site production facility, and runs on Microsoft Windows.

The product architecture follows a platform-plus-modules model with Prism POS as the central system and integrated add-ons including WebOrder (online/mobile ordering), RapidRun (Android delivery driver tracking with real-time GPS), Enterprise Management (cloud-based multi-location reporting), Wireless Tablet Ordering (Intel WiFi 6 / Microsoft Surface), Self-Ordering Kiosk and QR Ordering, Digital Surveillance, Gift and Loyalty Cards, and the Prism Notification Service (SMS). Payment processing is delivered through a partnership with Global Payments using PCI PTS 5.x certified Genius devices, supporting Apple Pay, Google Wallet, and contactless payments with tokenization and point-to-point encryption.

Microworks generates revenue through a mix of one-time hardware/software sales, recurring subscriptions for software modules, equipment leasing through third-party partners (marketed at less than $8/day), transaction-based payment processing fees, and professional services including installation, training, custom web design, and menu photography. The go-to-market is sales-led, primarily via inside phone sales (800-787-2068), online quote and demo requests, and an international sales line supporting the company's claimed worldwide deployment base of 2,000+ systems. Customers are predominantly SMB pizzerias and casual dining operators across the United States, Canada, and internationally.

Name

Microworks Pos Solutions

Legal name

Microworks POS Solutions, Inc.

Website

https://microworks.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

Microworks POS Solutions is a privately held, founder-owned provider of the Prism restaurant point-of-sale platform, serving SMB pizzerias, casual dining, delivery, and franchise operators across the US, Canada, and worldwide with 2,000+ systems deployed since 1989.

Ownership category

akta.pro rank

Product category

Restaurant Point-of-Sale Systems

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Office Machines, Nec (3579)

akta.pro primary industry

Integrated POS Payments (ISVs & Vertical POS Platforms) (FSAMADAD)

akta.pro secondary industries

Point-of-Sale (POS) & On-Property Commerce (THALACAI), POS Payment Software & Middleware (Terminal OS, Apps, Device Management) (FSAMADAC), Mobile POS (mPOS) Devices & Handheld Terminals (HDACAKAB)

Keywords

• Restaurant point-of-sale
• Pizza POS systems
• Online ordering software
• Delivery management software
• Restaurant management software

Headquarters

HQ city

Webster

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Supply Chain, Marketing or Sales

Revenue model

1. POS Hardware and Software Systems: Sale of complete turn-key POS systems including hardware (Dell computers, touchscreens, printers, cash registers, card readers) with pre-configured Prism POS software loaded with customer-specific menus and pricing.
2. POS System Leasing: Monthly leasing options for POS systems with competitive rates through major leasing companies. The company mentions average leasing cost can be less than $8/day.
3. WebOrder Online Ordering: Tightly integrated web and mobile ordering modules that feed directly into the store-side POS system, providing end-to-end online ordering solution.
4. Payment Processing: Integrated payment processing services with month-to-month contracts, accepting all major payment types with enhanced security through encryption and tokenization.
5. Professional Services: Installation, training, custom web design, graphics design, menu photography, and email marketing services for restaurant customers.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Microworks POS Solutions develops and sells the proprietary Prism POS system, a complete restaurant point-of-sale platform built from the ground up based on customer feedback. The company delivers turn-key POS solutions combining Dell hardware with Prism POS software pre-configured with customer menus and pricing, and offers an integrated ecosystem of modules including WebOrder online ordering, RapidRun delivery tracking, enterprise multi-location management, wireless tablet ordering, self-ordering kiosks, QR ordering, integrated payment processing, and SMS notification services for pizza, casual dining, delivery, and franchise restaurant operators.

Product overview

Microworks POS Solutions offers a unified platform-plus-modules architecture centered on the Prism POS system. The core Prism POS serves as the central point-of-sale platform for restaurant operations, which is enhanced by a suite of integrated modules including WebOrder (online ordering), RapidRun (delivery tracking), Enterprise Management (multi-location), Wireless Tablet Ordering, Kiosk and QR Ordering (self-service), POS Payment Processing, Reporting, Digital Surveillance, and the Prism Notification Service (SMS). Products are available as turnkey systems combining software and Dell hardware, with most modules requiring Prism V8.1 or Prism Cloud as a foundation. The ecosystem is designed for pizza, delivery, casual dining, and franchise operations.

