J&T Express

Name

J&T Express

Legal name

Công Ty TNHH Một Thành Viên Chuyển Phát Nhanh Thuận Phong

Website

https://jtexpress.vn

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

J&T Express is a Vietnam-based express delivery and logistics company offering domestic parcel shipping, COD collection, international delivery to 200+ countries, and fulfillment services through 1,900+ franchise pickup points, serving individual consumers, e-commerce SMBs, and corporate customers across all 34 provinces.

Ownership category

akta.pro rank

Product category

Express Delivery and Logistics Services

NAICS

Couriers and Express Delivery Services (492110), Couriers and Express Delivery Services (4921), Couriers and Express Delivery Services (49211), Local Messengers and Local Delivery (49221), Freight Transportation Arrangement (488510)

SIC

Trucking & Courier Services (No Air) (4210), Air Courier Services (4513)

akta.pro primary industry

Premium B2B Express & Scheduled Time-Window Delivery (TLAAABAE)

akta.pro secondary industries

Airport & Intercity Same‑Day Hand‑Carry / Next‑Flight‑Out (NFO) (TLAAADAL), Managed Transportation Services (MTS) / Outsourced TMS Operations (TLAIAEAB), Parcel & Multi-Carrier Shipping TMS (TLAEAAAG)

Keywords

• Express delivery services
• Parcel logistics solutions
• E-commerce fulfillment
• Cross-border shipping
• Last-mile delivery

Headquarters

HQ city

Ho Chi Minh City

HQ country

Vietnam

HQ region

Asia

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Domestic Express Delivery: Core revenue stream from domestic parcel delivery services in Vietnam. Fees calculated based on weight (actual or volumetric conversion) and delivery zone. COD (Cash on Delivery) collection service available with separate fee.
2. International Shipping: Cross-border delivery services to 200+ countries and territories. Revenue from international freight fees, customs documentation handling, and delivery charges.
3. COD (Cash on Delivery) Collection: Service where J&T collects payment from recipients on behalf of sellers. Fee charged to seller for this collection service, only paid when delivery and payment collection are successful.
4. Packaging Services: Fees for packing services for fragile items or items requiring special packaging per regulations.
5. Storage Fees: Fees charged when parcels are stored longer than normal due to customer, sender, or recipient errors.
6. Value Declaration Fees: Fees for declaring the value of goods for insurance/compensation purposes.
7. J&T Fulfillment: Order fulfillment services for e-commerce businesses, providing warehouse and logistics integration.
8. Fuel Surcharge: Additional fuel surcharge of 10% applied to shipping fees, adjusted flexibly based on Petrolimex retail fuel prices.

Pricing tiers

Go-to-market motion2 records

Distribution channels8 records

Marketing channels14 records

Core offering

J&T Express is a technology-driven express delivery company providing standard parcel transportation across 34 Vietnamese provinces with delivery coverage in both urban and rural areas. Its service portfolio spans standard express delivery (J&T Express), expedited shipping (J&T Fast), temperature-controlled fresh goods delivery (J&T Fresh), cross-border international shipping to 200+ countries (J&T International), and e-commerce order fulfillment and warehousing (J&T Fulfillment). Customers access these services through a franchise pickup network of 1,900+ locations, dedicated mobile apps, a Zalo Mini App, and e-commerce marketplace integrations.

Product overview

J&T Express operates as a technology-driven express delivery company offering a portfolio of integrated logistics services. The core offering consists of J&T Express (standard express delivery), supplemented by specialized services including J&T Fast (expedited delivery), J&T Fresh (perishable goods delivery), J&T International (cross-border shipping to 200+ countries), and J&T Fulfillment (warehousing and order fulfillment). Customer-facing digital products include the J&T Express App for individual customers, Zalo Mini App for Zalo platform users, and Vip Pro App for business customers. The company also operates ESG initiatives encompassing green logistics, employee development, and community engagement programs.

