Name

ICL Services

Legal name

ICL Services

Website

https://icl-services.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

IT System Integration and Managed Services

NAICS

Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511), Computer Facilities Management Services (541513), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

Keywords

• IT system integration
• Managed IT services
• IT infrastructure outsourcing
• Custom software development
• Information security services

Headquarters

HQ city

Kazan

HQ country

Russia

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations, Supply Chain

Revenue model

1. System Integration Services: Full-cycle integration projects from audit and design to delivery, implementation, and support. Includes infrastructure design, migration, and implementation services for Russian and international clients.
2. Managed IT Services and Outsourcing: Ongoing IT outsourcing, technical support, service desk, and infrastructure management. SLA-based contracts with 24/7 support options. Includes dedicated specialists and operational management.
3. Software Licensing and Implementation: Licensing of proprietary software products (billing, medical systems, archive management, AI assistants) plus implementation and customization services.
4. Hardware and Software Supply: Supply of IT equipment, servers, networks, and software from Russian and international vendors to customer sites as part of integration projects.
5. Engineering Services: Data center construction, modular data centers (МЦОД), security systems, electrical infrastructure, UPS installation, and diesel generator systems.
6. Custom Software Development: Custom application development, reverse engineering, RPA implementation, BI systems, AI solutions, and software support services.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

ICL Services is a Russian system integrator providing end-to-end IT services including IT infrastructure design and migration, managed services and outsourcing, service desk, custom software development, cybersecurity, cloud migration, and engineering systems. The company also develops and licenses proprietary software products (billing systems, emergency medical dispatch, archive management, AI assistants) and hardware-software complexes (ПАК) registered in the Russian Software Registry, with import substitution and 24/7 SLA-based support for large Russian enterprises and government organizations.

Product overview

ICL Services offers a diversified portfolio of technology products across three main categories: AI-powered business automation solutions (Pro.ГенИИ AI assistant, AISee video analytics, SNRD service management platform), IT infrastructure management tools (Колибри-АРМ workstation management), and specialized hardware/software complexes (ПАК ЭВО workplace solutions, ПАК AICL private cloud, ICL Arenadata ADB for big data). The company also provides vertical industry solutions including АСУ Скорая помощь for emergency medical services, Платформа Мирас for archive management, АПК Русский биллинг for utility billing, the Government Property automated system, DroneXpress for drone logistics, and ICL.Retail ecosystem for retail. Core products work together: Pro.ГенИИ integrates with ITSM systems (Jira, Simple One, ELMA365) and knowledge bases (SharePoint, Confluence) to automate document workflows; Колибри-АРМ manages IT infrastructure while ПАК ЭВО provides the hardware foundation for managed workplaces; SNRD enables field service automation with AI-powered voice input for complex sites. The portfolio emphasizes Russian import substitution with most products registered in the Russian Software Registry.

Differentiator

Problem solved

Functional benefit

Brands

• Колибри-АРМ (Kolibri-ARM): Russian IT infrastructure and endpoint management platform for managing workstations and servers of any scale.
• ПАК «ЭВО» (PAK EVC)
• ПАК «Конструктор» (PAK Constructor)
• ICL.Retail
• Pro.ГенИИ
• Снаряд (SNRD)
• AISee (АйСи)
• АСУ «Скорая помощь»
• Платформа «Мирас» (MIRAS)
• АПК «Русский биллинг»
• ICL ДатаКуб (ICL DataCube)
• SpaceAI

