Solutions IT

What Solutions IT does

Solutions IT is a privately held managed service provider headquartered in Welshpool, Western Australia, founded in 1999 and operating four physical locations across the state (Welshpool headquarters, Bunbury, Joondalup under the MacWorx brand, and Albany). The company delivers managed IT support, cybersecurity, modern workplace, cloud infrastructure, technology procurement, and unified communications services to education, corporate/SME, not-for-profit, healthcare, and government organisations across Perth and regional Western Australia, with reported coverage of more than 30,000 managed devices. It is an Apple Authorised Reseller and an approved supplier under multiple Western Australian Government ICT panels, and is positioned as 100% WA owned and operated.

The technology stack is assembled around Microsoft 365, the Apple ecosystem (Apple Business Manager plus Jamf MDM for device deployment and management), and Fortinet for network and security infrastructure, with capabilities spanning private, hybrid, and on-premises cloud models. The cybersecurity layer includes a managed Security Operations Centre, phishing simulation and awareness training, dark web monitoring, penetration testing, and data protection/recovery services. The product set is delivered as a portfolio of services rather than a unified proprietary platform, with the company's technical moat residing in the orchestration and engineering depth of its local team rather than in software IP.

Revenue mechanics are built on subscription and recurring managed-service contracts with fixed, predictable monthly pricing, supplemented by project-based procurement services and Apple hardware/software resale through authorised reseller channels. Go-to-market is sales-led, with customer acquisition driven by website quote requests, direct outreach, regional offices, the owned WA Education Summit event, and presence on LinkedIn, Facebook, X, and YouTube. Customer concentration is spread across multiple verticals, with a documented emphasis on the education and corporate/SME segments, and no external funding or parent ownership disclosed.

Name

Solutions IT

Legal name

Solutions IT

Website

https://solutionsit.com.au

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Solutions IT is a Western Australian managed service provider delivering managed IT, cybersecurity, cloud, modern workplace, procurement, and unified communications services to education, corporate, healthcare, government, and not-for-profit organisations across Perth and regional WA.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Management Services (8741), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Service Desk & Help Desk Services (BPAEAJAA)

akta.pro secondary industries

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Service Catalog, Request Fulfillment & Self-Service Portals (BPAEAJAI), Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings) (BPAEAIAD), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud infrastructure management
• Microsoft 365 management
• Apple device deployment

Headquarters

HQ city

Fremantle

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Recurring managed IT support services providing proactive monitoring, maintenance, and management of client infrastructure. Delivered with fixed, predictable monthly pricing. Services include server and network monitoring, patching, maintenance, and structured reporting.
2. Cybersecurity Services: Security assessments, penetration testing, endpoint protection, identity security, and security awareness training. Supports compliance and insurance requirements for regulated organizations.
3. Cloud Services: Infrastructure management across private, hybrid, and on-premises environments. Includes backup, disaster recovery, and business continuity planning with ongoing maintenance and performance monitoring.
4. Procurement Services: Technology procurement services providing access to hardware and software through vendor partnerships. Includes financing options, trade-ins, and recycling services for sustainable technology acquisition.
5. Apple Services: End-to-end Apple services including procurement, deployment, management, and support. Services include AppleCare warranty, repairs, and professional training for Apple technology implementations.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Solutions IT is a Western Australian managed service provider delivering proactive IT support, cybersecurity, cloud, modern workplace, procurement, and unified communications services to organisations across Perth and regional WA. Services are delivered under fixed monthly managed contracts with documented processes, local engineers, and structured reporting, and the company also operates as an Apple Authorised Reseller.

Product overview

Solutions IT is a Western Australian managed service provider offering a portfolio of IT services rather than a unified software platform. The core offering consists of Managed IT Services (proactive monitoring, maintenance, and support), Cybersecurity Services (security assessments, SOC, penetration testing, awareness training), Modern Workplace (Microsoft 365 and device management), Cloud Services (infrastructure management, backup, disaster recovery), Procurement (device sourcing), and Unified Communications. For the education sector, Solutions IT provides specialised IT Support for Schools, Professional Services for Schools, and Apple/Microsoft solutions for education. As an Apple Authorised Reseller, the company also offers Apple device procurement and management including Apple Business Manager and Jamf MDM deployment, along with AppleCare support plans (Enterprise, OS Support, and AppleCare+). The company serves multiple industries including Education, Corporate/SME, Not-for-Profit, Government, and Healthcare.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Proactive monitoring, maintenance, and support for servers, networks, and devices with fixed monthly pricing, structured documentation, and reporting for organisations across WA.
• Cybersecurity Services Security assessments, penetration testing, endpoint protection, identity security, security awareness training, and compliance support for businesses and schools.
• Modern Workplace Microsoft 365 setup and management, secure access to collaboration tools, device management for Windows, macOS, and mobile, and identity and access controls.
• Cloud Services Private, hybrid, and on-premises infrastructure management; secure cloud services; backup, disaster recovery, and business continuity planning.
• Procurement Technology procurement services including device sourcing, financing options, trade-ins, and recycling services for sustainable technology acquisition.
• Unified Communication Services Voice and unified communications solutions for business and school communication needs.
• Infrastructure Management Network and infrastructure management services ensuring stable and secure IT operations.
• Security Operations Centre (SOC) Managed security monitoring and incident response services.
• Phishing Simulation and Cyber Security Awareness Employee security awareness training through simulated phishing attacks.
• Dark Web Monitoring Monitoring services to detect compromised credentials on the dark web.
• Data Protection and Recovery Backup, disaster recovery, and business continuity planning services.
• Penetration Testing and Vulnerability Scanning Security testing services to identify vulnerabilities in systems and infrastructure.
• IT Support for Schools Managed IT support services tailored for educational institutions.
• Apple in Business End-to-end Apple services including procurement, zero-touch deployment via Apple Business Manager, Jamf MDM management, and support for MacBooks and iPads in business environments.
• Apple Authorised Reseller Services As an Apple Authorised Reseller, provides Mac, iPad, and accessories procurement with AppleCare warranty and support services.
• AppleCare for Enterprise Enterprise-level Apple support with 24/7 technical assistance, priority onsite service, and next-business-day device repair or replacement.
• AppleCare OS Support Phone and email assistance for IT teams managing macOS, iOS, iPadOS, and macOS Server environments.
• AppleCare+ Accidental damage cover with up to two incidents every 12 months, plus priority access to Apple-certified repairs.
• Professional Services for Schools Professional IT services tailored for educational institutions.
• Unified Communications for Schools Voice and unified communications solutions for educational environments.
• Procurement for Schools Technology procurement services for educational institutions.
• Apple For Education Apple technology solutions and procurement for educational institutions.
• Microsoft For Education Microsoft technology solutions for educational institutions.

