Guestpoint
Guestpoint is an Australian cloud-based property management software vendor serving 1,000+ motels, hotels, B&Bs, caravan parks, and mine sites with an integrated PMS, channel manager, booking engine, payments (GuestPoint Pay), trust accounting, POS, and websites.
- Company typePrivate
- Founded-
- HeadquartersBrisbane, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Guestpoint does
GuestPoint is an Australian cloud-based accommodation management software vendor headquartered in Eight Mile Plains, Queensland, serving 1,000+ properties primarily in Australia with extension into North America and New Zealand. The platform combines a central Property Management System with a Channel Manager (100+ OTA and GDS connections including Booking.com, Expedia, Airbnb, Tripadvisor, Agoda, Amadeus, Sabre, and Travelport), a commission-free Direct Booking Engine, an integrated GuestPoint Pay payment gateway with PCI-DSS compliance, a TrustPoint owner-accounting module, a POS system, professionally designed websites, and proprietary hardware. Flexible deployment supports both cloud and local database hosting. Customer segments span motels, hotels, B&Bs, resorts, caravan parks, campgrounds, and mine sites, with motels and hotels as the primary targets.
The company generates revenue through subscription-based PMS access and add-on modules, layered with transaction fees from GuestPoint Pay, plus ancillary website and hardware sales. Pricing is quote-based and not publicly disclosed, with multi-currency demos available. The go-to-market is sales-led, built around free 1-hour personalised demonstrations, a referral program paying SMS credits, content marketing via the company blog, SEO targeting Australian accommodation keywords, and direct regional sales teams with phone numbers for Australia, North America, New Zealand, and international prospects. Trevor Gardiner serves as Chief Executive Officer. No funding rounds are disclosed, ownership is described as Australian operated, and revenue figures are not publicly reported.
Recent strategic activity signals platform broadening rather than geographic diversification alone: GuestPoint Pay was launched in April 2023, a coordinated release of a new Direct Booking Engine, Custom Report Builder, and a native Xero accounting interface was shipped in 2024-Q3, and AI-style features for personalised recommendations, predictive occupancy/demand analytics, and back-office automation have been woven into the product. Partnerships span channel partners (Booking.com, Expedia, Airbnb, Agoda, Tripadvisor, Trivago), GDS operators (Amadeus, Sabre, Travelport), integrations (Xero, ZOHO CRM, 4WiFi, Zezamii Locks, SMTV Hospitality TV Solutions), and accounting/payment infrastructure, supporting an all-in-one positioning targeted at the Australian SMB accommodation segment.
Guestpoint firmographics
Firmographics- Name
- Guestpoint
- Legal name
- GuestPoint
- Website
- https://guestpoint.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Guestpoint is an Australian cloud-based property management software vendor serving 1,000+ motels, hotels, B&Bs, caravan parks, and mine sites with an integrated PMS, channel manager, booking engine, payments (GuestPoint Pay), trust accounting, POS, and websites.
- Ownership category
- akta.pro rank
Guestpoint industry classification
Industry- Product category
- Property Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- akta.pro primary industry
- Hotel & Accommodation Booking Platforms (THALAFAB)
- akta.pro secondary industry
- Lodging & Vacation Rental Booking Platforms (BPAMAIAC)
Keywords
Where Guestpoint is headquartered
LocationHeadquarters
- HQ city
- Brisbane
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Guestpoint business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- PMS Software Subscription: Subscription-based access to the Property Management System and all integrated modules including channel manager, booking engine, and trust accounting.
- Payment Processing: Transaction fees on payments processed through GuestPoint Pay gateway, with fast settlement and competitive rates.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Property Management System - Pricing not publicly disclosed |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
Guestpoint product offering
Product offeringCore offering
GuestPoint sells a cloud-based property management software suite for accommodation providers, integrating a PMS, channel manager (100+ OTAs and GDS), commission-free booking engine, GuestPoint Pay payment gateway, TrustPoint owner/trust accounting, POS, websites, and hardware. The platform is sold primarily to motels, hotels, B&Bs, resorts, caravan parks, campgrounds, and mine site accommodation operators in Australia, with regional presence in North America and New Zealand.
