Acadian Total Security

What Acadian Total Security does

Acadian Total Security, founded in 1999 and headquartered in Lafayette, Louisiana, is an employee-owned (ESOP) division of Acadian Companies that delivers monitored security, fire, video, access control, medical alert, and fleet-management services to residential, commercial, multi-site, and senior-safety customers across 18 U.S. states plus Washington DC. The company serves more than 50,000 active clients and has monitored over 150,000 homes and businesses since inception.

The technology stack is anchored by Alarm.com's cloud platform and the QOLSYS IQ Panel 2 as the residential control panel, supporting LTE, Wi-Fi, Z-Wave Plus, BLE, and S-Line radios. Commercial offerings are built on a multi-vendor ecosystem including Kantech EntraPass and Brivo for access control, NDAA-compliant March Networks/Ava/Axis cameras for surveillance, DSC and Honeywell fire panels, and Geotab for fleet telematics with Blackvue, Surfsight (AI), and Rosco Vision dashcams. Three bi-directionally redundant UL-listed central stations hold TMA Five Diamond certification, achieving an average 15-second alarm response time. NICET Level 3 technicians support fire-protection design and installation.

Revenue is driven by monthly recurring monitoring subscriptions ($33.95–$79.99/month depending on tier and product line) supplemented by equipment sales tied to those contracts, warranty plans ($10–$19.99/month), commercial fire inspection and extinguisher services (added November 2025), and fleet hardware/software subscriptions. Go-to-market is hybrid: field sales handle commercial/multi-site projects, inside sales serve SMB and residential, self-service web quotes capture DIY buyers, a $100-credit referral program drives lower-funnel demand, and Sourcewell cooperative purchasing channels government/education/nonprofit fleet customers. The 2025 launch of ConnectedCare for Providers extends the wellness-monitoring product into a B2B healthcare-provider channel.

Name

Acadian Total Security

Legal name

Acadian Total Security

Website

https://acadiantotalsecurity.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

51–100 employees

Short description

Acadian Total Security is an employee-owned, Lafayette, Louisiana-based division of Acadian Companies that provides 24/7-monitored home and business security, video surveillance, access control, fire protection, medical alerts, and fleet management to more than 50,000 residential, SMB, and multi-site clients across 18 U.S. states.

Ownership category

akta.pro rank

Product category

Security and Monitoring Services

NAICS

Security Systems Services (except Locksmiths) (561621), Security Systems Services (56162)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Testing, Inspection, Maintenance & Compliance Services (NFPA/Local Code) (HSAHAFAG)

akta.pro secondary industry

Electrical Systems Maintenance (LV/MV, Switchgear, UPS) (BPABACAC)

Keywords

• Home security systems
• Commercial security monitoring
• Medical alert services
• Fleet management solutions
• Fire protection services

Headquarters

HQ city

La Fayette

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Security Monitoring Services: Monthly recurring monitoring fees for residential and commercial security systems. Plans include 24/7 central station monitoring, cellular connectivity, and system health monitoring. Revenue is subscription-based with various billing cycles (monthly, quarterly, annual).
2. Security System Equipment: Upfront equipment costs bundled with monitoring packages. Different tiers (Essentials, Complete, Ultimate, Traditional) have varying upfront costs from $0 to $199.
3. Extended Warranty Plans: Burg Basic Plan ($10/month) and Burg Premium Plan ($19.99/month) covering equipment replacement, service calls, and annual inspections.
4. Medical Alert Monitoring: Monthly monitoring fees for medical alert systems including In-Home Wireless ($33.95-$38.95/month) and Micro Mobile+ GPS ($39.95-$43.95/month). Optional fall detection add-on available.
5. Fleet Management & Telematics: GPS vehicle tracking, asset tracking, dashcams, and ELD compliance solutions. Hardware and software subscription revenue from Geotab-based fleet management platform.
6. Fire Protection Services: Fire alarm system installation, annual inspections, and monitoring services for commercial properties. Professional installation with NICET certified technicians.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels6 records

Core offering

Acadian Total Security sells, installs, and monitors intrusion alarm systems, video surveillance, access control, fire detection, medical alert devices, and fleet management solutions for residential, small business, multi-site commercial, and senior safety customers. Revenue is generated through upfront equipment sales bundled with recurring 24/7 professional monitoring subscriptions serviced by three UL-listed, TMA Five Diamond certified monitoring centers. The company also offers professional installation, warranty plans, low voltage cabling, and commercial AV/lighting services across 17+ U.S. states.

Product overview

Acadian Total Security offers a comprehensive security and monitoring platform with multiple product lines serving residential, commercial, and medical alert markets. The core offering centers on security alarm systems with 24/7 professional monitoring through three UL-listed, Five Diamond certified call centers. For residential customers, the company provides tiered security packages (Essentials, Complete, Ultimate, Traditional) built around the QOLSYS IQ Panel, complemented by add-on modules including security cameras, video doorbells, fire/CO detection, and smart home automation integrated with Alarm.com. Commercial offerings include intrusion detection, video surveillance (with NDAA-compliant cameras from March Networks, Ava, and Axis), cloud-based access control (Kantech, Brivo, Alarm.com), commercial fire protection, energy monitoring, multi-location management, and fleet management via Geotab. The medical alert division (Acadian On Call) provides in-home and mobile medical alert systems with fall detection, while ConnectedCare wellness monitoring serves both residential seniors and healthcare providers. Additional services include low voltage solutions, commercial AV & lighting, and dash cam solutions (Blackvue, Rosco Vision, Surfsight) integrated with fleet management.

