What Pollack Peacebuilding Systems does

Pollack Peacebuilding Systems (PPS), founded in 2016 and headquartered in Phoenix, Arizona, is a privately held workplace conflict resolution consulting firm built around the social-psychology expertise of its founder, Jeremy Pollack, Ph.D. The firm addresses acute coworker conflicts and systemic workplace tension through three core service lines: conflict transformation/mediation, customized group training (de-escalation, conflict management, communication skills), and one-on-one or group conflict coaching. It also operates adjacent advisory offerings including fractional ombuds, organizational systems design, workplace culture optimization, and change management consulting, plus certification programs such as the Workplace Conflict Specialist Certification and the Peaceful Leader Certification delivered through the Peaceful Leaders Academy sub-brand.

The underlying methodology is non-software and human-delivered: it relies on the proprietary 6 Psychological Needs framework, interest-based and transformative mediation techniques, and self-regulation tools developed and taught by Dr. Pollack. Distribution is direct-to-organization enterprise sales led by Program Directors, supported by an extensive content engine (170+ blog articles, a YouTube channel, podcast, email newsletter, free eBooks, and published books including The Conflict Resolution Playbook and Peaceful Leadership). Pricing is quote-based and customized per engagement, with multi-year contracts for larger enterprise clients and recurring revenue from retainer arrangements and online courses.

PPS serves a diverse client base across enterprise technology (Amazon, Robinhood, Instacart), professional services (Deloitte), federal and local government (US Dept of Veteran Affairs, US Dept of Agriculture, Portland Housing Authority Maine), higher education (California State University, University of Massachusetts), and consumer-facing brands (Aveda Arts, Reyes Coca-Cola Bottling). Spanish-language service delivery indicates an effort to broaden reach to bilingual workforces. The firm is founder-owned, has no disclosed external funding, and operates at a boutique scale of 11-50 employees with nationwide U.S. delivery coverage.

Name

Pollack Peacebuilding Systems

Legal name

Pollack Peacebuilding Systems

Website

https://pollackpeacebuilding.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Pollack Peacebuilding Systems is a Phoenix-based, founder-owned consulting firm that provides workplace conflict resolution, de-escalation training, conflict coaching, and certification programs to enterprises, government agencies, and educational institutions across the United States.

Ownership category

akta.pro rank

Product category

Workplace Conflict Resolution Services

NAICS

Professional and Management Development Training (61143)

SIC

Services-Management Services (8741)

akta.pro primary industry

Active Threat / Workplace Violence Preparedness & Response (BPABANAJ)

akta.pro secondary industry

Stress Management & Burnout Prevention Coaching (HSADAGAD)

Keywords

• Workplace conflict resolution
• Conflict management training
• De-escalation training
• Mediation services
• Peacebuilding consulting

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D

Revenue model

1. Conflict Resolution Consulting Services: Direct consulting engagements for organizations with active workplace conflicts, including mediation, conflict transformation, and peacemaking services.
2. Training and Workshops: Group or team training customized for each organization's needs, including de-escalation training, conflict management training, and communication skills training.
3. Conflict Coaching: One-on-one or group coaching for individuals to better manage conflict and improve communication skills.
4. Conflict Resolution Retainer: Ongoing consulting retainer arrangements for organizations seeking continuous conflict resolution support.
5. Online Courses and Certification: Online conflict management resolution certification and training courses.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels8 records

Core offering

Pollack Peacebuilding Systems provides workplace conflict resolution consulting, training, coaching, and certification services to organizations. Its core offerings include conflict transformation (peacemaking interventions for acute coworker conflicts), customized conflict management and de-escalation training workshops, one-on-one and group conflict coaching, organizational systems design, and ombuds services. Service delivery is built on a psychology-based peacebuilding methodology, including the proprietary 6 Psychological Needs framework.

Product overview

Pollack Peacebuilding Systems (PPS) is a workplace conflict resolution consulting firm that offers a comprehensive suite of services organized around conflict transformation, training, and professional development. The core offerings include Conflict Transformation Services (peacemaking for acute workplace conflicts), Conflict Coaching (one-on-one and group coaching), and Conflict Resolution Training (customized group/team training). These are complemented by specialized training programs including De-Escalation Training workshops for various industries (customer service, healthcare, law firms, retail, security, social workers, teachers, managers, nonprofits, police officers), Communication Skills Training, and certification programs including Workplace Conflict Specialist Certification and Peaceful Leader Certification. The firm also provides consulting services such as Organizational Systems Design, Workplace Culture Optimization, Change Management Consulting, and Fractional Ombuds services. PPS extends its reach through keynote presentations, online courses, and published books by Dr. Jeremy Pollack including 'The Conflict Resolution Playbook' and 'Peaceful Leadership'. Additional offerings include online mediation services, Spanish-language conflict resolution services, restorative practices, and free resources such as eBooks and online classes.

Differentiator

Problem solved

Functional benefit

Brands

• Peaceful Leaders Academy: Online leadership training and certification platform offering the Peaceful Leader Certification program.

Products and services

• Conflict Transformation Services

Named customers15 records

Segments10 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Miles MediationminorOthersPartner company for marketing purposes; PPS shares customer data with this partner to enable them to offer products and services to PPS customers.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Conflict Connections: Workplace conflict resolution and training consultancy offering mediation, coaching, and customized training—directly comparable to PPS's core peacemaking and training offerings for organizational clients.
• CMP Resolutions: Specialist firm providing workplace conflict resolution, organizational development, and team conflict interventions to corporations and government agencies, mirroring PPS's professional-services model and target buyer.
• National Conflict Resolution Center (NCRC): Nonprofit offering mediation, training, and conflict resolution services to businesses and community organizations—overlaps PPS's training and de-escalation portfolio and vertical coverage.
• CDR Associates: Boutique mediation and conflict resolution consultancy serving public- and private-sector clients with interest-based and transformative mediation—directly comparable in methodology and client mix.

Broad incumbents

• Crucial Learning (formerly VitalSmarts): Established corporate training company offering courses on communication, influence, and conflict (Crucial Conversations); broader catalog than PPS but competes for the same L&D budgets in mid-market and enterprise.
• FranklinCovey: Global leadership and organizational performance training firm; competes with PPS for enterprise L&D spend and offers communication and leadership programs that overlap with PPS's training pillars.
• Korn Ferry: Large organizational consulting firm with leadership development and culture practices; serves the same Fortune 500 buyer as PPS but from a much broader portfolio and global footprint.
• Gallup: Workplace research and consulting powerhouse offering employee engagement, leadership, and culture advisory services—an incumbent competitor for HR and culture budgets that includes conflict-adjacent offerings.

Others

• EAP provider (e.g., ComPsych / GuidanceResources): Large employee assistance program vendors that bundle counseling, conflict support, and managerial consultations into enterprise contracts; compete with PPS for the same corporate wellbeing wallet.
• Mediate.com: Online ADR directory and resource hub serving mediators and organizations seeking conflict resolution services—an ecosystem peer rather than direct competitor, but relevant as a buyer-discovery channel.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UC3K6m_0bO31lD7JUc0th_vQ
• Xx.com/pollackpeace
• LinkedInlinkedin.com/company/pollack-peacebuilding

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pollack Peacebuilding Systems