Southern Cross Care

What Southern Cross Care does

Southern Cross Care (Tasmania) Inc. (SCCT) is a not-for-profit, Catholic-affiliated aged care provider founded in 1972 and headquartered in New Town, Tasmania. It operates an integrated care delivery model comprising three interconnected service lines: Residential Care (635+ operational beds across 8 owned facilities — Glenara Lakes, Ainslie Low Head, Sandown, Guilford Young Grove, Yaraandoo, Mount Esk, Fairway Rise, and Rivulet — offering permanent, respite, and specialized dementia care with 24/7 registered-nurse coverage), Home & Community Services (delivered through regional offices in Hobart, Launceston, and Devonport/Burnie under government-funded Home Care Packages, the Commonwealth Home Support Programme, and the new 8-tier Support at Home Program), and Lifestyle Villages (12+ retirement communities operating on a lifetime-lease purchase model with a maximum 40% Deferred Management Fee, ranging from affordable units around $180,000 to premium apartments over $790,000). The organization serves approximately 1,100–1,200 staff and is Tasmania's largest not-for-profit aged care provider, with services spanning the South, North, and North West regions.

The firm's distinguishing technical capability is its first-in-Tasmania adoption of the Montessori Method for Dementia Care, implemented at Rivulet, Fairway Rise, Glenara Lakes, and Yaraandoo — a structured care methodology using task breakdown, memory cues, and repetition to maximize independence among residents with cognitive decline. Revenue mechanics blend government funding (per-diem subsidies, Home Care Package and Support at Home levels, Commonwealth programmes), resident fees (RAD/DAP accommodation payments, daily care fees, means-tested contributions), private-pay hourly home care, and village ingoing contributions plus service charges and DMF realization on exit. The customer base is overwhelmingly individual older Tasmanians and their families, sourced via My Aged Care/ACAT referrals, direct enquiries through the website and contact centre, and village open-home events. The organization is governed by an all-female Board of Directors and led by CEO Esteban Cox (appointed November 2023), with executive oversight spanning Operations, Clinical/Risk, People/Transformation, and Information Technology functions.

Name

Southern Cross Care

Legal name

Southern Cross Care (Tasmania) Inc.

Website

https://scctas.org.au

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Southern Cross Care Tasmania is a not-for-profit aged care provider operating 635+ residential beds across 8 facilities, regional home-care services, and 12+ lifestyle villages, serving older Tasmanians with integrated independent, residential, and dementia care.

Ownership category

akta.pro rank

Product category

Aged Care Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Assisted Living Facilities for the Elderly (623312), Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (6216)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051), Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Luxury / High-End Assisted Living Communities (HLADABAD)

akta.pro secondary industries

Live-In & 24/7 In-Home Care (HLADAGAI), Housing & Placement Coordination (Assisted Living, Memory Care, SNF) (HSABAIAL)

Keywords

• Aged care services
• Residential aged care
• Home care services
• Retirement villages
• Dementia care

Headquarters

HQ city

Moonah

HQ country

Australia

HQ region

Oceania

Offices20 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government-Funded Home Care Packages: Home and Community Services are funded through government programs including Home Care Packages at various levels, Commonwealth Home Support Programme, and Veterans Home Care. Clients may contribute based on their financial situation.
2. Residential Aged Care Fees: Residential care generates revenue through accommodation payments, daily care fees, and means-tested care fees as determined by the Australian Government. A registered nurse is available 24/7 in all facilities.
3. Lifestyle Village Lifetime Leases: Retirement villages operate on a lifetime lease purchase model. Revenue includes the purchase price of villas, Deferred Management Fee (DMF) calculated at 8% over 5 years (maximum 40%), and ongoing service and maintenance charges.
4. Private Pay Home Care Services: Clients who are not eligible for or want additional government-funded services can pay privately at an hourly rate for care services including personal care, housekeeping, meal preparation, and companionship.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Southern Cross Care Tasmania is Tasmania's largest not-for-profit aged care provider, operating an integrated care model comprising three core service streams: Residential Care (8 facilities with 635+ beds offering permanent, respite, and dementia care with 24/7 registered nursing), Home & Community Services (government-funded and private in-home personal care, nursing, housekeeping, and allied health delivered across South, North, and North West Tasmania), and Lifestyle Villages (12+ retirement communities with independent living units, villas, and apartments sold via lifetime leases).

Product overview

Southern Cross Care Tasmania operates as an integrated aged care organization offering three interconnected service streams: Residential Care (aged care facilities with 635 total beds across 8 locations offering permanent, respite, and specialized dementia/memory support), Home & Community Services (government-funded and private in-home care including personal care, nursing, domestic assistance, and the new Support at Home program with 8 funding levels), and Lifestyle Villages (12 retirement communities across Tasmania ranging from budget to premium, offering independent living units, villas, and apartments with maintenance services and community amenities). The organization also provides specialized Montessori Memory Support Units at select facilities, implementing research-based dementia care methodology. All services are coordinated under a consumer-directed care model with regional service teams across North, South, and North West Tasmania.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Montessori program showing positive changes in behaviors of residents living with dementia
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators6 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Benetas: Victorian Catholic nonprofit operating residential aged care, home care, and retirement communities. Directly comparable to SCCT in mission, scale, and service mix.
• Anglicare Australia: Network of Anglican nonprofit agencies delivering community aged care, residential care, and retirement living across multiple Australian states. Comparable as a faith-based nonprofit with similar service breadth and funding model.
• Catholic Healthcare: Large Australian Catholic nonprofit providing residential aged care, home care, and retirement living across NSW, QLD, and VIC. Closely comparable to SCCT as a faith-based nonprofit offering the same integrated continuum of services to older Australians.
• IRT Group: Nonprofit aged care provider operating retirement villages, residential care, and home care across NSW and the ACT. Comparable integrated service model and reliance on government funding pathways.
• VMCH (Villa Maria Catholic Homes): Catholic nonprofit providing residential aged care, home care, and retirement living across Victoria. Comparable to SCCT as a Catholic-affiliated nonprofit with an integrated aged care service offering.
• Uniting AgeWell: Uniting Church-affiliated nonprofit operating residential aged care, home care, and independent living across Tasmania, Victoria, and NSW. Directly comparable to SCCT including overlap in Tasmania.
• BaptistCare Australia: Faith-based nonprofit aged care and community services provider with residential care, home care, and retirement living across NSW, WA, and ACT. Comparable to SCCT in mission, integrated service model, and reliance on government funding.

Broad incumbents

• Estia Health: ASX-listed for-profit operator of residential aged care facilities across Australia. Comparable in core residential service offering and exposure to government funding reforms, but for-profit and publicly listed unlike SCCT.
• Aveo Group: Major operator of retirement living communities in Australia. Comparable to SCCT's lifestyle village arm (similar DMF-style exit fee structure and lifetime lease model), though Aveo is for-profit and ASX-listed with a much larger national portfolio.
• Bolton Clarke: One of Australia's largest nonprofit aged care providers, formed from the merger of RSL Care and RDNS, with residential care, home care, and retirement living across QLD, NSW, VIC, and beyond. Comparable at scale, though broader geographic footprint.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/scclifestylevillages
• LinkedInlinkedin.com/company/scctas

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries24 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Southern Cross Care