What Pacific Internet does

Pacific Internet is a Singapore-headquartered, privately held enterprise Internet Service Provider and integrated ICT services company serving small, mid-market, and large enterprises across Southeast Asia. Operating under five legal entities in Singapore, Malaysia, Thailand, Indonesia, and the Philippines, and backed by Acclivis Group and HKEX-listed CITIC Telecom International Holdings, the company delivers a portfolio spanning five product pillars: Connectivity (Business Internet, Managed Router and Load Balancing, IP VPN, Pacific SD-WAN, SASE); Cloud and Data Centre (Dedicated Private Cloud, Power Cloud for AIX/AS400, Regional Data Centres, Email/DNS/Web Hosting, Backup and Disaster Recovery, Pacific Cloud Exchange); Cybersecurity and Managed Services (Firewall, End Point Protection, Clean Pipe Anti-DDoS, Managed Security); Voice and Collaboration (Business Mobile, YouCLink Plus, Microsoft Teams Connector, ITFS/IDD, CITIC Premium International Voice); and the PacX self-service platform for SMBs and individuals offering domain registration, SSL, email hosting, and eSIM solutions.

Underlying the service portfolio is a proprietary mesh network connecting Singapore, Malaysia, Thailand, and Indonesia, backed by over 100 POPs and global reach to 120-134 countries via CITIC Telecom partnerships. Pacific Internet monetizes primarily through monthly recurring subscriptions across tiered business internet plans (Standard, Standard Plus, Corporate, Enterprise, Premium with up to 99.99% SLA uptime), managed services, and quote-based enterprise packages. Go-to-market is hybrid: dedicated account managers and consultative enterprise field sales for corporate customers, supported by a self-service e-commerce storefront (PacX) for SMBs and an extensive partner ecosystem covering regional telcos, cloud hyperscalers, and cybersecurity vendors.

The company does not disclose revenue, headcount, or ownership percentages. Strategic positioning emphasizes carrier-neutral flexibility, integrated one-stop ICT delivery, regional local support, and brand legacy as Asia's first ISP (founded 1991 as TechNet). Pacific Internet's historic centre of gravity has shifted from its 1990s consumer-internet roots (21,000 subscribers by May 1996) to enterprise/B2B services, with most recent growth attributed to new market entry and an expanding managed services portfolio since 2017.

Name

Pacific Internet

Legal name

Pacific Internet (S) Pte Ltd

Website

https://pacificinternet.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

11–50 employees

Short description

Pacific Internet is a Singapore-based enterprise ISP and integrated ICT services provider operating across Singapore, Malaysia, Thailand, Indonesia, and the Philippines, offering connectivity, SD-WAN, SASE, cloud, cybersecurity, voice, and SMB platform services to SOHO, mid-market, and large enterprise customers in Southeast Asia.

Ownership category

akta.pro rank

Product category

Internet Services / Telecommunications

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Communications Services, Nec (4899), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Cloud Connectivity & Interconnect (Cloud On-Ramps, IX, Cross-Connects) (HDAIAFAF)

Keywords

• Enterprise internet services
• Managed SD-WAN solutions
• Cloud hosting services
• Managed cybersecurity services
• Business voice solutions

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Internet Connectivity Services: Core ISP services including business internet, managed router, load balancing, IP VPN, and dedicated internet access. Provided across SOHO, Corporate, and Enterprise tiers with varying SLA levels up to 99.99% uptime guarantee.
2. Cloud and Data Centre Services: Regional data centres, email/DNS/web hosting, backup and disaster recovery, and Pacific Cloud Exchange (PacEX). Power Cloud services for AIX/AS400 environments.
3. Cybersecurity and Managed Services: Firewall services, endpoint protection, Clean Pipe Anti-DDoS, managed security, and SASE (Secure Access Service Edge) offerings.
4. Voice and Collaboration: Business mobile, YouCLink Plus IP telephony, Microsoft Teams Connector, ITFS/IDD services, and CITIC Premium International Voice covering 230+ destinations.
5. PacX SMB Services: Domain registration (.com from S$16/year, .sg from S$43/year), SSL certificates (from S$1.83), email hosting (from S$3.00), and eSIM solutions for Asia Pacific travel.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Pacific Internet is a Southeast Asian Internet Service Provider and integrated ICT company delivering business internet, IP VPN, SD-WAN, and SASE connectivity over a proprietary mesh network spanning Singapore, Malaysia, Thailand, Indonesia, and the Philippines. It complements connectivity with cloud services (Dedicated Private Cloud, Power Cloud, PacEX, regional data centres), cybersecurity and managed services (firewall, endpoint protection, anti-DDoS), and voice and collaboration services (YouCLink Plus IP telephony, ITFS/IDD, Microsoft Teams Connector). For SMB and SOHO customers, the company operates the PacX self-service platform for domain registration, SSL, email hosting, and eSIM solutions.

