Pulse For Good

What Pulse For Good does

Pulse For Good is a Utah-based, privately held software company founded in 2015 that provides anonymous feedback collection tools for organizations serving vulnerable populations. Its customers include homeless shelters, behavioral health providers, domestic violence and family services organizations, federally qualified health centers, veteran services groups, healthcare systems, and government agencies — environments where fear, power dynamics, or stigma suppress honest responses to traditional surveys. The company's core proposition is anonymity-by-design, positioning itself not as a survey tool but as a 'feedback system built for trust.'

The product combines purpose-built touchscreen kiosks with web, mobile, and QR-code survey channels, all feeding into a centralized real-time analytics dashboard. The underlying platform is cloud-hosted on Google Cloud Platform infrastructure, with end-to-end encryption (AES-256 at rest, TLS 1.3 in transit), HIPAA, GDPR, CCPA, and WCAG 2.1 Level AA compliance, and supports 150+ languages. AI features include sentiment analysis, automatic translation, spam and fraud detection, and auto-categorization of open-text responses. A proprietary trauma-informed kiosk design reduces power dynamics between service providers and clients, and the company collects no names, IP addresses, or contact information by default.

The business operates a subscription model with three annual-billing tiers: Kiosk + Surveys ($350/month), Surveys + Reports ($350/month), and a Complete Bundle ($500/month), plus hardware purchase/lease options, nonprofit discounts, and multi-year incentives. Distribution is sales-led via a direct inside sales team for mid-market accounts and field enterprise sales for larger organizations, supported by a substantial content marketing engine (366+ blog articles, the CANDID book, free Feedback Maturity Assessment, and Stack Replacement Calculator). According to company disclosures, Pulse For Good has served 200+ organizations with 250+ kiosks operating 24/7, capturing 2.6 million+ answers and automating 80,000+ staff hours; the company is founder-controlled (CEO Blake Kohler, CFO/COO Marc Weaver, CRO Remington Rainey) with no disclosed institutional funding.

Name

Pulse For Good

Legal name

Pulse For Good

Website

https://pulseforgood.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Pulse For Good provides anonymity-first feedback kiosks and a multilingual analytics platform for organizations serving vulnerable populations, including homeless shelters, behavioral health providers, FQHCs, and veteran services groups across the United States.

Ownership category

akta.pro rank

Product category

Anonymous Feedback Collection Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Remote Patient Monitoring (RPM) Platforms & Services (HLACAPAA)

akta.pro secondary industries

AI/Analytics for RPM (Risk Stratification, Alerts, Predictive) (HLACAFAM), Remote Patient Monitoring (RPM)-Integrated Medical Alert Services (HSAHAHAH)

Keywords

• Anonymous feedback platform
• Survey software
• Feedback analytics dashboard
• Client experience software
• Trauma-informed surveys

Headquarters

HQ city

Cache Junction

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription Software (Kiosk + Surveys): Monthly subscription including touchscreen kiosk hardware, software platform access, and analytics. Priced at $350/month billed annually. Includes remote monitoring, maintenance, automatic updates, and replacement warranty.
2. Subscription Software (Surveys + Reports): Digital-only subscription at $350/month billed annually. Includes quarterly analyst reports with in-depth analysis rather than real-time kiosk hardware.
3. Complete Bundle: Premium tier combining kiosk hardware with quarterly analyst reports at $500/month billed annually. Includes full platform access, analytics, and hardware warranty.
4. Hardware Sales and Leasing: Organizations can purchase or lease kiosks. Both options available to fit different budget constraints. Includes secure, tamper-resistant hardware with cellular connectivity.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

Pulse For Good provides a subscription-based anonymous feedback platform that combines physical touchscreen kiosks with a cloud-based analytics dashboard, web/mobile/QR surveys, and AI-powered sentiment analysis. The platform is purpose-built for organizations serving vulnerable populations, including homeless shelters, behavioral health providers, and community health centers, and is sold in three annual subscription tiers ranging from $350 to $500 per month.

Product overview

Pulse For Good offers a unified anonymous feedback platform designed for organizations serving vulnerable populations. The core product consists of physical touchscreen kiosks, supplemented by web surveys, mobile apps, and QR code-based feedback collection. All methods feed into a centralized real-time Analytics Dashboard with AI-powered sentiment analysis, trend tracking, and smart alerts. The platform includes a customizable Survey Builder with 150+ language support, the free Feedback Maturity Assessment tool, and a Stack Replacement Calculator for ROI analysis. The proprietary CCE (Client Centered Excellence) Accreditation program provides three-tiered recognition (Foundational, Advanced, Elite) at no cost. The company also authored the 'CANDID' book on psychologically safe feedback and provides Grant Proposal Builders for customers. Pricing tiers include Kiosk + Surveys ($350/month), Surveys + Report ($350/month), and Complete Bundle ($500/month), all with annual billing.

