Drummond Street Services
- Company typePrivate
- Founded1887
- HeadquartersCarlton, Australia
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Drummond Street Services does
Drummond Street Services is a registered not-for-profit community service organisation headquartered in Carlton, Victoria, Australia, operating continuously since 1887 as one of the longest-serving welfare organisations in the state. The organisation delivers mental health, family support, youth, family violence, LGBTIQA+, disability, and prison reintegration services to individuals and families across seven Victorian office locations (Ballarat, Carlton, Collingwood, Epping, Geelong, North Melbourne, and Wyndham). Its service portfolio is organised under wholly-owned sub-brands including Queerspace (LGBTIQA+ services), The Drum (youth services), Stepfamilies Australia, the Centre for Family Research Evaluation (CFRE) for training and research, and Archer Magazine. Programs span counselling, the Geelong Medicare Mental Health Centre, Geelong Head to Health, Step Thru Care, Futures Free from Violence, WithRespect, ReLink and ReConnect, National Redress Support Services, and others targeting families, young people, LGBTIQA+ communities, CALD communities, family violence survivors, people with mental illness and their carers, and people with disability.
The business model is government-funded service delivery augmented by donations and grants. Primary revenue is sourced from Commonwealth and State government departments (federal and state mental health, family support, and community services programs), with secondary revenue from public donations and grants supporting innovative programs. Services are provided at no-cost or low-cost to maintain accessibility for disadvantaged populations, so the model is contract- and grant-driven rather than transactional. GTM motion is community-led: clients are reached through direct intake, referrals from government departments and health services, and community outreach via website, phone (03 9663 6733), online request forms, social media, newsletters, and community partnerships. Drummond Street also engages in policy advocacy and Royal Commission submissions to influence funding and regulatory outcomes.
Technically, the organisation is not a technology company. No proprietary software, APIs, mobile applications, or AI/ML capabilities were disclosed; technology is described as 'not applicable' with service delivery centred on human clinical and community practitioners. Accreditations held include the National Standards for Mental Health Services (NSQDMH) and QIP Quality Innovation Performance, which are prerequisites for many of the government-funded program streams the organisation operates. Leadership is led by CEO Karen Field, and the organisation is independent of any parent company, with no shareholders, venture backing, or PE ownership.
Drummond Street Services firmographics
Firmographics- Name
- Drummond Street Services
- Legal name
- Drummond Street Services
- Website
- https://ds.org.au
- Company type
- Private
- Founded year
- 1887
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Drummond Street Services industry classification
Industry- Product category
- Community Mental Health and Family Support Services
- NAICS
- Individual and Family Services (6241), Other Individual and Family Services (624190), Child and Youth Services (62411), Social Assistance (624)
- SIC
- Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Community Centers & Neighborhood Support Services (BPAGAEAL)
- akta.pro secondary industries
- LGBTQ+ Rights & Advocacy Organizations (BPAGAFAE), Domestic Violence & Abuse Support Services (BPAGAEAD), Family & Parenting Support Services (BPAGAEAC), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Disability Services & Independent Living Support (BPAGAEAG)
Keywords
Where Drummond Street Services is headquartered
LocationHeadquarters
- HQ city
- Carlton
- HQ country
- Australia
- HQ region
- Oceania
Offices7 records
Markets served
Drummond Street Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Others
Revenue model
- Government Funding: Primary revenue from government department funding to maintain no-cost or low-cost services for individuals and families. Receives funding from Commonwealth and State government sources for mental health, family support, and community services programs.
- Donations and Grants: Accepts donations from the public to support innovative support services for communities experiencing hardship and marginalisation. Funds raised through grants and donations allow provision of new and innovative support services.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Drummond Street Services product offering
Product offeringCore offering
Drummond Street Services is a not-for-profit community service organisation that delivers government-funded counselling, mental health, family, youth, and LGBTIQA+ support services to vulnerable populations across Victoria, Australia. Services are provided at no-cost or low-cost through seven physical offices, online intake, telephone support, and a national footprint of 121 funded service points. The organisation operates specialised sub-brands such as Queerspace (LGBTIQA+), The Drum (youth), Stepfamilies Australia, and CFRE (research and training).
