ProProfs Knowledge Base
ProProfs Knowledge Base is a cloud-based SaaS platform that enables organizations to build AI-powered self-service help centers, internal wikis, and product documentation, serving customer support, IT, and technical writing teams across SMB and enterprise segments via a freemium, per-author subscription model.
- Company typePrivate
- Founded2005
- HeadquartersSanta Monica, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What ProProfs Knowledge Base does
ProProfs Knowledge Base is a cloud-based SaaS knowledge management platform operated as a flagship product of ProProfs, a privately held, founder-owned software company founded in 2005 and headquartered in Santa Monica, California. The product enables organizations to build public self-service help centers, internal wikis, user manuals, online documentation, FAQs, and employee handbooks through a no-code editor with multi-brand support from a single account. Its technology stack centers on an AI feature suite including an AI Knowledge Brain that continuously learns from ingested content, an AI Writer that drafts articles from prompts, an AI Search Assistant that returns synthesized natural-language answers rather than link lists, AI Article Translation across 90+ languages, AI Style Guides, AI SEO optimization, and an AI Guide Creator that converts screen recordings into annotated step-by-step documentation. The platform exposes REST APIs and integrates with Zendesk, Freshdesk, Salesforce, HubSpot, Slack, Jira, and Azure, plus native cross-sell into sibling ProProfs products (Live Chat, Help Desk, Survey Maker, Training Maker) bundled under the Customer Delight Suite and Smarter Employee Learning Suite.
The business operates a freemium SaaS subscription model with per-author pricing, where the Essentials tier starts at $49 per author per month and the Enterprise tier is available on request with multi-year contracts and advanced features including SSO, RBAC, version control, and audit trails. A free forever plan includes all premium features with no credit card required, powering a product-led growth funnel supplemented by inside sales (phone 855-776-7763, 24/7 live chat, same-business-day email) and channel partnerships through integration marketplaces. Customer segments span customer support teams, internal knowledge management functions, technical writers, and SaaS product companies, with secondary vertical penetration into financial services, education, healthcare, retail/e-commerce, and professional services. The company serves a globally distributed base including named enterprise logos such as Sony, Dell, Cisco, DHL, Yale University, LinkedIn, GoodRx, Adobe, Nissan, Duracell, 23andMe, Spirit Airlines, and the State of Wisconsin, with claims of millions of users and support-ticket deflection of up to 80%. The company remains bootstrapped with no disclosed external funding rounds.
ProProfs Knowledge Base firmographics
Firmographics- Name
- ProProfs Knowledge Base
- Legal name
- ProProfs
- Website
- https://proprofskb.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ProProfs Knowledge Base is a cloud-based SaaS platform that enables organizations to build AI-powered self-service help centers, internal wikis, and product documentation, serving customer support, IT, and technical writing teams across SMB and enterprise segments via a freemium, per-author subscription model.
- Ownership category
- akta.pro rank
ProProfs Knowledge Base industry classification
Industry- Product category
- Knowledge Management Software
- NAICS
- Software Publishers (513210), Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Content Collaboration, File Sync & Share (EFSS) (HDAEAGAI)
- akta.pro secondary industry
- Digital Archives, Libraries & Institutional Access Platforms (MPAJAMAJ)
Keywords
Where ProProfs Knowledge Base is headquartered
LocationHeadquarters
- HQ city
- Santa Monica
- HQ country
- United States
- HQ region
- North America
Markets served
ProProfs Knowledge Base business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Knowledge Base Software Subscription: SaaS subscription model based on per-author pricing. Users pay based on the number of content contributors/authors. Includes free plan with all premium features for growing teams. Paid plans start at $49/author/month for Essentials tier.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free Forever Plan |
| Subscription | Monthly | Essentials Plan |
| Subscription | Multi-year contract | Enterprise Plan |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels13 records
ProProfs Knowledge Base product offering
Product offeringCore offering
ProProfs Knowledge Base is a cloud-based SaaS knowledge management platform that enables organizations to create, organize, and share internal and external knowledge content via an AI-powered wiki-style repository. The product suite also includes live chat, help desk ticketing, survey creation, training authoring, webinar hosting, and performance management tools sold primarily on a per-author subscription basis with a free-forever tier.
Product overview
ProProfs Knowledge Base is the core product - a cloud-based knowledge management platform that enables creation of public help centers, internal knowledge bases, user manuals, online documentation, FAQs, wikis, and employee handbooks. It offers AI-powered features including content creation, intelligent search, multi-language translation, and analytics. The product ecosystem includes integrated modules: ProProfs Live Chat (AI-powered realtime support), ProProfs Help Desk (AI-powered ticketing), ProProfs Survey Maker (feedback collection), ProProfs Training Maker (employee training), WebinarNinja (webinars), and PeopleGoal (employee engagement). These are sold individually and bundled into two suites: Customer Delight Suite (KB + Live Chat + Help Desk + Surveys with unified AI) and Smarter Employee Learning Suite (Training + Knowledge Base).
Differentiator
Problem solved
Functional benefit
Brands
- Customer Delight Suite: Suite combining Knowledge Base, Live Chat, Help Desk, and Surveys under one login
- Smarter Employee Learning Suite
Products and services
- ProProfs Knowledge Base Cloud-based AI-powered knowledge base software used by support, IT, and HR teams to create, organize, search, and share internal and external knowledge content.
- ProProfs Live Chat Real-time live chat software for sales and support teams to engage website visitors and customers.
- ProProfs Help Desk Ticketing and help desk software to manage customer support requests across channels.
- ProProfs Survey Maker Online survey and feedback tool used to create quizzes, polls, and customer or employee feedback forms.
