What ECR Solutions does

ECR Solutions Consultoria e Sistemas LTDA is a Brazilian consulting and systems firm specializing exclusively in TOTVS Protheus ERP implementations, customizations, integrations, fiscal compliance, and ongoing support. The company serves enterprise clients across manufacturing, retail, logistics, and agribusiness — including Michelin, Grupo Tristão, Sestini, Coroa, FP, and Agro Foods — with a portfolio spanning module implementation, custom development, legacy system integration, version upgrades, and a structured fiscal training program covering EFD REINF, eSocial, and TAF-TOTVS.

The firm's flagship technology is Pérola IA, a proprietary AI-powered integration that connects WhatsApp directly to the Protheus ERP, enabling sales teams to query inventory and prices, register customers, generate quotes, and create orders through conversational text messages. Pérola IA, launched in 2023, is marketed as exclusive to ECR Solutions with no other Brazilian vendor offering an equivalent WhatsApp-to-Protheus integration. The company complements Pérola IA with a tiered support model — including a 24/7 ECR Premium service — and operates offices in São Paulo and Rio de Janeiro.

ECR Solutions runs a direct, sales-led go-to-market motion targeting enterprise Protheus users, with no channel partners or resellers. Customer acquisition begins with a free diagnostic consultation and progresses to scoped project engagements or recurring support contracts. The company reaches prospects through its website, dedicated phone lines, multiple WhatsApp Business numbers, and email. Founded by three former TOTVS S.A. professionals carrying more than 100 years of combined Protheus experience, ECR is privately held, bootstrapped, and operates with a 1–10 employee team.

Name

ECR Solutions

Legal name

ECR Solutions Consultoria e Sistemas LTDA

Website

https://ecrsolutions.com.br

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

ECR Solutions is a Brazilian consulting firm offering TOTVS Protheus ERP implementation, custom integration, fiscal compliance, and recurring support to enterprise clients. It also sells Pérola IA, a proprietary WhatsApp-based AI assistant that connects directly to Protheus.

Ownership category

akta.pro rank

Product category

ERP Consulting Services

NAICS

Custom Computer Programming Services (541511), Management, Scientific, and Technical Consulting Services (5416)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ERP Implementation & Systems Integration Services (BPAEAGAA)

Keywords

• ERP consulting services
• TOTVS Protheus implementation
• ERP system integration
• Fiscal compliance training
• AI WhatsApp integration

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Consulting and Professional Services: Project-based consulting engagements including system diagnostics, module implementations, custom developments, integrations, and optimizations. Delivered both on-site and remotely with scoped deliverables and pricing.
2. Support Services: Ongoing personalized support contracts including the ECR Premium tier offering 24-hour access with priority service. Includes remote assistance and ongoing system maintenance.
3. Training Services: Fiscal and ERP training programs covering EFD REINF, eSocial, TAF, and various Protheus modules including Backoffice, Financial, Inventory, and Human Resources.
4. Pérola IA (AI Product): AI-powered WhatsApp integration solution sold as a product/service for Protheus users, enabling sales team automation and efficiency gains.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

ECR Solutions is a consulting and systems firm specializing exclusively in TOTVS Protheus ERP, providing implementation, customization, integration, fiscal compliance updates, ongoing support, and training services. The company also develops and sells Pérola IA, an AI-powered proprietary WhatsApp integration that enables Protheus users to query prices, check inventory, generate quotes, and create orders through conversational messaging.

Product overview

ECR Solutions operates as a specialized Protheus TOTVS ERP consulting firm offering a portfolio of services centered on the Protheus platform. The core offering is consulting and support for Protheus ERP implementations, supplemented by the proprietary Pérola IA product—a WhatsApp-based AI integration that enables real-time ERP queries and order generation through conversational messaging. Additional offerings include module implementation, custom development, fiscal updates, ERP diagnostics, and a suite of fiscal training programs (EFD REINF, eSocial, TAF-TOTVS). The company also provides tiered support options including a 24/7 ECR Premium tier for priority assistance.

Differentiator

Problem solved

Functional benefit

Products and services

• Pérola IA AI-powered WhatsApp integration for TOTVS Protheus ERP that lets commercial and sales teams query prices, check inventory, register customers, issue quotes, and create orders through conversational text messages without leaving the WhatsApp platform.
• Suporte Personalizado Protheus Personalized technical support service for Protheus ERP systems with dedicated specialists providing assistance, diagnostics, and optimizations tailored to each client's operational reality.
• Projetos Sob Medida Custom project services for Protheus ERP covering module implementation, process automations, system integrations, custom developments, and performance optimizations.
• ECR Premium Premium 24-hour priority support service providing expedited access to all ECR Solutions offerings, designed to maximize ERP system performance with guaranteed rapid response.
• Consultoria ERP Protheus TOTVS Core consulting service providing implementation, customization, integration, fiscal updates, ERP diagnostics, and system revitalization services for TOTVS Protheus ERP systems, delivered by specialists with over 15 years of experience.
• Treinamentos Fiscais (EFD REINF, eSocial, TAF-TOTVS) Structured fiscal training programs covering EFD REINF obligations, eSocial from basic to advanced, and TAF-TOTVS (Tax Automation Framework) across three modules—designed to keep client teams updated on Brazilian fiscal compliance requirements.

Quantifiable outcome

• Reduction of manual and repetitive processes
• +2 more outcomes

Named customers6 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature3 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Linx: Brazilian enterprise software provider (now part of Stone) with strong presence in retail, foodservice, and ERP-adjacent verticals. Competes with TOTVS in segments ECR serves (e.g., Sestini, retail) and offers its own implementation/partner ecosystem.
• Senior Sistemas: Major Brazilian ERP and HCM vendor serving mid-market and enterprise customers with a comparable implementation, support, and consulting model. Competes with TOTVS/Protheus in many of the same segments ECR serves (manufacturing, logistics, retail).
• TOTVS S.A. The Brazilian ERP vendor behind Protheus. ECR is a TOTVS-specialized partner; TOTVS itself offers implementation, support, and increasingly AI capabilities directly, making it both the platform provider and the most direct competitive threat to ECR's services and Pérola IA product.
• SAP Brasil: Global ERP vendor with a large Brazilian enterprise customer base and an extensive partner network providing implementation, customization, and support services. Comparable to ECR in service model though at vastly larger scale and on a different platform.
• Oracle NetSuite Brasil: Cloud ERP vendor with a Brazilian partner ecosystem delivering implementation, customization, and support services to mid-market and enterprise customers. Comparable to ECR as a platform-vendor-led services model, though targeting a different (typically larger) customer profile.

Direct peers

• Tecnoset: TOTVS partner and former employer of ECR co-founder Rafael Iaquinto. Operates in the same Protheus integration and electronic document space (NF-e, NFS-e, CT-e, eSocial), making it a direct talent and capability peer.
• Trier Sistemas: Brazilian TOTVS-specialized consultancy offering implementation, customization, and support for Protheus. Closely comparable to ECR in scope (ERP services + products) and in targeting the same Protheus-installed base in Brazil.
• Be Friends: Brazilian TOTVS-ecosystem firm and former employer of ECR co-founder Gustavo G. Rueda. Operates in the same Protheus BackOffice, Fiscal, and TAF module space, making it a direct services and talent peer.
• Consistem: TOTVS-certified consulting and systems integration firm in Brazil with a Protheus-focused practice. Directly comparable to ECR in service portfolio, target customer profile, and reliance on TOTVS partner status.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ecrsolutions
• LinkedInlinkedin.com/company/ecrsolutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ECR Solutions