Total Tech Solutions

What Total Tech Solutions does

Total Tech Solutions LLC is a privately held, locally owned and operated full-service IT company founded in 2011 and headquartered in a walk-in storefront at 670 Johns Ave in Gettysburg, Pennsylvania. The company serves residential customers and small-to-medium businesses across York's, Adams, and Franklin counties in South-Central Pennsylvania, providing computer repair and maintenance, virus and spyware removal, networking setup, VoIP phone systems, web hosting and design, building security/video surveillance, and cloud services wrapped around third-party products.

Its product portfolio is services-led and composed almost entirely of commodity IT offerings resold or delivered under TTS branding. Core technical components include the BitDefender managed antivirus stack (antivirus at $30/year per computer plus a ransomware add-on at $30/year per computer), hosted email at $6.25/month per mailbox, a monitored backup solution, ScreenConnect-based remote access, and Fortinet-powered networking and VoIP. There is no proprietary technology; the company wraps service delivery, support, and management around third-party platforms. Hardware is sold through a small e-commerce storefront on its website, including pre-owned equipment such as a Black Box 38U server cabinet listed at $850.

Total Tech Solutions generates revenue through four mechanisms: hourly professional services billed in 15- or 30-minute increments (home: $60-$75/hr; business: $75-$90/hr); an annual $250 home service contract that includes up to 12 hours of phone and remote support; recurring managed cloud subscriptions (antivirus, ransomware, email, backup); and hardware and supply sales. The company is bootstrapped with no institutional funding and operates with approximately four to five staff, including Office Manager Stephanie Baum, Technicians Jeffrey Baum and Josh Fissel, and Technology Specialist Aaron Miller. Distribution combines physical walk-in service, on-site house calls within a 10-mile radius, remote support via ScreenConnect, and a modest e-commerce channel.

Name

Total Tech Solutions

Legal name

Total Tech Solutions LLC

Website

https://totaltechsolutionsllc.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Short description

Total Tech Solutions LLC is a privately held, locally owned IT services company in Gettysburg, Pennsylvania, founded in 2011, providing computer repair, networking, VoIP, web hosting, security, and managed cloud services to residential customers and small businesses across York's, Adams, and Franklin counties.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)

Keywords

• Managed IT services
• Computer repair services
• Network installation
• Cloud services
• VoIP phone systems

Headquarters

HQ city

Gettysburg

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Technical Support and Repair Services: Hourly billing for computer repair, maintenance, and IT support services. Offered in-shop, on-site, and via remote access. Billed in 30-minute increments.
2. Annual Service Contracts: Yearly service contract offering up to 6 hours phone support and 6 hours remote support. Valued at $720 if used to maximum hours, priced at $250/year.
3. Managed Cloud Services: TTS Managed Care Antivirus (BitDefender) at $30/year per computer, Ransomware Protection add-on at $30/year per computer, Hosted Email at $6.25/month per email, and monitored Backup Solutions.
4. Hardware and Supply Sales: Sales of computers, laptops, printers, software, accessories, and IT supplies. Includes pre-owned equipment. Revenue from product markups and transaction fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Total Tech Solutions is a locally owned full-service IT company providing computer repair and maintenance, home and business networking, VoIP phone systems, building security/video surveillance, web hosting and design, cloud services (managed antivirus, hosted email, backup), and technology/hardware sales. Services are delivered through a walk-in shop, on-site visits, and remote support for residential homeowners and small-to-medium businesses across South-Central Pennsylvania.

Product overview

Total Tech Solutions is a full-service IT company offering a broad portfolio of products and services for both residential and business clients. The core offering consists of computer and device repair and maintenance (in-shop, on-site, and remote), business and home networking, VoIP phone systems, web hosting and design, building security/video surveillance, technology and supply sales, and cloud services. The product portfolio is organized around a services-led model: TTS acts as the managed provider and reseller, wrapping its own service delivery around third-party products (e.g., BitDefender antivirus for the managed antivirus offering) and reselling hardware (e.g., the Black Box 38U Server Cabinet). Add-on modules include TTS Managed Care Antivirus (BitDefender), TTS Ransomware Protection, TTS Hosted Email Solutions, TTS Backup Solutions, TTS Remote Support, and the TTS Service Contract for home users. Services are delivered through a combination of in-shop work, on-site visits, and remote access tools, with pricing structured on hourly rates in 30-minute or 15-minute increments depending on service type.

