Neami National

What Neami National does

Neami National is one of Australia's largest community-managed mental health, homelessness, and suicide prevention service providers, founded in 1987 and headquartered on Wurundjeri Country in Preston, Victoria. The organization operates 70+ services across 40 Indigenous lands and supports approximately 34,000 people annually through a portfolio that includes federally funded Head to Health walk-in mental health centers, Step Up/Step Down residential programs (up to 22 beds per site), suicide prevention coordination and aftercare, youth residential recovery services, homelessness outreach, and the Geelong Zero Project. Neami is the lead provider of Head to Health services across multiple Australian locations and employs 1,100+ staff, of which 23%+ are in designated Lived Experience roles. Its core operating model is built on the proprietary Collaborative Relational Practice (CRP) framework and Intentional Peer Support (IPS) training methodology, with sub-brands including RightByYou (youth suicide prevention website) and the Urgent Mental Health Care Centre in Adelaide.

Neami reorganized in 2023-2024 under a 'Future State' operating model, transitioning from a state-based geographic structure to four function-based streams (Integrated Support, Mental Health Hubs, Community Connection and Wellbeing, Safety and Homelessness) supported by a central Service Excellence Hub. The organization delivers through co-designed partnerships with Aboriginal Community Controlled Health Organizations (VAHS, Larrakia Nation), Primary Health Networks, state Mental Health Commissions, and peer providers (Richmond Fellowship Queensland, Lives Lived Well), and conducts research in collaboration with Orygen and the ALIVE National Centre.

Neami is a private not-for-profit entity (ABN 52 105 082 460) funded almost entirely through multi-year government contracts and commissions — primarily PHN-led Head to Health funding, state Mental Health Commission and DCJ contracts, and NDIS service agreements — supplemented by philanthropic grants from foundations such as Anthony Costa and Give Where You Live. All services are provided free to consumers; there is no consumer pricing, no consumer subscription, and no commercial revenue stream. CEO Tom Dalton leads the executive team, with Ruth Faulkner on the Board.

Name

Neami National

Legal name

Neami National

Website

https://www.neaminational.org.au

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Neami National is an Australian not-for-profit providing free mental health, homelessness, and suicide prevention services through 70+ programs across 40 Indigenous lands, serving 34,000 people annually with 1,100+ staff, predominantly funded by government contracts.

Ownership category

akta.pro rank

Product category

Community Mental Health Services

NAICS

Social Assistance (624), Individual and Family Services (6241), Residential Mental Health and Substance Abuse Facilities (623220), Temporary Shelters (624221)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

Keywords

• Mental health services
• Community mental health
• Suicide prevention support
• Homelessness support services
• Peer support programs

Headquarters

HQ city

Rosanna

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government Contracts and Commissioned Services: Primary revenue from federal and state government funding through Primary Health Networks (PHNs), Mental Health Commissions, and government departments. Services include Head to Health centers, suicide prevention, housing support, and mental health services commissioned under national and state mental health frameworks.
2. Philanthropic Grants: Funding from charitable foundations including Anthony Costa Foundation and Give Where You Live Foundation for specific projects like Geelong Zero homelessness initiative.
3. NDIS Funded Services: Services delivered under the National Disability Insurance Scheme for participants with psychosocial disabilities.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Neami National provides free, federally and state-commissioned mental health, suicide prevention, and homelessness support services across Australia through 70+ programs. Service delivery spans walk-in Head to Health centres, Step Up/Step Down residential recovery, suicide prevention coordination and aftercare, integrated therapeutic support, community connection and wellbeing programs, peer-led Lived Experience support, and targeted Aboriginal and Torres Strait Islander and multicultural programs. All services are free to consumers and accessed via self-referral, walk-in, healthcare provider referral, or commissioned pathways.