Product overview
GuestPoint is an all-in-one accommodation management software platform purpose-built for Australian properties. The core Property Management System (PMS) integrates with a Channel Manager, Booking Engine, GuestPoint Pay payment solution, TrustPoint Owner Accounting module, Websites, Point of Sale (POS), Hardware, and flexible Cloud or Local Access options. This integrated suite allows properties to manage bookings, distribute inventory across 100+ OTAs, process payments, handle trust accounting, create websites, and run point-of-sale operations from a single platform. The system supports diverse accommodation types including motels, hotels, B&Bs, resorts, caravan parks, campgrounds, and mine sites.
Differentiator
Problem solved
Functional benefit
Brands
- GuestPoint Pay: Integrated payment solution for accommodation providers, enabling online payments, pre-authorisations, payment links, and PCI-compliant card processing.
- TrustPoint
- WebPoint
Products and services
- Property Management System (PMS) Central cloud-based property management system that streamlines daily operations, centralizes bookings, automates tasks, and supports guest service for accommodation properties of all sizes.
- Channel Manager Real-time connection to 100+ global sales channels including OTAs (Booking.com, Expedia, Airbnb) and GDS systems (Amadeus, Sabre, Travelport) to maximise visibility and bookings for accommodation properties.
- GuestPoint Pay Integrated payment solution covering all card-not-present transactions with automated payment processing, fast settlement, 3DS2.0 fraud protection, and PCI-DSS compliance for accommodation providers.
- Booking Engine (WebPoint) Commission-free direct booking engine that enables guests to book directly through property websites with a mobile-friendly, fast interface integrated with the PMS.
- TrustPoint Owner Accounting Next-generation trust accounting module that delivers clear, compliant owner statements with automated trust accounting for accuracy and transparency for property owners.
- GuestPoint Websites Professionally designed website services with SEO optimisation that work 24/7 to secure direct bookings and enhance online ranking for accommodation properties.
- GuestPoint POS Touchscreen point-of-sale system for restaurant, shop, cafe, or takeaway applications with direct linkage to the PMS for processing charges to guest accounts.
- GuestPoint Hardware Purpose-built hardware that supports smooth operations and keeps property teams running efficiently with the GuestPoint software suite.
- Cloud or Local Access Flexible deployment option allowing properties to choose between cloud-based access or local database hosting for performance control of the property management software.
- Xero Accounting Interface Native accounting interface that automatically posts daily journal entries from GuestPoint to Xero, configurable to post after rollover or at scheduled times.
- Custom Report Builder Dedicated reporting tool that lets users write and view custom reports on PMS data in formats including charts, tables, lists, and graphs.
Quantifiable outcome
- 1000+ active accommodation providers rely on GuestPoint for daily operations
Companies that use Guestpoint
Customer profileNamed customers9 records
Segments6 records
Ideal customer profiles2 records
Guestpoint technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration32 records
AI capability5 records
Feature7 records
Guestpoint partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- Booking.comcoreOTA distribution channel through GuestPoint Channel Manager. Connects properties to Booking.com's global network of travellers.
- ExpediacoreOTA distribution channel through GuestPoint Channel Manager. Provides access to Expedia's global booking platform.
- AirbnbcoreShort-term rental distribution channel integrated through GuestPoint Channel Manager for real-time availability and booking sync.
- AmadeuscoreGDS connection through GuestPoint PMS for access to global travel agent network and corporate travel bookings.
- SabrecoreGDS connection providing access to North American travel agent networks and corporate travel systems.
- Travelport (Galileo, Worldspan, Apollo)coreGDS connection through Travelport network for global distribution to travel agencies and corporate travel planners.
- AgodacoreOTA channel integration through Premium Channel Manager for Asia-Pacific market coverage.
