Insurance Claims Adjusters

What Insurance Claims Adjusters does

Insurance Claims Adjusters (ICA, LP) was a US-headquartered independent insurance adjusting firm founded in 1991 in Dallas/Fort Worth and now based in Charlotte, North Carolina, providing comprehensive claims management solutions for personal and commercial lines losses. Its core offering comprises field appraisals, full claim adjustments for residential, commercial, and contents losses, third-party administration across AL/GL/property/commercial/trucking and municipal liability lines, catastrophe response, and adjuster training services — delivered through a nationwide network of more than 800 credentialed adjusters with 24/7 catastrophe availability, on-site field resource centers, and dedicated claim intake operations.

Underlying the service delivery is a proprietary claims management platform with cross-platform integration and mobile capabilities, including the ICA Mobile Claims app deployed on Google Play and Apple App Store for real-time scheduling, claim diaries, payroll access, and staff contact. Operational tooling includes a process automation/machine-learning robot (developed with parent Brown & Brown) that uses keyword identification and OCR to scale throughput (cited at 50 claims/day manually to 1,000+ per day for a 125,000-claim hospitality book), an AI-powered avatar-based adjuster training system, and a virtual photo/video estimating tool partnered with American Claims Management for remote scope and estimate creation.

ICA generates revenue through professional-services fees billed to insurance carriers, third-party administrators, and self-insured entities for claims handling, plus managed-services revenue from full TPA programs and training revenue from external adjuster/staff education. GTM is sales-led and enterprise field sales, with direct relationships to "top 10" US insurance carriers; clients include national carriers, TPAs, and self-insured entities across personal, commercial, and catastrophe exposures. Following Brown & Brown's October 2023 sale of ICA together with ACM, PGCS, and USIS to Davies Group Ltd. for $185-205M (representing ~$100M of aggregate annual revenue across the four businesses), ICA has rebranded to Davies and now operates as a business unit within the UK-headquartered Davies platform.

Name

Insurance Claims Adjusters

Legal name

ICA, LP

Website

https://icaadjusters.com

Company type

Private

Founded year

1991

Operating status

Acquired

Headcount range

11–50 employees

Short description

Insurance Claims Adjusters (ICA) is a US independent insurance adjusting firm offering claims management solutions for personal and commercial losses to insurance carriers, third-party administrators, and self-insured entities, delivered through 800+ credentialed field adjusters, proprietary claims software, and catastrophe response capabilities.

Ownership category

akta.pro rank

Headquarters

HQ city

Charlotte

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Claims Adjusting Services: ICA provides comprehensive claims management solutions for personal and commercial losses, including field appraisals, full adjustments for damages to structures, contents, and commercial properties. Services can be bundled or delivered separately. Revenue is generated through fees for claims handling services billed to insurance carriers and third-party administrators.
2. Third Party Administration (TPA): Full-program administration with electronic data transfer, financial account management, and single-point-of-contact office services for AL, GL, property, commercial, trucking, and municipal liability lines. Revenue generated as a TPA providing end-to-end claims administration.
3. Training Services: ICA provides three tiers of educational programs for adjusters and staff: classroom-based training, WebEx-based live/recorded sessions, and virtual on-demand training. Training offered to both ICA personnel and external customers.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Insurance Claims Adjusters (ICA) provides comprehensive claims management solutions for personal and commercial losses, including field appraisals, full adjustments for structures/contents/commercial properties, catastrophe response, Third Party Administration (TPA) programs, and adjuster training. Services are delivered to insurance carriers, third-party administrators, and self-insured entities by a nationwide roster of 800+ credentialed adjusters using proprietary claims management software and a mobile field app.

Product overview

Insurance Claims Adjusters offers a unified claims management platform centered on its proprietary claims management software, complemented by the ICA Mobile Claims mobile application. The platform provides comprehensive claims management solutions for personal and commercial losses, from daily claims to catastrophic events. Services include field appraisals, full adjustments, Third Party Administration (TPA) programs, catastrophe services, and training programs. The mobile app extends the platform's functionality by enabling field adjusters to manage claims, update availability, and access payroll in real time.

Differentiator

Problem solved

Functional benefit

Products and services

• Field Appraisal Services

Quantifiable outcome

• Processed 125,000 claims for a hospitality client using automation, scaling from 50 claims/day manually to 1,000+ claims/day
• +2 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• Davies Group Ltd.coreOthers · 31 October 2023Brown & Brown sold ICA and three other TPA businesses (ACM, PGCS, USIS) to Davies Group Ltd. in October 2023 for $185-205 million. All 600 teammates transitioned to Davies. The transaction closed in December 2023. ICA rebranded to Davies following the acquisition. Brown & Brown also established a long-term commercial relationship with Davies to leverage their claims services capabilities.

Scale indicators8 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Sedgwick: Largest independent claims and productivity management firm in North America, providing property, casualty, auto, and liability claims adjusting alongside TPA services. Direct competitor to ICA across personal, commercial, and CAT lines with a much larger global footprint.
• Crawford & Company: Global independent claims management and TPA firm serving insurance carriers and self-insureds across property, casualty, and CAT losses. Closely comparable to ICA in business model, customer base (large carriers and self-insureds), and service mix.
• Eberl Claims Service: US independent adjusting firm providing property, casualty, and CAT claims handling to insurance carriers. Comparable to ICA in independent-adjusting focus, carrier client base, and catastrophe response services.
• Engle Martin & Associates: Independent claims adjusting and TPA firm specializing in commercial property, casualty, and specialty lines for insurance carriers. Directly comparable to ICA on complex commercial and TPA service lines.
• Pilot Catastrophe Services: Independent catastrophe claims adjusting firm deploying large rosters of field adjusters for storm response across the US. Directly comparable to ICA's CAT response offering and field-adjuster model.
• Alacrity Solutions: Multi-line claims and TPA provider serving insurance carriers and self-insureds across property, casualty, and specialty lines. Comparable to ICA in bundled TPA-plus-adjusting service model and carrier customer base.
• TRISTAR Insurance Group: Third-party claims administrator handling property, casualty, and liability claims for carriers and self-insureds. Comparable to ICA's TPA business line and end-to-end claims administration capabilities.

Broad incumbents

• Davies Group: Global professional services and claims management firm that acquired ICA in 2023. Operates a broader portfolio across insurance, financial services, and public-sector claims — now the parent of the ICA business.
• Brown & Brown: Large publicly traded insurance brokerage (NYSE: BRO) that owned ICA from 2013 to 2023 and continues as a commercial partner under Davies. Overlap with ICA is indirect via brokerage-distribution relationships rather than direct claims handling.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/icaadjusters
• Facebookfacebook.com/ICAInsuranceClaims
• LinkedInlinkedin.com/company/insurance-claims-adjusters-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Insurance Claims Adjusters