What dtms does

dtms GmbH is a German telecommunications and contact center software provider headquartered in Mainz, with additional offices in Bonn and Hamburg. The company is a licensed connection network operator that delivers a platform-plus-modules customer dialogue stack built around two core products: digicom Eventrouting, a cloud ACD that unifies telephone, email, fax, chat and social media into a single routing layer, and Dialog Control, an intelligent call distribution system with native integrations into Zendesk and Freshdesk. On top of this core, dtms sells a suite of AI-powered modules including the dtms Voicebot (autonomous multilingual voice agent), DC Assistant (call summarization and information extraction), dtms Translate (real-time translation across 75+ languages and dialects), dtms Voice Processor (speech-to-text), and dtms Audiocreator (text-to-speech and professional audio production), complemented by self-service web portals for routing, reporting and analytics. The company also provisions and manages regulated service numbers (0800, 0180, 0900, 0137, 118xx, international numbers and Premium Voice services) and holds ISO/IEC 27001 certification.

The business operates with approximately 80 employees serving more than 2,300 customers across all industries and public authorities in the DACH region, with international service-number reach across 100+ countries. dtms employs a hybrid go-to-market combining direct enterprise field sales for complex deployments, inside sales for mid-market accounts, and a self-service online shop for SMB service-number provisioning. Revenue is generated through recurring service-number tariffs, usage-based transaction fees on premium numbers, contact center software subscriptions, AI module licensing, and professional services for Zendesk integrations. The company is privately held and has been a subsidiary of net group Beteiligungen GmbH & Co. KG since August 2019; next id GmbH was merged into dtms in July 2020 to consolidate the parent group's customer intelligence technologies.

Name

dtms

Legal name

dtms GmbH

Website

https://dtms.de

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

dtms is a German licensed telecom operator and contact center software provider offering cloud ACD (digicom Eventrouting, Dialog Control), AI modules (Voicebot, DC Assistant, Translate), and regulated service numbers to 2,300+ enterprise and public-sector customers across DACH.

Ownership category

akta.pro rank

Headquarters

HQ city

Mainz

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Service Numbers: Revenue from provisioning and managing various service numbers including 0800, 0180, 0900, 0137, 118xx, international numbers, and premium voice services. Pricing based on usage, tariffs, and transaction fees.
2. Contact Center Software Licenses: Cloud-based contact center software solutions including digicom Eventrouting, Dialog Control, and AI applications. Revenue from software licensing and usage.
3. Routing and Reporting Services: Self-service web portals for routing management and service analytics, included with service numbers or available separately
4. Zendesk Integration Services: Implementation and support services for Zendesk Premier Solution Provider partnership, including ACD integration

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

dtms is a German contact center solutions specialist that develops and operates a cloud-based omnichannel contact center platform (digicom Eventrouting) with intelligent call distribution (Dialog Control) and a suite of AI-powered add-on modules (Voicebot, DC Assistant, Voice Processor, Translate, Audiocreator). The company also provisions and manages service numbers (0800, 0180, 0137, 0900, international, 118xx, premium voice) as a licensed telecommunications network operator, complemented by routing/reporting portals and CRM integrations (Zendesk Premier, Freshdesk).

Product overview

dtms is a German telecommunications company and Contact Center Solution Specialist offering a comprehensive portfolio of customer dialogue solutions. The offering consists of a platform-plus-modules architecture centered around digicom Eventrouting (Cloud Contact Center ACD) and Dialog Control (intelligent call distribution), supplemented by AI-powered add-on modules including dtms Voicebot (automated voice interactions), DC Assistant (call summarization), dtms Voice Processor (speech-to-text), dtms Translate (real-time translation), and dtms Audiocreator (audio production). Additional routing and reporting tools include Routing Portal, Network IVR, and Service-Portal. The company also provides a full range of service numbers (0800, 0180, 0137, 0900, international numbers, and special services like 118Kombi and MultiChannel), and integrations with Zendesk and Freshdesk CRM platforms.