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft partnership providing Microsoft 365 setup and ongoing management, cloud services, and Microsoft Surface devices. Solutions IT helps organizations implement and optimize Microsoft technologies including Teams, SharePoint, and Azure-based solutions.
• ApplecoreChannel Partner/ Reseller/ DistributorApple Authorised Reseller providing end-to-end Apple services including procurement, zero-touch deployment via Apple Business Manager, Jamf MDM device management, AppleCare warranty services, and professional training for education and business environments.
• FortinetcoreTechnology or IntegrationFortinet security partnership providing cybersecurity solutions including firewall, network security, and security operations centre capabilities to protect client infrastructure.
• LenovominorChannel Partner/ Reseller/ DistributorHardware procurement partner for Lenovo devices including laptops, desktops, and enterprise solutions.
• AcerminorChannel Partner/ Reseller/ DistributorEducation technology partner and WA Education Summit platinum sponsor. Provides education hardware solutions and technology displays.
• SynnexminorChannel Partner/ Reseller/ DistributorDistributor partner and WA Education Summit platinum sponsor providing distribution services for technology products.
• MaxhubminorChannel Partner/ Reseller/ DistributorInteractive display and collaboration technology partner providing display solutions for modern workplaces and classrooms.
• STM GoodsminorChannel Partner/ Reseller/ DistributorApple accessories and device protection partner providing cases and accessories for education and business deployments.
• PC LocsminorChannel Partner/ Reseller/ DistributorEducation IT infrastructure partner providing charging carts, storage, and device management solutions for schools.
• BenQminorChannel Partner/ Reseller/ DistributorDisplay and projection technology partner providing visual display solutions for education and business environments.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Data#3: Large Australian IT services and solutions provider with managed services, cloud, and security offerings. Comparable in Microsoft 365 and cloud services delivery but operates at a much larger national scale with enterprise customers.
• Datacom: Australia and New Zealand IT services company with managed services, cloud, and security capabilities. Comparable managed services portfolio but with significantly larger scale and broader geographic footprint.

Direct peers

• Brennan IT: Australian managed service provider offering managed IT, cybersecurity, cloud, and end-user support across corporate and government sectors. Direct competitor in the same MSP category with similar Microsoft-centric delivery model and broader geographic reach.
• Nexon Asia Pacific: Asia-Pacific managed services and cloud provider with strong Microsoft and security capabilities. Comparable managed services delivery model with broader APAC reach.
• Interactive (Australia): Australian managed service provider with cloud, security, and modern workplace offerings. Comparable MSP business model targeting Australian mid-market and enterprise customers.

Others

• MacWorx (Solutions IT subsidiary): Joondalup-based Apple-focused IT services brand operating as part of Solutions IT. Indirectly comparable as a sister Apple specialist within the same group, reflecting the Apple Authorised Reseller positioning.

Regional players

• Southern Cross Computing: Perth-based IT services and managed services provider with strong Western Australia presence. Direct regional competitor serving similar SME and education customers with comparable Microsoft and cloud offerings.
• Optec IT Solutions: Perth-based IT services company offering managed IT, cloud, and security to WA organisations. Comparable regional MSP positioning with overlapping Microsoft and cybersecurity focus.
• Vital IT (WA): Western Australian managed IT services provider focused on Perth and regional WA businesses. Directly comparable in scale, geography, and target customer segments (SME, education, healthcare).

Emerging players

• Atturra: Australian IT services and managed services provider with advisory, cloud, and security practices. Comparable in managed services and Microsoft-centric delivery, though positioned more as a systems integrator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Solutions_IT
• YouTubeyoutube.com/channel/UC1KiRCXCwTQUVuJeOV0yr1g
• Facebookfacebook.com/solutionsitWA
• LinkedInlinkedin.com/company/solutions-it

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Solutions IT