Product overview

Neami National is one of Australia's largest mental health and wellbeing support organizations, offering a diverse portfolio of over 70 services across the country. The organization operates a multi-service model comprising Head to Health Centers (including the Urgent Mental Health Care Centre in Adelaide), integrated mental health support, community connection and wellbeing programs, Step Up/Step Down residential services, suicide prevention coordination, and homelessness support including the Geelong Zero Project. Key digital initiatives include RightByYou (a youth suicide prevention web tool) and Photo Stories for Impact (a Lived Experience engagement program). The organization also delivers specialized services for Aboriginal and Torres Strait Islander peoples (Wadamba Wilam), youth (YFlex, Youth Residential Recovery Services), and aftercare support following suicide attempts.

Differentiator

Problem solved

Functional benefit

Brands

• RightByYou: A youth peer-to-peer suicide prevention website designed by and for young people to support friends experiencing mental health crisis.
• Urgent Mental Health Care Centre (UMHCC)

Products and services

• Head to Health Centres Federally funded adult mental health centres providing a welcoming environment with clinical and peer support for people experiencing distress or crisis; accessible by walk-in without a Medicare card or referral. Neami serves as lead provider across multiple Australian sites including Adelaide, Townsville, Penrith, Darwin, Geelong and Liverpool.
• Urgent Mental Health Care Centre (UMHCC) A Head to Health Centre in Adelaide providing free, safe, and immediate support for people experiencing a mental health crisis, staffed by peer workers and clinicians working side by side.
• RightByYou A youth peer-to-peer suicide prevention website designed by and for young people to support friends experiencing mental health crisis, promoting Australia's best-practice youth suicide prevention resources.
• Step Up / Step Down Residential Service Short-term residential mental health support service for people at risk of hospital admission ('step-up') or transitioning back into the community after leaving hospital ('step-down'). Available in Albany, Geraldton, Kalgoorlie and Joondalup with up to 22 beds per site.
• Perth Metro Suicide Prevention Coordination Builds community capacity to prevent and respond to suicide across the Perth metropolitan area by engaging with service providers, communities and people with lived experience under the WA Suicide Prevention Framework 2021-2025.
• Integrated Mental Health Support Therapeutic support services for individuals experiencing mental health challenges, including rehabilitation and recovery support delivered in the community.
• Community Connection and Wellbeing Support Holistic, community-based models of care that support people experiencing mental health challenges through social contact, peer connection and skill development.
• Geelong Zero Project A community-led initiative addressing homelessness in Central Geelong, working to end rough sleeping by 2035 using the Advance to Zero evidence-based approach, in partnership with the Australian Alliance to End Homelessness and philanthropic funders including the Anthony Costa Foundation and Give Where You Live Foundation.
• Wadamba Wilam Intensive outreach support program for Aboriginal and Torres Strait Islander people experiencing homelessness and mental illness, delivered in partnership with Victorian Aboriginal Health Service (VAHS), Uniting (ReGen) and Northern Area Mental Health Service (NAMHS).
• Universal Aftercare (Perth) Compassionate support and care coordination for people in the Perth metropolitan area following a suicide attempt or episode of suicidal distress.
• YFlex (Perth South) Free mental health service for young people aged 12-25 experiencing complex and ongoing mental health challenges, delivered in Perth South.
• Medicare Mental Health Centres Free mental health centres delivering services including Medicare-funded psychological therapies and support, operating under the federal Medicare Mental Health Centres initiative across multiple Australian locations.
• Youth Residential Recovery Services Residential recovery services supporting young people experiencing serious mental ill-health, providing up to 12 months of intensive psychosocial support including independent living skills development.

Quantifiable outcome

• 34,000 people supported annually
• +3 more outcomes

Named customers9 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

14 partnerships are on record, tiered core, strategic and minor.

