best express vietnam

What best express vietnam does

BEST Express Vietnam is the Vietnamese operating subsidiary of BEST Inc., a Chinese integrated smart supply chain company headquartered in Hangzhou. The Vietnam entity was registered on September 26, 2013, and runs four product lines under the BEST brand: BEST Express (parcel delivery with COD, insurance, and value-added options), BEST Cargo (LTL and FTL freight for shipments from 15kg, supported by 94 sorting centers), BEST Supply Chain (managed supply-chain solutions), and BEST Software (logistics and supply chain technology, positioned as subscription/recurring). Operations span all 63 provinces and municipalities in Vietnam via a franchise network of more than 20,000 postal offices, complemented by direct digital self-serve channels (website and mobile app) and a corporate sales motion for enterprise cargo clients. Headquartered at Floor 20, UOA Building, District 7, Ho Chi Minh City.

The underlying technology is described as an integrated smart supply chain platform that unifies express, cargo, supply chain, and software services under one proprietary stack. The franchise model is the structural backbone: each outlet serves as both a pickup/drop-off point and a customer-acquisition node, enabling 100% provincial coverage and a claimed 2M+ orders processed daily across 100K+ customers. Revenue mechanics are transaction-fee based for express and cargo, managed-services for supply chain engagements, and subscription/recurring for software — meaning unit economics are volume-driven on the parcel side and contract-driven on the enterprise side.

The go-to-market is hybrid: franchise partners handle SMB and consumer volume; the website/app handle self-serve order placement and tracking; and a direct enterprise sales team handles cargo and supply chain deals. Marketing is digital-first across TikTok, Facebook, YouTube, LinkedIn, and Zalo, with a 1900 1031 hotline for conversion support. A June 2026 strategic partnership with FPT University signals investment in domestic logistics talent development. Ownership sits entirely with parent BEST Inc. (China); no public listing or external institutional ownership is disclosed for the Vietnam subsidiary.

Name

best express vietnam

Legal name

BEST Inc. Việt Nam

Website

https://best-inc.vn

Company type

Private

Founded year

2013

Operating status

Operating

Short description

BEST Express Vietnam is the Vietnamese subsidiary of China's BEST Inc., providing nationwide express parcel delivery, LTL/FTL cargo, supply chain management, and logistics software via a 20,000+ franchise outlet network and proprietary digital platform.

Ownership category

akta.pro rank

Product category

Logistics Services

NAICS

Couriers and Express Delivery Services (4921), Couriers and Messengers (492), Local Messengers and Local Delivery (49221)

SIC

Trucking & Courier Services (No Air) (4210), Air Courier Services (4513)

akta.pro primary industry

Same-Day / On-Demand Express Courier (TLAAABAG)

akta.pro secondary industries

E-commerce Express (Fast/Next-Day for Online Retailers) (TLAAABAF), Special Handling Express (High-Value, Secure, Temperature-Controlled) (TLAAABAH)

Keywords

• Express delivery services
• Parcel shipping
• Cargo transportation
• Supply chain management
• Logistics software

Headquarters

HQ city

Ho Chi Minh City

HQ country

Vietnam

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Supply Chain, Infrastructure, Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. Express Delivery Services: BEST Express provides express delivery services for parcels and documents across Vietnam with COD, insurance, and value-added delivery options
2. Cargo Transportation: LTL (Less than Truckload) and FTL (Full Truckload) cargo services for shipments from 15kg, utilizing 94 sorting centers and franchise network
3. Supply Chain Management: Integrated smart supply chain solutions as part of BEST Inc.'s comprehensive logistics ecosystem
4. Software Solutions: BEST Software provides technology solutions for logistics and supply chain management

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

BEST Express Vietnam provides integrated logistics services across four product lines: BEST Express (parcel and document express delivery), BEST Cargo (LTL and FTL freight transportation for shipments from 15 kg), BEST Supply Chain (integrated supply chain management), and BEST Software (technology solutions for logistics). The company operates 94 sorting centers, 100 km² of warehouse area, and a franchise network of 20,000+ postal offices covering 100% of Vietnam, processing more than 2 million orders daily.