Differentiator

Problem solved

Functional benefit

Brands

• J&T Fast: Express delivery service with faster delivery times
• J&T Fresh
• J&T International
• J&T Fulfillment

Products and services

• J&T Express (Standard Delivery) Standard express delivery service providing parcel transportation across 34 provinces in Vietnam with coverage extending to both urban and rural areas. Features include real-time tracking, COD (cash on delivery) support, and automated sorting.
• J&T Fast Expedited delivery service with faster transit times compared to standard J&T Express service, targeting customers requiring urgent shipments.
• J&T Fresh Specialized delivery service for fresh and perishable goods including food products, requiring temperature-controlled handling and expedited delivery to ensure product freshness.
• J&T International Cross-border shipping service enabling parcel delivery to over 200 countries and territories worldwide. Features include online order creation, transparent pricing, customs guidance, and shipment tracking.
• J&T Fulfillment Warehousing and order fulfillment service supporting e-commerce sellers with storage, pick-and-pack, and shipping solutions to streamline online retail operations.
• J&T Express Customer Mobile App Mobile application for individual customers to create shipping orders, track shipments in real-time, and manage deliveries. Features include order creation in 1 minute, doorstep pickup from 1 parcel, transparent pricing, and 24/7 customer support.
• Zalo Mini App J&T Express Vietnam Mini application on Zalo platform enabling individual customers to create domestic orders, track shipments, and manage deliveries without requiring a business account.
• Vip Pro App Business-oriented mobile application for business customers and parcel shop operators to manage orders, shipments, and franchise operations.

Quantifiable outcome

• 83.5% YoY parcel volume growth during Double 6 2026 shopping festival
• +5 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability4 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• VALOMA (Hiệp hội Phát triển Nhân lực Logistics Việt Nam)coreGTM or Marketing Partner · 9 May 2026Gold sponsor of Diễn đàn Công nghệ Logistics 2026 held in Hanoi. J&T Express representative (Nguyễn Anh Dũng, Technology Project Manager) presented on practical AI applications in logistics operations, sharing nearly 10 years of experience in large-scale logistics system design.
• VALOMA (Hiệp hội Phát triển Nhân lực Logistics Việt Nam)coreGTM or Marketing Partner · 21 March 2026Special sponsor of VALOMA LOGFAIR 2026, Vietnam's largest logistics career fair. Event held simultaneously in HCMC, Hanoi, Da Nang, and Hai Phong with 200+ booths and 20,000+ student attendees. J&T Express participated in career talks, recruitment activities, and showcased logistics technology solutions.
• UBND Thành phố Hà Nội và các cơ quan liên quancoreStrategic or Co-development Partner · 26 August 2025Partnership with Hanoi City People's Committee and related agencies for the 'Kiến tạo tương lai xanh' green initiative. Includes tree planting at Chu Van An Park and surrounding areas as part of 'Hà Nội xanh' (Green Hanoi) development program.
• SLP Việt Nam (Smart Logistics Parks)coreStrategic or Co-development Partner · 12 June 2025J&T Express Vietnam signed agreement with SLP Vietnam on June 12, 2025 for developing an automated goods sorting center under the built-to-suit (BTS) model at SLP Park Nam Thuận. The facility spans over 60,000 m² of leasable area with modern conveyor and automatic sorting systems. Expected to become one of J&T Express Vietnam's largest sorting facilities in the South, handling millions of parcels daily. Targeted to be operational in 2027.
• Trường Đại học FPT Phân hiệu Cần ThơminorStrategic or Co-development Partner · 25 January 2025Collaboration with FPT University Can Tho branch for the 'Xuân Yêu Thương' 2026 CSR program. Partnership for community outreach activities including scholarship distribution, bicycle donations, and support for elderly solitary people in Luong Tam commune.
• Trung tâm Truyền thông Tài nguyên và Môi trường (Ministry of Natural Resources and Environment)coreStrategic or Co-development Partner · 17 October 2024Collaboration with government environmental agency for the 'Trồng 1 tỷ cây xanh' (Planting 1 Billion Trees) initiative. J&T Express supports tree planting and forest restoration projects, particularly at U Minh Thuong National Park. Partnership aligns with Vietnam's Net Zero 2050 targets and national environmental goals.
• TikTok Vietnam, Vụn Art, Mộc Truly Huế, MaztermindminorGTM or Marketing Partner · 1 January 2024Collaboration with various companies and creators as speakers at the 'Kiến tạo thành công trên nền tảng kinh doanh số' (Creating Success on Digital Business Platform) workshop in Hue. Topics included online selling, digital marketing, and e-commerce strategies for traditional craft producers.
• IDS (connecting businesses), Media Units, E-commerce PlatformsminorStrategic or Co-development Partner · 1 January 2024Planned alliance with IDS, media units, e-commerce platforms, and logistics providers to support traditional craft villages in Hue. Coalition aims to provide comprehensive support including digital marketing, platform access, and logistics optimization.
• Thành phố Huế (Hue City Government)coreStrategic or Co-development Partner · 1 April 2023Strategic cooperation agreement signed with Hue City People's Committee to develop logistics capabilities in the region and support traditional craft villages. J&T Express committed to logistics cost reduction policies, packaging training for craft producers, and digital transformation support for local SMEs. Partnership includes sponsorship of Festival Nghề Truyền thống Huế 2023 as Gold Sponsor.