Products and services

• Pro.ГенИИ AI Assistant AI assistant for intelligent document search and corporate knowledge management using RAG and LLM. Supports PDF, Word, Excel, TXT, JSON files and integrates with SharePoint, Confluence, Yandex Wiki, Eva Wiki, and ITSM systems (Jira, Simple One, ELMA365). Targeted at medium and large businesses with annual subscription pricing.
• Kolibri-ARM (Колибри-АРМ) Russian workstation and server management system for centralized IT infrastructure management at any scale. Supports both Linux and Windows environments with claims of up to 87% labor cost savings on infrastructure management. Registered as a proprietary Russian solution.
• АСУ Скорая помощь (Emergency Medical Services Management System) Information system for emergency medical service management including dispatch, mobile workstations, statistics, insurance billing, and integration with System-112, EGISZ, and other medical systems. Used in 13 Russian regions for over 30 years.
• АПК Русский биллинг (Russian Billing Automated Complex) Automated billing complex for utility services (gas, electricity, water supply) with over 40 implementations and 25+ years of operation. Manages subscriber accounts, tariff calculations with discounts, invoice generation, payment tracking, and regulatory reporting.
• Платформа Мирас (MIRAS Archive Management Platform) Comprehensive platform for state and corporate archive management with AI-powered full-text search using Elasticsearch. Supports PDF, DOCX, XLSX, CAD files, and presentations with role-based access, encryption, and electronic signatures. Reduces document search time by 80%.
• Снаряд (SNRD Platform) Russian modular microservices platform for managing assets, service operations, and mobile personnel based on AI. Includes voice data entry module for difficult-access infrastructure facilities. Registered in Russian Software Registry.
• АйСи (AISee Video Analytics) Intelligent video analytics platform using computer vision and neural networks for preventing losses at self-checkout lanes in retail environments.
• ПАК ЭВО (EVO Hardware-Software Complex) Complete set of equipment and software for employee workplace organization meeting import substitution requirements. Includes EVO Lite version for mobile employees and managed office workplace configuration. Minimum configuration starting from 98,600 rubles.
• ПАК AICL Hardware/software complex for private cloud deployment enabling enterprise infrastructure consolidation.
• ПАК ICL Arenadata ADB Hardware/software complex for big data processing using Arenadata ADB technology.
• ПАК Безопасная школа (Safe School) Video camera complex with network and server equipment equipped with AI-based intelligent video analytics for school security including weapon detection, fall detection, fight recognition, and unauthorized zone entry.
• ДронЭкспресс (DroneXpress) Drone delivery platform (drone sharing) for logistics operations using unmanned aerial vehicles and multivendor BAS logistics infrastructure.
• ICL.Retail IT ecosystem for retail and service sector including POS automation, proprietary equipment, and digital solutions for sustainable retail business development.
• Automated State, Municipal and Corporate Property Management System Automated system for managing state, municipal, and corporate property including real estate, transport, and equipment with asset control and reporting capabilities.
• Managed IT Services and Outsourcing Ongoing IT outsourcing, technical support, service desk, and infrastructure management under SLA-based contracts with 24/7 support options. Includes dedicated specialists and operational management for client IT environments.
• Custom Software Development Services Custom application development, software reverse engineering, RPA implementation, BI systems, AI solutions, and ongoing software support for enterprise clients. Includes dedicated teams and project-based delivery.
• Cybersecurity and Information Security Services Information security audit, penetration testing, DLP outsourcing, SOC monitoring, vulnerability analysis, and security system design/implementation/migration. Includes compliance audits for Federal Law 187-FZ (KII) and 152-FZ (personal data).
• Cloud Migration Services Migration services for enterprise IT infrastructure to Russian cloud platforms including Yandex Cloud, Cloud.ru, and TimeWeb Cloud. Includes multicloud infrastructure setup and migration of applications, data, and configurations.
• Engineering and Data Center Services Data center construction, modular data centers (МоноКуб, МультиКуб, МегаКуб), security systems, electrical infrastructure, UPS installation, and diesel generator systems for enterprise clients.
• 1C Solutions and ERP Migration Comprehensive 1C solutions including ERP migration from 1C:УПП to 1C:ERP, corporate 1C support and development, and cloud migration of 1C environments.
• IT Service Desk Technical support service desk including user technical support and a lightweight Service Desk Lite version for smaller deployments, with multi-language support options for enterprise clients.

Quantifiable outcome

• 87% labor cost savings on IT infrastructure management with Колибри-АРМ
• +8 more outcomes

Named customers21 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration22 records

AI capability15 records

Feature9 records

Partnerships

Eight partnerships are on record, tiered core, major and minor.

