TASA Solutions
TASA Solutions is a Malaysian IT services firm delivering experience management solutions across user, customer, management, and supply chain domains for enterprise clients. It bundles consulting, managed services, and proprietary software including the ScootiX delivery platform.
- Company typePrivate
- Founded2020
- HeadquartersSelangor, Malaysia
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What TASA Solutions does
TASA Solutions is a privately-held Malaysian IT services firm operating as TASA Solutions Sdn. Bhd., headquartered in Selangor, with 501-1,000 employees and operations across an expanding list of countries. The company positions itself as an 'Experience' services firm, organized into four verticals: User Experience (TUX), Customer Experience (TCX), Management Experience (TMX), and Supply Chain Experience (TSCX). Within these verticals it bundles consulting, implementation, managed services, and proprietary software, anchored by ScootiX, a delivery and rider management platform for first/last-mile delivery, freight management, and warehouse operations. Adjacent offerings include GRC and ISO certification advisory (ISO 27001, 27017, 22301, 28000), chatbot and gamification solutions, ERP application services, multilingual multichannel contact center operations, BCP and work-at-home contact center solutions, recruitment and RPO services, and corporate training and event management. The firm holds ISO 9001 and ISO 18295 certifications for contact center operations, signalling enterprise-grade process maturity.
The company's revenue model combines professional services (consulting, implementation, training), managed services (contact center operations, facility outsourcing), and subscription/recurring software (ScootiX, chatbot and gamification platforms). Pricing is quote-based with custom solutions and is not publicly disclosed. Go-to-market is sales-led and consultative, with a 'Let's Talk' direct engagement model supported by presence on LinkedIn, Facebook, Instagram, WhatsApp Business, and email. The customer base is enterprise-focused across multiple use cases - enterprise businesses, contact center operations, HR/people management, supply chain operations, and digital transformation/IT governance - though no specific customer logos or revenue concentration figures are publicly disclosed. The company is led by founder Jerome Travis Martyn (Founder & CEO) and Anand Nadason (Chief Financial Officer).
TASA Solutions firmographics
Firmographics- Name
- TASA Solutions
- Legal name
- TASA Solutions Sdn. Bhd.
- Website
- https://tasaglobal.com.my
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- TASA Solutions is a Malaysian IT services firm delivering experience management solutions across user, customer, management, and supply chain domains for enterprise clients. It bundles consulting, managed services, and proprietary software including the ScootiX delivery platform.
- Ownership category
- akta.pro rank
Where TASA Solutions is headquartered
LocationHeadquarters
- HQ city
- Selangor
- HQ country
- Malaysia
- HQ region
- Asia
Markets served
TASA Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Experience Management Services: Professional services revenue from delivering integrated experience management solutions across User Experience, Customer Experience, Management Experience, and Supply Chain Experience verticals
- Software Solutions: Revenue from proprietary software platforms including ScootiX delivery management, ERP applications, chatbot solutions, and gamification platforms
- Contact Center Solutions: In-house contact center setups, facility outsourcing solutions (dedicated and shared workspace), and business continuity solutions including BCP contact center and W@H solutions
- Recruitment & Training Services: Recruitment services for white collar and blue collar positions, foreign knowledge worker recruitment, RPO services, and training & development including soft skills and HR business strategy workshops
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
TASA Solutions product offering
Product offeringCore offering
TASA Solutions is an IT services and experience management firm that delivers integrated solutions across four verticals: User Experience (TUX), Customer Experience (TCX), Management Experience (TMX), and Supply Chain Experience (TSCX). The company provides proprietary software such as the ScootiX delivery management platform alongside managed services including contact center operations, recruitment process outsourcing, ERP implementation, chatbot deployment, and ISO-certified advisory and training services for enterprise clients.
Product overview
TASA Solutions operates as an experience services company offering a unified platform structured around four divisions: User Experience (TUX), Customer Experience (TCX), Management Experience (TMX), and Supply Chain Experience (TSCX). The portfolio is anchored by ScootiX, a delivery and rider management product under TSCX, alongside complementary service sub-brands including Governance Risk and Compliance (GRC) and Chatbot Solutions (TUX), Multilingual Multichannel CX Solutions, In-House Contact Center Solutions, Business Continuity Solutions, Consultancy, and Social Media Engagement (TCX), Recruitment Services and Training & Development (TMX), and SCX Services & Solutions and SCX Consulting (TSCX). Each division bundles consulting, implementation, and managed services tailored to its respective domain.
Differentiator
Problem solved
Functional benefit
Brands
- ScootiX: Delivery/Rider Management app under Supply Chain Experience (TSCX) for first and last mile delivery management
Products and services
- ScootiX A delivery and rider management platform enabling first and last-mile delivery, freight management, and warehouse and inventory management within the TASA Supply Chain Experience (TSCX) division.
- Governance, Risk and Compliance (GRC) Services Advisory and implementation services covering ISO 27001, 27017, and 22301 certification, Information Security Management System audits, and Cloud Service Provider security audits for enterprise clients.
