ITSM Corporation
ITSM Corporation is a private Australian-domiciled IT infrastructure management specialist delivering vendor-agnostic hardware maintenance, managed cloud services, end-user computing support, and cybersecurity solutions to medium and large enterprises across 70+ countries from five regional offices in Asia-Pacific.
- Company typePrivate
- Founded2010
- HeadquartersSydney, Australia
- Headcount51–100
- GTM typeB2B
- OfferingServices
What ITSM Corporation does
ITSM Corporation is a private, Australian-domiciled IT infrastructure management specialist founded in 2010 with operations beginning in the Philippines, Australia in 2011, Singapore and New Zealand in 2014, and India in 2020. The company operates from five regional offices (Macquarie Park/Sydney, Singapore, Auckland, Pasig City, Bangalore) and delivers services to clients across more than 70 countries through a multicultural team of 200+ technical resources. Its core service portfolio spans vendor-agnostic third-party hardware maintenance (TPM) covering EOL and EOSL equipment, global professional services for infrastructure implementation and data center relocation, end-user computing support, and managed cloud services spanning AWS, Azure, and GCP.
The company's technology layer centers on its proprietary Real-Time Problem Solving (RTPS) suite — Windows Server, Database Performance, and Web Server monitoring agents — combined with AI-assisted analytics (examining 400+ SQL DB metrics), a GateScanner Content Disarm & Reconstruction (CDR) cybersecurity offering, and Threat Intelligence as a Service (TIaaS). ITSM extends its portfolio through strategic partnerships: Camu for digital campus management in education (430+ institutions, 1.2M students), Cantier MES 4.0 for manufacturing execution systems, Blancco for certified data erasure (15+ governing bodies, 25+ standards), Arctera for data compliance and governance (GDPR/HIPAA/CCPA), and Au Cloud for Australian sovereign cloud distribution.
ITSM runs a sales-led, direct enterprise field sales motion targeting medium and large businesses with multi-country IT requirements across banking, mining, telecommunications, software, manufacturing, aviation, and education verticals. Revenue is generated through quote-based managed services contracts, project-based professional services, pay-as-you-go support, and monthly managed staff subscriptions; neither pricing nor revenue is publicly disclosed. The company is privately held with no disclosed institutional investors and no reported funding rounds.
ITSM Corporation firmographics
Firmographics- Name
- ITSM Corporation
- Legal name
- ITSM Corporation
- Website
- https://itsmcorp.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ITSM Corporation is a private Australian-domiciled IT infrastructure management specialist delivering vendor-agnostic hardware maintenance, managed cloud services, end-user computing support, and cybersecurity solutions to medium and large enterprises across 70+ countries from five regional offices in Asia-Pacific.
- Ownership category
- akta.pro rank
ITSM Corporation industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- IT Operations, Event & Incident Management (NOC/SOC-to-ITSM) (BPAEAJAH), Service Catalog, Request Fulfillment & Self-Service Portals (BPAEAJAI), Remote Monitoring & Management (RMM) Services (BPAEABAA), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)
Keywords
Where ITSM Corporation is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices5 records
Markets served
ITSM Corporation business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Hardware Maintenance Services: Third-party maintenance (TPM) provider supporting EOL (end-of-life) and EOSL (end-of-service-life) equipment. Offers proactive, preventive, corrective, and generative maintenance. Vendor-agnostic approach supporting various IT equipment regardless of manufacturer.
- Global Professional Services: Engineering resources for global project fulfillment including infrastructure implementation, data center relocation, resource augmentation, and global last mile support. Services range from simple rack and stack to complex partitioning, edge network and servers to core infrastructure.
- End User Computing Support: Service Desk On-Demand with flexible and scalable models, Managed Dispatch with physical on-site resources, Managed Staff for short or long-term specialized resources, and Project Support for Windows or Office migrations.
- Managed Cloud Services: Supports AWS, Azure, GCP cloud platforms. Includes cloud compute and storage advisory and management, multi-cloud backup, and disaster recovery services.
- Data Compliance and Cyber Security Solutions: Comprehensive platform protecting businesses from cyber threats including threat intelligence, data erasure, compliance, and governance services.