- ProProfs Training Maker Online training and learning management software for creating, delivering, and tracking employee or customer education courses.
- WebinarNinja Webinar hosting and event platform for running live or automated online presentations and webinars.
- PeopleGoal Performance and goals management software for tracking employee objectives, reviews, and HR workflows.
Quantifiable outcome
- Reduce support tickets by up to 80%
- +4 more outcomes
Companies that use ProProfs Knowledge Base
Customer profileNamed customers25 records
Segments9 records
Ideal customer profiles1 record
ProProfs Knowledge Base technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability8 records
Feature13 records
ProProfs Knowledge Base partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- ZendeskcoreDeep integration with Zendesk allows embedding ProProfs Knowledge Base content directly within Zendesk support tickets and help center. Customers can access support articles from within Zendesk using ProProfs Knowledge Base, helping reduce support ticket volume.
- FreshdeskcoreIntegration with Freshdesk enables seamless knowledge base embedding and support workflow automation. ProProfs KB content surfaces within Freshdesk ticketing workflows.
- SlackcoreSlack integration enables notifications, knowledge sharing, and team collaboration within Slack channels.
- JiracoreJira integration connects knowledge base content with project tracking and issue management workflows for technical documentation.
- ProProfs ChatcoreNative integration with sibling product ProProfs Chat allows AI-powered real-time support pulling answers straight from knowledge base.
- ProProfs Help DeskcoreNative integration with ProProfs Help Desk auto-suggests articles before tickets are raised and connects support workflows with knowledge base content.
- SalesforcecoreIntegration with Salesforce CRM allows embedding knowledge base content at the point of need within Salesforce workflows.
- HubSpotcoreHubSpot integration connects knowledge base with HubSpot CRM and marketing automation workflows.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
ProProfs Knowledge Base competitors and assessment
Company assessmentBroad incumbents
- Notion: Flexible docs-and-wiki workspace with AI features used for knowledge bases and documentation, overlapping ProProfs' internal-knowledge use cases across a broader productivity suite.
- Zendesk: Customer service suite whose Guide knowledge base and AI help-center features overlap with ProProfs, and which is also an integration partner and potential displacer.
- Atlassian Confluence: Widely used team workspace and wiki that serves internal documentation needs ProProfs targets, though as part of a broader collaboration portfolio.
Direct peers
- Document360: SaaS knowledge base and documentation platform for self-service help centers and internal wikis, competing directly on the same product category and buyers as ProProfs.
- Helpjuice: Dedicated knowledge base software for customer self-service and internal knowledge; near-identical positioning and target support/CS teams.
- KnowledgeOwl: Purpose-built knowledge base and documentation tool with the same self-service help-center use case and SMB-to-enterprise focus.
- Guru: AI-powered internal knowledge management platform surfacing answers in workflow tools, overlapping strongly with ProProfs' internal KB and AI search capabilities.
- Bloomfire: Knowledge management platform for centralizing and searching organizational content, directly comparable to ProProfs' internal knowledge use case.
Emerging players
- Slab: Modern team wiki and knowledge base for internal documentation, competing on the internal-knowledge segment ProProfs targets.
- Archbee: Developer-focused documentation and knowledge base platform with AI features, overlapping ProProfs' technical documentation segment.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ProProfs Knowledge Base social profiles
Digital presenceProProfs Knowledge Base compliance and trust
Trust signalCompliance2 records
ProProfs Knowledge Base financial estimates
Financial estimateRevenue estimate
Valuation estimate
ProProfs Knowledge Base leadership team
Management profileNumber of profiles
Profiles1 record
ProProfs Knowledge Base subsidiaries and ownership
Company hierarchySubsidiaries7 records
ProProfs Knowledge Base funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ProProfs Knowledge Base M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ProProfs Knowledge Base
What does ProProfs Knowledge Base do?
ProProfs Knowledge Base is a cloud-based SaaS knowledge management platform that enables organizations to create, organize, and share internal and external knowledge content via an AI-powered wiki-style repository. The product suite also includes live chat, help desk ticketing, survey creation, training authoring, webinar hosting, and performance management tools sold primarily on a per-author subscription basis with a free-forever tier.
Is ProProfs Knowledge Base a public or private company?
ProProfs Knowledge Base is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ProProfs Knowledge Base founded?
ProProfs Knowledge Base was founded in 2005. It employs 11 to 50 people.
Where is ProProfs Knowledge Base based?
ProProfs Knowledge Base is headquartered in Santa Monica, United States, in the North America region.
How does ProProfs Knowledge Base make money?
One revenue line is on record: knowledge Base Software Subscription.
Who are ProProfs Knowledge Base's main competitors?
Broad incumbents on record are Notion, Zendesk and Atlassian Confluence. Direct peers are Document360, Helpjuice, KnowledgeOwl, Guru and Bloomfire. Emerging players are Slab and Archbee.
Does ProProfs Knowledge Base have an API?
Yes. ProProfs offers RESTful APIs for integration, usage analytics, and automation. With these APIs, users can sync user data, fetch article metrics, track views or engagement, and integrate with third-party tools like CRMs or learning systems to build custom workflows/dashboards. Developer documentation is at www.proprofskb.com/features/api-integration.
What industry is ProProfs Knowledge Base in?
ProProfs Knowledge Base's product category is Knowledge Management Software. Its primary akta.pro industry code is HDAEAGAI, Content Collaboration, File Sync & Share (EFSS), with a secondary code of MPAJAMAJ, Digital Archives, Libraries & Institutional Access Platforms. Its NAICS code is 513210 and its SIC code is 7372.