- TrivagominorMetasearch channel integration for hotel price comparison visibility.
- TripadvisorcorePremium channel integration for Tripadvisor's travel planning and review platform.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Guestpoint competitors and assessment
Company assessmentDirect peers
- Cloudbeds: Cloud-based property management system for independent hotels, hostels, and B&Bs with a channel manager and booking engine. Similar target market and integrated-module approach.
- SiteMinder: Australian-headquartered hotel technology platform offering a channel manager, booking engine, and PMS for accommodation providers. Closest geographic and product peer to GuestPoint and an ASX-listed comparable.
- Mews: Cloud-native PMS for hotels, hostels, and serviced apartments with integrated payments and automation. Comparable as a modern, integrated hospitality platform targeting independent and boutique properties.
- Little Hotelier: PMS designed for small hotels, B&Bs, and guesthouses (owned by SiteMinder). Highly comparable as a vertical-focused platform for the same small-accommodation segment GuestPoint targets.
- RMS Cloud: Australian-headquartered cloud-based property management software for the hospitality industry. Direct domestic competitor with similar all-in-one functionality for motels, caravan parks, and hotels.
- eZee Absolute: Cloud-based hotel PMS and booking engine serving hotels, resorts, and B&Bs globally. Comparable as an integrated hospitality platform with channel manager and payment capabilities.
- Hotelogix: Cloud-based property management system for hotels, hostels, and serviced apartments with channel manager and booking engine modules. Comparable SMB-to-mid-market hospitality SaaS offering.
- ResNexus: Reservation and property management software for hotels, B&Bs, and campgrounds. Comparable in serving small accommodation providers, including campgrounds, with direct booking and channel distribution.
- RoomKey: Hotel software and digital marketing platform for independent hotels in North America. Comparable vertical SaaS for small and independent hotels with PMS and distribution functionality.
Broad incumbents
- Oracle OPERA Cloud (Oracle Hospitality): Industry-leading hotel PMS (OPERA Cloud) used by large chains and resort operators globally. Broader incumbent with overlapping capabilities but serving larger enterprise hospitality customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Guestpoint social profiles
Digital presenceGuestpoint compliance and trust
Trust signalCompliance1 record
Guestpoint financial estimates
Financial estimateRevenue estimate
Valuation estimate
Guestpoint leadership team
Management profileNumber of profiles
Profiles1 record
Guestpoint funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Guestpoint M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Guestpoint
What does Guestpoint do?
GuestPoint sells a cloud-based property management software suite for accommodation providers, integrating a PMS, channel manager (100+ OTAs and GDS), commission-free booking engine, GuestPoint Pay payment gateway, TrustPoint owner/trust accounting, POS, websites, and hardware. The platform is sold primarily to motels, hotels, B&Bs, resorts, caravan parks, campgrounds, and mine site accommodation operators in Australia, with regional presence in North America and New Zealand.
Is Guestpoint a public or private company?
Guestpoint is a private company. It is classified as unknown and is currently operating.
When was Guestpoint founded?
Guestpoint was founded in -1. It employs 11 to 50 people.
Where is Guestpoint based?
Guestpoint is headquartered in Brisbane, Australia, in the Oceania region.
How does Guestpoint make money?
Two revenue lines are on record. PMS Software Subscription is the primary driver. The others are payment Processing.
Who are Guestpoint's main competitors?
Direct peers on record are Cloudbeds, SiteMinder, Mews, Little Hotelier, RMS Cloud, eZee Absolute, Hotelogix, ResNexus and RoomKey. Oracle OPERA Cloud (Oracle Hospitality) is listed as a broad incumbent.
Does Guestpoint have an API?
No public API is recorded for Guestpoint.
What industry is Guestpoint in?
Guestpoint's product category is Property Management Software. Its primary akta.pro industry code is THALAFAB, Hotel & Accommodation Booking Platforms, with a secondary code of BPAMAIAC, Lodging & Vacation Rental Booking Platforms. Its NAICS code is 518.