Product overview
Drummond Street Services is a not-for-profit community service organization operating since 1887, providing a comprehensive portfolio of mental health, family support, youth services, and LGBTQIA+ inclusive programs across Victoria. The organization functions as a multi-brand service provider, with key sub-brands including Queerspace (LGBTIQA+ services), The Drum (youth services), Stepfamilies Australia, and the Centre for Family Research Evaluation (CFRE) for research and training. Core service offerings span counselling and support, family violence services, mental health services (including Medicare-funded centres), disability support, prison reintegration support, and parenting programs. These services are delivered through various locations across Victoria including Ballarat, Carlton, Collingwood, Epping, Geelong, North Melbourne, and Wyndham.
Differentiator
Problem solved
Functional benefit
Products and services
- Queerspace LGBTIQA+ focused program providing counselling, support groups, youth services, community programs, family violence response, advocacy, and safe-space initiatives for people of diverse sexualities and genders.
- The Drum Youth services hub offering support, activities, and programs for young people including safe spaces and youth family violence services.
- Stepfamilies Australia Specialised support services for stepfamilies and blended families, providing resources, information, and counselling.
- Centre for Family Research Evaluation (CFRE) Research and evaluation consultancy delivering evidence-based insights, training, and practice development focused on LGBTIQA+ communities, intersectional practice, and family violence.
- Futures Free from Violence Family violence prevention and response service supporting individuals and families experiencing domestic and family violence.
- Geelong Medicare Mental Health Centre (Head to Health) Medicare-funded mental health centre providing free mental health support and services to adults in the Geelong region.
- ReLink and ReConnect Pre- and post-release prison support program helping people transition back into the community and maintain connections with family.
- Step Thru Care (STC) Mental health step-through care service supporting individuals navigating mental health challenges and service transitions.
- Ready Steady Family Family support program providing practical assistance and guidance for families needing support.
- iHeal – Family Violence Recovery Support Family violence recovery support service helping survivors heal from experiences of domestic and family violence.
- Family Foundations Early intervention family support program helping families build stronger relationships and parenting skills.
- WithRespect LGBTIQA+ family violence support service providing specialised assistance for LGBTIQA+ people experiencing family violence.
- The Zone Youth services program providing safe spaces and activities for young people.
- QHub (Safe Spaces) Safe spaces initiative providing LGBTIQA+ inclusive environments for young people.
- Archer Magazine Publication covering sexuality and gender, owned by Drummond Street Services.
- National Redress Support Services Support service for survivors of institutional abuse participating in the National Redress Scheme.
- Independent Disability Support Services Support services for people with disabilities to live independently and participate in their communities.
- Brimbank Dads – Active Dads Father-focused parenting program supporting dads in building positive relationships with their children.
- Caravan of Sound Music and creative arts program for young people providing expression through music activities.
- Family Mental Health Support Service (FMHSS) National funded program providing mental health support to families across Australia through 121 service points including regional and remote locations.
Companies that use Drummond Street Services
Customer profileSegments7 records
Ideal customer profiles2 records
Drummond Street Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Drummond Street Services partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Fearless Movement CollectiveminorPartnership to provide free exercise classes during COVID-19 lockdowns. queerspace/drummond street teamed up with Fearless Movement Collective to offer free non-judgemental fitness classes to support community wellbeing during isolation.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Drummond Street Services competitors and assessment
Company assessmentDirect peers
- Berry Street Victoria: Victorian-based not-for-profit providing family services, child and youth services, family violence support, and therapeutic interventions. Directly comparable in geography (Victoria focus), service portfolio, and target populations, with a similar whole-of-family intake philosophy.
- Mind Australia: Specialist mental health not-for-profit delivering psychosocial support, community mental health services, and carer support across multiple Australian states. Directly comparable in mental health step-through care, family/carer support, and Head to Health centre operation.