Differentiator

Problem solved

Functional benefit

Brands

• digicom: Cloud Contact Center application that bundles all input channels under one unified interface for customer dialogue management.
• Dialog Control
• dtms Voicebot
• DC Assistant
• dtms Voice Processor
• dtms Translate
• dtms Audiocreator
• Network IVR
• Service-Portal
• Routing Portal

Products and services

• digicom Eventrouting Cloud Contact Center application that bundles all input channels (telephone, email, fax, chat, social media) under a unified interface, networking existing systems and processes together for seamless customer dialogue. Aimed at enterprises that need omnichannel routing and integration across departments.
• Dialog Control Intelligent call distribution (ACD) solution providing call routing, monitoring and evaluation in an intuitively operated tool. Can be used as a stand-alone telephony solution or fully integrated into Zendesk/Freshdesk systems. Targets enterprises operating contact centers and helpdesks.
• dtms Voicebot AI-powered voicebot solution that autonomously processes standard customer inquiries, freeing employees from recurring standard tasks and providing 24/7 availability. Uses NLP to answer standard questions and routes complex queries to human agents. Targets enterprises with high volumes of routine customer inquiries.
• DC Assistant Multilingual AI assistant that automatically summarizes customer calls and extracts relevant information using speech transcription, saving time, resources and costs for documentation. Configurable via natural language prompts. Targets contact center teams that need to minimize documentation effort.
• dtms Voice Processor
• dtms Translate
• dtms Audiocreator
• Network IVR
• Routing Portal
• Service-Portal
• Webportale Suite
• Zendesk Integration
• 0800 Service Numbers Freephone service numbers allowing customers to contact a business free of charge from landline or mobile. Ordered through the dtms online shop with transparent tariff packages and memorable number selection. Targets any business wanting a professional freephone number.
• 0180 Service Numbers
• 0137 Service Numbers
• 0900 Service Numbers
• MultiChannel Service Numbers
• 118Kombi
• Premium Voice

Quantifiable outcome

• AI can answer up to 80% of standard questions depending on data quality
• +1 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability8 records

Feature9 records

Partnerships

One partnership is on record.

• ZendeskcoreTechnology or Integrationdtms is a Zendesk Premier Solution Provider offering complete omnichannel contact center integration. The partnership provides Dialog Control (ACD) fully integrated into Zendesk, complete 360-degree view of all contact histories, and in-house developer support for implementation and migration.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Enghouse Systems: Canadian vendor with a large portfolio of contact center and telecom software assets (e.g., Vocalcom, Espire). Competes with dtms in cloud contact center and is acquisitive in the same space.
• Five9: Pure-play cloud CCaaS vendor with strong AI roadmap (Genius AI). Comparable to dtms in targeting enterprise contact center workloads and bundling routing, IVR, and AI agent capabilities.
• Genesys: Global CCaaS market leader offering cloud contact center, omnichannel routing, and AI agent capabilities. Closest direct competitor to dtms's digicom Eventrouting and AI modules, but at significantly larger scale and global reach.
• Content Guru: UK-headquartered CCaaS provider with strong European public-sector and enterprise presence (storm cloud contact center). Most comparable European-headquartered peer to dtms in terms of regional focus and target customer profile.
• 8x8: Cloud communications platform combining UCaaS and CCaaS with AI-powered virtual agent and analytics. Comparable to dtms in bundling telephony infrastructure with contact center software.
• NICE inContact: Major CCaaS platform from NICE Ltd., providing cloud ACD, workforce engagement, and CXone AI. Competes with dtms in mid-market and enterprise cloud contact center deals across Europe.

Broad incumbents

• Cisco (Webex Contact Center): Global incumbent offering Webex Contact Center as part of the broader Cisco collaboration portfolio. Competes with dtms at the enterprise tier with a much wider hardware/software stack.
• Microsoft (Dynamics 365 Customer Service / Contact Center): Hyperscaler-grade contact center offering bundled into Microsoft Dynamics 365 and Teams. Competes with dtms via native AI, deep enterprise integrations, and bundled licensing, and represents a major platform risk for mid-market CCaaS players.

Emerging players

• Cognigy: German-headquartered conversational AI platform for enterprise customer service automation. Direct overlap with dtms's Voicebot and DC Assistant products, but Cognigy is AI-first rather than a full CCaaS suite.
• Parloa: Berlin-based AI voice agent platform targeting enterprise customer service. Direct overlap with dtms Voicebot and Translate, and a local German competitor with significant recent venture funding.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xxing.com/pages/dtmsgmbh
• LinkedInlinkedin.com/company/dtmsgmbh

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about dtms