- Campus Management Solutions: Digital campus management through Camu partnership for educational institutions including student management, timetabling, and school finance systems.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Pay-as-you-go service available |
| Subscription | Monthly | Managed Staff - Fixed monthly resource fees |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
ITSM Corporation product offering
Product offeringCore offering
ITSM Corporation provides IT infrastructure management services for medium and large enterprises, covering hardware maintenance, managed cloud services, end-user support, and cyber security. Service delivery is supported from offices in 5 countries, with proprietary AI-based monitoring (RTPS) and content-disarm technology (GateScanner CDR) embedded in the managed offering.
Product overview
ITSM Corporation is an infrastructure management specialist providing a portfolio of IT services rather than a unified software product. The core offerings include Real-Time Problem Solving (RTPS) Solution for monitoring and performance optimization, combined with Hardware Maintenance (third-party TPM supporting EOL equipment), Global Professional Services (infrastructure implementation, data center relocation, resource augmentation), End User Computing Support (desk-side support, managed dispatch, managed staff), and Data Compliance & Cyber Security Solutions (threat intelligence, file security, data governance). The Managed Cloud Services layer supports AWS, Azure, and GCP. The portfolio is extended through partnerships: Camu Digital Campus for educational institution management, Cantier MES 4.0 for manufacturing execution systems, SysAID for IT service automation, Blancco-powered Data Security as a Service for data destruction, and Arctera-powered Data Compliance for regulatory governance.
Differentiator
Problem solved
Functional benefit
Brands
- Camu: Digital campus management solution for educational organisations including universities, colleges, K-12, and governments. Provides end-to-end campus management covering admissions, enrollment, student management, academic operations, online learning, assessment, attendance tracking, and more.
- Cantier MES 4.0
Products and services
- Hardware Maintenance
- Managed Cloud Services
- End-User Support
- Cyber Security Services
Quantifiable outcome
- 50% to 70% savings per annum on IT Hardware Maintenance contracts
- +2 more outcomes
Companies that use ITSM Corporation
Customer profileNamed customers9 records
Segments5 records
Ideal customer profiles1 record
ITSM Corporation technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability5 records
Feature6 records
ITSM Corporation partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- Au CloudcoreITSM is a partner of Au Cloud, an Australian-owned and operated cloud service provider offering secure, reliable, and cost-effective cloud solutions including IaaS, PaaS, and SaaS. Au Cloud provides data security, scalability, and flexibility for businesses of all sizes.
- CamucoreITSM partners with Camu to provide digital campus management solutions for educational institutions. Camu offers comprehensive campus management covering student lifecycle from enquiry to present day. ITSM provides consultation, implementation, training and technical support. Camu has enriched 430+ institutions across 7 countries serving 1.2M students and 50,000 teaching staff.
- CantiercoreITSM partnered with Cantier to provide Cantier MES 4.0 (Manufacturing Execution System) to Australia and New Zealand market. Cantier MES 4.0 is designed for discrete and process manufacturing industries including Semiconductor, Electronics, Automotive, Aerospace, Food and Beverages. The partnership delivers smart manufacturing solutions using IoT-enabled data collection and real-time production monitoring.
- BlanccocoreITSM partnered with Blancco, the leading provider of data erasure software and mobile diagnostic solutions. Together they deliver complete data destruction and decommissioning solutions for enterprises, government, and regulated industries. Blancco's software is certified and approved by 15+ governing bodies and destroys data conforming to 25+ standards.
- ArcteracoreITSM partnered with Arctera for Data Compliance and Governance solutions. Arctera's platform helps SMEs automate compliance workflows, enforce governance policies, mitigate data risks, maintain audit readiness, and enable secure data access. Services cover GDPR, HIPAA, and CCPA compliance requirements.
Scale indicators10 records
Recent moves11 records
Expansion highlights7 records
ITSM Corporation competitors and assessment
Company assessmentDirect peers
- Rackspace Technology: Multi-cloud managed services provider across AWS, Azure, and GCP. Comparable to ITSM's Managed Cloud Services and Infrastructure-as-a-Service offerings, with a similar focus on advisory, migration, and ongoing optimization.
