Fivium
Fivium is a UK-based SaaS company founded in 2006 that builds the eCase cloud-based case management platform for the UK public sector, serving 50+ organisations including central government departments, councils, and police forces with FOI, SAR, complaint, and correspondence workflow automation.
- Company typePrivate
- Founded2006
- HeadquartersLondon, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Fivium does
Fivium is a UK-based SaaS company founded in 2006 that builds cloud-based case management and workflow software for the UK public sector. Its flagship platform, eCase, is used by 50+ public sector organisations — including the Home Office, Department for Work and Pensions, Ministry of Defence, Department for Education, and several regional police forces — to manage Freedom of Information (FOI) requests, Subject Access Requests (SARs), complaints, parliamentary questions, and correspondence. The platform is built on Java (Spring Boot) with a JavaScript/TypeScript front-end (Vue), SQL/Postgres, and Docker, and is delivered as a cloud-hosted SaaS solution holding ISO 27001:2022, ISO 9001:2015, ISO 14001:2015, and Cyber Essentials Plus certifications. In October 2025 the company launched eCase AI, adding natural-language and generative AI capabilities (eCase Respond, eCase Assist, eCase Redact) that automate redaction, draft responses, and triage incoming requests.
The company's commercial model centres on annual SaaS subscriptions sold directly to UK public sector buyers through an enterprise field sales motion using MEDDPICC methodology on HubSpot, supplemented by a Fivium Digital services arm that delivers bespoke end-to-end digital builds. The company reports a 99.99% customer contract retention rate and claims eCase is used by over 50% of Tier 1 Central Government departments. Headcount has grown from 63 (FY22) to 75+ as of 2025/26, and in April 2026 the company secured a multi-million pound minority investment from BGF to fund SaaS platform scaling, product development, and expansion into healthcare (NHS) and policing verticals beyond its central and local government base. The business remains founder-led, with Matt Fletcher (CEO) and Anthony Ashton (co-founder) active since inception.
Fivium firmographics
Firmographics- Name
- Fivium
- Legal name
- Fivium Limited
- Website
- https://fivium.co.uk
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Fivium is a UK-based SaaS company founded in 2006 that builds the eCase cloud-based case management platform for the UK public sector, serving 50+ organisations including central government departments, councils, and police forces with FOI, SAR, complaint, and correspondence workflow automation.
- Ownership category
- akta.pro rank
Fivium industry classification
Industry- Product category
- Public Sector Case Management Software
- NAICS
- Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Enterprise PaaS (App Runtime & Managed Application Platforms) (HDAEAKAB)
- akta.pro secondary industry
- Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD)
Keywords
Where Fivium is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Fivium business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- SaaS Subscriptions (eCase): Recurring SaaS subscription revenue from eCase case management platform. Sold to public sector organisations on per-seat or organisation-wide basis.
- Professional Services / Bespoke Digital Development: End-to-end bespoke digital services including user research, discovery, alpha, beta, and live phases. Multidisciplinary team delivers purpose-built systems designed to last decades.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | SaaS Platform (eCase) |
| One time/ perpetual license | Annual | Student Placement |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels5 records
Fivium product offering
Product offeringCore offering
Fivium develops and sells the eCase cloud-based case management platform used by UK public sector organisations to handle Freedom of Information (FOI) requests, Subject Access Requests (SARs), complaints, parliamentary questions, ministerial correspondence, and general casework. The company also delivers bespoke digital development services (Fivium Digital) covering discovery, design, build and ongoing support for public sector clients. Its offering combines a SaaS platform with optional add-on modules (eCase AI, eCase Redact, Secure Share, eCase Capture) and end-to-end digital service delivery.
Product overview
Fivium's product portfolio consists of a unified SaaS platform (eCase) supplemented by specialised add-on modules and a bespoke digital development services arm. The core eCase platform provides case management for FOI requests, SARs, complaints, parliamentary questions, and correspondence. Five add-on modules extend the platform: eCase AI (AI-powered Respond and Assist capabilities), eCase Redact (AI-assisted redaction), Secure Share (secure document gateway), and eCase Capture (web form intake). Alongside the product suite, Fivium Digital delivers custom digital services spanning discovery, design, build, and ongoing support.
Differentiator
Problem solved
Functional benefit
Brands
- eCase: Case management software for managing FOIs, SARs, complaints, MCs, PQs, correspondence and more. Used by 50+ public sector organisations.
