Knosys
Knosys Limited is an ASX-listed Australian SaaS provider of three digital-workplace platforms — KnowledgeIQ (knowledge management), Libero (library management), and GreenOrbit (intranet) — serving enterprise and government customers in banking, telecommunications, healthcare, legal, and library verticals across ANZ, the US, the UK, and New Zealand.
- Company typePublic
- Founded2015
- HeadquartersMelbourne, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Knosys does
Knosys Limited (ASX: KNO) is an Australian-headquartered SaaS company providing three complementary digital-workplace platforms: KnowledgeIQ, a cloud-based omni-channel knowledge management solution used by contact centres and customer support teams; Libero, a cloud-based library management system deployed across public, special, and academic libraries; and GreenOrbit, a modern out-of-the-box intranet. The technology stack combines natural-language machine-learning search (SmartSearch), semantic understanding, presentation scoring, and integrations including a native Salesforce connector, with KnowledgeIQ now being positioned as an authoritative System of Record for downstream AI assistants.
The company sells through a direct enterprise field-sales motion with regional offices in Melbourne (HQ), Raleigh (USA), Dorking (UK/Europe), and New Zealand, supported by an event-driven and content-marketing GTM. Revenue is generated almost entirely from recurring SaaS subscriptions, with disclosed enterprise contract values ranging from several hundred thousand to A$3.8 million for multi-year deals, and the business reports ARR of A$9.5 million as of Q1 FY26 alongside 380,000+ users and 1 million+ information assets under management.
Knosys was founded and ASX-listed in 2015, pivoted to a cloud-based platform in 2019, and expanded its product set and international footprint through the 2020–2021 acquisitions of GreenOrbit and Libero. Its customer base spans banking and financial services (ANZ, Heritage Bank, Brookline Bancorp), telecommunications (Optus), healthcare and government (Healthdirect Australia, Healthscope, Service SA, Office of DPP WA and Victoria), retail (Harvey Norman), media (SBS, NFSA), and libraries, with multi-year contract renewals and an Australian-skewed but globally distributed book of business.
Knosys firmographics
Firmographics- Name
- Knosys
- Legal name
- Knosys Limited
- Website
- https://knosys.co
- Company type
- Public
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Knosys Limited is an ASX-listed Australian SaaS provider of three digital-workplace platforms — KnowledgeIQ (knowledge management), Libero (library management), and GreenOrbit (intranet) — serving enterprise and government customers in banking, telecommunications, healthcare, legal, and library verticals across ANZ, the US, the UK, and New Zealand.
- Ownership category
- akta.pro rank
Knosys industry classification
Industry- Product category
- Enterprise Knowledge Management Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Knowledge Management & Service Desk Platforms (HDAEALAH)
Keywords
Where Knosys is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices4 records
Markets served
Knosys business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software-as-a-Service (SaaS) Subscriptions: Recurring subscription revenue from cloud-based knowledge management, intranet, and library management solutions. Customers pay subscription fees for access to software platforms. Revenue recognized over contract terms with annual recurring revenue (ARR) model.
Go-to-market motion3 records
Distribution channels2 records
Marketing channels6 records
Knosys product offering
Product offeringCore offering
Knosys sells three proprietary cloud-based SaaS platforms: KnowledgeIQ (omni-channel knowledge management for enterprise contact centers and customer-facing teams), Libero (cloud-based library management system for libraries) and GreenOrbit (modern out-of-the-box intranet). The platforms help organisations centralise knowledge, deliver consistent customer and employee experiences, and integrate with systems such as Salesforce under a recurring subscription model.
Product overview
Knosys is a global SaaS information technology company offering a portfolio of three complementary software solutions for the digital workplace: KnowledgeIQ (knowledge management platform), Libero (library management system), and GreenOrbit (modern intranet). These solutions are designed to boost productivity, collaboration, and information connectivity by centralising organisational knowledge, enabling easy access to information, and providing tools for content management, training, and internal communications. The products serve different but related needs within enterprise information management, from customer-facing knowledge bases to internal library services to employee intranets.
Differentiator
Problem solved
Functional benefit
Brands
- KnowledgeIQ: Market leading cloud-based omni-channel knowledge management solution for call centre teams and customers.
- Libero
- GreenOrbit
Products and services
- KnowledgeIQ Market-leading cloud-based omni-channel knowledge management solution that simplifies and centralises the organising and sharing of knowledge and information, used by enterprise contact centre teams and customers to improve productivity and customer experience. Trusted by over 40,000 users and positionable as a System of Record for AI assistants.
- Libero All-in-one cloud-based library management system developed by librarians for public, special and academic libraries, enabling discovery, integrations and mobile access for members and staff across all devices.
- GreenOrbit Modern out-of-the-box cloud intranet solution providing documents, group chats, forms, workflows, onboarding, calendars and leave requests to equip organisations with an integrated digital workplace experience.