Differentiator

Problem solved

Functional benefit

Products and services

• Anonymous Feedback Kiosks Physical touchscreen kiosks deployed on-site for collecting anonymous feedback from vulnerable populations. Kiosks feature high-contrast displays, large buttons, multilingual support, trauma-informed design principles, cellular connectivity, and tamper-resistant hardware. Available for purchase or lease as part of the Kiosk + Surveys subscription ($350/month annual).
• Web Surveys Online feedback forms accessible via web browser for remote or supplementary feedback collection. Includes full customization of survey questions with conditional logic, branching, and branding customization. Available as part of the Surveys + Reports digital-only subscription tier ($350/month annual).
• Mobile App iOS and Android mobile applications for feedback collection on-the-go, allowing respondents to share feedback via smartphones. Included as part of the Pulse For Good subscription platform.
• QR Code Surveys Quick-access surveys via QR codes that respondents can scan with their smartphones to provide feedback. Included as part of the Pulse For Good subscription platform.
• Analytics Dashboard Real-time analytics dashboard that transforms raw feedback into actionable insights. Features include sentiment analysis, trend tracking, smart alerts, custom reports, and role-based access control. Available across all subscription tiers.
• Survey Builder Customizable survey design tool allowing organizations to create custom questions, choose from validated question libraries, set conditional logic, customize branding, and deploy in 150+ languages. Available as part of the Pulse For Good subscription platform.
• CCE Accreditation Program Client Centered Excellence accreditation program recognizing organizations that demonstrate systematic feedback collection and client-centered improvement. Offers three levels (Foundational, Advanced, Elite) with peer benchmarking. Free to all organizations.
• CANDID Book Book authored by the Pulse For Good co-founders titled 'CANDID: The Power of Psychologically Safe Feedback,' providing a comprehensive guide to creating environments where honest feedback can thrive. Combines research, case studies, and practical frameworks.
• Pulse For Good Subscription Platform (Kiosk + Surveys Plan) Monthly subscription tier including physical touchscreen kiosk hardware, software platform access, and analytics dashboard. Priced at $350/month billed annually. Includes remote monitoring, maintenance, automatic updates, cellular connectivity, and replacement warranty.
• Pulse For Good Subscription Platform (Surveys + Reports Plan) Digital-only subscription at $350/month billed annually. Includes quarterly analyst reports with in-depth analysis for stakeholders, without physical kiosk hardware.
• Pulse For Good Subscription Platform (Complete Bundle Plan) Premium subscription tier combining kiosk hardware with quarterly analyst reports at $500/month billed annually. Includes full platform access, analytics, and hardware warranty. The best value tier for organizations wanting both physical kiosks and expert analysis.

Quantifiable outcome

• 3x higher response rates (65% vs 18% traditional surveys)
• +4 more outcomes

Named customers9 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability6 records

Feature6 records

Partnerships

One partnership is on record.

• Google Cloud PlatformcoreTechnology or IntegrationCloud-based infrastructure on Google's infrastructure for enterprise-grade security, encryption, and reliability.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Feedtrail: Patient experience platform for healthcare providers with real-time text-message-based feedback collection. Comparable healthcare customer base with similar real-time analytics focus and AI-driven insights.
• Care Opinion: Independent nonprofit feedback platform for health and care services enabling patients and families to share experiences anonymously with healthcare providers. Closest mission-aligned peer with similar anonymity-by-design architecture.
• Rater8: Patient feedback and reputation management platform for medical practices with multi-channel feedback collection. Comparable healthcare customer segment with physician/patient surveys.
• TruthPoint: Patient satisfaction kiosk feedback solutions deployed in hospitals and emergency departments with real-time alerts. Directly comparable kiosk-based feedback model serving healthcare customers.

Broad incumbents

• SurveyMonkey: Mass-market survey software platform with enterprise tier serving healthcare and nonprofit customers with form building and analytics. Competing for the same software budget though far broader in scope.
• NRC Health: Healthcare-specific experience and analytics platform serving health systems with patient experience measurement, workforce engagement, and consumer insights. Comparable healthcare customer base with mature enterprise footprint.
• HappyOrNot: Global feedback kiosk company serving retail, healthcare, transportation, and other industries with simple smiley-face feedback terminals. Directly comparable kiosk deployment model but broader non-specialized industry scope.
• Medallia: Enterprise customer and employee experience platform with text analytics, speech analytics, and AI capabilities. Broader scope but comparable analytics and AI-driven insight positioning.
• Qualtrics: Enterprise experience management platform covering customer, employee, and product experience with AI-driven text analytics. Vastly broader scope than Pulse For Good but competing for the same feedback software budget.
• Press Ganey: Healthcare experience measurement and patient satisfaction platform serving hospitals and health systems with comprehensive CAHPS and experience analytics. Overlapping healthcare customer base with deeper incumbent relationships.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/pulse-for-good
• Xx.com/PulseForGood

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pulse For Good