Differentiator

Problem solved

Functional benefit

Brands

• Prism POS: The company's core point-of-sale system for restaurants
• WebOrder
• RapidRun
• Prism Notification Service

Products and services

• Prism POS
• Restaurant POS
• Pizza POS
• WebOrder
• RapidRun Delivery Tracking
• Enterprise Management
• Wireless Tablet Ordering
• Self-Ordering Kiosk and QR Ordering
• POS Payment Processing (PrISM Merchant Services)
• Prism Notification Service
• Custom Graphics and Web Design

Quantifiable outcome

• Reduce average system cost to less than $8/day through leasing options
• +1 more outcomes

Named customers15 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core.

• Global PaymentscoreTechnology or Integration · 10 July 2020Pay-at-the-Door (PATD) feature using Genius Mini device from Global Payments, enabling small payment device that accepts major payment types from anywhere with both WiFi and cellular connectivity. PCI PTS 5.x certified with SRED security.
• Global PaymentscoreTechnology or IntegrationGlobal Payments Integrated partnered with Microworks to bring the Genius family of payment devices (Genius Mini, Pay-at-the-Table/Curbside devices). The partnership integrates processing, payment acceptance and customer experience into a secure, cloud-based platform. Global Payments (NYSE: GPN) is a leading payments technology company with nearly 24,000 employees worldwide and operations in over 100 countries.
• DellcoreTechnology or IntegrationAll Microworks turn-key systems ship on Dell hardware backed by award-winning quality and on-site hardware warranty. Dell provides on-site service dispatched directly to customer locations in the US. Systems are fully assembled and tested in Microworks' on-site production facility before shipping.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Lightspeed Restaurant: Cloud-based restaurant POS with integrated payments and multi-location management aimed at full-service and quick-service operators. Direct competitor in mid-market restaurant POS.
• Square for Restaurants (Block): Restaurant-specific POS solution from Block (Square) with integrated payments, online ordering, and team management. Competes for the same SMB and mid-market restaurant customers Microworks serves.
• SpeedLine Solutions: Canadian-based POS vendor specializing in pizza and delivery restaurant technology with integrated online ordering and delivery management — the closest direct comparable to Microworks' pizza/delivery focus.
• Toast: Leading cloud-based restaurant POS platform with integrated payments, online ordering, and multi-location enterprise tools. The category leader that Microworks most directly competes against in restaurant POS deals.
• TouchBistro: iPad-first restaurant POS platform with integrated payments and online ordering serving full-service and quick-service restaurants. Direct competitor in the SMB restaurant POS category Microworks targets.
• PAR Technology (Brink POS / Punchh): Enterprise-focused restaurant POS and loyalty platform serving chain restaurants and franchises. Comparable to Microworks' Enterprise Management franchise offering, though at a larger enterprise scale.
• Revel Systems: iPad-based POS platform built for restaurants and retail with integrated payments and inventory. Competes with Microworks in the touchscreen POS category for restaurants.
• Aldelo: Restaurant POS software provider with a partner/reseller channel and integrated payments. Targets independent restaurants and small chains with similar pricing pressure to Microworks.

Broad incumbents

• Clover (Fiserv): SMB-focused POS hardware and software platform from Fiserv with broad vertical applicability including restaurants. A larger incumbent with restaurant features rather than a restaurant-specialist, competing for the same SMB POS budget.

Others

• Global Payments Integrated: Payments technology partner of Microworks (Genius device family) and a broader POS/payments competitor via its own POS solutions. Relevant as both an embedded partner and an adjacent competitor for integrated restaurant commerce.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/MicroworksPOS
• LinkedInlinkedin.com/company/microworks-pos-solutions

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Microworks Pos Solutions