Quantifiable outcome
- ANZ signed 2-year contract extension worth $3.8 million with full upfront payment
- +6 more outcomes
Companies that use Knosys
Customer profileNamed customers14 records
Segments7 records
Ideal customer profiles6 records
Knosys technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability4 records
Feature5 records
Knosys partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- SalesforcecoreKnowledgeIQ integration with Salesforce enables improved customer and agent experience. The integration allows omnichannel knowledge delivery, connecting knowledge management capabilities with Salesforce CRM platform for enhanced customer service operations.
Scale indicators8 records
Recent moves9 records
Expansion highlights5 records
Knosys competitors and assessment
Company assessmentDirect peers
- Tettra: AI-powered knowledge base and intranet platform targeted at SaaS and tech companies, integrating with Slack and Google Workspace. Comparable to KnowledgeIQ as a focused KM SaaS with similar AI-search value proposition, though typically serving smaller accounts.
- Slab: Modern knowledge base and wiki SaaS for internal teams with AI-powered search and integrations into collaboration tools. Direct peer to KnowledgeIQ in the mid-market and enterprise knowledge management category.
- SirsiDynix: Leading provider of library management systems and integrated library platforms for public, academic and special libraries globally. Direct competitor to Libero in the library management software market where Knosys has long-tenured customers.
- KMS Lighthouse: Knowledge management platform purpose-built for retail and franchise contact centres, with AI-driven answers. Very comparable to KnowledgeIQ's retail/customer service positioning (e.g., Harvey Norman, Tropical Smoothie customer logos).
- Atlassian Confluence: Widely-deployed team wiki and knowledge management product from Atlassian with AI search and integrations into Jira and Trello. Competes with KnowledgeIQ for knowledge authoring, search, and team-level documentation use cases.
- Bloomfire: Enterprise knowledge management and insights platform with AI-powered search and content authoring for customer support, sales enablement, and internal communities. Closely comparable in product positioning and target buyer (knowledge/information leaders) to Knosys KnowledgeIQ.
- Guru: Cloud knowledge management platform focused on contact centres and customer-facing teams, with AI-powered search and browser/CRM integrations. Direct competitor to KnowledgeIQ across similar mid-market and enterprise personas in support and service operations.
Broad incumbents
- Zendesk: Customer experience and support platform with AI-powered knowledge base (Zendesk Guide) and agents/copilot. Comparable to KnowledgeIQ where contact centre and agent-assist use cases overlap, especially for CX buyers similar to Optus and ANZ.
- ServiceNow: Enterprise cloud platform spanning ITSM, ESM, and knowledge management with AI/Now Assist capabilities. Competes with Knosys at the high end of the market where ServiceNow bundles knowledge, workflow and case management into broader enterprise deals.
- Microsoft Viva / SharePoint: Microsoft's employee experience and intranet platform (Viva) layered on SharePoint, with Copilot integration for knowledge retrieval. Direct competitive overlap with both KnowledgeIQ (KM) and GreenOrbit (intranet) inside Microsoft-anchored enterprises.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Knosys social profiles
Digital presenceKnosys financial estimates
Financial estimateRevenue estimate
Valuation estimate
Knosys leadership team
Management profileNumber of profiles
Profiles6 records
Knosys subsidiaries and ownership
Company hierarchySubsidiaries2 records
Knosys funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Knosys M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Knosys
What does Knosys do?
Knosys sells three proprietary cloud-based SaaS platforms: KnowledgeIQ (omni-channel knowledge management for enterprise contact centers and customer-facing teams), Libero (cloud-based library management system for libraries) and GreenOrbit (modern out-of-the-box intranet). The platforms help organisations centralise knowledge, deliver consistent customer and employee experiences, and integrate with systems such as Salesforce under a recurring subscription model.
Is Knosys a public or private company?
Knosys is a public company. It is classified as public and is currently operating.
When was Knosys founded?
Knosys was founded in 2015. It employs 11 to 50 people.
Where is Knosys based?
Knosys is headquartered in Melbourne, Australia, in the Oceania region.
How does Knosys make money?
One revenue line is on record: software-as-a-Service (SaaS) Subscriptions.
Who are Knosys's main competitors?
Direct peers on record are Tettra, Slab, SirsiDynix, KMS Lighthouse, Atlassian Confluence, Bloomfire and Guru. Broad incumbents are Zendesk, ServiceNow and Microsoft Viva / SharePoint.
Does Knosys have an API?
No public API is recorded for Knosys.
What industry is Knosys in?
Knosys's product category is Enterprise Knowledge Management Software. Its primary akta.pro industry code is HDAEALAH, IT Knowledge Management & Service Desk Platforms. Its NAICS code is 513210 and its SIC code is 7372.