Scale indicators27 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Best Express: Best Express is a major Southeast Asian express delivery company operating across Vietnam, Thailand, Malaysia, and Indonesia. Directly comparable to J&T Express as a regional courier with similar cross-border capabilities and e-commerce focus.
• GHTK (Giao Hàng Tiết Kiệm): GHTK is one of the largest domestic express delivery companies in Vietnam, serving e-commerce sellers and individuals with comparable B2C and B2B parcel services. Direct competitor to J&T Express Vietnam in the same core market with similar product offering, COD capabilities, and franchise pickup network.
• Kerry Express (Thailand): Kerry Express is a major Southeast Asian parcel delivery company operating in Thailand and other markets. Comparable to J&T Express as a regional e-commerce-focused courier with similar technology-enabled operations and franchise pickup model.
• GHN (Giao Hàng Nhanh): GHN is a leading Vietnamese express delivery company serving e-commerce platforms with nationwide coverage. Direct competitor to J&T Express in domestic last-mile delivery, with similar focus on e-commerce seller integrations and COD services.

Broad incumbents

• FedEx: FedEx operates cross-border express delivery services to/from Vietnam through global air and ground networks. Comparable to J&T International in international express, but FedEx is a global incumbent with much broader service portfolio including heavy freight and supply chain solutions.
• DHL eCommerce: DHL eCommerce provides cross-border parcel delivery to Vietnam and other emerging markets. Comparable to J&T International in cross-border CEP services, though DHL operates as a global incumbent with broader logistics portfolio beyond express delivery.
• Pos Indonesia: Pos Indonesia is Indonesia's state-owned postal service operating across the archipelago. Comparable to Vietnam Post as J&T's home market incumbent; relevant as a structural peer for understanding J&T's origin-market competitive dynamics.
• Vietnam Post (VNPost): Vietnam's national postal operator providing nationwide parcel and mail delivery across all 63 provinces. Competes with J&T Express in domestic delivery but operates as a state-owned broad postal incumbent with broader mandate including letters, financial services, and government logistics.

Regional players

• Ninja Van: Ninja Van is a Southeast Asian last-mile delivery provider that recently exited Vietnam, ceding share to J&T. Remains a regional peer in other SEA markets (Indonesia, Malaysia, Singapore, Philippines, Thailand) with comparable e-commerce logistics model.

Emerging players

• Shopee Express (SPX): Shopee's in-house logistics arm serving Shopee marketplace sellers with integrated fulfillment. Emerging platform-owned logistics competitor that could capture share from J&T's e-commerce seller base through vertical integration by Shopee.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCY_EaSLbaf9Mn4BZGEQg0CA
• Facebookfacebook.com/JTExpressVietnam
• Instagraminstagram.com/jntexpressvn
• TikToktiktok.com/@jntexpressvn
• Xx.com/jtexpressvitna1
• LinkedInlinkedin.com/company/jtexpressmythorecruitment

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about J&T Express