What Mate Communicate does

Mate Communicate, trading as MATE, is an Australian retail telecommunications service provider (RSP) founded in 2015 and headquartered in Wetherill Park, NSW. The company retails NBN broadband plans across every Australian connection type - FTTP, FTTN, FTTC, HFC, and Fixed Wireless - spanning speed tiers from 25Mbps to 2000Mbps download, and resells mobile services as a Telstra Wholesale MVNO with 5G and eSIM support. MATE's primary customers are Australian residential households, with a secondary small business offering; all services are sold direct-to-consumer without retail storefronts.

The product portfolio is built on wholesale infrastructure rather than owned networks: NBN capacity is purchased from NBN Co, mobile capacity from Telstra Wholesale, and hardware (TP-Link VX230v Wi-Fi 6 and HB210 Pro Wi-Fi 7 mesh) is supplied pre-configured. Differentiation sits in customer experience - no lock-in contracts, unlimited data, data banking for unused mobile data, Australian-based support, a 1-month money-back guarantee, and the myMATE self-care app. Distribution is multi-channel: letsbemates.com.au, phone (13 14 13), AI-powered live chat, the myMATE app, and the Conxxion Independent Business Owner referral network. Brand ambassadors Maty Ryan and Sam Kerr anchor a national-sport marketing presence.

MATE monetizes through monthly recurring subscriptions. NBN plans price from $59/month (with promo codes such as MATE25 offering $25/month off for six months, stepping up to steady-state prices of $80-$166/month by tier), mobile plans from $20/month, plus a $12/month VoIP home phone add-on and a $10/month bundle discount for combining mobile with NBN. beIN SPORTS CONNECT streaming is included free with eligible plans. The company is privately held with 51-100 employees and no disclosed institutional funding, and has accumulated over 2,500 five-star ProductReview.com.au reviews plus a 4.2 Google rating. Because MATE does not own network infrastructure, unit economics are heavily influenced by NBN Co and Telstra Wholesale input costs, limiting gross margin expansion absent scale or product mix improvement.

Name

Mate Communicate

Legal name

Mate

Website

https://letsbemates.com.au

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

51–100 employees

Short description

Mate Communicate (MATE) is an Australian retail telecommunications service provider reselling unlimited NBN broadband and Telstra Wholesale-based mobile plans directly to residential and small business customers, with no lock-in contracts.

Ownership category

akta.pro rank

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. NBN Internet Plans: Monthly subscription fees for unlimited NBN broadband across various speed tiers from 25Mbps to 2000Mbps download speeds. Plans include no lock-in contracts with monthly billing.
2. Mobile SIM Plans: Monthly subscription fees for SIM-only mobile plans with unlimited talk/text and data banking. eSIM available at no extra cost. Runs on Telstra Wholesale Mobile Network with 5G support on compatible devices.
3. VoIP Home Phone Service: Optional add-on for NBN customers at $12/month, includes unlimited local, national, and mobile calls. Customers can keep existing number or get a new one.
4. Bundle Discounts: $10 monthly discount when bundling mobile and NBN internet services together.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Mate Communicate (MATE) is a 100% Australian-owned retail telecommunications provider that resells NBN broadband and mobile services directly to Australian households and small businesses. Its core offering is a portfolio of unlimited, no-lock-in-contract NBN internet plans across speed tiers from 25Mbps to 2000Mbps (covering FTTP, FTTN, FTTC, HFC and Fixed Wireless connections) and SIM-only mobile plans with unlimited talk and text, data banking, 5G and eSIM support, sold direct via its website, phone, live chat and app.

Product overview

Mate Communicate is an Australian retail telecommunications service provider offering NBN internet plans and mobile services. The product portfolio centers on multiple NBN speed tiers (25/10 to 2000/200 Mbps) supporting FTTP, FTTN, FTTB, FTTC, HFC, and Fixed Wireless connection types, alongside mobile SIM plans with 5G and eSIM support. These core services are available as standalone offerings or bundled together for savings, with optional VoIP home phone add-on, the myMATE self-care app, pre-configured TP-Link modem hardware, and beIN SPORTS CONNECT streaming. All plans feature unlimited data, no lock-in contracts, and Australian-based customer support.