Product overview

BEST Inc. is a leading provider of intelligent integrated supply chain solutions and logistics services operating in China and Southeast Asia. The company offers a comprehensive logistics services ecosystem through its proprietary technology platform and extensive network, consisting of four main service lines: BEST Express (express delivery), BEST Cargo (freight/cargo), BEST Supply Chain (supply chain management), and BEST Software (technology solutions). The integrated platform enables end-to-end logistics services including shipping, supply chain management, and global logistics.

Differentiator

Problem solved

Functional benefit

Brands

• BEST Express: Express delivery service for parcel shipments across Vietnam
• BEST Cargo
• BEST Supply Chain
• BEST Software

Products and services

• BEST Express Express delivery service providing rapid parcel and document shipping with extensive network coverage across Vietnam, including COD, insurance, pre-shipment inspection, POD confirmation, bulky delivery, and floor-level delivery options. Designed for e-commerce platforms, businesses, and individual consumers needing reliable nationwide parcel shipping.
• BEST Cargo Freight and cargo transportation service offering LTL (less-than-truckload) and FTL (full-truckload) shipping solutions for shipments from 15 kg, supported by 94 sorting centers and 20,000+ outlets. Targeted at business and corporate customers requiring cost-efficient heavy freight shipping.
• BEST Supply Chain Integrated supply chain management solution forming part of BEST's intelligent supply chain ecosystem, combining warehousing, inventory management, and logistics coordination for enterprise customers across Vietnam and Southeast Asia.
• BEST Software Technology and software services supporting BEST's digital logistics platform and operations, including the Smart Logistics Platform and related solutions for logistics and supply chain management. Provided to internal operations and offered as solutions to logistics-sector customers.

Quantifiable outcome

• 100% on-time delivery rate
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• FPT UniversitycoreStrategic or Co-development Partner · 17 June 2026Strategic partnership between BEST Inc. Vietnam and FPT University for training, career guidance, and developing high-quality human resources for the e-commerce logistics sector. The collaboration combines BEST's digital logistics platform expertise with FPT's technology education strength to address the shortage of quality logistics personnel in the market.

Scale indicators7 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Giao Hàng Nhanh (GHN): Leading Vietnamese last-mile express delivery carrier serving e-commerce shippers with COD, nationwide coverage, and a franchise/partner outlet model — the most direct domestic competitor to BEST Express Vietnam.
• J&T Express Vietnam: Major Southeast Asian express carrier with deep Vietnam operations, e-commerce focus, and franchise pickup-point network — directly competes with BEST on parcel volume, COD, and shipper pricing.
• Shopee Express (SPX Vietnam): Captive logistics arm of Shopee in Vietnam; handles in-platform parcels and increasingly third-party shippers, putting direct competitive pressure on BEST's e-commerce merchant customers.
• Viettel Post: State-backed Vietnamese postal and express operator with national reach and B2B/B2C parcel services — competes head-on with BEST in both enterprise logistics and consumer express.
• Vietnam Post (VNPost): National postal operator offering express and e-commerce parcel delivery across all63 provinces — overlaps with BEST Express Vietnam on universal coverage and COD-heavy B2C use cases.
• Ninja Van Vietnam: Regional Southeast Asian last-mile carrier with Vietnam operations focused on e-commerce shippers, COD, and franchise pickup points — directly comparable on service mix and target customers.

Broad incumbents

• Kerry Logistics (Kerry Express Vietnam): Asia-headquartered logistics incumbent with parcel and supply chain services in Southeast Asia; broader portfolio than BEST but overlapping express and supply chain offerings in Vietnam.
• DHL Express Vietnam: Global integrator with domestic Vietnamese express and cross-border operations; competes in the higher-end, time-definite segment where BEST's international/integrator capabilities overlap.
• SF Express Vietnam: Chinese integrated express carrier with Vietnam presence; comparable business model (parent-backed express + supply chain) and a peer to BEST given both are Chinese-origin networks expanding in Southeast Asia.

Others

• BEST Inc. (China parent): Parent company of BEST Express Vietnam and integrated Chinese supply chain platform; relevant as the controlling shareholder and as a peer in the broader integrated logistics market shaping Vietnam's strategic direction.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@BESTExpressVietnam
• Facebookfacebook.com/bestexpressvietnam
• LinkedInlinkedin.com/company/best-express-vietnam
• TikToktiktok.com/@bestexpress_vietnam?lang=vi-VN

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about best express vietnam