Differentiator

Problem solved

Functional benefit

Products and services

• TTS Computer and Device Repair and Maintenance In-shop, on-site, and remote computer and device repair and maintenance services for residential and business clients. Covers diagnostics, tune-ups, spyware removal, OS reloads, and hardware upgrades, with hourly rates from $60–$90 billed in 30- or 15-minute increments depending on service type and customer segment.
• TTS Home Networking Home network setup and configuration services for residential customers, including printer sharing, wireless TV connectivity, network security and password setup, media sharing across devices, and automated backups across all networked devices.
• TTS Business Networking Design and implementation of full-service business networks for SMB clients, including access control, remote server access, file transfer, and scheduled daily or weekly network backups to prevent data loss.
• TTS VoIP Phone Systems Design and deployment of VoIP telephone systems for business customers, with optional hosted service (monthly fee with maintenance and upgrades). Features call waiting, call forwarding, caller ID, voicemail-to-email, video conferencing, call routing across multiple phones, and cost-effective international calling via internet.
• TTS Web Hosting and Design Custom website design and web hosting packages for small businesses, including social media setup (Facebook, Twitter, Foursquare), site analytics for traffic monitoring, and grassroots marketing consultation.
• TTS Building Security Custom video surveillance system design and installation for businesses, enabling remote monitoring of employees and inventory from any computer, smartphone, or tablet from anywhere in the world.
• TTS Cloud Services Portfolio of managed cloud-based services for home and business customers, including BitDefender-powered managed antivirus, ransomware protection, hosted email, and monitored backup solutions—all maintained and supported by TTS staff.
• TTS Technology and Supply Sales Reseller of computers, laptops, printers, software (including antivirus, Microsoft Office), data backup plans, hosted email accounts, printer ink/toner, copy paper, wireless peripherals, power cords, hard drives, USB drives, external optical drives, and miscellaneous adapters for home and business customers.
• TTS Support and Training Technology training and usage support for software and devices, delivered at the TTS shop, on-site at the customer's home or business, over the phone, or via remote access. Hourly rates range from $60/hr (phone/remote) to $90/hr (on-site).
• TTS Annual Home Service Contract Annual home user support plan offering up to 6 hours of phone support and up to 6 hours of remote support per year, plus free access to TTS-hosted seminars. Priced at $250/year (prorated after January 31st), with a maximum value of $720 if all hours are used.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Puls: Puls offers same-day, in-home tech support for consumers and small businesses, covering device repair, networking, smart-home setup, and AV/connectivity issues. Its on-demand service model and consumer/SMB dual-segment approach directly mirrors TTS's combined in-shop + on-site + remote delivery model.
• HelloTech: HelloTech provides on-demand, in-home and in-business technology support (device setup, repair, networking, smart-home installation) directly to consumers and small businesses. It is the closest national analog to TTS's mix of residential/SMB break-fix, on-site, and remote support delivery.
• NerdsToGo: NerdsToGo is a franchise-based IT services brand delivering computer repair, networking, and managed IT support to residential and small business customers in local markets. Its local-service, dual-segment, break-fix-plus-managed-services model is the most structurally comparable to TTS.
• Nerds On Call: Nerds On Call is a regional IT services company (headquartered in California) offering in-shop, on-site, and remote computer repair, networking, and small-business IT support. It is a strong small-scale structural analogue to TTS in terms of customer mix, delivery channels, and service catalog.

Broad incumbents

• Office Depot / CompuCom IT Services: Office Depot (which acquired CompuCom) offers in-store tech services and enterprise managed IT support to small businesses and consumers. It overlaps with TTS across the retail tech-support and SMB-managed-services categories, but as part of a much broader office-supply/IT services portfolio.
• Geek Squad (Best Buy): Geek Squad is Best Buy's national in-store and in-home IT support arm offering device repair, networking, and remote support to consumers and small businesses. It competes with TTS on residential/SMB break-fix but at vastly greater scale and brand reach.
• Asurion (Tech Support / Home Tech): Asurion provides device protection, in-home tech support, and SMB IT services through its Home Tech and Soluto brands, as well as carrier partnerships. It competes with TTS for residential and small-business tech support volumes while operating as a much larger incumbent.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/total-tech-solutions-llc

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Total Tech Solutions