Product overview

Pacific Internet is Asia's leading Internet Service Provider and ICT brand founded in 1991, operating as a comprehensive platform-plus-services provider. The core portfolio spans five interconnected areas: (1) Connectivity — Business Internet (Standard/Standard Plus/Enterprise/Premium/Corporate plans), Managed Router and Load Balancing, IP VPN (MPLS), Pacific SD-WAN (powered by VeloCloud and Fortinet), and SASE; (2) Cloud & Data Centre — Dedicated Private Cloud, Power Cloud (AIX/AS400-centric), Regional Data Centres, Email/DNS/Web Hosting, Backup & Disaster Recovery, and Pacific Cloud Exchange (PacEX); (3) Cybersecurity & Managed Services — Firewall Services, End Point Protection, Clean Pipe Anti-DDoS, and Managed Security; (4) Voice & Collaboration — Business Mobile, YouCLink Plus (IP Telephony), Microsoft Teams Connector, ITFS/IDD Services, and CITIC Premium International Voice; and (5) Online Platform (PacX) — Domain Registration, SSL Certificates, Email Hosting, and eSIM Solutions. The company operates a proprietary mesh network across Singapore, Malaysia, Thailand, Indonesia, and the Philippines, and is backed by parent companies Acclivis Group and CITIC Telecom International Holdings.

Differentiator

Problem solved

Functional benefit

Brands

• PacX: Domain registration, SSL certificates, email hosting, and eSIM solutions platform for small businesses and individuals.
• Power Cloud
• PacEX (Pacific Cloud Exchange)
• YouCLink Plus
• InSight Portal
• Pacific SD-WAN

Products and services

• Business Internet Enterprise-grade internet connectivity delivered over a proprietary mesh network spanning key Southeast Asian cities, with SLA guarantees up to 99.99% uptime across multiple tiers for SOHO, corporate, and enterprise customers.
• IP VPN MPLS-based IP VPN connectivity providing global coverage across 130+ countries with 100+ Points of Presence, enabling enterprises to connect branch offices and partners to global financial hubs.
• Pacific SD-WAN Software-defined WAN service with built-in WAN optimization, powered by VeloCloud (VMware) and Fortinet, delivering up to 40X faster performance with 95% data reduction and preventing packet loss, congestion, and latency that hamper cloud applications.
• SASE (Secure Access Service Edge) Cloud-delivered Secure Access Service Edge combining network security and WAN capabilities into a single service for protecting business networks and enabling secure hybrid work environments.
• Regional Data Centres Data centre hosting and co-location services across the Asia Pacific region, enabling enterprises to deploy infrastructure close to end users with regional coverage.
• Email, DNS & Web Hosting Services Business email hosting with custom domain, DNS management, and web hosting services enabling businesses to establish and maintain online presence with reliability and security.
• Backup & Disaster Recovery Solutions Data backup and disaster recovery services designed to ensure business continuity, protecting critical data and enabling rapid restoration in the event of system failures or disasters.
• Pacific Cloud Exchange (PacEX) Cloud exchange service enabling enterprises to connect to multiple cloud providers and services through a single platform, facilitating hybrid and multi-cloud strategies.
• Dedicated Private Cloud High-security dedicated private cloud hosted in a Singapore Tier III data centre in a heterogeneous environment, providing dedicated leased lines, virtualized operating environment, cloud bursting capability, and an OpEx pay-as-you-use model.
• Power Cloud First-ever AIX and AS400-centric cloud in Asia supporting global customers, managed by IBM-certified experts. Includes QuickEDD HA for cost-effective data replication over IBM I environment, reducing back-up bandwidth by 50-90%.
• Firewall Services Network firewall services protecting businesses from cyber threats, providing perimeter defense and threat monitoring for enterprise networks.
• End Point Protection Security solution protecting endpoint devices including laptops, mobile devices, and servers from malware, ransomware, and other cyber threats.
• Clean Pipe Anti-DDoS Anti-DDoS protection service that scrubs malicious traffic before it reaches the enterprise network, protecting against distributed denial of service attacks.
• Managed Security Services Comprehensive managed security services encompassing monitoring, threat detection, incident response, and ongoing security management for enterprise customers.
• Business Mobile Mobile connectivity solutions for business enterprises, providing mobile services tailored to organizational needs.
• YouCLink Plus IP Telephony IP telephony solution enabling simplified business communications with a single number across multiple devices and locations, supporting voice over IP calling.
• ITFS/IDD Services International Toll Free Service (ITFS) and International Direct Dial (IDD) voice services providing premium international voice connectivity to more than 230 destinations worldwide with direct connections to over 621 telecommunication operators.
• CITIC Premium International Voice Premium international voice service delivered in partnership with CITIC Telecom, providing high-quality direct international calls to more than 230 destinations with over 621 operator connections, including PIN-dialling, customisable bills and reports, and SIP Trunk capability.
• PacX Platform Self-service online platform offering domain registration (.com from S$16/year), SSL certificates (from S$1.83), email hosting (from S$3.00/month), and eSIM solutions (Asia Pacific travel plans from S$5.84) for SMB and SOHO customers.

