Acclivis Technologies and Solutions

What Acclivis Technologies and Solutions does

Acclivis Technologies and Solutions is a Singapore-headquartered enterprise technology services provider founded in 2009 by CEO Marcus Cheng and two other ex-IBMers. It operates three integrated business pillars — Cloud, Connectivity, and Workplace — delivering Infrastructure-as-a-Service, Software-as-a-Service, Disaster Recovery-as-a-Service, managed services, and end-user IT support to government agencies, statutory boards, and large enterprises across Southeast Asia and Hong Kong. Its technology stack centres on VMware and Microsoft Hyper-V private clouds, Microsoft Azure Stack hybrid environments, heterogeneous commercial and AS/400 / Unix Power Cloud workloads, and the proprietary SERVICEONE platform for IT operations management and workflow automation. Connectivity is anchored by the wholly-owned Pacific Internet ISP subsidiary, which provides enterprise-grade internet, dedicated WiFi, and SD-WAN services across a mesh network covering Singapore, Malaysia, Thailand, Indonesia, and the Philippines. The company is a wholly-owned subsidiary of CITIC Telecom International Holdings (HK:1883), part of CITIC Group, providing capital backing for large complex projects, and it maintains co-sell relationships with IBM, Microsoft, Red Hat, Tencent Cloud, and Zoom. Revenue is generated through multi-year managed services and subscription contracts, supplemented by project-based professional services, with notable anchor deployments including the SimplyGo account-based ticketing system for Singapore's Land Transport Authority (350,000+ daily trips) and a 5-year mainframe DR contract with a Singapore statutory board.

Name

Acclivis Technologies and Solutions

Legal name

Acclivis Technologies and Solutions Pte Ltd

Website

https://acclivis.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

101–250 employees

Short description

Acclivis is a Singapore-headquartered enterprise technology services provider offering cloud, connectivity, and workplace solutions to governments and large enterprises across Southeast Asia and Hong Kong, anchored by its proprietary SERVICEONE platform and Pacific Internet ISP.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Telephone Call Centers (56142)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Network, Infrastructure & Data Center Integration (BPAEAAAK)

akta.pro secondary industries

Cloud Landing Zone & Architecture (Network, IAM, Governance) (BPAEACAE), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Cloud Connectivity & Interconnect (Cloud On-Ramps, IX, Cross-Connects) (HDAIAFAF), Network Performance Management & Observability Services (BPAEAEAH)

Keywords

• Managed cloud services
• Enterprise connectivity solutions
• Disaster recovery services
• Workplace IT support
• IT operations management

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed Services: Ongoing IT management services including infrastructure monitoring, remote infrastructure management, hosting, storage and full-service management. Revenue derived from multi-year contracts with enterprise clients.
2. Cloud Services: Public cloud, private cloud, and hybrid cloud solutions including Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS), and Disaster Recovery-as-a-Service (DRaaS). Subscription-based model with some usage-based components.
3. Professional Services: IT consulting, digital transformation implementation, system integration, and project-based services. Includes BCP and disaster recovery consultancy, work area recovery facilities, and technical support for disaster activation.
4. Connectivity Services: Internet services, dedicated WiFi, SD-WAN, and enterprise connectivity provided through Pacific Internet ISP subsidiary. Carrier-neutral internet connectivity for OTTs, large enterprises and MNCs.
5. Workplace Solutions: End user IT support and workplace solutions including enterprise mobility management. OPEX-only model with no hidden charges.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Acclivis is a Singapore-headquartered regional technology services provider that delivers end-to-end ICT solutions through three business pillars: Cloud, Connectivity, and Workplace. The Cloud pillar offers private cloud, public cloud (via Tencent Cloud), disaster recovery-as-a-service, data centre infrastructure, and AI GPU cloud. Connectivity is delivered through its wholly-owned Pacific Internet ISP subsidiary across Southeast Asia. Workplace covers end-user IT support, security (Acclivis Secure), and enterprise mobility management. The proprietary SERVICEONE platform underpins IT operations management and workflow automation across the entire portfolio.