- Chatbot Solutions Design, development, and deployment of chatbots, including integration with customer systems and customer experience centres.
- Gamification Solutions Gamified applications used for product training, employee surveys, and HR onboarding within enterprise environments.
- Multilingual Multichannel Customer Experience Solutions Multichannel customer care, technical service desk (L1, L2, and L3), and back-office support delivered in multiple languages across business models and industry verticals.
- In-House Contact Center Solutions Setup of in-house contact centers and facility outsourcing solutions offering dedicated or shared workspace arrangements for enterprise clients.
- Business Continuity Solutions BCP contact centre solutions including greenfield setups and work-at-home contact centre arrangements for business continuity.
- CX Consultancy and Training ISO 9001 QMS and ISO 18295 Contact Center Management implementation and certification consulting, combined with CX strategy consultancy and soft skills and product training.
- Social Media Engagement and Management Solutions Online marketing, email marketing, and social media marketing solutions for both B2B and B2C environments.
- Recruitment Services White-collar and blue-collar recruitment, foreign knowledge worker/expat recruitment, and recruitment process outsourcing services.
- Training and Development Services Soft skills and product training, HR business strategy and experience workshops, and corporate event management with recognition programs.
- SCX Services and Solutions Pick and pack services and enterprise resource planning application services within the supply chain experience division.
- SCX Consulting Digital supply and value chain transformation, supply chain automation implementation and management, and ISO 28000 supply chain management implementation and certification.
Companies that use TASA Solutions
Customer profileSegments5 records
Ideal customer profiles2 records
TASA Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
TASA Solutions partnerships and signals
Strategic signalScale indicators2 records
Recent moves5 records
Expansion highlights5 records
TASA Solutions competitors and assessment
Company assessmentRegional players
- Ninja Van: SEA-based logistics and last-mile delivery technology company. Comparable to TASA's ScootiX first/last-mile delivery and freight management capabilities across Southeast Asia.
Direct peers
- Lalamove: On-demand last-mile delivery platform with rider management technology across SEA. Comparable to TASA's ScootiX delivery and rider management product under TSCX.
- TaskUs: Outsourced CX and digital services provider serving tech-enabled industries. Closely comparable in scale and digital-CX orientation to TASA's TCX and chatbot solutions under TUX.
- Startek: Customer experience and contact center outsourcing provider with multilingual capabilities. Comparable to TASA's TCX multilingual multichannel CX, in-house contact center setup, and BCP solutions.
- WNS Holdings: Business process management and consulting services firm combining BPO, analytics, and transformation. Comparable to TASA's blend of contact center, ISO consulting, and digital transformation offerings.
Broad incumbents
- ManpowerGroup: Global workforce solutions and recruitment firm. Comparable to TASA's TMX white/blue-collar recruitment, foreign knowledge worker recruitment, and RPO services.
- Teleperformance: Largest global contact center and integrated CX outsourcing provider. Comparable to TASA's multilingual contact center, BCP contact center, and work-at-home solutions in TCX.
- Cognizant: Global IT services and consulting firm. Comparable to TASA's software development, ERP integration, chatbot, gamification, and digital transformation services under TUX.
- Genpact: Global professional services and digital transformation firm spanning BPO, consulting, and technology. Comparable to TASA's GRC consulting, ERP implementation, and integrated experience services.
- Concentrix: Global customer experience BPO and technology leader. Comparable to TASA's TCX division, which provides multilingual multichannel customer care, technical service desks, and back-office support.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
TASA Solutions social profiles
Digital presenceTASA Solutions compliance and trust
Trust signalCompliance6 records
TASA Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
TASA Solutions leadership team
Management profileNumber of profiles
Profiles2 records
TASA Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TASA Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TASA Solutions
What does TASA Solutions do?
TASA Solutions is an IT services and experience management firm that delivers integrated solutions across four verticals: User Experience (TUX), Customer Experience (TCX), Management Experience (TMX), and Supply Chain Experience (TSCX). The company provides proprietary software such as the ScootiX delivery management platform alongside managed services including contact center operations, recruitment process outsourcing, ERP implementation, chatbot deployment, and ISO-certified advisory and training services for enterprise clients.
Is TASA Solutions a public or private company?
TASA Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TASA Solutions founded?
TASA Solutions was founded in 2020. It employs 501 to 1,000 people.
Where is TASA Solutions based?
TASA Solutions is headquartered in Selangor, Malaysia, in the Asia region.
How does TASA Solutions make money?
Four revenue lines are on record. Experience Management Services are the primary driver. The others are software Solutions, contact Center Solutions and recruitment & Training Services.
Who are TASA Solutions's main competitors?
Ninja Van is listed as a regional player. Direct peers are Lalamove, TaskUs, Startek and WNS Holdings. Broad incumbents are ManpowerGroup, Teleperformance, Cognizant, Genpact and Concentrix.
Does TASA Solutions have an API?
No public API is recorded for TASA Solutions.