• InfoWatchcoreStrategic or Co-development Partner · 1 January 2025Strategic partnership announced in June 2025 for strengthening cybersecurity protection of Russian business. Partners plan to not only identify incidents retrospectively but predict corporate risks at the earliest stages of potential realization.
• Искра Технологии (Iskra Technologies)coreStrategic or Co-development Partner · 1 January 2025Joint solution for digitalizing emergency medical services presented at the 25th All-Russian Scientific-Practical Congress Emergency Medical Care 2026. Combines ICL Services АСУ Скорая помощь software with SI3000 telecommunications platform from Искра Технологии for integrated emergency response systems.
• Лаборатория Касперского (Kaspersky Lab)majorTechnology or Integration · 1 January 2025General partner of ICL Open Day 2025 conference. Technology partnership for cybersecurity solutions including Kaspersky SD-WAN SASE services replacing Zscaler, Kaspersky Endpoint Security implementations.
• EvaTeammajorGTM or Marketing Partner · 1 January 2025General partner of ICL Open Day 2025 conference. Provider of Eva Project project management system and Eva Wiki knowledge base integrated with Pro.ГенИИ AI assistant.
• AstraLinuxmajorTechnology or IntegrationRussian operating system vendor - workplace migration solutions including large-scale government deployments (100,000+ workstations in 82 agencies of Tatarstan)
• YandexmajorTechnology or IntegrationYandex Cloud migration services, Yandex Tracker implementation, Yandex 360 for Business ecosystem deployment
• 1СmajorTechnology or IntegrationComprehensive 1C solutions including ERP migration from SAP, corporate support and development, cloud migration. Major practice area for ICL Services
• DELO (Деловое объединение кластеров России)minorGTM or Marketing PartnerAssociation uniting government, science, and business for innovative products and industrial cooperation - Pro.ГенИИ partnership for AI assistant promotion

Scale indicators18 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Jet Infosystems: Russian system integrator of comparable scale offering custom software development, IT infrastructure, cybersecurity, and managed services to large enterprise and government clients. Closely comparable on service mix, Russian-market focus, and import-substitution practice.
• Croc Incorporated: One of the largest Russian system integrators providing data-center build-out, cloud, managed services, cybersecurity, and vertical software solutions. Directly comparable across ICL Services' core integration, managed services, and proprietary product lines.
• Lanit Group: Major Russian IT group delivering system integration, custom development, 1C, cloud, and managed services across enterprise and government. Comparable in scale, vertical breadth, and reliance on Russian import-substitution demand.
• T1 (T1 Group): Russian IT services and product group offering system integration, cloud, cybersecurity, and proprietary software across enterprise and government. Comparable on Russian import-substitution focus and a portfolio that combines services with owned products.
• BCC Group: Russian system integrator focused on enterprise IT infrastructure, cloud, managed services, and industry solutions. Comparable in service breadth and Russian enterprise/government customer profile.
• AT Consulting: Russian IT consultancy and integrator specializing in ERP, CRM, BI, and custom software for large enterprises. Comparable to ICL Services' custom development and digital-solutions practice.
• MAYKOR: Russian IT services provider focused on outsourcing, service desk, and infrastructure support for distributed enterprise networks. Comparable to ICL Services' Service Desk and managed infrastructure offerings.

Broad incumbents

• Softline (Noventiq): Large, established Russian and emerging-markets IT provider with broad services, software licensing, cloud, and managed offerings. Overlaps heavily with ICL Services' integration, cloud migration, and software supply streams but at meaningfully greater scale.

Emerging players

• Naumen: Russian ITSM, BPM, and contact-center software vendor with significant Russian enterprise footprint. Adjacent competitor in ITSM platform layer where ICL Services does implementation and Pro.ГенИИ integrates.
• Elma365: Russian low-code BPM/ITSM platform vendor integrated with Pro.ГенИИ and used in ICL Services' ITSM migration projects. Adjacent peer whose product competes for the same Russian enterprise automation budgets.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@servicechronicles
• LinkedInlinkedin.com/company/icl-services
• Xx.com/icl_services
• Facebookfacebook.com/ICLServices

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ICL Services