Differentiator

Problem solved

Functional benefit

Brands

• ConnectedCare™: Aging in place with smart home technology service that monitors activity patterns, provides wellness alerts, and integrates with personal emergency response pendants.
• Fleet + Dash Cams

Products and services

• Home Security Systems Comprehensive residential intrusion alarm systems with wireless sensors, door/window contacts, motion detectors, and 24/7 professional monitoring, integrated with the QOLSYS IQ Panel and Alarm.com mobile app for homeowners.
• Security Cameras (Residential) Indoor and outdoor HD security cameras with two-way voice, real-time video analytics for people/vehicle/animal detection, night vision, and mobile app access, designed for residential video monitoring.
• Video Doorbell
• Residential Fire & CO Detection
• Smart Home Security
• Business Security / Intrusion Detection
• Commercial Video Surveillance
• Access Control Systems
• Commercial Fire Protection
• Fire Extinguisher Services Fire extinguisher solutions including annual inspections, service plans, recharging, installation, and replacement across all classes, available for restaurants, offices, warehouses, retail, medical, and educational facilities in South Louisiana.
• Multi-Location Management (Enterprise Dashboard)
• Energy & Temperature Monitoring
• Fleet Management
• Fleet + Dash Cams
• Low Voltage Solutions
• Commercial AV & Lighting
• Business Insights
• Medical Alert Systems (Acadian On Call)
• ConnectedCare (Residential Wellness Monitoring) Aging in place wellness monitoring using smart home technology to track activity patterns, provide wandering alerts, and integrate with Personal Emergency Response System (PERS) pendants for comprehensive senior safety.
• ConnectedCare for Providers Wellness monitoring for homecare and senior living providers, using wireless sensors to track daily living activities, detect falls, monitor sleep patterns, and provide 24/7 insights through automated calls, texts, emails, and a web portal.

Quantifiable outcome

• Average alarm response time of 15 seconds, significantly faster than industry average
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration20 records

AI capability17 records

Feature6 records

Partnerships

One partnership is on record.

• Alarm.comcoreTechnology or IntegrationPrimary technology platform partner providing cloud-based security, video, access control, and automation services. Acadian Total Security's systems are powered by Alarm.com, integrating all security and smart home devices through their intelligent services platform.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• ADT Inc. ADT is the largest national home and business security provider in the U.S., offering intrusion, video, fire, and smart home automation with 24/7 monitoring across all 50 states. Comparable as the dominant incumbent competing head-to-head with Acadian in residential and SMB monitoring subscriptions.
• Securitas Technology: Securitas Technology (formerly STANLEY Security) is a global commercial security integrator offering intrusion, video surveillance, access control, and managed monitoring for enterprise and multi-site customers. Comparable as a large commercial-focused security systems and monitoring provider competing for Acadian's commercial accounts.

Direct peers

• Vivint Smart Home: Vivint is a national smart home security provider offering professionally installed intrusion, video doorbell, smart locks, and integrated home automation with subscription monitoring. Directly comparable in product mix, subscription tiers, and target homeowner segments.
• Brinks Home: Brinks Home is a national home security provider offering monitored intrusion, video, and smart home solutions across most U.S. states with professionally installed systems and tiered subscription pricing. Directly comparable in go-to-market, product offering, and customer profile.
• CPI Security Systems: CPI Security is a regional security provider headquartered in the Southeast U.S. offering residential and commercial intrusion, video, fire, and medical alert monitoring with professionally installed systems. Closely comparable as a regional ESOP-style operator competing in adjacent Gulf South and Southeast markets.
• Vector Security: Vector Security is a regional security systems provider offering intrusion, video surveillance, access control, fire protection, and 24/7 monitoring for residential and commercial customers across the eastern U.S. Comparable as a multi-state regional security integrator with similar service portfolio and UL-listed monitoring operations.
• Guardian Protection: Guardian Protection is a regional security provider serving residential and commercial customers across the Mid-Atlantic and Midwest with professionally installed intrusion, fire, video, and home automation systems. Comparable in product mix, subscription model, and target SMB and homeowner segments.
• Bay Alarm Medical: Bay Alarm Medical is a U.S. medical alert monitoring provider offering in-home and mobile GPS systems with fall detection and 24/7 emergency response. Directly comparable as a competing provider in the same medical alert/PERS segment served by Acadian On Call.
• Medical Guardian: Medical Guardian is a leading U.S. medical alert and personal emergency response provider offering in-home, mobile GPS, and fall detection devices with subscription monitoring. Directly comparable as a subscription-based competitor in Acadian's ConnectedCare and Acadian On Call product lines.

Emerging players

• SimpliSafe: SimpliSafe is a leading DIY home security provider offering wireless intrusion systems with optional professional monitoring subscription. Comparable as a competitor in residential security with a contrasting DIY/self-install model and direct-to-consumer distribution that pressures incumbent professionally-installed providers like Acadian.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/acadiansecurity
• Facebookfacebook.com/acadiantotalsec
• LinkedInlinkedin.com/company/acadian-total-security

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Acadian Total Security