Teletech International
Teletech International is a privately held French BPO and CRM firm offering omnichannel customer service, AI-augmented client relations, business development, and back-office outsourcing across 7 sites in France and 2 in Morocco to enterprise clients in insurance, financial services, public administration, and energy.
- Company typePrivate
- Founded1995
- HeadquartersClichy, France
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Teletech International does
Teletech International is a privately held French customer relationship management (CRM) and business process outsourcing (BPO) firm headquartered in Clichy, operating for 30+ years and reporting €28M in 2025 revenue. The company delivers omnichannel customer service, AI-augmented client relations, outsourced business development, and back-office administration through four service lines, supported by a workforce of 750+ collaborators across 7 sites in France and 2 in Morocco. Its target customers are mid-to-large enterprises in regulated verticals, with named clients spanning insurance (Génération, Harmonie Mutuelle), financial services (Cofidis), energy (TotalEnergies), and French public administration (Ministères Sociaux, Ministère de l'Europe et des Affaires Étrangères).
The company's technical core is Acolyte, a proprietary AI suite developed and operated internally rather than assembled from third-party tools. It comprises three production modules: Acolyte Qualité for continuous conversation quality monitoring (analyzing 100% of voice and text interactions versus <5% manual sampling), Acolyte Conversation for autonomous conversational agents (handling 10% of after-hours calls end-to-end at the Social Ministries), and Acolyte Connaissance & Gestion for advisor knowledge retrieval. The platform is hosted on AWS within European data centers for GDPR compliance. Teletech holds ISO 18295-1 contact center certification, ORIAS registration for insurance intermediation, Service France Garanti label, and RGPD compliance.
Teletech monetizes through four pricing constructs: time-based (28–36 EUR/hour for French-based customer service, monthly billing), per-act (per call/contact/file), performance-based (outcome-tied for outbound sales), and monthly flat rate (fixed scope, annual billing). Go-to-market is direct enterprise sales with dedicated Account Success Managers, complemented by inside-sales lead capture via a website-based pricing simulator. The company is a subsidiary of the Finare Group, with Vincent Placer serving as Directeur Général and Loïc LIEGENT as Directeur France. Recent strategic emphasis has shifted toward AI-driven productization (Acolyte module launches in October 2025 and March 2026) and regulatory-vertical expansion (public administration partnership with the French Social Ministries in October 2025).
Teletech International firmographics
Firmographics- Name
- Teletech International
- Legal name
- Télétech International
- Website
- https://teletech-int.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Teletech International is a privately held French BPO and CRM firm offering omnichannel customer service, AI-augmented client relations, business development, and back-office outsourcing across 7 sites in France and 2 in Morocco to enterprise clients in insurance, financial services, public administration, and energy.
- Ownership category
- akta.pro rank
Teletech International industry classification
Industry- Product category
- Business Process Outsourcing (Customer Relationship Management)
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Telephone Answering Services (561421)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- General Customer Service (Order/Account/Inquiries) (BPAAABAA)
- akta.pro secondary industries
- Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)
Keywords
Where Teletech International is headquartered
LocationHeadquarters
- HQ city
- Clichy
- HQ country
- France
- HQ region
- Europe
Offices10 records
Markets served
Teletech International business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- BPO Services - Time-based pricing: Clients pay for qualified human time, either hourly rate or monthly equivalent full-time. Suitable for stable volumes and relationship startups. Provides budget clarity without incentivizing rushed contacts.
- BPO Services - Per-act pricing: Clients pay per interaction handled (per call, per contact, per file processed). Cost follows volume with no inactive availability cost. Requires prior mastery of client indicators.
- BPO Services - Performance-based pricing: Payment based on objectives achieved: completed sale, appointments scheduled, retention rate. Provider shares performance risk. Most natural for outbound commercial activities with binary results.
- BPO Services - Monthly flat rate: Fixed monthly sum covering defined scope: channels, operating hours, capped volumes. Maximum predictability within scope with additional costs beyond. Suited for stable operations, often combined with automation layer for peak absorption.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Time-based pricing (hourly or monthly FTE equivalent) |
| Unit Pricing | Pay-as-you-go | Per-act pricing (per call, contact, or file) |
| Outcome Based/ Performance | Monthly | Performance-based pricing |
| Subscription | Annual | Monthly flat rate (fixed sum for defined scope) |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Teletech International product offering
Product offeringCore offering
Teletech International provides outsourced customer relationship management and business process outsourcing (BPO) services to mid-to-large enterprises across insurance, financial services, public administration, and energy. Its core offerings are four service lines—omnichannel customer service, AI-augmented customer relations, business development/sales, and back-office management—delivered via a network of 7 sites in France and 2 in Morocco and powered by its proprietary Acolyte AI suite (Quality Monitoring, Conversation, and Knowledge Management modules).
Product overview
Teletech International offers a portfolio of four core customer relationship outsourcing services: Service Client Omnicanal (omnichannel customer service), Relation client augmentée par l'IA (AI-augmented customer relations), Développement Commercial (business development/sales), and Gestion & back-office externalisés (outsourced back-office). The offering is unified around Acolyte, a proprietary AI platform consisting of three modules — Acolyte Qualité (quality monitoring), Acolyte Conversation (conversational AI/autonomous agents), and Acolyte Connaissance & Gestion (knowledge management) — which are integrated into all service lines to automate repetitive tasks, analyze interactions at scale, and augment human advisors. A self-service pricing simulator complements the offering.