Product overview

Acclivis Technologies and Solutions operates as a full-fledged regional technology services provider with three core business pillars: Cloud, Connectivity, and Workplace. The Cloud pillar encompasses Private Cloud, Public Cloud (via Tencent Cloud partnership), Disaster Recovery & Backup Cloud, Data Centre & IT Infrastructure, and AI GPU Cloud services. The Connectivity pillar is anchored by Pacific Internet subsidiary providing Internet Services and Dedicated WIFI across Southeast Asia. The Workplace pillar includes End User IT Support, Acclivis Secure, and Enterprise Mobility-as-a-Service. Central to the offering is the proprietary SERVICEONE platform for IT operations management and workflow automation. The company is a member of CITIC Telecom International Holdings with operations across Singapore, Malaysia, Indonesia, Thailand, Philippines, and Hong Kong.

Differentiator

Problem solved

Functional benefit

Brands

• Pacific Internet: Enterprise-grade connectivity and ISP services brand providing internet services across Southeast Asia. Pacific Internet operates in Singapore, Malaysia, Thailand, Indonesia, and the Philippines with ISP licences.
• Stratum
• SERVICEONE

Products and services

• Private Cloud
• Public Cloud
• Disaster Recovery and Backup Cloud
• Data Centre and IT Infrastructure IT infrastructure services maximizing IT budgets by optimizing workload placement between public cloud and on-premise environments, with certified cloud experts customizing solutions. Acclivis operates network operations over four data centres.
• AI GPU Cloud High-performance GPU cloud computing power for AI workloads, supporting generative AI platforms and computationally intensive applications for enterprise customers.
• SERVICEONE Platform Proprietary IT operations management platform providing workflow automation, incident management, IT asset management, SLA monitoring, and ITSM processes. Digitizes and streamlines IT workflows for enterprise and government clients through a centralized dashboard.
• Pacific Internet Connectivity Services Enterprise-grade internet services, dedicated WiFi, SD-WAN, and carrier-neutral connectivity delivered through wholly-owned subsidiary Pacific Internet across Singapore, Thailand, Malaysia, Indonesia, and Philippines.
• Workplace Solutions - End User IT Support 24x7 IT customer service desk and end-user IT support services for workplace environments provided on OPEX-only pricing with no hidden charges, as part of Acclivis's Workplace pillar.
• Acclivis Secure Security offerings under the Workplace pillar providing enterprise security services including endpoint protection and security management for businesses.
• Enterprise Mobility-as-a-Service Cross-platform Enterprise Mobility Management solution providing secure access to corporate information and communications across iOS, Android, Windows Phone, BlackBerry 10 and legacy OS devices.

