SUSI&James

Name

SUSI&James

Legal name

SUSI & James GmbH

Website

https://susiandjames.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Conversational AI and Voice Automation Software

NAICS

Software Publishers (513210), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)

Keywords

• Conversational AI platform
• Voice AI solutions
• Enterprise automation software
• AI knowledge management
• Digital employee solutions

Headquarters

HQ city

Mannheim

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SmartOffice Product: Voice-AI solution subscription for automated telephone processes. Provides 0 missed calls, automated appointment booking, and 24/7 availability as a scalable AI workforce for customer service.
2. AI Consulting Services: Strategic AI integration consulting that analyzes process bottlenecks and identifies automation potentials with guaranteed ROI. Includes development of customized AI roadmaps.
3. Custom AI Projects: Tailored AI projects and process digitization including complete back-office automation, intelligent knowledge databases, and industry-specific AI applications for complex enterprise structures.
4. Knowledge Management Solutions: Enterprise knowledge management solutions that make internal company information available in real-time through AI-powered digital employees.

Go-to-market motion3 records

Distribution channels2 records

Marketing channels5 records

Core offering

SUSI&James develops and sells AI-powered digital employees (Digitale Mitarbeiter) for enterprise process automation. Its core product SmartOffice is a Voice-AI solution that handles telephone processes 24/7 with zero missed calls, automated appointment booking, and instant data capture. The company also delivers enterprise knowledge management using Retrieval-Augmented Generation (RAG) and tailored AI projects for the automotive industry and German mid-market (Mittelstand).

Differentiator

Problem solved

Functional benefit

Brands

• SmartOffice: Voice-AI solution for automated telephone processes, providing 24/7 availability, automated appointment booking, instant data capture, and form processing.
• SUSI

Products and services

• SmartOffice Voice-AI solution for automated telephone processes providing 24/7 availability, automated appointment booking, instant data capture and form processing, and zero missed calls through conversational AI. Designed for enterprise customer service operations, automotive dealerships, and medical practices.
• Wissensmanagement (Knowledge Management) Enterprise knowledge management solution that uses Retrieval-Augmented Generation (RAG) to make internal company information available in real time through AI-powered digital employees. Targets enterprises with large internal knowledge bases and complex documentation needs.
• KI-Projekte (AI Projects) Custom AI project and process digitization service including full back-office automation, intelligent knowledge databases, and industry-specific AI applications for complex enterprise structures. Delivered as bespoke projects for automotive, healthcare, and industrial clients.
• KI-Beratung (AI Consulting)

Quantifiable outcome

• 60% average cost reduction in contact centers
• +4 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature4 records

Partnerships

Two partnerships are on record, tiered minor.

• IAA MobilityminorStrategic or Co-development Partner · 1 September 2025SUSI&James participated in the IAA Mobility 2025 as part of the European High Tech Pavilion in Munich. The company presented a live demo on enterprise knowledge management with connection to the official IAA website, demonstrating how digital employees make information available in real-time.
• Startup Autobahn (Daimler-founded platform)minorStrategic or Co-development PartnerSUSI&James was part of the Startup Autobahn innovation platform, which connects established companies with startups. The platform was founded by Daimler and subsequently involved Porsche. The company successfully completed pilot projects with automotive manufacturers through this program.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Parloa: Berlin-based AI platform for enterprise customer service automation via voice and chat agents. Most direct comparability: similar German roots, enterprise B2B focus, voice/agentic AI as core, and large enterprise customer base.
• Cognigy: Augsburg-based enterprise conversational and agentic AI platform for customer service automation. Highly comparable geographic, product, and customer overlap; SUSI&James' automotive/healthcare verticals are adjacent to Cognigy's enterprise CX focus.
• Yellow.ai: Global enterprise conversational AI / agentic platform for customer support, sales, and marketing automation. Same product category (AI agents for enterprise) with similar LLM-and-RAG architecture targeting large enterprise accounts.
• Kore.ai: Enterprise conversational AI and agent platform for customer service, contact center, and employee experience. Comparable in offering AI agents (virtual assistants) for enterprise voice/text interactions and knowledge workflows.
• Amelia (SoundHound): Enterprise agentic AI platform (formerly IPsoft) for customer service, IT automation, and voice/chat agents. Highly comparable in deploying virtual agents and digital employees into enterprise operations, including regulated industries.

Broad incumbents

• Genesys: Global cloud contact center and customer experience platform with embedded AI/automation. Overlaps with SUSI&James' voice automation and customer-service focus as part of a much broader CX portfolio.
• Microsoft Dynamics 365 Customer Service: Microsoft's enterprise CRM and customer service suite with Copilot/agent capabilities. Competes for the same enterprise automation budget but as a generalist suite rather than a vertical-specialized solution.
• Google Cloud Contact Center AI: Hyperscaler offering for AI-powered virtual agents and conversational experiences. Comparable in underlying technology (LLM/voice agents) and growing in automotive/manufacturing deployments.

Emerging players

• Voiceflow: Collaborative conversational AI design and deployment platform for voice and chat agents. Comparable technology stack and enterprise agent builder focus, though more horizontal/dev-tool oriented than SUSI&James' vertical deployment model.
• Rasa: Open-source and enterprise conversational AI / agentic AI platform. Comparable AI-agent technology for enterprise automation, including voice assistants, with overlapping enterprise customer base in Europe.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/susi-james
• Xx.com/susiandjames

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SUSI&James