Resolve IT
Resolve IT is a Springfield, MO-based managed IT services provider serving local SMBs with subscription-based network management, backup, security, and compliance services, with vertical-specific offerings for healthcare, dental, accounting, and legal clients.
- Company typePrivate
- Founded2010
- HeadquartersSpringfield, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Resolve IT does
Resolve IT is a privately held, founder-owned managed IT services provider headquartered at 405 N Jefferson Ave in Springfield, Missouri, founded in 2010 by Ben Petersen and his wife Ashley. The firm serves small and mid-sized businesses in the Springfield metro and southwest Missouri region through a subscription-based managed services model, offering a bundled suite that includes managed IT services, network management, server management (physical and virtual, Windows and Linux), backup and business continuity, IT help desk, IT consulting, information security, email setup and management, cloud services, and hardware procurement. Pricing is custom-quoted based on environment scope (devices, servers, locations, users), with managed agreements starting at 12-month terms and additional charges for specialized compliance or backup requirements.
The company has built vertical-specific service packages targeting healthcare clinics, dental practices, accounting/CPA firms, and law firms, layering HIPAA- and PCI-DSS-aware compliance configurations onto its core managed IT offering. Its technology stack relies on conventional third-party platforms rather than proprietary IP: Microsoft 365 and Google Workspace for productivity, generic firewalls and network monitoring for security, and standard cloud and local backup for business continuity. Resolve IT's defensibility rests on local presence enabling fast on-site response, deep familiarity with long-tenured client environments, and accumulated compliance expertise in regulated verticals — not on differentiated underlying technology.
Resolve IT operates without external institutional capital, venture funding, or parent-company affiliation. Revenue derives primarily from recurring monthly managed services contracts, supplemented by project-based IT consulting and hardware procurement pass-through revenue. The company employs approximately 7 people, including the founder-owner, a project manager, systems administrator, service manager, product specialist, and IT support staff with cybersecurity and programming specializations. Its GTM motion is consultative and local: free IT assessments, direct phone/email/website engagement, and content marketing through its blog and local SEO targeting Springfield SMB searches.
Resolve IT firmographics
Firmographics- Name
- Resolve IT
- Legal name
- Resolve It
- Website
- https://resolveitcomputers.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Resolve IT is a Springfield, MO-based managed IT services provider serving local SMBs with subscription-based network management, backup, security, and compliance services, with vertical-specific offerings for healthcare, dental, accounting, and legal clients.
- Ownership category
- akta.pro rank
Resolve IT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Other Computer Related Services (541519)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Service Desk & Help Desk Services (BPAEAJAA), Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ), Application Maintenance & Support (AMS) (BPAEAFAC)
Keywords
Where Resolve IT is headquartered
LocationHeadquarters
- HQ city
- Springfield
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Resolve IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Managed IT Services: Recurring monthly revenue from ongoing IT management, monitoring, maintenance, and support services. Pricing is based on number of devices, servers, locations, and users. Contracts typically run 12 months or longer.
- IT Consulting: Strategic technology advisory and planning services provided on a project or hourly basis. Includes technology roadmaps, security assessments, and compliance planning.
- Hardware Procurement: Sourcing and provisioning of business-grade IT hardware and equipment. Value-add includes configuration, deployment, warranty management, and ongoing support for procured devices.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom managed IT pricing based on environment scope |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Resolve IT product offering
Product offeringCore offering
Resolve IT provides subscription-based managed IT services to small and mid-sized businesses in Springfield, MO, covering 24/7 monitoring, help desk support, network and server management, backup and disaster recovery, information security, cloud services, and IT consulting. The firm also sells business-grade hardware and offers industry-specific managed IT packages for healthcare clinics, dental clinics, accounting firms, and law firms with compliance-focused configurations including HIPAA and PCI-DSS.
Product overview
Resolve IT is a managed IT services provider offering a unified suite of technology management services delivered as a subscription-based managed IT offering. The core product is Managed IT Services, which encompasses monitoring, maintenance, security, and support. This core is supplemented by specialized modules including Network Management, Backup & Business Continuity, Server Management, IT Help Desk, IT Consulting, Information Security, Email Setup & Management, Cloud Services, and Hardware Procurement & IT Equipment Setup. The company also offers industry-specific managed IT packages targeting Healthcare Clinics, Dental Clinics, Accounting Firms, and Law Firms, each tailored with compliance-focused configurations. All services are delivered by a local team in Springfield, MO, with a combination of remote support and on-site assistance.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Fully managed, proactive IT services covering system monitoring, maintenance, security management, backup and disaster recovery, help desk support, and strategic technology planning under a monthly subscription agreement, offered to small and mid-sized businesses in the Springfield, MO area.
- IT Consulting Strategic IT advisory services covering technology roadmap planning, security assessments, workflow optimization, cloud migrations, and technology selection, delivered on a project or hourly basis for SMB clients in southwest Missouri.
- Hardware Procurement & IT Equipment Setup Sourcing, configuration, deployment, and warranty management of business-grade IT hardware and equipment, with ongoing support for procured devices, offered to SMBs in the Springfield, MO area.