Differentiator

Problem solved

Functional benefit

Products and services

• NBN Internet Plans Unlimited NBN broadband plans across speed tiers from 25Mbps to 2000Mbps (Crikey 25/10, Ripper 50/20, No Worries 100/20, You Beaut 100/40, No Worries 500/50, Fair Dinkum 750/50, Flamin' Fast 1000/100, Scorchin' Fast 2000/100 and 2000/200), available on FTTP, FTTN, FTTC and HFC connections with no lock-in contracts and Australian-based support.
• NBN Fixed Wireless Plans NBN Fixed Wireless internet plans for regional and rural Australia (No Dramas Wireless 100/20, No Worries Wireless 250/20, Fair Dinkum Wireless 400/40) delivering connectivity via rooftop antenna to NBN towers with unlimited data and no lock-in contracts.
• Mobile SIM Plans SIM-only mobile plans starting from $20/month with unlimited talk and text, data banking that rolls unused data month to month, no lock-in contracts, eSIM at no extra cost and access to the Telstra Wholesale Mobile Network with 5G on compatible devices.
• VoIP Home Phone Service Voice over IP home phone add-on priced at $12/month that can be added to any MATE NBN plan, including unlimited local, national and mobile calls, with the option to keep an existing number or obtain a new one.
• NBN + Mobile Bundle Combined NBN internet and mobile SIM package offering a $10/month discount versus purchasing the services separately, designed to lower the monthly bill for households taking both services from MATE.
• Business NBN Plans

Quantifiable outcome

• Save $25 per month for 6 months with MATE25 promo code
• +3 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• NBN CocoreTechnology or IntegrationMATE is a retail service provider (RSP) for NBN Co, Australia's national broadband network operator. They resell NBN internet services across all connection types (FTTP, FTTN, FTTC, HFC, Fixed Wireless) to residential and business customers. NBN Co installs and maintains the network infrastructure while MATE handles customer-facing sales, support, and billing.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Aussie Broadband: Aussie Broadband is one of Australia's largest independent NBN retail service providers offering broadband, mobile, and business connectivity. Like Mate, it competes on customer service and unlimited data but is a larger, ASX-listed challenger with its own backhaul infrastructure.
• Belong: Belong is Telstra's value-brand NBN reseller offering no-contract unlimited broadband targeted at price-conscious households. It is a direct competitor to Mate in residential NBN with a near-identical value proposition.
• Dodo: Dodo is an Australian NBN, mobile, and energy reseller serving residential and small-business customers with budget-focused unlimited plans. It competes directly with Mate on price and simplicity in the value telco segment.
• iiNet: iiNet, owned by TPG Telecom, is one of Australia's largest NBN retail service providers offering broadband, mobile, and entertainment bundles. It competes with Mate across residential NBN and mobile.
• Tangerine Telecom: Tangerine Telecom is an Australian NBN and mobile reseller with no-contract plans and a digital-first acquisition model. It is one of the closest peers to Mate in the challenger telco segment.
• Kogan Internet: Kogan Internet is a discount NBN reseller targeting value-conscious Australian households, similar to Mate's value-led positioning. It competes on price and digital-first customer experience in the same segment.
• Spintel: Spintel is an Australian independent telco offering NBN, mobile, and VoIP services to residential and small-business customers. It competes with Mate across small-business NBN and connectivity bundles.
• Superloop: Superloop is an Australian telecommunications provider offering NBN, mobile, and dark-fiber services with a stronger SMB and infrastructure focus than Mate, but overlapping residential NBN offerings.

Broad incumbents

• Telstra: Telstra is Australia's largest incumbent telco and the wholesale mobile network provider for Mate. It competes across broadband, mobile, and entertainment with broader scale, owned infrastructure, and an entrenched retail brand.
• TPG Telecom: TPG Telecom owns major Australian broadband brands including TPG, iiNet, and Internode. It is a broad incumbent competing with Mate across residential NBN and mobile segments with significantly greater scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/beourmate
• Facebookfacebook.com/beourmate
• LinkedInlinkedin.com/company/mate-communicate

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mate Communicate