• Australian Alliance to End HomelessnesscoreStrategic or Co-development Partner · 1 October 2022Strategic partner providing expertise and support for Geelong Zero initiative using the Advance to Zero evidence-based approach to end rough sleeping.
• Victorian Aboriginal Health Service (VAHS)coreStrategic or Co-development PartnerPartner in Wadamba Wilam program providing intensive outreach support to Aboriginal and Torres Strait Islander people experiencing homelessness and mental illness since 2012.
• Uniting (ReGen)coreStrategic or Co-development PartnerPartner in Wadamba Wilam program delivering services to Aboriginal Victorians experiencing homelessness and mental ill-health.
• Northern Area Mental Health Service (NAMHS)coreStrategic or Co-development PartnerPartner in Wadamba Wilam program providing mental health expertise alongside cultural support from VAHS and Uniting.
• ALIVE National Centre for Mental Health Research TranslationstrategicStrategic or Co-development PartnerResearch partnership to explore how consumers and staff experience the Medicare Mental Health Centre model, co-led by a Lived Experience research team.
• Orygen (National Centre of Excellence in Youth Mental Health)strategicStrategic or Co-development PartnerResearch partnership on Youth Model of Care in Residential Recovery Services, co-produced with young people living in YRRS and lived experience researchers.
• Richmond Fellowship QueenslandcoreChannel Partner/ Reseller/ DistributorPartner in Townsville Head to Health Centre delivery alongside Lives Lived Well and Townsville Multicultural Support Group.
• Lives Lived WellcoreChannel Partner/ Reseller/ DistributorPartner in Townsville Head to Health Centre delivery for mental health and alcohol/drug support services.
• Townsville Multicultural Support GroupcoreChannel Partner/ Reseller/ DistributorPartner in Townsville Head to Health Centre for culturally diverse community engagement and support.
• Drummond Street ServicescoreChannel Partner/ Reseller/ DistributorPartner in Geelong Head to Health Centre delivery, supporting family and community services.
• Larrakia NationcoreChannel Partner/ Reseller/ DistributorPartner in Darwin Head to Health Centre delivery, providing First Nations expertise and cultural guidance for service co-design.
• Hope Community ServicesminorOthersNearby service provider in Joondalup area, co-located partner for community mental health support.
• WA Country Health ServiceminorOthersPartner in regional mental health service delivery for Joondalup area.
• Right Lane ConsultingminorImplementation/ SI/ Consulting PartnerConsulting partner for Future State organizational design and operational structure transition project.

Scale indicators8 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Wellways Australia: National NFP delivering mental health, disability, and community services across Australia. Closely comparable to Neami in mission, service breadth (mental health, housing, suicide prevention), and reliance on government commissioning.
• Flourish Australia: Large Australian mental health NFP focused on recovery-oriented support, housing, and community connection. Directly comparable service model and target population, with similar PHN- and government-funded delivery.
• Mind Australia: One of Australia's largest community-managed mental health organisations, providing psychosocial support, housing, and recovery services. Most direct comparable given overlapping service portfolio, scale, government contract model, and national footprint.
• headspace (National Youth Mental Health Foundation): Federally funded national youth mental health network with ~150 centers. Comparable as a government-commissioned primary access point for youth mental health, partially overlapping Neami's YFlex and youth residential services.
• Richmond Fellowship Australia: Mental health NFP providing psychosocial rehabilitation, supported accommodation, and recovery services. Direct peer delivering overlapping Head to Health-adjacent services in partnership with Neami (e.g., Townsville).
• SANE Australia: Mental health NFP providing peer support, helpline, and information services for people with complex mental health needs. Comparable mission and target population; smaller in direct service delivery than Neami.

Broad incumbents

• Beyond Blue: Nationally recognised mental health organisation delivering information, helplines, and programs. Comparable as a large, government- and donor-funded mental health NFP, though focused more on awareness/advocacy than direct service delivery.
• Life Without Barriers: One of Australia's largest community services NFPs, providing disability, child/family, mental health, and housing services. Comparable in scale and government-funded model, but operates across a broader portfolio beyond mental health.

Emerging players

• Black Dog Institute: Australian mental health research and clinical translation institute. Comparable as a mental health brand and research partner; differs in being research-led rather than a direct service provider.

Regional players

• Launch Housing: Victorian homelessness and housing NFP with overlapping service geography and homelessness mission (similar to Neami's STEP-Link and Geelong Zero). Comparable in homelessness service model, but narrower focus (no broader mental health portfolio).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/neaminational
• Facebookfacebook.com/NeamiNational
• LinkedInlinkedin.com/company/neami
• Instagraminstagram.com/neami_national

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Neami National