Regency
Regency is a regional pet aftercare brand operating under Gateway Services Inc., the largest pet cremation and memorial services network in North America, serving pet families and veterinary clinics through 150+ locally managed facilities across the U.S. and Canada.
- Company typePrivate
- Founded2018
- HeadquartersBaltimore, United States
- Headcount251–500
- GTM typeB2B and B2C
- OfferingServices
What Regency does
Regency is a regional sub-brand of Gateway Services Inc., the largest pet aftercare provider in North America. The company delivers pet cremation (communal and private), memorial products, keepsakes, and complementary grief support services through a network of over 150 locally managed facilities across the United States and Canada, staffed by approximately 2,000 team members. Its primary technology platform, Paws e-Track, is a proprietary order-management and tracking system exclusive to Gateway-affiliated veterinary clinics that uses barcode scanning at every step of the aftercare journey to deliver transparency to vet partners and pet families.
Gateway's business model combines transaction-based per-service revenue from cremation and memorialization with ecosystem value delivered through veterinary-clinic partnerships. Go-to-market is hybrid: a sales-led motion acquires and onboards regional pet aftercare operators, while a direct-to-consumer layer engages pet parents through online grief-support resources, a 24/7 Pet Compassion Careline staffed by Master's and Ph.D. level clinicians, and the Paws e-Track consumer-facing tracking experience. The roll-up architecture preserves acquired regional brands such as Regency Slidell-Unforgettable Pets, Pet Angel Memorial Center, Trusted Journey, Final Gift, West Coast Pet Memorial, Abbey Glen, Fond Memories, Agape, Cremanimo, and others, while centralizing technology, compliance, and learning programs including the RACE-approved Learning by Gateway CE curriculum.
The company is privately held, headquartered in Guelph, Ontario, Canada, and operates for-profit. Customer concentration is structurally low given a long tail of pet families plus distributed veterinary clinic relationships. Pricing is quote-based and not publicly disclosed. Notable commercial levers include continued tuck-in M&A of independent cremation facility owners, expansion into aquamation and eco-cremation modalities, and deeper clinic lock-in through the proprietary tracking platform and accredited CE programming.
Regency firmographics
Firmographics- Name
- Regency
- Legal name
- Gateway Services Inc.
- Website
- https://regencyfamily.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Regency is a regional pet aftercare brand operating under Gateway Services Inc., the largest pet cremation and memorial services network in North America, serving pet families and veterinary clinics through 150+ locally managed facilities across the U.S. and Canada.
- Ownership category
- akta.pro rank
Where Regency is headquartered
LocationHeadquarters
- HQ city
- Baltimore
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Regency business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Operations, Personnel, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain
Revenue model
- Pet Aftercare Services: Gateway generates revenue through providing pet cremation, memorial services, and aftercare solutions. Services include communal cremation, private cremation, memorial items, keepsakes, and related products. Revenue appears to be transaction-based, generated per service provided to veterinary clinics and pet families.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Quote-based service pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Regency product offering
Product offeringCore offering
Regency, operating under Gateway Services Inc., provides pet aftercare services including communal and private cremation, memorial items, and keepsakes delivered through a network of locally managed facilities across North America. Services are made available to pet families both directly and through veterinary clinic referrals, with 24/7 grief support and a proprietary tracking system. The company also partners with and acquires independent pet cremation operators to expand its national footprint.
Product overview
Gateway Services Inc. operates as a pet aftercare services network offering cremation, memorial items, and grief support through multiple regional brands. The company provides its proprietary Paws e-Track tracking software, Pet Compassion Careline grief support, and Learning by Gateway continuing education programs. Regency Slidell-Unforgettable Pets is one of over 20 sub-brands operating under the Gateway family, delivering localized pet aftercare services across North America through a network of 150+ locations.
Differentiator
Problem solved
Functional benefit
Brands
- Paws e-Track: Proprietary online tracking software for pet aftercare ordering process, using barcode scanning technology
- Pet Compassion Careline
- Learning by Gateway
- Gateway Pet Memorial
- Trusted Journey
- Pet Angel Memorial Center
- West Coast Pet Memorial
- Abbey Glen
- Final Gift
- Lasting Paws Pet Memorial
- Fond Memories Pet Cremation Center
- Agape Pet Services
- Cremanimo
- Bubbling Well Pet Memorial Park
- Animal Memorial Service
- At-Home-On-The-Range
- Peaceful Pets Aquamation
- Eco Animal Cremation
- Pets Remembered Cremation
- Forget-Me-Not Pet Crematory
- PALS
Products and services
- Regency Slidell-Unforgettable Pets Local pet memorial services brand operating in Slidell, Louisiana, providing pet cremation and memorial services for pet families within the Gateway Services Inc. network.
- Pet Cremation Services Communal and private cremation services for deceased pets, performed at locally managed facilities across the U.S. and Canada for pet families and veterinary clinic referrals.
- Memorial Items and Keepsakes Physical memorial products and keepsakes offered to pet families as part of the aftercare package, distributed through the company's Product Catalog along with cremation services.
- Pet Compassion Careline (Grief Support) 24/7 bereavement support hotline staffed by Master's and Ph.D. level clinicians with at least five years of counseling experience, offered to grieving pet families as part of the aftercare service.
Quantifiable outcome
- 24/7 Pet Compassion Careline staffed exclusively by Master's and Ph.D. level clinicians with at least 5 years counseling experience
- +1 more outcomes
Companies that use Regency
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles3 records
Regency technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Regency partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core.