- IT Services for Healthcare Clinics HIPAA-compliant managed IT services tailored for healthcare providers including physician clinics, therapy clinics, chiropractic offices, and outpatient centers, covering encrypted communications, secure EHR access, network monitoring, and cloud storage.
- IT Services for Dental Clinics HIPAA-compliant managed IT and information security services specifically designed for dental practices, including dental practice management software support, digital charting and imaging software support, data protection, and compliance management.
- IT Services for Accounting Firms Managed IT and information security services for CPA and accounting firms, including QuickBooks support, secure cloud storage, financial data protection, and compliance-focused IT management.
- IT Services for Law Firms Managed IT and information security services tailored for law firms, including secure document management, case management system support, cloud storage, and compliance with legal data protection standards.
Companies that use Resolve IT
Customer profileNamed customers7 records
Segments6 records
Ideal customer profiles5 records
Resolve IT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
Feature4 records
Resolve IT partnerships and signals
Strategic signalScale indicators1 record
Recent moves5 records
Expansion highlights4 records
Resolve IT competitors and assessment
Company assessmentBroad incumbents
- CompuCom: CompuCom is a large, established managed IT services and end-user computing provider serving enterprise and mid-market clients with managed IT, hardware procurement, and field services. Comparable to Resolve IT in core managed IT and hardware procurement offerings but operates at much greater scale and broader geographic scope.
Direct peers
- Ntiva: Ntiva is a managed IT services provider serving SMBs and mid-market clients with managed IT, cybersecurity, cloud, and help desk services across multiple U.S. regions. Directly comparable to Resolve IT in service mix (managed IT, backup, security, help desk) and SMB target customer base.
- Corsica Technologies: Corsica Technologies is a managed IT services and cybersecurity provider delivering managed IT, compliance, and IT consulting to SMB and mid-market clients. Comparable to Resolve IT in delivering managed IT, security/compliance (HIPAA, PCI), and consulting to regulated SMB verticals.
- Centre Technologies: Centre Technologies is a managed IT services and cloud provider serving SMB and mid-market businesses with managed IT, cybersecurity, cloud, and help desk services. Comparable to Resolve IT in subscription managed IT delivery and SMB target customers across regional U.S. markets.
- Integris: Integris is a managed IT services and cybersecurity provider serving SMBs with managed IT, cloud, compliance, and help desk offerings. Comparable to Resolve IT in its subscription managed IT model, vertical-agnostic SMB focus, and emphasis on proactive monitoring and security services.
- Dataprise: Dataprise is a managed IT services provider offering managed IT, cybersecurity, backup, and cloud services primarily to SMB and mid-market clients on the U.S. East Coast. Comparable in business model (subscription managed IT with vertical expertise) and target customer segment to Resolve IT.
- NerdsToGo: NerdsToGo is a franchise network of local IT service providers offering managed IT, computer repair, and on-site support to SMBs and consumers in local markets across the U.S. Directly comparable to Resolve IT in its local-presence model, on-site and remote support delivery, and SMB customer base.
- Burwood Group: Burwood Group is a managed IT services and IT consulting firm delivering managed IT, cloud, security, and compliance services to SMB and mid-market clients, including regulated industries. Comparable to Resolve IT in subscription managed IT with vertical compliance expertise.
- CMIT Solutions: CMIT Solutions is a franchise-based managed IT services network delivering managed IT, cybersecurity, and compliance services to SMBs in local markets across the U.S. Closely comparable to Resolve IT in serving local SMBs with subscription-based managed IT and vertical-specific offerings.
- TekStream IT: TekStream IT is a managed IT services and IT staffing provider delivering managed IT, cloud, and IT consulting to SMB and enterprise clients. Comparable to Resolve IT in providing managed IT, IT consulting, cloud, and help desk services to business clients.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Resolve IT compliance and trust
Trust signalCompliance2 records
Resolve IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Resolve IT leadership team
Management profileNumber of profiles
Profiles7 records
Resolve IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Resolve IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Resolve IT
What does Resolve IT do?
Resolve IT provides subscription-based managed IT services to small and mid-sized businesses in Springfield, MO, covering 24/7 monitoring, help desk support, network and server management, backup and disaster recovery, information security, cloud services, and IT consulting. The firm also sells business-grade hardware and offers industry-specific managed IT packages for healthcare clinics, dental clinics, accounting firms, and law firms with compliance-focused configurations including HIPAA and PCI-DSS.
Is Resolve IT a public or private company?
Resolve IT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Resolve IT founded?
Resolve IT was founded in 2010. It employs 1 to 10 people.
Where is Resolve IT based?
Resolve IT is headquartered in Springfield, United States, in the North America region.
How does Resolve IT make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are IT Consulting and hardware Procurement.
Who are Resolve IT's main competitors?
CompuCom is listed as a broad incumbent. Direct peers are Ntiva, Corsica Technologies, Centre Technologies, Integris, Dataprise, NerdsToGo, Burwood Group, CMIT Solutions and TekStream IT.
Does Resolve IT have an API?
No public API is recorded for Resolve IT.
What industry is Resolve IT in?
Resolve IT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAJAA, Service Desk & Help Desk Services. Its NAICS code is 541513 and its SIC code is 7370.