- Curvature: Third-party hardware maintenance and IT lifecycle services provider supporting Cisco, HPE, Dell, and other OEMs. Closely aligned with ITSM's TPM and infrastructure professional services, particularly for enterprise network and server support.
- Park Place Technologies: Global third-party maintenance (TPM) provider for data center and IT hardware, offering post-warranty support across OEMs. Directly comparable to ITSM's core hardware maintenance / EOL-EOSL TPM offering and overlapping customer base of cost-conscious enterprises.
- SysAid (ITSM platform): IT service management and ITSM automation platform that ITSM partners with. Comparable as an ITSM tooling counterpart where ITSM delivers services on top of SysAid, and competes indirectly with ITSM's RTPS-based service automation.
- ManageEngine: Provider of IT management and ITSM software including service desk, monitoring, and database performance tools. Comparable to ITSM's RTPS suite and ITSM-related service offerings, particularly in mid-market enterprise segments.
Broad incumbents
- Accenture: Global professional services and managed services firm delivering infrastructure, cloud, and cybersecurity at hyperscale. Competes with ITSM for large enterprise managed-services and cloud transformation mandates, with materially deeper resources.
- Atos: Global IT services and digital transformation provider with strong APAC presence and managed infrastructure, cloud, and cybersecurity offerings. Overlaps with ITSM's managed cloud, infrastructure services, and security portfolio at larger enterprise scale.
- ServiceNow Partners (managed services): ServiceNow's partner ecosystem delivers ITSM platform implementation, integration, and managed services globally. Comparable to ITSM's IT service management and connected infrastructure offerings, though at a much larger scale and with a proprietary platform.
- DXC Technology: Global IT services giant offering managed infrastructure, cloud, security, and workplace services. Overlaps with ITSM's managed cloud, hardware maintenance, end-user computing, and cybersecurity portfolio, but at significantly larger scale and global reach.
Regional players
- Getronics: Global IT services provider with strong APAC and European footprint offering managed workspace, cloud, and infrastructure services. Comparable to ITSM's end-user computing, managed cloud, and digital workplace offerings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights6 records
Customer concentration
ITSM Corporation social profiles
Digital presenceITSM Corporation compliance and trust
Trust signalCompliance5 records
ITSM Corporation financial estimates
Financial estimateRevenue estimate
Valuation estimate
ITSM Corporation leadership team
Management profileNumber of profiles
Profiles3 records
ITSM Corporation funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ITSM Corporation M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ITSM Corporation
What does ITSM Corporation do?
ITSM Corporation provides IT infrastructure management services for medium and large enterprises, covering hardware maintenance, managed cloud services, end-user support, and cyber security. Service delivery is supported from offices in 5 countries, with proprietary AI-based monitoring (RTPS) and content-disarm technology (GateScanner CDR) embedded in the managed offering.
Is ITSM Corporation a public or private company?
ITSM Corporation is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ITSM Corporation founded?
ITSM Corporation was founded in 2010. It employs 51 to 100 people.
Where is ITSM Corporation based?
ITSM Corporation is headquartered in Sydney, Australia, in the Oceania region.
How does ITSM Corporation make money?
Six revenue lines are on record. Hardware Maintenance Services are the primary driver. The others are global Professional Services, end User Computing Support, managed Cloud Services, data Compliance and Cyber Security Solutions and campus Management Solutions.
Who are ITSM Corporation's main competitors?
Direct peers on record are Rackspace Technology, Curvature, Park Place Technologies, SysAid (ITSM platform) and ManageEngine. Broad incumbents are Accenture, Atos, ServiceNow Partners (managed services) and DXC Technology. Getronics is listed as a regional player.
Does ITSM Corporation have an API?
No public API is recorded for ITSM Corporation.
What industry is ITSM Corporation in?
ITSM Corporation's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAJAH, IT Operations, Event & Incident Management (NOC/SOC-to-ITSM). Its NAICS code is 541513 and its SIC code is 7373.