- Neami National: Mental health specialist non-profit delivering Head to Health centres (including Geelong), psychosocial support, and suicide prevention across Australia. Directly comparable through co-delivery of Geelong Head to Health and Whittlesea/Latrobe Mental Health and Wellbeing Local services.
- Melbourne City Mission: Victorian not-for-profit delivering youth services, family support, homelessness, and mental health programs. Directly comparable in Victorian geographic focus, youth and family service mix, and whole-of-family support model.
- Switchboard Victoria (QLife): LGBTIQA+ peer-led support and referral service operating telephone and digital support lines. Comparable in LGBTIQA+ community focus, counselling/referral service delivery, and Victorian base; smaller scope but directly overlapping target population with Queerspace.
- Relationships Australia: National federation of community service organizations providing family relationship counselling, parenting programs, and family dispute resolution. Directly comparable in family support, stepfamily services, and government-funded community service model.
Broad incumbents
- Anglicare Australia: National network of Anglican-affiliated community service organizations delivering family support, mental health, family violence, and community services across all Australian states. Directly comparable scale and service mix, with stronger national geographic reach and a faith-based funding base.
- Salvation Army Australia (Salvos): Australia's largest faith-based community services organization delivering family violence, homelessness, mental health, and youth services nationally. Comparable multi-program family support portfolio with substantially larger donor base, geographic reach, and balance sheet.
- Baptcare: Faith-based community services organization delivering family services, child and youth services, mental health, and family violence programs across Victoria, Tasmania, and South Australia. Comparable multi-program portfolio with broader geographic and demographic reach.
- Uniting (formerly UnitingCare Victoria and Tasmania): Large multi-state community services organization delivering family violence, mental health, youth, and family support services across Victoria, NSW, and the ACT. Comparable scope and similar government-funded delivery model, with significantly larger scale and broader geographic reach.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Drummond Street Services social profiles
Digital presenceDrummond Street Services compliance and trust
Trust signalCompliance2 records
Drummond Street Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Drummond Street Services leadership team
Management profileNumber of profiles
Profiles1 record
Drummond Street Services subsidiaries and ownership
Company hierarchySubsidiaries5 records
Drummond Street Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Drummond Street Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Drummond Street Services
What does Drummond Street Services do?
Drummond Street Services is a not-for-profit community service organisation that delivers government-funded counselling, mental health, family, youth, and LGBTIQA+ support services to vulnerable populations across Victoria, Australia. Services are provided at no-cost or low-cost through seven physical offices, online intake, telephone support, and a national footprint of 121 funded service points. The organisation operates specialised sub-brands such as Queerspace (LGBTIQA+), The Drum (youth), Stepfamilies Australia, and CFRE (research and training).
Is Drummond Street Services a public or private company?
Drummond Street Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Drummond Street Services founded?
Drummond Street Services was founded in 1887. It employs 101 to 250 people.
Where is Drummond Street Services based?
Drummond Street Services is headquartered in Carlton, Australia, in the Oceania region.
How does Drummond Street Services make money?
Two revenue lines are on record. Government Funding is the primary driver. The others are donations and Grants.
Who are Drummond Street Services's main competitors?
Direct peers on record are Berry Street Victoria, Mind Australia, Neami National, Melbourne City Mission, Switchboard Victoria (QLife) and Relationships Australia. Broad incumbents are Anglicare Australia, Salvation Army Australia (Salvos), Baptcare and Uniting (formerly UnitingCare Victoria and Tasmania).
Does Drummond Street Services have an API?
No public API is recorded for Drummond Street Services.
What industry is Drummond Street Services in?
Drummond Street Services's product category is Community Mental Health and Family Support Services. Its primary akta.pro industry code is BPAGAEAL, Community Centers & Neighborhood Support Services, with a secondary code of BPAGAFAE, LGBTQ+ Rights & Advocacy Organizations. Its NAICS code is 6241 and its SIC code is 8300.