Quantifiable outcome

• Up to 40X faster WAN performance with 95% data reduction
• +3 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration53 records

Feature6 records

Scale indicators11 records

Recent moves11 records

Expansion highlights6 records

Broad incumbents

• StarHub: Singapore-based operator offering enterprise internet, managed network, cloud, and cybersecurity services. Competes head-to-head with Pacific Internet for Singapore enterprise and SMB business, with broader consumer and mobile franchises that Pacific Internet does not have.
• Singtel: Singapore's incumbent telecom operator with extensive enterprise connectivity, SD-WAN, cloud, and cybersecurity offerings across SEA. Directly competes with Pacific Internet for enterprise customers in Singapore and increasingly across the region, but at materially greater scale and with bundled mobile services.
• NTT Communications (NTT Ltd.): Global enterprise network, cloud, and data centre services provider with major Asia Pacific presence. Competes with Pacific Internet for multi-country enterprise RFPs, especially where SLA-backed managed WAN and cloud interconnect are required.
• Tata Communications: Global enterprise telecom and managed services provider with deep MPLS, SD-WAN, and cloud connectivity footprint including Asia. Competes with Pacific Internet for large multi-region enterprise deals, particularly those touching India and Greater China corridors.
• Lumen Technologies: US-headquartered global enterprise networking and security services provider with significant Asia Pacific operations. Competes for cross-border enterprise WAN, SASE, and managed security RFPs that touch Southeast Asia, frequently head-to-head with Pacific Internet.

Direct peers

• ViewQwest: Singapore-headquartered enterprise connectivity and SD-WAN provider operating across SEA with a similar focus on carrier-neutral, SLA-backed services. Closest direct peer in size, go-to-market, and product mix to Pacific Internet's enterprise connectivity and SD-WAN portfolio.
• HGC Global Communications: Hong Kong-based fixed-line operator offering enterprise MPLS, SD-WAN, cloud connectivity, and managed services across Asia. Highly comparable to Pacific Internet's enterprise portfolio and Greater China focus, with similar carrier-neutral positioning.
• 1-Net Singapore: Singapore carrier-neutral data centre, connectivity, and managed services provider that competes with Pacific Internet's regional data centre, cloud connectivity, and managed services offerings, particularly for enterprises co-locating in Singapore.

Regional players

• Maxis: Malaysia's largest integrated telecom operator offering enterprise connectivity, cloud, and managed services. Directly competes with Pacific Internet in the Malaysian enterprise market and also serves as a partner/carrier relationship in PacX.
• Globe Telecom: Major Philippine telco with enterprise business group offering connectivity and managed ICT. Competes with Pacific Internet in the Philippine enterprise market and is also listed as a PacX telecom partner, illustrating the competitive-and-partner dynamic Pacific Internet navigates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/pacific-internet

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pacific Internet