Differentiator
Problem solved
Functional benefit
Products and services
- Service Client Omnicanal (Omnichannel Customer Service) Outsourced omnichannel customer service covering inbound calls, outbound calls, chat, and email management for enterprises with fluctuating volumes, with a dedicated Client Success Manager, real-time performance tracking, and integration with client CRM ecosystems.
- Relation client augmentée par l'IA (Acolyte) AI-augmented customer relations service built on Acolyte, a proprietary suite of AI solutions designed, developed, and operated by Teletech. Includes continuous quality monitoring, conversational AI, and knowledge management modules integrated into the customer service workflow.
- Développement Commercial (Outsourced Business Development) Outsourced business development and sales services including pipeline qualification, lead qualification, appointment setting, direct sales, and upselling/cross-selling activation, leveraging Acolyte Qualité for conversation analysis and compliance monitoring.
- Gestion & back-office externalisés (Outsourced Back-Office Management) Outsourced back-office and administrative management including claims handling, compliance and KYC activities, and data entry and qualification in client systems. Designed for sectors with complex regulatory requirements such as insurance.
Quantifiable outcome
- Up to 25% of conversations handled without human intervention through AI automation
- +6 more outcomes
Companies that use Teletech International
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles4 records
Teletech International technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature3 records
Teletech International partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- AWS (Amazon Web Services)infrastructureAWS provides European data center hosting for Acolyte Conversation and customer data in compliance with GDPR requirements. Data is hosted in Europe within AWS facilities.
Scale indicators12 records
Recent moves7 records
Expansion highlights5 records
Teletech International competitors and assessment
Company assessmentBroad incumbents
- Concentrix: Global CX and BPO major post-Webhelp combination. Directly overlaps with Teletech's customer service, sales, and back-office offerings, with substantially greater scale, technology investment, and multilingual delivery.
- Teleperformance: Global leader in outsourced customer experience management with €8B+ revenue. Competes with Teletech in omnichannel customer service and CX outsourcing across regulated verticals, though at much larger scale and global footprint.
- Majorel: Global CX and BPO provider (now integrated with TTEC). Competes with Teletech in outsourced customer service and sales across Europe, with broader geographic reach and larger enterprise clients.
- TTEC Holdings: US-listed global CX and digital customer engagement provider. Overlaps with Teletech on omnichannel customer service and AI-augmented CX; distinct in scale and geographic mix but a credible reference point for enterprise buyers.
Direct peers
- Webhelp: French-founded global BPO and customer experience provider; merged with Concentrix in 2023 to form the world's largest CX player. Directly comparable in omnichannel customer service, telesales, and AI-augmented CX offerings, with significantly larger scale.
- Armatis: France-based mid-market BPO and contact center operator with nearshore (North Africa, Portugal) delivery. Closely comparable in size, French mid-market focus, omnichannel services, and dual onshore/nearshore model.
- Outsourcia: French mid-market BPO and customer relationship center with Moroccan delivery sites. Direct overlap with Teletech on omnichannel customer service, telesales, and back-office support for insurance and financial services clients.
- B2S (Business Support Services): French BPO group operating contact centers and back-office services across France and Morocco. Comparable on mid-market positioning, French/Moroccan dual-shore delivery, and regulated vertical focus (insurance, banking, public).
- Intelcia: European mid-market BPO with strong presence in France (via Akelia) and Francophone Africa (Morocco). Direct comparable on customer service outsourcing, telesales, and nearshore delivery to French enterprise clients.
- Comdata Group: European customer care and BPO operator with operations across multiple countries including France and Morocco. Comparable in customer service, sales, and back-office BPO delivery for enterprise and financial services clients.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Teletech International social profiles
Digital presenceTeletech International compliance and trust
Trust signalCompliance5 records
Teletech International financial estimates
Financial estimateRevenue estimate
Valuation estimate
Teletech International leadership team
Management profileNumber of profiles
Profiles2 records
Teletech International funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Teletech International M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Teletech International
What does Teletech International do?
Teletech International provides outsourced customer relationship management and business process outsourcing (BPO) services to mid-to-large enterprises across insurance, financial services, public administration, and energy. Its core offerings are four service lines—omnichannel customer service, AI-augmented customer relations, business development/sales, and back-office management—delivered via a network of 7 sites in France and 2 in Morocco and powered by its proprietary Acolyte AI suite (Quality Monitoring, Conversation, and Knowledge Management modules).
Is Teletech International a public or private company?
Teletech International is a private company. It is classified as corporate owned and is currently operating.
When was Teletech International founded?
Teletech International was founded in 1995. It employs 251 to 500 people.
Where is Teletech International based?
Teletech International is headquartered in Clichy, France, in the Europe region.
How does Teletech International make money?
Four revenue lines are on record. BPO Services - Time-based pricing is the primary driver. The others are BPO Services - Per-act pricing, BPO Services - Performance-based pricing and BPO Services - Monthly flat rate.
Who are Teletech International's main competitors?
Broad incumbents on record are Concentrix, Teleperformance, Majorel and TTEC Holdings. Direct peers are Webhelp, Armatis, Outsourcia, B2S (Business Support Services), Intelcia and Comdata Group.
Does Teletech International have an API?
No public API is recorded for Teletech International.
What industry is Teletech International in?
Teletech International's product category is Business Process Outsourcing (Customer Relationship Management). Its primary akta.pro industry code is BPAAABAA, General Customer Service (Order/Account/Inquiries), with a secondary code of BPAAABAB, Sales Support & Customer Retention (Upsell, Win-back, Loyalty). Its NAICS code is 56142 and its SIC code is 4813.