- eCase AI
- eCase Redact
- Secure Share
- eCase Capture
Products and services
- eCase Cloud-based case management platform for UK public sector organisations to manage FOI requests, SARs, complaints, parliamentary questions, ministerial correspondence, and general casework with workflow automation, one-click reporting, and full audit trails. Used by 50+ public sector organisations including over 50% of Tier 1 Central Government departments.
- eCase AI AI-powered addition to the eCase platform comprising eCase Respond (instant text-based answers that can prevent up to 40% of requests from being submitted unnecessarily) and eCase Assist (digital casework partner for automated redaction, drafting, triage, and similar case suggestions) using NLP and generative AI.
- Fivium Digital Bespoke digital development services for the UK public sector, covering the full delivery lifecycle from user research and discovery through alpha, beta and live phases, including service design, business analysis, development, testing, and ongoing account management. Used by clients such as the Department for Education and the North Sea Transition Authority.
Quantifiable outcome
- Ministry of Defence saves 70,000 hours/year on DPR processing and £1 million in cashable savings
- +5 more outcomes
Companies that use Fivium
Customer profileNamed customers11 records
Segments5 records
Ideal customer profiles3 records
Fivium technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature5 records
Fivium partnerships and signals
Strategic signalScale indicators10 records
Recent moves6 records
Expansion highlights5 records
Fivium competitors and assessment
Company assessmentDirect peers
- IEG4: UK-based GovTech SaaS specialist focused on FOI, complaints, EIR and case management for UK public sector organisations — the closest direct competitor to Fivium's eCase platform.
- Agilisys: UK public-sector digital transformation firm delivering cloud and casework platforms to councils, NHS and central government — comparable scale and customer profile to Fivium.
- Granicus: GovTech experience platform offering FOI, complaints, case management and constituent services across UK, US, Canada, Australia and New Zealand — directly comparable GovTech product suite to eCase.
- Netcall: UK customer engagement and case management SaaS provider with its Liberty platform serving UK local authorities and central government — competes directly with eCase in council casework.
- GOSS Interactive: UK digital platform provider for councils and public bodies covering service requests, casework and FOI — directly comparable product category and target customers to Fivium.
Broad incumbents
- Sopra Steria: Large European IT services and software group with significant UK central government footprint; competes indirectly via bundled digital and case management offerings in major procurements.
- Capita: Major UK public-sector outsourcing and IT services partner that competes for large multi-department transformation contracts where case management is bundled with broader services.
- Civica: Large UK-headquartered GovTech software company with a broad public-sector product suite including case management, regulatory and back-office solutions — broader incumbent that overlaps with Fivium's niche.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Fivium social profiles
Digital presenceFivium compliance and trust
Trust signalCompliance5 records
Fivium financial estimates
Financial estimateRevenue estimate
Valuation estimate
Fivium leadership team
Management profileNumber of profiles
Profiles6 records
Fivium funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Fivium M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Fivium
What does Fivium do?
Fivium develops and sells the eCase cloud-based case management platform used by UK public sector organisations to handle Freedom of Information (FOI) requests, Subject Access Requests (SARs), complaints, parliamentary questions, ministerial correspondence, and general casework. The company also delivers bespoke digital development services (Fivium Digital) covering discovery, design, build and ongoing support for public sector clients. Its offering combines a SaaS platform with optional add-on modules (eCase AI, eCase Redact, Secure Share, eCase Capture) and end-to-end digital service delivery.
Is Fivium a public or private company?
Fivium is a private company. It is classified as venture growth investor backed and is currently operating.
When was Fivium founded?
Fivium was founded in 2006. It employs 51 to 100 people.
Where is Fivium based?
Fivium is headquartered in London, United Kingdom, in the Europe region.
How does Fivium make money?
Two revenue lines are on record. SaaS Subscriptions (eCase) is the primary driver. The others are professional Services / Bespoke Digital Development.
Who are Fivium's main competitors?
Direct peers on record are IEG4, Agilisys, Granicus, Netcall and GOSS Interactive. Broad incumbents are Sopra Steria, Capita and Civica.
Does Fivium have an API?
No public API is recorded for Fivium.
What industry is Fivium in?
Fivium's product category is Public Sector Case Management Software. Its primary akta.pro industry code is HDAEAKAB, Enterprise PaaS (App Runtime & Managed Application Platforms), with a secondary code of HDABAAAD, Managed Application Platforms (App PaaS & Runtime Services). Its NAICS code is 541511 and its SIC code is 7372.