Quantifiable outcome

• Over 350,000 daily transit trips paid via SimplyGo platform
• +3 more outcomes

Named customers13 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature4 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• ZoomcoreChannel Partner/ Reseller/ Distributor · 1 November 2024Gold Partner status within Zoom UP Partner Program. Provides UCaaS (Unified-Communication-as-a-Service) solutions to customers. Grants access to exclusive benefits, advanced training, partner support, and exclusive tools.
• Tencent CloudcoreTechnology or Integration · 11 August 2022Strategic collaboration agreement to bring best private, public, and hybrid cloud and ICT solutions to enterprises in Southeast Asia, Chinese mainland, and Hong Kong. Combines Tencent Cloud's cloud computing services with Acclivis' regional presence and connectivity capabilities.
• ISOTeamminorStrategic or Co-development Partner · 12 November 2021MOU to develop and enable use of autonomous painting drones for building facades. Part of ISOTeam's strategy to improve productivity through technology. Acclivis provides AI, video analytics and automation expertise.
• IBMcoreTechnology or Integration · 22 October 2021Collaboration to deploy IBM Cloud Satellite across Asia. Leverages Acclivis' regional data centre footprint, cloud expertise, and full suite of connectivity solutions. Helps enterprises manage data sovereignty and compliance across hybrid cloud environments in regulated industries.
• New Silk Routes Group (NSG)minorStrategic or Co-development Partner · 5 April 2021MOU to design and develop comprehensive workflow for cloud-based AI platform for genomic-driven healthcare. Acclivis will build private AI cloud facility and develop secure network connection within NSG facilities.
• EquinixcoreStrategic or Co-development Partner · 20 September 2016Joint Equinix-Acclivis Business Resiliency Centre (EABRC) for Disaster Recovery-as-a-Service (DRaaS). Located in Equinix Singapore SG1 data centre. First collaboration between organizations targeting cloud-based DR solutions market.
• MicrosoftcoreTechnology or Integration · 6 November 2014Microsoft Cloud OS Network (COSN) Partner in Singapore. Enhances Acclivis' Stratum private cloud solutions aligned with Microsoft's vision. Offers hybrid cloud and Microsoft Azure-enabled solutions. First partner in Asia to offer Partner Hosted Productivity Cloud (PHPC).
• Red HatcoreTechnology or IntegrationPartnership leveraging Red Hat's open-sourced solutions to build cloud solutions for enterprises and public sector customers. Acclivis won Red Hat Commercial Partner of the Year at ASEAN Partner Synergy Awards 2021.
• Pacific InternetcoreOthersSubsidiary acquired by Acclivis/CITIC Telecom. Asia's first iconic ICT brand founded in 1991. First ISP in Singapore and first Singaporean company to list on NASDAQ. Provides enterprise connectivity across Singapore, Thailand, Malaysia, Indonesia, Philippines.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Regional players

• M1 Limited: Singapore telco with enterprise connectivity and managed services offerings. Direct competitor for enterprise connectivity and SD-WAN deals, but smaller enterprise footprint than Acclivis's Pacific Internet subsidiary.
• ViewQwest: Singapore-based fiber ISP and enterprise connectivity provider. Comparable to Pacific Internet's enterprise connectivity business across Southeast Asia, though ViewQwest is more concentrated in Singapore.

Broad incumbents

• Tata Consultancy Services (TCS): Global IT services giant with major Singapore hub and SEA delivery centers. Competes for large enterprise and government cloud transformation mandates with much deeper global bench and delivery scale.
• Fujitsu (Asia): Japanese SI with established Singapore and SEA presence offering cloud, managed services, and digital transformation. Comparable in mainframe/legacy modernization expertise, but operates at significantly larger global scale.
• ST Engineering: Singapore-listed technology and engineering conglomerate with IT services arm serving government and defense clients. Overlaps with Acclivis in Singapore public sector IT services but is part of a much larger diversified group.
• Atos (Asia): European-headquartered global SI with Singapore and Asia operations providing cloud, managed infrastructure, and digital transformation services. Comparable in target market and offerings, though Atos is currently undergoing restructuring.
• NTT Data Asia Pacific: Japanese-headquartered global SI with major Singapore and SEA operations. Competes for large enterprise and government cloud transformation deals, but offers a much broader global delivery network and deeper bench.

Direct peers

• StarHub: Singapore telco with enterprise cloud, managed services, and connectivity offerings. Overlaps with Acclivis across the cloud and connectivity pillars and competes for the same enterprise and government clients in Singapore.
• NCS Group: Singapore-headquartered IT services and cloud provider (subsidiary of Singtel) with similar government-heavy customer mix across SEA. Closest comparable in scale, geography, and go-to-market focus on cloud, managed services, and digital transformation for public sector and large enterprises.

Others

• ServiceNow: Global leader in IT service management and IT operations management platforms. Direct competitor to Acclivis's proprietary SERVICEONE platform in the enterprise ITSM/ITOM category, with vastly larger partner ecosystem and global brand.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC0ztSrQ-c9Eil0u8EfYYDSg
• LinkedInlinkedin.com/company/acclivis-technologies-and-solutions-pte-ltd

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Acclivis Technologies and Solutions