- Pet Angel Memorial CentercoreRegional pet aftercare brand operating in Alabama, Florida, Georgia, Indiana, Mississippi, Tennessee, Louisiana, and other states. Part of Gateway's North American network of locally managed facilities.
- Trusted JourneycoreRegional pet aftercare brand serving Iowa, Illinois, Michigan, Missouri, Ohio, and other states. Operates as part of Gateway's brand portfolio.
- Final GiftcoreRegional pet aftercare brand serving Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island, Vermont, Virginia, and Washington D.C.
- West Coast Pet MemorialcoreRegional pet aftercare brand serving California, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. Part of Gateway's West Coast operations.
- Lasting Paws Pet MemorialcoreRegional pet aftercare brand serving Arizona, Colorado, New Mexico, Utah, and other regions.
- Abbey GlencoreRegional pet aftercare brand serving Delaware, Maryland (East), New Jersey (South), Pennsylvania, Virginia (North), and Washington D.C.
- Fond Memories Pet Cremation CentercoreRegional pet aftercare brand serving Texas. Part of Gateway's Southern U.S. operations.
- Agape Pet ServicescoreRegional pet aftercare brand serving Maryland (West), North Carolina, South Carolina, Virginia (Central), and West Virginia.
- Gateway Pet Memorial (Canada)coreGateway's Canadian brand serving Alberta, British Columbia, Ontario, and Nova Scotia.
- CremAnimocoreGateway's Quebec, Canada partner brand serving French-speaking markets.
- Veterinary Clinics (North America)coreGateway partners with veterinary clinics across North America to provide pet aftercare referral services. Clinics serve as the primary point of contact for pet families during end-of-life care decisions.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Regency competitors and assessment
Company assessmentDirect peers
- Lap of Love Veterinary Hospice: Lap of Love is a leading U.S. in-home pet euthanasia and hospice network that also coordinates aftercare including cremation referrals. It is directly comparable to Gateway/Regency because both operate nationally in the pet end-of-life space, partner with veterinary clinics, and capture cremation/memorial revenue tied to euthanasia events.
Broad incumbents
- Banfield Pet Hospital (Mars Petcare): Banfield is the largest general-practice veterinary hospital chain in the U.S., operating inside Petco stores. It is a broad incumbent peer because its massive clinic footprint produces high-volume end-of-life cases that flow into the aftercare market and could be captured by Gateway or redirected to alternative providers.
- BluePearl Specialty & Emergency Pet Hospital: BluePearl is a national network of specialty and emergency veterinary hospitals owned by Mars Petcare. It is comparable to Gateway because its emergency and specialty caseload generates a meaningful stream of euthanasia and aftercare referrals, positioning it as both a customer and potential competitor in pet aftercare.
- National Veterinary Associates (NVA): NVA is one of the largest community veterinary practice ownership platforms in North America. It is a broad incumbent peer because its owned clinics generate the same euthanasia/aftercare referral volume that drives Gateway's channel, and it represents both a partnership source and a potential competitive threat if it consolidates aftercare in-house.
- VCA Animal Hospitals (Mars Petcare): VCA is one of the largest U.S. veterinary hospital networks and is part of Mars Petcare. It is a broad incumbent peer because it controls end-of-life touchpoints with pet families at scale and could choose to insource or partner exclusively for cremation and aftercare services, putting Gateway's referral channel at risk.
Regional players
- VetStrategy: VetStrategy is one of the largest veterinary clinic networks in Canada, sharing Gateway's Canadian footprint (Ontario-based HQ for Gateway). It is a regional peer because its Canadian clinics generate aftercare referrals that overlap directly with Gateway's Quebec, Ontario, and Western Canadian operations, making it a key channel partner and competitor in the Canadian market.
Others
- Veterinary Emergency Group: Veterinary Emergency Group operates a growing U.S. network of emergency veterinary hospitals. It is an adjacent peer because its emergency caseload routinely generates euthanasia and aftercare referrals, positioning it as an important channel partner for Gateway's network of cremation providers.
Market position
Strengths2 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Regency social profiles
Digital presenceRegency financial estimates
Financial estimateRevenue estimate
Valuation estimate
Regency leadership team
Management profileNumber of profiles
Profiles2 records
Regency subsidiaries and ownership
Company hierarchySubsidiaries1 record
Regency funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Regency M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Regency
What does Regency do?
Regency, operating under Gateway Services Inc., provides pet aftercare services including communal and private cremation, memorial items, and keepsakes delivered through a network of locally managed facilities across North America. Services are made available to pet families both directly and through veterinary clinic referrals, with 24/7 grief support and a proprietary tracking system. The company also partners with and acquires independent pet cremation operators to expand its national footprint.
Is Regency a public or private company?
Regency is a private company. It is classified as unknown and is currently operating.
When was Regency founded?
Regency was founded in 2018. It employs 251 to 500 people.
Where is Regency based?
Regency is headquartered in Baltimore, United States, in the North America region.
How does Regency make money?
One revenue line is on record: pet Aftercare Services.
Who are Regency's main competitors?
Lap of Love Veterinary Hospice is listed as a direct peer. Broad incumbents are Banfield Pet Hospital (Mars Petcare), BluePearl Specialty & Emergency Pet Hospital, National Veterinary Associates (NVA) and VCA Animal Hospitals (Mars Petcare). VetStrategy is listed as a regional player. Veterinary Emergency Group is listed as an others.
Does Regency have an API?
No public API is recorded for Regency.