Europhone

What Europhone does

Europhone is a France-based, family-owned B2B telemarketing and telesales agency founded in 1988 and headquartered in Puteaux (La Défense), with a secondary call platform in Marseille and full remote-work capability. The firm provides outsourced phone-based prospecting, lead qualification, appointment setting, and complete remote sales closure (télévente) primarily to French Grands Comptes, ETIs, and PME/PMI across roughly 15 documented verticals — including banking/insurance, IT/telecom/cybersecurity, healthcare, energy, automotive, BTP, consulting/HR, business real estate, cleaning/FM, business tourism, communications/events, public sector, transport/logistics, and other business services.

The company's service stack combines human-led phone outreach with AI-assisted multi-channel prospecting (email, LinkedIn, SMS, WhatsApp), proprietary in-house CRM and telephony tools, and an original insourcing model that embeds Europhone operators on client sites at no incremental cost. Adjacent offerings include B2B database diagnostic, enrichment, and qualification (delivered via partnerships with generalist and sector-specific data providers and an offshore qualification platform in Mauritius), as well as AI-augmented lead generation through partnerships with digital marketing agencies and an ABM/Inbound flow that routes everything through a mandatory telephone triage station.

Revenue is generated on a professional-services basis with multi-year contracts and performance-linked pricing — financial results are committed after a pilot phase, with success measured in revenue closed (télévente) or in number/quality of appointments and SQLs (télémarketing). The firm serves roughly 70 active B2B clients with 140 employees, all on permanent CDI contracts in France, and reported €7 million of revenue in 2024. Ownership is 100% family-held (legal form: SA à conseil d'administration, capital social €40,000, SIREN 344121827, President/CEO Fabrice Bourdy).

Name

Europhone

Legal name

Europhone

Website

https://europhone.fr

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

101–250 employees

Short description

Europhone is a France-based, family-owned B2B telemarketing and telesales agency that provides AI-assisted, multi-channel prospecting (phone, email, SMS, LinkedIn, WhatsApp) to roughly 70 enterprise, mid-market, and SME clients across 15 verticals.

Ownership category

akta.pro rank

Product category

B2B Telemarketing and Telesales Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422)

akta.pro industry

PRIMARYBPAFAKAC

Telemarketing & Telesales Services (Outbound/Inbound)

Business & Public Services/Marketing, Advertising & PR Services/Direct Marketing & Lead Generation (Email, Telemarketing, Demand Gen)

SECONDARYBPAAADAA

B2B Appointment Setting & SDR/BDR Outsourcing

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Telemarketing, Telesales & Lead Generation

SECONDARYBPAAADAE

Telesales & Inside Sales Outsourcing (B2B/B2C)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Telemarketing, Telesales & Lead Generation

Keywords

• B2B telemarketing services
• Appointment setting services
• B2B lead generation
• Telesales outsourcing
• B2B database qualification

Headquarters

HQ city

Puteaux

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Telemarketing & Telesales Services: Outsourced B2B telemarketing and televente services including appointment setting, lead generation, prospect qualification, and full sales closure for enterprise and SME clients
2. B2B Database Services: B2B database enrichment, qualification, and file diagnostics with data partners and an offshore platform in Mauritius for outbound data qualification
3. Digital Marketing Lead Generation: Integration of AI and digital marketing campaigns for lead generation, with telephone requalification as a triage gateway before passing to sales teams

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Europhone is a French B2B telemarketing and telesales agency that delivers outsourced phone-based prospection, appointment setting, lead qualification, and end-to-end sales closure for large enterprises (Grands Comptes), mid-caps (ETI), and SMBs (PME/PMI) across sectors such as banking, insurance, IT, healthcare, energy, and automotive. The firm complements these voice services with an in-house B2B database qualification offering and AI-augmented multi-channel lead generation (email, LinkedIn, SMS). It operates fully insourced calling teams (no subcontracting) from sites in Puteaux and Marseille, serving around 70 active B2B clients.

Product overview

Europhone is a B2B telemarketing and tele-sales agency founded in 1988, offering a portfolio of six integrated core services: (1) Télévente BtoB — full remote sales closing targeting TPE/PME/PMI; (2) Télémarketing ETI/Grands Comptes — qualified appointment-setting with high-level decision-makers; (3) Télémarketing TPE/PME/PMI — cold-calling and lead triage for smaller businesses; (4) Animation de réseaux — remote activation of small resellers and prescriber networks; (5) Base de données BtoB — B2B database diagnostic, enrichment, and qualification; and (6) Génération de leads BtoB / Marketing Digital — AI-amplified B2B lead generation via ABM and inbound marketing with mandatory phone-based triage. Services can be delivered on-site at client locations (insourcing), at Europhone's Puteaux or Marseille platforms, or via remote work. The company also organizes the 'Dîner Club des Décideurs BtoB' networking events.

Differentiator

Problem solved

Functional benefit

Products and services

• Télévente BtoB / Ventes sédentaires (B2B Telesales / Inside Sales)

Quantifiable outcome

• Over 90% validation rate by client sales force for energy sector qualified leads
• +5 more outcomes

Named customers10 records

Segments17 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature3 records

Partnerships

Six partnerships are on record, tiered minor and core.

• NominationminorGTM or Marketing PartnerLogo partner shown on Europhone's about page. Nature of partnership not specified beyond logo display.
• Halifax ConsultingminorStrategic or Co-development PartnerLogo partner shown on Europhone's about page. Strategic consulting partner for B2B prospecting methodology and optimization.
• DCF (Dirigeants Commerciaux de France)minorGTM or Marketing PartnerLogo partner shown on Europhone's about page. DCF is a French commercial leaders network, suggesting collaboration for networking and thought leadership.
• Offshore Data Qualification Platform (Mauritius)coreTechnology or IntegrationPartnership with a platform in Mauritius for qualifying missing data through outbound calls. When leads are generated through this platform, they are immediately processed by Europhone teams in France. This is a critical operational partnership for data services.
• Digital Marketing AgenciescoreStrategic or Co-development PartnerSolid partnerships with digital marketing agencies and various lead generation providers to accompany clients in ABM (Account Based Marketing) and Inbound Marketing strategies. Leads from these partners pass through Europhone's 'telephone triage station' for qualification before being forwarded to clients.
• B2B Database ProviderscoreTechnology or IntegrationEurophone prescribes the best B2B database providers to clients 'in complete independence', including generalist and sector-specific databases for targeting companies of all sizes, local authorities, professionals, self-employed, retailers, craftsmen, and associations. These partnerships enable comprehensive data coverage for client prospecting campaigns.

Scale indicators8 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Teleperformance: French-founded global CX/BPO leader with extensive B2B telemarketing and inside-sales capability across multiple continents. It is the largest direct competitor for outsourced B2B sales, appointment-setting, and lead-qualification engagements, especially with French multinationals that Europhone also serves.
• Concentrix (post Webhelp merger): Major CX/BPO player formed via the merger of Webhelp (French) and Concentrix, with dedicated B2B telesales and SDR outsourcing practices. It is the most directly comparable global competitor for French enterprise B2B telemarketing engagements at scale.
• Majorel: Global CX/services company with outsourced telesales and B2B sales development operations across EMEA. Comparable multi-country delivery model and outsourced phone-led SDR capability make it a directly competing vendor for the same enterprise pipeline.
• Foundever (formerly Sitel Group): Global CX/BPO with B2B inside-sales, appointment-setting, and customer-acquisition offerings. It competes with Europhone for the same French and EMEA enterprise outsource contracts targeting decision-makers at ETI and Grands Comptes.
• Comdata: Global CX and sales-outsourcing firm with B2B telemarketing and inside-sales services. Directly comparable in functional scope to Europhone for outsourced appointment-setting, lead qualification, and inside sales.
• Transcom: European-headquartered CX/BPO with significant B2B telesales and customer-acquisition services. Competes with Europhone for European enterprise B2B campaign work and shares the multi-country delivery proposition.
• Armatis: France-based BPO and contact-center specialist offering telemarketing, inside-sales, and appointment-setting services. A direct French competitor to Europhone in the outsourced SDR and B2B customer-acquisition space, with similar target client profile.
• Outsourcia: French BPO/contact-center operator serving enterprise clients with telemarketing and customer-acquisition services. Comparable scale, French geographic focus, and outsourced delivery model to Europhone's Puteaux/Marseille platform operations.
• TELUS International: Global digital-CX/BPO firm with B2B sales outsourcing and AI-enabled customer engagement offerings. Competes in the broader market segment where Europhone operates for enterprise B2B inside-sales and customer-acquisition contracts.
• Alorica: US-headquartered global BPO with B2B customer-acquisition, telesales, and inside-sales delivery. Competes for the larger-enterprise B2B engagements similar in nature to Europhone's Grands Comptes appointment-setting and televente work.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/europhone/?originalSubdomain=fr
• Xx.com/europhone4

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Europhone